The best of the best!…read more The Devaney family is just great as are the people working for them! Mr. James Devaney is one of a kind - one of the nicest people in the world. Bob, the manager is exceptionally kind and professional. Overall, Wonderful company.

Update to review 11/15/25. After posting this review, General Manager Bob Duffy contacted…read moreme and agreed to refund $450 of the $648.78 charge, bringing my cost to $198.78. While I wish this resolution had been offered during my initial conversations with staff rather than only after public complaints, I appreciate that management ultimately made this right. I have moved to another heating provider and won't be returning, but I acknowledge they did eventually resolve the billing dispute.

Refrigerator repair. an appointment was made for today for between 4-6, no show and no call back.read more

We had something stuck in the barrel of our top load washer. M&M appliance service came the day we…read morecalled (which was the day after Christmas) and fixed the issue. It was a reasonable price and they were friendly as well. Would highly recommend them.

I traveled a bit further to get to NE Hearth & Home based on its reputation. I was glad that I…read morewent the further distance as my expereince was excellent. Larry is super, juggles many balls but always treats his customers in a professional, pleasant and problem-solving manner. I recently purchased and had installed a Regency gas fireplace insert. The entire team that I dealt with were friendly and professional. I would recommend NE H&H to my family and friends. Jim Needham, MA

purchased a gas fireplace insert 10+ years ago. having problems this year with the pilot, remote…read moreand blower. need a diagnostic service call to evaluate the seriousness of these problems and help me to decide to repair or replace. since I purchased the unit from NE Hearth, I called them for help. they refused to come out and evaluate the problem unless I pay $400 for a cleaning appointment. once cleaned they would diagnose the problems. why would I pay $400 only to find out I may need to replace the unit? i bought the unit from them! very poor business practice. reconsider doing business with them.

Nada is outstanding! She helped us design our 3 bathrooms. Super responsive and helpful with her…read morerecommendations! Excellent pricing with fast delivery and a ton of options!

Hi all, If you want…read morea GREAT experience over at the Republic Plumbing Supply Co. showroom, it's very simple: Always call and make an appointment with the salespeople AHEAD OF TIME and when you arrive at your appointment you will be treated exactly as you would expect...they'll focus on YOU and help you get your project up and running with ZERO nonsense. I STRONGLY recommend you work with Corrina Kern...she has helped me and my customer base on numerous projects and every single time, every single customer has had nothing but wonderful things to say.

Wayne did a great job inspecting the chimneys in the antique home we're looking at and explaining…read morewhat was going on with them.

These people are a bit dodgy. They make one sided appointment and then call you up and say…read moresomethibg like "just calling yiu to remind you of the appointment you made." They did this to me are were snarky and rude about it when I suggested that I, in fact, did make an appointment. Call somebody else to clean your chimney. Anybody else. The answer from these folk below highlights their lack of customer concern. The actual fact is that I was snapped at on the phone by 2 different people all *telling* me that I made and appointment. This is farcical because when they finished my initial service I was fully of a mind NOT to call them back or use their service again. The idea that I made an appointment with them is preposterous. I'm will drop a similar review on Google and related sites so folks know. If the people who were snippy with me on the phone want to send a couple of apologies that would be the proper course of action. Otherwise, avoid these folks like a chimney fire.

I first found out about Hearthside Fireplace & Patio on Facebook in April of 2020. I was interested…read morein one of their Caldera Hot Tubs display models that they were selling at the time. I talked to Sean and he answered all of the questions that I had before I decided to go to their showroom to look at it in person. I stopped by the Holliston store after work in April and I was impressed by every employee in the store practicing social distancing, wearing masks, etc. during the peak of COVID-19. I looked at the hot tub in person and it was everything that I was told it was before I got there. The salesperson was very friendly and answered all of my questions that I had about the Caldera Spas. The salesperson was not pushy at all. I ended up purchasing the same display model a few days later. Josh came to my house to perform a pre-delivery site survey and drop off the electrical service panel a few days after that. A couple of weeks later, the Hearthside Service team came to delivery my new hot tub and install all of the accessories on it. They were all very friendly and cleaned up after themselves prior to leaving. I have had a very positive experience with the purchase and delivery of my new Caldera Spa and highly recommend Hearthside Fireplace & Patio! I can also highly recommend the Service Team over at Hearthside as well. I have had a couple of issues with the my new spa, but that was to be expected as it was a display model and a couple of years old. The technician that comes here is very friendly and always leaves everything exactly as he found it and cleans up prior to leaving. I recently had an issue with the Topside Control Panel on my hot tub which was causing the hot tub to shutdown and the temperature has been below freezing. The heater was unable to operate due to the faulty control panel and I was worried that the water inside of the hot tub and plumbing would freeze leading to more problems. Hearthside was able to get a technician in within the same week to figure out what was causing the issue and what they needed to order. Hearthside then ordered the part and was back here to replace it only a couple of business days later. The hot tub is now good as new. I am very impressed with their service and response. Hearthside was able to expedite the shipping on the new part that I needed even during the COVID-19 pandemic and they were also able to get the technician back here to replace it as soon as it came in. When you are purchasing a new hot tub/spa you want to make sure that the dealer is going to service it after you purchase it as they are the ones that honor the manufacturer's warranty. I can safely say that Hearthside will service your hot tub and honor the manufacturer's warranty if needed. If you're looking for a new hot tub, I would not hesitate to checkout a Caldera Spa at any of Hearthside's locations!

They were available fairly quickly. They came when they said…read morethey would. They were quick. They got the job done. They were not the most expensive.

I asked for my chimney to be what I thought was repointing. Unfortunately, it turned into a…read morerebuilding job both outside and inside down to the basement. They also did some work on the basement walls. The job ended up costing in the hundred thousands. WAY OVER PRICED! They kept adding on to the job and cost. A professional later checked the work and said the work was good but should have cost no more than a couple thousand. I notified the police and BB Bureau. Do no hire them!

I recently had some masonay work done my home. In my opinion this company grossly overcharged me…read morefor the work they actually performed. Please proceed with caution and do your research, don't be like me. I am from Massachusetts not Californa. They will scare you saying you need additional work. They take advantage of elderly home owners and scare them into thinking they need major structal repair, when they don't. Please do not engage with this companny. For the supposed structual repair they replaced 4 cinder blocks, that's it. It took one man all of approximately three hours to complete, in addition they did not match the existing cinder blocks.

I send all my customers here. I have never heard one complaint and every time I've been in you…read moresee nothing but friendly smiling faces. Very knowledgeable and helpful group. Large selection of products as well!

Amazing! I will admit that it is a lot when you go the first time - and can be overwhelming. I…read moresuggest meeting with one of their employees to help walk through the process. I worked with Michelle D and she was so helpful. I can't imagine getting through three bathroom designs without her.