Lost my heat called Fossil Fuel got a call back immediately from the owner Dave. He came to my home…read moreafter working an 18 hour shift fixed the problem within minutes. Dave was awesome and knowledgeable I highly recommend Fossil Fuel!!!!! Best Best Best in the area!!!! Thank you so much Dave!!!!

What great speedy service once explained my situation!…read moreArrived on time and knew exactly the way to repair my issue! Can't say enough about finding a great business that actually cares and follows thru with making sure the best outcome is achieved! Completely satisfied and total confidence in this business! Thank you!

Top Notch! No fuss! Professional! I highly recommend them…read morefor chimney service! Easy to schedule, showed up on time, friendly and thorough! Based on our use patterns they said they don't need to service every year saving time and money.

Was having an issue with a wood stove chimney in a rental house. Had someone else come out and the…read moretenant didn't have any faith in them so, her boss recommended Downeast. Certainly glad he did. Had to order some stovepipe and then came out and did the job cheaper than the fly by night company and 1/3 of the cost of another reputable local company. Highly recommended

They just installed a new hot water heater and I could not be happier. The two gentleman that did…read morethe work we great and very professional. They came on time and explained the whole process to me. They were very neat and clean. I would highly recommend them. Thank you! 6 Redmen drive

The technician that reached out was friendly, responsive and knowledgeable. Wasn't pushy for me to…read moredo the job. And then was flexible with timing when we were scheduling. They notified me prior to reaching our house and was in and out quickly. The new tank looked great and they removed my old oil tank (had a small leak and needed to be replaced before the winter). All in all, it was a great decision. Had to be done, even though it was expensive. But they did great work and followed through with each part of the way.

Wayne did a great job inspecting the chimneys in the antique home we're looking at and explaining…read morewhat was going on with them.

These people are a bit dodgy. They make one sided appointment and then call you up and say…read moresomethibg like "just calling yiu to remind you of the appointment you made." They did this to me are were snarky and rude about it when I suggested that I, in fact, did make an appointment. Call somebody else to clean your chimney. Anybody else. The answer from these folk below highlights their lack of customer concern. The actual fact is that I was snapped at on the phone by 2 different people all *telling* me that I made and appointment. This is farcical because when they finished my initial service I was fully of a mind NOT to call them back or use their service again. The idea that I made an appointment with them is preposterous. I'm will drop a similar review on Google and related sites so folks know. If the people who were snippy with me on the phone want to send a couple of apologies that would be the proper course of action. Otherwise, avoid these folks like a chimney fire.

The company I was using for the past 6 years sold to a much larger company. That larger company…read morecame to service my fire protection equipment and charged me 3 times what I was contracted from the previous. Not only that but they overcharged me for items they didn't replace or service. I called A&E & told them it was a very short notice but I needed service to comply with the town/state. They came right out the next day on a weekend to accommodate my need!...AND the price was right! Super friendly people t

A&E fire brought high-quality work at a lower price than their competitors. I was impressed with…read moretheir team's dedication and knowledge. Would use them again!

So nice and helpful. I recommend this place for any DIYer…read more I went to a masonry store in Woburn, and they acted like they didn't want me there . I am a DIYer. And I needed some guidance. Tlc happily helped and i recommend u go here.

Although I'm a landscape professional, I seldom need hard to fine materials, so have only been here…read more2 to 3 times over 30 years. I needed thin brick. I went to the office and told him what I needed and showed him a sample. He double checked for me the right product and checked to see if they had it in stock. I thought I would have to order it since it's a pretty obscure product, but they indeed had it in stock. I showed the pink slip to the yard employee, he quickly grabbed the concrete bag and told me to drive up to the shed. He grab the brick from the shed and off I went. It was just a fast as driving through the McDonald's drive through. These guys are awesome. Jim, Blue Chip Landscape.

I traveled a bit further to get to NE Hearth & Home based on its reputation. I was glad that I…read morewent the further distance as my expereince was excellent. Larry is super, juggles many balls but always treats his customers in a professional, pleasant and problem-solving manner. I recently purchased and had installed a Regency gas fireplace insert. The entire team that I dealt with were friendly and professional. I would recommend NE H&H to my family and friends. Jim Needham, MA

purchased a gas fireplace insert 10+ years ago. having problems this year with the pilot, remote…read moreand blower. need a diagnostic service call to evaluate the seriousness of these problems and help me to decide to repair or replace. since I purchased the unit from NE Hearth, I called them for help. they refused to come out and evaluate the problem unless I pay $400 for a cleaning appointment. once cleaned they would diagnose the problems. why would I pay $400 only to find out I may need to replace the unit? i bought the unit from them! very poor business practice. reconsider doing business with them.

Great salespeople very knowledgeable and helpful. Fair pricing and no pressure they want you to get…read morethe right stove/insert. Just be aware that they have no control of their distributor, your target date may have to be flexible.

It is rare to find this level of knowledgeable and helpful service!! We went to just start looking…read moreat options, and the staff here were incredibly knowledgeable, gave us some fantastic options and quickly helped to give an estimate. This business and the team that runs it is 5 star all the way! Highly recommend.