Originally I was planning on giving 2 stars for this review and recommending against the elements…read morespa for any spa or massage needs. Upon arrival the signage for the spa is non existent I ended up behind the main hotel and wandering hallways until I finally reached the front desk. The front desk staff directed me downstairs and to the double glass doors marked as the elements spa. Upon arriving there were two women behind the desk. One a thinner darker haired woman who was just arriving and the other an older dark haired woman with glasses. I have to say the woman in glasses was not very pleasant for someone at a front desk she was very pushy and had a snarky attitude when I asked if there was a sauna as it was my first time ever here. She responded it's an additional fee since you're not a hotel guest. As well as my friend who joined my spa day had even worse attitude from her saying she was booked for an afternoon appointment had confirmation but when checking in the same woman said we don't have your appointment confirmed on our end and were fully booked. But yet they charged my friend's card and she claimed it would be refunded tomorrow. Which I don't know what banks process a refund on the weekend. I started with a deep tissue massage. I went into what is easily the world's smallest locker room and is not ideal for use when others are trying to change or get their belongings into the small lockers that barely fit a crossbody purse. I waited for a while in the lounge area before my masseuse got me and showed me to my room. The room was nice and warm and very clean. This was probably the saddest excuse of a deep tissue massage I have ever experienced in my entire life. The woman spent more time on the other side of the room doing who knows what then actually massaging me. Most of the time she was putting a hot towel on my body or just brushing her hands over the blankets on me. Not to mention she stopped earlier than the time I paid for. Next I was brought to the foot soaking station in which my feet were soaked in barely warm water when epsom salt and essential oils. They give you some granola and a towel to snack on. This was honestly not enjoyable. My next appointment was not until early afternoon so I let the front desk know I was leaving and will return later. Upon returning a different girl was at the front desk who was younger and extremely pleasant to deal with. I opted for the mud body treatment and Nadine was phenomenal! She is the only reason for this higher rating. Four stars solely for her! She was personable made sure I was comfortable and talked about the entire process step by step. My skin feels absolutely wonderful and I would return solely to see her and that is it.

This spa is so fantastic - amazing relaxing vibe and lovely employees. Special thanks to Heather…read moreand Caitlin!

meh...first paid massage ever. slightly better than what my wife would give me, who ironically…read morerecommended this place based on facial services. she may return but not I.

I've been here a few times and I'm always happy when I walk in. There is always someone to greet…read moreyou. Everyone is friendly. Everything is always spotless and the place smells amazing. Kayla, the owner, is fantastic. Always good conversation and she does my Botox injections. She's the only one I've been to that gets it right!

This was my first time at this spa. I was so happy with my experience. The staff was very friendly…read moreand polite. The place itself was very clean. I will definitely be going back and recommending this spa to my friends.

I don't have massages often and am in town on business. I decided to treat myself and scheduled an…read moreappt with Damaris. My back is so knotted up and my lower back is normally super tight. I walked in and was treated like a valued customer, with respect and professionalism. I got the hour session and Damaris was very professional and kind. Today I woke up and my back feels great! I'm so glad I found them and made this appointment. I highly recommend. The atmosphere is tranquil and all of the employees were very nice.

My wife purchased a head and neck couple massage off Groupon. It was very reasonably priced. It…read moredoes not include tip. The spa is in the heart of Washingtonville. There is a small parking lot to the side that also is host to other business or side street. On a Sunday afternoon, we had no issue. The spa itself was tiny but warming and aesthetically pleasing. The staff are beyond friendly. Our therapists were nice, welcoming and professional. They utilized very strict draping as we undressed our upper bodies for the treatment. The rooms were immaculate. The spa itself was beyond cleanly. It was very well done. We actually didn't know what to expect as we didn't read the description and went off doing something different. It was a face massage that went into a scalp. There was a percolator going, which it wasn't, but my love of coffee made me think it was. It was a steam machine. The scalp massage turned into a space helmet of heat on your head and shoulders as your chest and arms were massaged. There were different technique and tools used when back at the scalp massage which then gave way to multiple hair washes and rinses followed by a blow dry. They used different oils as well as a car wash type rinser at one point. I could have done without so many washes but we didn't really read the description and didn't really know what we were getting. However, it was performed very well. We took a brochure of services and are going to return for different treatments as we had an amazing experience.

Sophie was amazing!!! Got a 70 minute deep tissue with hot rocks. Was worth every penny…read more Reasonably priced.

A great day at the Salon and Spa at Boulder Hills. I got a wonderful facial and great haircut and…read morestyle by Bernice Savva. I feel so relaxed. I highly recommend booking with Bernice, she is a talented beautician with many years of experience. Thank you for pampering me today.

Welcoming, clean and nice smelling salon. I got a gorgeous pedicure from Bernice who took her time…read moreto make sure my beat up feet looked like new. I would certainly come here again.

I have been a client of New Beginners Spa for years. I always get my pedicure and shellac manicure…read morewith the owner Dorothy. This Spa has a very positive and welcome vibe. I am always greeted when I arrive. Dorothy has taken the time to get to know me, and takes great care with my nails. She never rushes any of my services. If you want a personal experience with knowledgeable nail technicians, make an appointment with New Beginnings Spa. I promise you will not be disappointed.

For a Wonderful Relaxing Mani Pedi this is the place to go! Excellent care was taken with my…read moreservice, the owner was so kind and walked me through the process of a plexi gel manicure. This is the first manicure where I was asked if I had any ailments, allergies or circulation issues. I felt so at ease and comfortable. Lucky me it's local and so close to home! I have found my place of relaxation

I had a fabulous facial today by Melanie. Every step was…read moreexplained thoroughly. The shop, is a little hidden gem.

I'm sitting in the parking lot after the best facial of my LIFE...texting anyone I know in a 20…read moremile radius to tell them they MUST come for an amazing treatment! Can't wait for my next appointment. Going to try massage soon also.

80 minute deep tissue massage was amazing. And much more…read moreCost effective than one of the spas at the hotels. I will definitely return the next time I'm in the area.

A wonderful experience, from scheduling, intake, and the deep tissue massage. My shoulders are…read moreless tense (will take more than 1 session to fix!), and i felt my whole digestion/nasal passages engaged. A true sign of a well given massage! Highly recommend you give this gift to yourself, or a friend!