Started to regularly get facials leading up to my wedding and Becca was fantastic! She throughly…read moreexamined my skin and made recommendations for me. Even sent me home with mini samples to test out. Had an amazing facial and looking forward to my next visit. Highly recommend getting a facial here!

Detailed Account of Negligent Service Formal Complaint…read moreRegarding Negligent Eyebrow Waxing Service and Subsequent Skin Damage Service Performed: Eyebrow Shaping and Waxing Time of Service: April 2025, Esthetician: T. Result: Severe skin damage requiring immediate medical attention, resulting in prolonged physical and professional inconvenience. During the service, I experienced clear indications of improper technique and negligent care: Excessive Heat: The applied beeswax felt excessively hot, indicating an improper temperature setting. Aggressive Removal: The removal of the wax sheet by the esthetician was noticeably aggressive and forceful. Immediate Pain & Acknowledgment: Immediately after the wax removal, I informed the esthetician, Treasure, that the areas above and between my eyebrows were extremely painful. Negligent Aftercare: I questioned whether a proper post-wax cleanser (such as rubbing alcohol) had been used. Treasure confirmed that "No" such cleanser was applied. I was only advised to use a generic ointment and Vitamin E oil. Upon returning home, the painful area above and between my eyebrows became severely red and inflamed. I subsequently confirmed that the skin in these blotches-on both sides above the brow and between the brows-had been physically lifted and removed (skin abrasion/burn). Current State of Injury: The damaged area has progressed from red to pink and is now a noticeable brown/hyperpigmented color. Permanent Damage: The injury to the skin, particularly above the left eyebrow, remains visible even after two professional consultations, indicating permanent damage and a high risk of long-term scarring. Personal and Professional Impact: I have been forced to stay indoors and rigorously avoid all sun exposure to prevent further hyperpigmentation. This has caused significant personal and professional inconvenience, including the cancellation of scheduled appointments. Initial In-Person Follow-Up: I returned to the salon to show the extent of the damage. I spoke with an employee named Emily, who confirmed the owner / manager was unavailable. Broken Financial Commitment: The business owner promised in written format to reimburse all current and future dermatology visit fees related to this injury. However, the owner failed to follow through on this commitment, and all subsequent attempts to contact them regarding payment have been ignored. Lack of Response to Third Party: I filed a formal complaint with the Better Business Bureau (BBB), but the business owner did not respond to the inquiry at all, demonstrating a profound lack of professionalism and accountability. This incident reflects a severe lapse in professional standards, commitment, and customer care. I have suffered a painful and lasting physical injury, permanent damage to my left eyebrow, and significant inconvenience due to the negligence of the esthetician and the subsequent failure of the business owner to uphold their financial commitment and basic professional responsibility.

This is the best spa ever. I've been coming here for almost 2 years so far and I'm happy with the…read moreservice, Magda is a real professional in skin care. I'm glad I came across this spa. Location is great, and everything is clean and professional! Finally, people know how to run their business. Prices are affordable as well. Each and every visit is so pleasant. They are friendly, helpful and there's just something special about the atmosphere that really helps you to escape any stress or troubles you may have. I recommend this spa in Warwick NY for facials to anyone.

From the owner: Facials Chemical Peels…read moreMicrodermabrasion Body Treatments Waxing/ Henna

My sister is getting married in a few weeks and we thought it would be a fun girls day to get some…read morefacials. I was booked with Maria for a Firm AF and Gua Sha. She was great, so nice and did a thorough consultation before we started and afterwards. My sister was booked with Vinnie for a Foundrié Glow and Hungarian Massage. My mom was booked with Taylor for Microchanneling and Radio Frequency. They both enjoyed their services as well. While we were waiting Chrissy was so nice and chatted with us for a bit, she even helped my mom pick out an additional enhancement and reassured her that the microchanneling would not hurt. The space was so bright and airy, overall we had a nice relaxing time!

First time getting a facial! The experience was very relaxing, the facility was clean, and the…read morestaff were super friendly. I got the Foundrie Glow and a Hungarian massage. Vinnie was my esthetician and he was wonderful. I would definitely come back again!

I try to get a facial every few months and I've tried a ton of places around the city -- Pretty…read morePlease is one I'll be adding to my rotation and one I'll definitely recommend to friends. The space has a beautiful scent that puts you at ease as soon as you walk-in. I had a signature facial and it really set a new standard for a facial for me. The facial and upper body massage relaxes you, I can't imagine not having a facial with such a nice neck/shoulder/arm massage again. The products they use don't have a strong fragrance -- every detail was perfect. They do give product recommendations after the service but there's no pressure and it doesn't feel sales-y or uncomfortable the way it can at other salons. Highly recommend my facialist Amy!

I had my first facial with Anne today. Upon arrival, a pleasant smell hit me. Anne was very kind,…read moreasked me how my day was and offered me water. She went over some of my skin care history and current routine with me. The calming facial I received was refreshing. I felt cold things, hot things, a zappy thing, pinching thing, steam, and more. She also massaged my neck and hands. She gave me some great recommendations and I got a little eye treatment complimentary. I also appreciated that she wasn't pushy with the products and said I will email you what I recommend. My skin looks bright and clean. I also got some chocolate to take with me which was a nice touch. I will be back. Worth every penny.

Katlynn is incredibly talented and truly amazing at what she does. From start to finish she was…read moreprofessional, kind, and so accommodating. She made the entire experience feel comfortable and easy, and the results were beautiful. Her attention to detail and skill really show in her work. On top of that, she is one of the sweetest people you'll meet. I highly recommend her to anyone looking for high-quality hair services. You can see her amazing work on Instagram: @hairbykatlynn.

Any chair you end up in at Hudson Grey is a solid choice; every single one of those ladies will…read morefinesse the crap out of you and make it seem effortless. They are all extremely talented and full of personality, which makes for a very pleasant experience. Kendal is my go to; she's the stylist I had my first appointment with and I really love the way she cuts and colors my hair. I appreciate that I can give her a super vague idea of what I want and she interprets and executes it fabulously. She does an amazing job of ensuring that my low maintenance request is honored; she makes me look amazing and the results last a long time with minimal upkeep needed on my part. She's also hilarious and I love the conversations I have with her while she works; the time in the chair really flies. Kate is phenomenal as well, she works magic with her scissors. Miranda did my color once and it came out beautiful. Katlynn gave me a beautiful blow out for my baby shower, and Tina, the owner, is legit the makeup queen. She did my shower makeup and everyone kept commenting on how beautiful I looked and how much I was glowing. I also really like the overall vibe of the salon. I appreciate that Tina is all about woman empowerment and treats her employees extremely well; you can tell that they are all very happy to work at Hudson Grey. They act more like family than colleagues and it isn't artificial. Just a very comfortable place to be. I cant recommend them enough. Small side note- you can easily tip them via Venmo, which is a nice bonus if you're like me and never carry cash.

I just love this place !! It's very clean and beautiful ! Trisha and her staff are great, I highly…read morerecommend!!

This place is special. There's no other place in the area that offers such a wide array of…read moreservices, especially in a beautiful, clean and private setting. Some of the services I've had at Alora include: Laser her removal, hair regrowth, prp, massage, laser scar vision, injectables, lymphatic drainage, cavitation, eyelash extensions, etc. Each service is performed with precision and care, and it's a pleasure every time I get to visit Patricia and her team. I highly recommend Alora and Patricia to anyone who is serious about taking their appearance and overall health to the next level .

I got a microdermabrasion a week ago. On my face and back. It was recommended for me since my face…read morehas a few scars and my back has dark pigmentation spots. Both from years of stubborn blemishes. The next day I already saw immediate results and the more days the better. The outcome was honestly better than I expected/ seen. Day 1 I saw my face have a natural glow. And since then my skin has been super soft and all together I feel like I have brand new skin. My back for the first time is an even tone! And is soft as well. That is always the hardest for me to see results with the countless of treatments I have done. Coming from someone who has been to many facial places in NYC.. By far the results are the best I have received. The process was painless compared to other microdermabrasions and very little down time. Their esthetician was so patient, making sure I was comfortable every step of the way. I absolutely recommend!!!

Melanie is amazing! Her new space is so beautiful and relaxing. Immediate relaxation mode upon…read morearrival. She is attentive accommodating and always the tailor the experience for you. My brightening facial was exactly what I needed during this cold winter.

Beacon Aesthetics is absolutely amazing! I had m6 first facial there and Melanie was very…read morethorough. She took the time to explain what she thought was best and what products she used, keeping my skin sensitivity and allergies in mind.