Kind of shocking that someone from Aspinwall decided to comment on this situation three months…read moreafter it happened. Christopher M wrote, "we did not resolve the issue correctly the first time." No. Your techs failed THREE TIMES, not once, to correctly assess the issue. 1. Initial visit with new thermostat installed 2. Second visit to check if there was air in the pipes. 3. Third visit to again check if there was air in the pipes. He did more flushing then, but the problem persisted. Let's be clear on what happened over those three days. We went two days without heat downstairs after three visits, and on the third day I called in another company and the issue (which was electrical) was resovled. Your techs are nice guys, but they didn't find the problem after THREE attempts, and we paid your company a lot of money. I'm glad you waived the emergency fee, but that was a drop in the bucket.

It's good to know when a company stands behind their work! Aspinwall returned to fix that leak I…read morecomplained about. I think we all learned something about a problem that could not be foreseen. I understand that initially there was a reasonable expectation that the new piece would work on my tub. Thank you, Aspinwall. Fingers crossed... Where there's plumbing solutions, there's hope...

Outstanding Company Call back was promptly returned within a…read morefew hours, set time to come to house , on time, pleasant, quality of work was outstanding, repaired my fireplace, I would highly recommended Fireplace Guys Great job

Hired The Fireplace Guys to inspect two gas fireplaces at their price of $300 each. What was…read moreincluded was unclear, but Derek gave pushback when I asked for clarification. It was a red flag. Jason showed up over a month ago, and the glass in one shattered during the process. I've been calling in an effort to get a repair, and Derek answered a few weeks ago and was beyond rude. They have not answered calls since. It's been a while since I've encountered such an unpleasant and unprofessional business. I don't recommend The Fireplace Guys.

The manager, Greg, was great! I found him polite, clear and responsive- and prompt in his…read morecommunication when answering my many inquiries while we narrowed down our choice. Ultimately, we chose the Escape 35. It's beautiful and toasty. We used our own contractors for gas lines and electric which was the only glitch in the process, but I worked through it and we love our new insert.

Pretty much everything went real well. Our gas insert works great. You were very impressed at how…read morewell you coordinate all the different parties that are needed to get a gas in it installed when we had questions. Our questions were answered promptly whenever we reached out the response was always almost immediate. I would highly recommend fire element along with architectural fireplaces. And also your plumbing company, CRN was great. Thanks again, Brad and Noreen Gilliss.

I have had a gas fireplace in my house for 10 years. It has not worked correctly for 6 of them. I…read morehave had two other companies come in to fix it and neither were successful. I was told I needed to buy a new unit $$$. Mazzini came in and found the problem and wouldn't charge me until they fixed it! I really appreciate their service and integrity.

I found these guys on Super Pages looking for a fire place for my addition, I decided to go into…read morethe store and met with the owner/sales guy Mike. He was very helpful from the start and knowledgeable about all his products. He helped me pick out the best fire place for my house. It was a little more money then I wanted to spend but I have to say Mike was right it was the perfect one to get! I didn't think I would use it as much as I do either, thanks Mike

To begin with I don't write many reviews. But I had to because of how amazing this experience was…read morewith William. It is long but you will see shy he saved us from the very reak threat of a chimney fire.... My wife and I had him come out to clean our fireplace because a bit of smoke was coming back in when we were burning. After a quick 10 minutes, I could tell how knowledgeable he was. I asked him to take a look at the chimney from top down and tell us what he thought since we know we're gonna be in this house for at least 20 years. I also had lingering feelings the work done by prior sweeps was not adequate. He showed me what he found and answered every question I had: -outside top chimney needed some re-pointing on the bricks. -concrete wash on top had some cracks needing to be patched -concrete around brick at the base of chimney needed to be replaced. The concrete was the incorrect kind and was breaking down the brick overtime instead of reinforcing it. Through throughout all of this, he was also taking pictures to show me what I couldn't see such as when he was up on the roof with the gaps in the brick mortar. He then gave us an incredibly fair price for each of these items and laid out what his priority would be. We ended up having him do all of the work. He showed up on time, worked hard, cleaned afterward. Unfortunately, we still had an issue where some smoke was coming in. He came back the next day and took another look..... If you are not familiar... chimney sweeps clean from the bottom usually. So there didn't seem to be any need to look from the top. However, when took things off, he saw a level 3 creosote buildup. THIS IS THE STUFF THAT BURNS HOUSE DOWN. He removed it. ********* He saved our house and here's why...... We've been in this house for eight years, had two other chimney sweeps who created half of the problems he had to fix: 1) previous sweep repointed the chimney poorly and didn't seal it. Within 3 years, mortar was bbreaking up. 2) the cement around the base of the chimney that was the wrong kind --- put on by another sweep. This wrong kind of cemnent- $15 /bag/. The right kind William used, $50/ bag. I doublecheced all of this and he was correct. 3) before our buying the houyse, a line was put into the entire chimney, EXCEPT THE TOP 4 FEET. This is where the creosote kept building up and building up. It was such a siolid mass, William thought from the bottom he had reached the damper. It is such a relief to know we now have a safe chimney. And it is so frustrating those other sweeps did such shoddy work. William Britt should be the only chimney sweep you ever go to.

I had a hard time getting a chimney sweep or chimney repair contractor come to remove a bird's nest…read morefrom my chimney cap. After about 3 weeks of calling people, I was able to get 2 companies to come out only to be charged for estimates and told to call to schedule the work at a future date. The estimates were ridiculously high. Will Britt, on the other hand, come out quickly and promptly removed the nest, cleaned the flue, and showed me pictures of the flue, all in about an hour and a half. His fee was more than reasonable. I only wish I had found him sooner and called him first.

Was having an issue with a wood stove chimney in a rental house. Had someone else come out and the…read moretenant didn't have any faith in them so, her boss recommended Downeast. Certainly glad he did. Had to order some stovepipe and then came out and did the job cheaper than the fly by night company and 1/3 of the cost of another reputable local company. Highly recommended

The whole experience was great. Ross examined the chimney and fireplace, mortared some cracks,…read morehelped me set up my GrateWallofFire. (You want to use GrateWallofFire!). I learned so much about the fireplace: how to use it, what to watch for, when to service it. And absolutely zero upsell! Very reasonable price. Super helpful. Can't say enough good things.

Wayne did a great job inspecting the chimneys in the antique home we're looking at and explaining…read morewhat was going on with them.

Perfect experience! They booked us super fast, came when they said they would and fixed a gas fire…read moreplace that another company said would have to be replaced-- they saved us thousands of dollars!

We have a gas-insert in our wood fireplace. Would not light via the remote. Robb took his time,…read morediagnosed the problem, ordered the necessary parts to fix the problem, and then came back and fixed the issue. He knows his stuff. He works carefully and cleans up any mess. Highest recommendation possible.

Robb was great. We hadn't used our gas fireplace before and asked for a routine service. He was…read morefriendly, thorough and knowledgeable, while servicing he explained in detail how to operate and maintain in the future. We'll contact them again for our next service.

Brandon, our technician, was very thorough, kind, and walked us through all the inspection points…read more He also took photos of the inspection to help show us the condition of the inside of the flue. Timely arrival time; he called ahead to let us know he was on his way. Would recommend!

We highly recommend Dave's Chimney Service. Our chimney was in need of repair, to say the least…read more Dave came to inspect and estimate the repairs needed in detail. When the repairs were started we had daily updates. The crew was efficient, friendly and took great care for our roof, gutters and property. What a truly great team. Ann & Rich Medina Peabody

We are absolutely thrilled by the quality of work, the professionalism, effort and courtesy of the…read morestaff at Sweepnman Chimney! From the moment I met the estimator Stan, I could tell by his professionalism and willingness to answer any and all of our questions that we were hiring a winning team! Meghan and Natalie at the office were always courteous, timely and extremely helpful with all the scheduling, billing and questions we had. When it comes to workers.....well, I don't think you could ever get a better combination than Chris and Anthony. From start to finish, these guys were at it all day long. They were always friendly, courteous and willing to answer any questions we had. From the massive staging construction, the crown and brick removal, to the beautiful rebuild and complete waterproofing of our chimney...these guys were extremely efficient and worked very well together....it was impressive to say the least. The color matching of the new brick and mortar to our existing is incredible. The craftsmanship and quality of work is second to none! The cleanup was impeccable and we even got a beautiful report with construction pictures to keep for our files....you can't beat that! We will definitely be hiring Sweepnman again for any of our chimney needs.

Very expensive. 2 very young kids showed up to sweep my stove liner. Then one says that I should do…read morethe boiler flue as well. I considered it thinking he already looked at it. When he looked at it, he said "oh no, can't touch that". Meaning, he was ready to upsell me before he even looked at it. This company has nice shiny red trucks. Who do you think pays for them? Watch the upsell and get multiple quotes.