Ugh is what I say when I think of this place. My friend and I heard good things about the Fleming Island location and were in desperate need of some relaxation, so we decided to give Island Nails a try.
Everytime I walk into a nail salon during the week, I've always been taken care of right away. I know it's smart to make an appointment, but I never thought it was needed. I thought it wasn't needed here either because it wasn't very busy, but not the case. My friend and I walked in and immediately someone helped us. We told her we were there for pedicures. The nice lady helping us said to pick our polish and come on back. They have a pretty good selection of colors and also have gel nail polish. So we pick our pretty shades of fuscia polish and walk to the back. They don't have very many chairs and definitely don't have many people working. There was only one other girl getting her feet done, so we figured there would be staff flocking to our feet. We sit down and the nice lady helping us sits down and starts doing my friend's feet. She then turned the water on for my feet to soak. I sat there relaxing and waiting for someone to come do my feet. Well, about 15 minutes later...... Still waiting. Nobody said a word to me, so my friend and I sat and talked, relaxed. Well, 30 minutes later....... Still waiting. I said out loud, 'I guess I'm not getting my feet done until my friend is done?' I didn't receive a reply. Maybe the nice lady didn't hear me or didn't understand English. Who knows. So after about 40 minutes of waiting and my feet turning into raisins, the other girl getting her pedicure was done. Hooray, it's my turn!! At this point my friend was done as well, so now she gets to sit for another 40 minutes and watch me get my pedicure. So much for getting home at a decent time.
The lady did an ok job. Nothing special was done with the pedicure. It was pretty basic. I don't feel very confident that the polish will last as long as other pedicures I've had, but we'll see. A top coat wasn't applied at the end and I can already see ridges in the polish. The price was the cheapest I've paid. It was $22. Basically you get what you pay for. Definitely was not happy with the communication and the pedicure was whatever. There are WAY too many nail salons in jacksonville to even bother trying this one again. If you're looking for good customer service and a relaxing experience, try the Nail Time on Baymeadows. It's amazing. read more