I am so happy I had upgraded lens replacement surgery on both eyes! I am writing this review…read morewithout my glasses, which makes me smile. Overall, a very good experience with NW eye. The surgeon is just delightful and I am still healing/getting used to my eyes (only been 1 week since the second eye) but I can tell already that this was a great decision for me. I'm only 62, but I had the beginning of cataracts (I am told this is very common at my age) and my vision was getting worse. I was so sick and tired of readers on-and-off, and it was a nuisance for teaching--had to perch glasses on the end of my nose. No more--I can read my lessons and talk to the students without any correction now. Upgraded lenses are expensive, but insurance paid for half of the total due to the cataracts, which are covered--I just had to pay for the special lens. My lesson learned to pass on is to get the second eye done as soon as comfortable. I think I had a harder time adjusting to and recovering from the first one because the upgraded lens are meant to work with each other. Once I had the second one done, the first felt instantly better. The second eye recovery was so much quicker! They tell me each eye is individual in how it recovers. OK--so why not 5 stars? I had to dock them one for the often frustrating lack of cohesion between the BHam clinic and the Mt. Vernon surgery center. I LOVE the way Mt. Vernon runs, and the staff are so nice and friendly. Not the same vibe in BHam. They are nice, but not as customer-service oriented. Just getting through to a human on the phone is a challenge, and you might get different versions/opinions from different doctors and staff in BHam. They all seem a little green. The call center doesn't always have accurate information. My only note about Mt. Vernon is that the discharge person is a bit abrupt and physically rough--which is a bit disconcerting when you are still a bit disorientated and feeling vulnerable right after surgery. (Both times so I know he wasn't just having a bad day).) It would be nice to have some of the more compassionate care you get before surgery. A last impression is just as important as a first one.

The schedulers do not understand what Worker's Compensation claims are and they refused to…read moreschedule me to be seen for my eye injury despite having insurance and a referral and their own doctor telling me to be seen there the next day. It took three days to be seen.

Bayview Vision Clinic in Langley does more detailed work, they are faster, more personable, have a…read moremore comfortable and quieter office space and have much better parking.

I was excited to find an eye doctor close to me, so I booked at the Coupeville location despite the…read morenegative reviews. Unfortunately I'm still be looking for that local eye doctor. I'm hoping my review can provide additional clarity and context on their practices, so that they can improve, because it's clear a lot of people are being misled and extremely inconvenienced by this place. I agree with what people say about the staff. It is definitely not a warm, welcoming place. That's not a big problem for me as I'm not the chattiest person myself, but it's definitely not the "island" feel you'd expect as a local. I want to make it clear that I don't blame the staff. They are clearly working in a difficult environment with upset customers, so I hope that whoever is in charge can help improve this. Now, getting to technician Ashley -- that's where I decided the place is not worth any investment of time, and left after ~7 minutes. We go back to the exam room, and things start normal. I'm a new patient but I came well-prepped with my prescriptions, etc. I start to talk about my contact lens needs and things get unhinged. This must be a sore subject with Ashley. She turns to me, glares, and says we will not be doing contact lens exams today, that's an entirely different appointment. This was surprising to me, because I've been visiting eye doctors for over 30 years now, and they all do a glasses/eye exam at the same time, and there was never any disclaimer up front that they wouldn't. And why does Ashley seem so hostile about the subject? But that's fine, I told her I was surprised because usually eye doctors do the exams at the same time and she says "you're not even wearing contacts and we have no way of knowing what your prescription is". Meanwhile I was carrying my prescription in my hand, which I had just showed her. Keep in mind I don't have any contacts to wear because I ran out of them. I told her this, but I think this is where Ashley trip-wired because I didn't fit into her list of excuses. After listening to a bunch of confusing sentences about why this is a totally unusually, unreasonable request for me to make, I called it. I simply told her that I'm going to leave because this is very strange. My guess is that this place tries to get by on volume vs quality. I'm sure there are enough first-time people coming through that are misled by the reviews. Note that most of the positive ones are for different locations, but the Coupeville ones generally have something ranging from strange to unhinged. I do hope they improve their practices. It's no doubt a horrible place to work, and I feel bad for the staff. I'll keep checking back on the reviews in case they improve eventually!

Love Harborview Vision - Dr Burge is the best - Great selection of frames - Great prices - Friendly…read moreService

I very rarely give one star reviews, but I feel like my bizarre experience here warrants one…read more My first appointment....I went there only needing a basic eye exam mainly to update my contact prescription, glasses too, but that was secondary. The receptionist couldn't have been nicer, she was friendly and personable over the phone and in person. When I got there, I was a little bit surprised at how dated all of the equipment looked, but whatever, it is what it is. Typically, every eye appointment I have ever had has lasted maybe 30 minutes tops, in and out, new prescription, done. Not so here...during the hour and half that I was there, Dr. Burge used every piece of equipment in the building...3 different rooms, eye dilation, the "air puff" test, slit lamp exam, some other test that he wanted to "use me as a guinea pig" for, along with the rest of the standard tests. After an hour and half, I was told that there was a problem with my cornea and I was to use eye drops every day and come back in a month. So...I left with no contact prescription or glasses prescription. Appointment number 2...after a month of eye drops, I went back. Dr. Burge did another slit lamp exam...for a full 5 minutes (a long time to have a bright light shining back and forth over my eyes). He then left the room for no less than 30 minutes, came back with a medical book and flipped through it looking for an answer to what could be wrong with my corneas...I sat through 15-20 minutes of a doctor trying to look up answers from a text book essentially. I left, again, without a prescription for my contacts (I did get my glasses prescription after asking for it), and a prescription for an antibacterial eye drop (when I asked if it was infection being treated, I was told no...this "might work though". Come back in a week and if it worked, great. If not, he would give me a prescription for steroid eye drops to see if that would work, followed by another appointment). ...another hour or more wasted... Well...I never filled the prescription for the eye drops. Instead, I got a second opinion from another eye doctor, and lo and behold...nothing was wrong with my corneas or any other part of my eye, and I left that doctor's office with updated prescription in hand and new contacts in my eyes. So thanks to Dr. Burge, I used up the one eye exam my insurance allows per year, and had to pay out of pocket for another exam from a different doctor just to get my prescription updated. I would say if you value your time, probably look for a different eye doctor.

Dr. Reinhardt is the best! There is no doubt you will have the best experience and out come…read moreutilizing her services. I had bilateral cataract surgery and observed her attention to detail and caring. She provide and expects the highest quality from Her staff. She returned my faith in our medical care. May all the love and caring you provide to all your clients be returned Double to you. Thank you! Life changing!!

I recently had my second cataract surgery with Dr. Reinhardt. It was a great experience start to…read morefinish. She is top notch: professional, kind, thorough and highly skilled. Her office runs smoothly and the staff is helpful and knowledgeable.

Highest praises to Dr. Lueth and his team. I decided to have corrective eye surgery. After my…read moreinitial examination, Dr. Lueth took the time to explain my options thoroughly and answer all of the questions. I chose to have PRK. The surgery process was smooth and well-performed by the entire staff. Dr. Lueth was encouraging and informative throughout the entire procedure, and I had zero worries. I am still in the healing process, but I can already see much better than I ever could before. Dr. Lueth and his team greatly care for their patients, which was demonstrated not only in the surgery but in both post-op appointments. I couldn't give a higher recommendation!

Dr. Lueth has performed cataract surgery on both my eyes, one two years ago and the other just a…read more month ago. I'm doing great after the surgeries and I attribute that to his skill. He is a very personable person and I would definitely recommend Dr. Lueth for your eye care.

I have stopped in to Pacific Eye Care twice now over the past couple of years while visiting…read morefriends in the area. I randomly walked in with minor eye irritation issues, and both times the staff were welcoming, friendly, and attentive. To me, this demonstrates community - a business that cares enough to take the time to help someone who just walked in off the street. Thank you to everyone who works at Pacific Eye Care! Lisa from Portland

Find somewhere else to go. You could drive to Alaska, take…read morea cruise and return with your tales of Glaciers, Bears and Whales, then disembark, walk until you find any Eyecare office in Anchorage, and you'd still beat the wait times offered at Pacific Eyecare. I'm sitting here waiting... still...and thinking about opening up my own Eyecare business here in P-Town. I have no relevant experience, no medical equipment and no frames to sell. I'd just hang a sign on my door that says "We are not Pacific Eyecare". It would be an overnight success!! But seriously.. Do yourself or your loved ones a favor.. Go somewhere else..

While their surgical work was excellent, they have tried to bill me twice now for tele-health…read moresessions THAT I NEVER HAD, and have ignored my requests to disenroll me from that aftercare program. Do I have to take this to state regulators just to get a response???

Qualified professionals that take care of their patients and achieve the best results! My…read moretroublesome eyes have required two different surgeries and both time I was very grateful for good results!

NW Eye Care is a phenomenal facility that addresses cataracts. The staff and doctors are also…read morephenomenal. They genuinely care about their clients.

The Service of the doctor and all the staff was outstanding in answering all my questions. Help…read moreset you up for the next appointment

North Island Medical, with PA Joshua Sands and his nurse Jason, is a clinic to avoid! After almost…read moresix years of care, I was forced to find a new provider. My issue could have easily been avoided. I have taken the same medications for many years. I lost my job in July and started a new one in November, which began with a new insurance plan in December. This new insurance requires prior authorization for two medications; the insurer has its own portal to complete the prior authorization. Jason refused to use the given portal, and no one else can complete the form, so I am screwed until I can see a new provider and establish care.

I have been a patient at North Island Medical for nearly 5 years. My provider is Joshua Sands. He…read morehas provided me with excellent care. He listens, is not judgmental and offers options for my care. I have several difficult conditions and Joshua has helped me find the best treatments for my needs. Joshua Sands is a knowledgeable provider that genuinely cares about his patients.