The best of the best!…read more The Devaney family is just great as are the people working for them! Mr. James Devaney is one of a kind - one of the nicest people in the world. Bob, the manager is exceptionally kind and professional. Overall, Wonderful company.

Update to review 11/15/25. After posting this review, General Manager Bob Duffy contacted…read moreme and agreed to refund $450 of the $648.78 charge, bringing my cost to $198.78. While I wish this resolution had been offered during my initial conversations with staff rather than only after public complaints, I appreciate that management ultimately made this right. I have moved to another heating provider and won't be returning, but I acknowledge they did eventually resolve the billing dispute.

Nada is outstanding! She helped us design our 3 bathrooms. Super responsive and helpful with her…read morerecommendations! Excellent pricing with fast delivery and a ton of options!

Hi all, If you want…read morea GREAT experience over at the Republic Plumbing Supply Co. showroom, it's very simple: Always call and make an appointment with the salespeople AHEAD OF TIME and when you arrive at your appointment you will be treated exactly as you would expect...they'll focus on YOU and help you get your project up and running with ZERO nonsense. I STRONGLY recommend you work with Corrina Kern...she has helped me and my customer base on numerous projects and every single time, every single customer has had nothing but wonderful things to say.

I first found out about Hearthside Fireplace & Patio on Facebook in April of 2020. I was interested…read morein one of their Caldera Hot Tubs display models that they were selling at the time. I talked to Sean and he answered all of the questions that I had before I decided to go to their showroom to look at it in person. I stopped by the Holliston store after work in April and I was impressed by every employee in the store practicing social distancing, wearing masks, etc. during the peak of COVID-19. I looked at the hot tub in person and it was everything that I was told it was before I got there. The salesperson was very friendly and answered all of my questions that I had about the Caldera Spas. The salesperson was not pushy at all. I ended up purchasing the same display model a few days later. Josh came to my house to perform a pre-delivery site survey and drop off the electrical service panel a few days after that. A couple of weeks later, the Hearthside Service team came to delivery my new hot tub and install all of the accessories on it. They were all very friendly and cleaned up after themselves prior to leaving. I have had a very positive experience with the purchase and delivery of my new Caldera Spa and highly recommend Hearthside Fireplace & Patio! I can also highly recommend the Service Team over at Hearthside as well. I have had a couple of issues with the my new spa, but that was to be expected as it was a display model and a couple of years old. The technician that comes here is very friendly and always leaves everything exactly as he found it and cleans up prior to leaving. I recently had an issue with the Topside Control Panel on my hot tub which was causing the hot tub to shutdown and the temperature has been below freezing. The heater was unable to operate due to the faulty control panel and I was worried that the water inside of the hot tub and plumbing would freeze leading to more problems. Hearthside was able to get a technician in within the same week to figure out what was causing the issue and what they needed to order. Hearthside then ordered the part and was back here to replace it only a couple of business days later. The hot tub is now good as new. I am very impressed with their service and response. Hearthside was able to expedite the shipping on the new part that I needed even during the COVID-19 pandemic and they were also able to get the technician back here to replace it as soon as it came in. When you are purchasing a new hot tub/spa you want to make sure that the dealer is going to service it after you purchase it as they are the ones that honor the manufacturer's warranty. I can safely say that Hearthside will service your hot tub and honor the manufacturer's warranty if needed. If you're looking for a new hot tub, I would not hesitate to checkout a Caldera Spa at any of Hearthside's locations!

They were available fairly quickly. They came when they said…read morethey would. They were quick. They got the job done. They were not the most expensive.

I traveled a bit further to get to NE Hearth & Home based on its reputation. I was glad that I…read morewent the further distance as my expereince was excellent. Larry is super, juggles many balls but always treats his customers in a professional, pleasant and problem-solving manner. I recently purchased and had installed a Regency gas fireplace insert. The entire team that I dealt with were friendly and professional. I would recommend NE H&H to my family and friends. Jim Needham, MA

purchased a gas fireplace insert 10+ years ago. having problems this year with the pilot, remote…read moreand blower. need a diagnostic service call to evaluate the seriousness of these problems and help me to decide to repair or replace. since I purchased the unit from NE Hearth, I called them for help. they refused to come out and evaluate the problem unless I pay $400 for a cleaning appointment. once cleaned they would diagnose the problems. why would I pay $400 only to find out I may need to replace the unit? i bought the unit from them! very poor business practice. reconsider doing business with them.

I've used Debsan for both wallpaper carpet and shades. They always do a fabulous job. selection is…read moregreat ! They discount the wallpaper. I've worked with Sandi many times and she is very knowledgeable and talented. they have my repeat business because I am so happy with them. recommending them to my daughter who just bought a condo.

Beautiful Flooring. Disapointig customer service experience…read more I recently purchased and installed LVP I purchased from DEBSAN in downtown Natick. The flooring is beautiful but I am disappointed in the way a few of the personal interactions went. 1. I always do my own measurements so I can estimate costs while shopping.. The installer Debsan sent came up with a number that was 70 square feet higher than mine. I had another installer give me a quote and his measurement matched mine almost exactly. If their installer was this careless doing a measurement, what type of job would he do? I went with the second installer. DEBSAM has a strict no refund policy. If I had not done my own measurement, I would have paid for an additional 4 cases of flooring plus extra install costs, since they charge by the sq.Ft. That would have been hundreds of dollars more. 2. The flooring arrived 3 weeks before the project was scheduled to start. When I went to pick it up, I Was told by Valleri that a threshold was missing, but it would be in soon. On the Monday morning of the install, I emailed Valleri to find out about the threshold. I let the installer know we were missing the threshold and he suggested we could use one of the other transition pieces. He showed me what it would look like, I liked it and went with his suggestion. Valleri finally got back to me at the end of the day on Tuesday, after the install was completed by-the-way, and told me the vendor had been waiting for "Clarification" and had not sent the piece. I told her the job was now completed and I no longer needed it and asked for a refund. From her response, it seems either the vendor or Valleri made an error which resulted in me not recieving the piece on time. Since an error was made, I asked for an exception to their no refund policy. Valleri's response, "Sorry. Too late." As of the writing of this review, which is 4 days past the completion of the project, I still do not have the piece they are insisting I pay for. The piece cost $45.00 plus shipping.and the total sale was about $4,200.00. Now that $45.00 is not going to break me, but it felt like a total lack of respect and caring about their customer. You do better price wise at a big box store or online, but I paid a little more because I thought a small business like theirs would go the extra mile for their customer if something came up. That is just about the only thing a small business has gong for it over the cheaer discount stores. I was wrong. You may not get personalized service at the big box stores, but the chain stores and online vendors all allow you to return unopened boxes and unused finishing pieces. The flooring for this project cost 4,200.00. I purchased flooring twice before from them. One project cost 1,800.00 and the other was around 3,000.00. I remember the days when being a loyal repeat customer meant something

Excellent plumbing services! Dave "diagnosed" our kitchen faucet issue and drain issue with our…read moredownstairs shower. Very reasonable prices and honest, hard working people. Love that they are Veteran owned - always happy to support that! Dave is also coming back to replace our downstairs toilet!

Great experience both in terms of selection and customer service. We had our laundry room tiles…read morefrom here last year. Everyone seemed very helpful. I did not have to repeat my follow up questions no matter who picked up the phone. This place is very welcoming and friendly. This year I looked at a few stores for large amounts of tiles, and settled in this one again. Soon after my first phone call, Ramil had a few tiles laid out for me in an hour considering color, quality and price range. Having valued trust and relationship, we decided to get the tiles again from this place. They also gave us a special promotional discount as a returner.       I highly recommend this place to anyone and certainly would be my first place to resort to. All my family members love this place.

When it was time to get new tenants in last September, I found out shortly beforehand that the…read moretiles in the tub areas of two bathrooms were in immediate need of replacing. Paul and his brother Tony were kind enough to help me out on short notice. Paul asked the installer to give me shelving in the corners of the tub area. There were bathroom windows to deal with, also. The jobs look perfect! I am grateful they saved the day for me. I find them to be very knowledgeable and caring people.

Very helpful, knowledgeable expert. Honest about the hours required to fix the problem; it was done…read moreon time and under budget. Can't ask for any more !

You will not be disappointed. You will be dealing with an expert, a craftsman, a committed…read moreconnoisseur of authentic antiques, a delightful person. I've brought every kind of problem you could imagine to this shop: rewiring, refitting, missing parts, fabrication. No problem is too complicated and all is delivered with a can-do attitude and a smile. Rare and wonderful. I cannot recommend Jon and his talents highly enough.