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IRIS

3.0 (2 reviews)
Closed • 9:00 am - 5:00 pm

Services - IRIS

Eye exams

Eye surgery

Eye testing and diagnosis

2 More Services

Eyewear fitting

Retinal imaging

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Victoria Eye

Victoria Eye

(13 reviews)

If there was an option to give a no star rating to Victoria Eye and especially Dr. Behn, I would do…read moreit. I reported a problem two days. after cataract surgery, but any suggestions of a problem was dismissed and I felt I was talked down to by Dr. Behn. After many months of repeated visits I was told there was nothing they could do for me because they could not find a problem. When I went back to my optometrist he found that I had an epi retinal membrane. I put in a complaint with the College of Physicians and Surgeons and after many months of correspondence back and forth they wrongly sided with Dr. Behn. However, the complaint stays on his file and I suggest that anybody having problems put in a report to COPAS. It's a long process, but doctors that don't provide good medical care need to be taken to task.

Just absolutely disgusted with this eye clinic. My elderly mother came home after being contacted…read moreby them for a random appointment, making her feel like she was referred by another Doctor. As we found out in the end, they were not a referral. They apparently had her in their system from many many moons ago. They proceeded to tell her she should NOT be driving as she was going blind (she literally had just finished driving a truck and trailer from Palm Springs to Victoria with no issues). They also told her she had to have cataracts surgery and that would be $6000.00. They then tried to book her in for this procedure asap but also claim she was going totally blind, which makes you go hummmmmm. As she had just renewed her drivers license and had 20/20 vision, I of course instantly knew there was a serious issue here and had her contact her regular eye Doctor and go in for an appointment. SHOCKING SHE IS NOT GOING BLIND! PLEASE BEWARE AND KEEP AN EYE ON YOUR LOVED ONES THAT ARE VULNERABLE!!!

Cowichan Eyecare - Located by Thrifty's in Duncan.

Cowichan Eyecare

(1 review)

as physically assaulted in the Duncan location today. Went in to return glasses that I said from…read morethe first day that everything was blurry. Told them it is either the wrong prescription or the makers put the wrong one in, because there was no way that I could read anything with them. They tried to accuse me of it being "ME" the reason I could not see out of them and that was not looking out of them properly. From day one I said I could not see out of them. They wanted to charge me OVER $100 for a handling fee, even when i said from day one while I was still in the store, that I could not read out of them. On that first day picking them up, the manager Erin, urged me multiple times to give them a chance for 2 weeks then i could return them if needed. She kept saying that all people have trouble at first. I had an instant headache. I gave her the benefit of the doubt, BUT at NO TIME did she say there would be a charge if they didn't work.. I was reluctant to take them because I was worried I would be out $897.00 if they didn't work, and they wee already soooooo bad. So when she said I could bring them back, I decided to try them. Then today I came to bring them back and while talking and explaining WHY I didn't think I deserved to have to pay this fee, and she was arguing with me and talking to me like a 5 year old, I pointed at the chair I sat in two weeks prior, to remind her that "I sat right in that chair and said I could not read or see right, and that it was blurrier with the glasses on than off". the office manager grabbed my hand, dug her fingernails in and pushed my hand down quite forcibly and said don't point at me. She was obviously NOT listening to me because WHY WOULD I POINT AT HER AND SAY, "I SAT RIGHT IN THAT CHAIR....." I was pointing past her, to the right of her, at the chair, WHICH I repeated 3 times!! When asked to speak with the owner, Dr. Trevor Miranda, he smirked at me with a half grin, and said " and what would you like me to do about it?" He never once asked if I was ok, or understand my frustration or offer an apology. He never saw it happen but two others and a customer did, and yet he couldn't even say "i'm sorry that you were treated this way"....he made ME feel like I WAS BEING REPRIMANDED!!! , and he said there is a video, which was unwilling to share. Anyways, NO apology, nothing!!!!! HE did not care that his office manager just assaulted a customer!! SO BEWARE people, you could be assaulted and there are no warnings about this fee!! There was no telling me BEFORE she kept PUSHING the WRONG glasses on me, she just didn't care. There was nothing on my receipt either. ALSO, when I first got the glasses, I was sat down, a piece of paper put in front of me and explained which ones I needed, and told that some were better than others. This WAS MY ONLY OPTION GIVEN TO ME. Then when I went to pick the glasses up, I asked this office manager to why I could not get a different kind of reader or contacts or something and she said that I could have but these glasses are what I chose. WRONG! I was NOT given ANY other option....NONE!!!!!! I was shown that piece of paper for 3 different quality type lenses, that is ALL!!

From the owner: Cowichan Eyecare has four location in the Cowichan Valley: Cobble Hill, Chemainus, Duncan, and Lake…read moreCowichan. We believe that our communities deserve the best vision and eye care available. Using state of the art technology, our five optometrists provide thorough eye examinations to patients of all ages, and are committed to the preservation of eye health and enhanced quality of life. Our staff is fully educated and trained to inform you of all the options that are best suited to your vision and lifestyle. Call or email us to schedule an appointment with our office today.

IRIS - optometrists - Updated May 2026

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