as physically assaulted in the Duncan location today. Went in to return glasses that I said from…read morethe first day that everything was blurry. Told them it is either the wrong prescription or the makers put the wrong one in, because there was no way that I could read anything with them. They tried to accuse me of it being "ME" the reason I could not see out of them and that was not looking out of them properly. From day one I said I could not see out of them. They wanted to charge me OVER $100 for a handling fee, even when i said from day one while I was still in the store, that I could not read out of them. On that first day picking them up, the manager Erin, urged me multiple times to give them a chance for 2 weeks then i could return them if needed. She kept saying that all people have trouble at first. I had an instant headache. I gave her the benefit of the doubt, BUT at NO TIME did she say there would be a charge if they didn't work.. I was reluctant to take them because I was worried I would be out $897.00 if they didn't work, and they wee already soooooo bad. So when she said I could bring them back, I decided to try them. Then today I came to bring them back and while talking and explaining WHY I didn't think I deserved to have to pay this fee, and she was arguing with me and talking to me like a 5 year old, I pointed at the chair I sat in two weeks prior, to remind her that "I sat right in that chair and said I could not read or see right, and that it was blurrier with the glasses on than off". the office manager grabbed my hand, dug her fingernails in and pushed my hand down quite forcibly and said don't point at me. She was obviously NOT listening to me because WHY WOULD I POINT AT HER AND SAY, "I SAT RIGHT IN THAT CHAIR....." I was pointing past her, to the right of her, at the chair, WHICH I repeated 3 times!! When asked to speak with the owner, Dr. Trevor Miranda, he smirked at me with a half grin, and said " and what would you like me to do about it?" He never once asked if I was ok, or understand my frustration or offer an apology. He never saw it happen but two others and a customer did, and yet he couldn't even say "i'm sorry that you were treated this way"....he made ME feel like I WAS BEING REPRIMANDED!!! , and he said there is a video, which was unwilling to share. Anyways, NO apology, nothing!!!!! HE did not care that his office manager just assaulted a customer!! SO BEWARE people, you could be assaulted and there are no warnings about this fee!! There was no telling me BEFORE she kept PUSHING the WRONG glasses on me, she just didn't care. There was nothing on my receipt either. ALSO, when I first got the glasses, I was sat down, a piece of paper put in front of me and explained which ones I needed, and told that some were better than others. This WAS MY ONLY OPTION GIVEN TO ME. Then when I went to pick the glasses up, I asked this office manager to why I could not get a different kind of reader or contacts or something and she said that I could have but these glasses are what I chose. WRONG! I was NOT given ANY other option....NONE!!!!!! I was shown that piece of paper for 3 different quality type lenses, that is ALL!!

From the owner: Cowichan Eyecare has four location in the Cowichan Valley: Cobble Hill, Chemainus, Duncan, and Lake…read moreCowichan. We believe that our communities deserve the best vision and eye care available. Using state of the art technology, our five optometrists provide thorough eye examinations to patients of all ages, and are committed to the preservation of eye health and enhanced quality of life. Our staff is fully educated and trained to inform you of all the options that are best suited to your vision and lifestyle. Call or email us to schedule an appointment with our office today.

Well, not much I can say other than this professional is a wonderful doctor. I have seen him twice…read more(2024,2026), both being referrals from 2 different hospitals. He is a true gentleman and professional. I have no hesitation in recommending him. The only thing I regret is that he could not perform the operations on me himself. In the first case, he referred me to Retna Associates, and in the second, he referred me back to the same surgeon. I have no problem with Retna Associates either.

I don't believe you can find a better Ophthalmologist, really, especially if you're in need of…read morecataract surgery. Efficient, effortless, and straightforward, his lighthearted approach makes it easier to picture him manning the grill at a backyard BBQ than performing surgery, but his professionalism and results are second to none. His patient's love for him is obvious for all to see, and I think a big part of his happy attitude. He's restoring their sight. The office is clean & professional, efficiently and effortlessly managed by a friendly and purposeful staff.

Dr. Warner has been my eye Dr. for over thirty years. Health care in B.C. has changed but Dr…read more Warner's efficient, professional, thorough quality care has been the same. His staff are also professional. I am grateful for the top quality care at Dr. Warner's office. Dr. Warner's practice is always very busy but he takes his time with the eye exam, and he and his staff are polite and respectful. I agree with the other reviews, he is the best!!!!!

Terrible eye dr I couldn't believe how he just diagnosed my…read moreeye infection as natural accumulations due to excess. A week later I went on antibiotics and I did have a severe infection that went away with treatment. He is unprofessional, should NOT practice as a specialist. He IS NOT.

Dr. Dhaliwal has been my eye doctor since about 2006. He recently completed cataract replacement…read moresurgery on both my eyes. He has proven to be competent and caring. I trust him fully. He has a busy practice. In order to reduce waiting times, try to get a morning appointment.

I split my review in 2. Doctor care component at 5 stars…read more And I'll add staff are nice. However DO NOT buy your glasses at the Langford location. Ordered a set of glasses with clip on shades to match Nov 4th 2022. Two weeks they said. At 3 weeks I called, they will call the lab and call me back. They did not. Two weeks further, I repeat request for update. Again they call the lab. Glasses made but broke. They are making them again. Shortly before Christmas, they are ready for pick up. At this point they discover my shades missing. They then ask me grey or brown shades which indicates to me they never got ordered Nov 4th as I was not asked at that time. Now I wait for shades fully paid for. Shades will be mailed directly to me from the lab. We will see if my order will take 8 or 9 weeks. No compensation offered. At over $1400 I am not happy.

I have been a patient of Dr. Trevor Miranda's for many years. Due to extremely dry eyes, I require…read morean eyecare procedure every 6 months. I am always reassured that the diagnosis Dr. T. delivers is a team effort between the state-of-the-art equipment he has and the exceptional skill and expertise he has gained through the 20+ years he has practiced optometry. Any procedures required are completed professionally and timely by Dr. T. and his well-trained, very competent technicians. Due to the exceptional service he and his staff give me (and I'm sure all their patients) I continue to drive from Victoria to have all my eyecare needs met at this clinic. May I also add, the selection of eyewear is excellent as well! Thank you for your incredible patient service Dr. T.!

The customer service experience is light and day compared to the dark establishment up the street…read morecalled Peninsula lifetime eye-care, that place was rude, horrible customer service and should be closed. The staff at Iris Eye-care are wonderful, friendly and 110% customer service driven.

I have lived in Sidney, BC for years and wouldn't go anywhere else to buy or fix my glasses. Iris…read moreis top of the line service. They treat all of their costumers like rock stars. Due to not being able to find the right glasses for my face in store, I purchased a pair on line. Risky business. When they arrived 2 sizes to big, with no return, I was not happy. Then, remembering the service I had received in prior years, thought, " I bet Iris on Beacon can help me ". And without question, they did. Treating me like a local loyal customer, regardless of my mistaken purchase on line.

I came here to see Dr. Yu and when I walked close to the office, I was surprised how busy it was…read more But lucky the process is so streamline and efficient that they wait is less than 20 mins. You walk up to the front to get registered and then you wait for your name to be called in for a quick eye pressure test and exam. Then you go back out and wait for your name to be called. Dr. Yu has two offices. I ended up going to the Coquitlam office because of the day of my appointment and follow-up. Dr. Yu is very knowledgeable and he solved my problem after seeing him. Note that you do need a referral to see Dr. Yu.

Pleasant staff and promptly treated even though the waiting room was full of people who had arrived…read morebefore me. Dr. Yu came in with a smile on his face, reassuring and made me feel instantly relaxed. I feel well taken care of during this first visit. Highly recommended.