Obviously, having any kind of eye procedure can be scary. The whole process with Dr. Chew and his…read moreteam was perfect. From making the initial appointment, the initial testing, clear outline of what the process was and what to expect, any concerns were alleviated. In fact, Dr. Chew advised against getting the more expensive lens as it was not suitable for me. When I arrived for the surgery, the process was simple and very efficient and the actual process seemed like it was only 15 minutes. Had my right eye done, which was so blurry, I could barely see. Absolutely amazed at the result. Had the left eye done one month later, again, perfect and I was already working on the same day on my computer. Highly recommended.

Dr. Chew was immensely patient with nervousness about having to have cataract surgery, my many…read morequestions, going back and forth on which lenses to choose, until I felt comfortable about the lenses and the surgery procedure. My cataract surgery went perfectly, and now, I no longer need glasses! I highly recommend Dr. Chew and his staff.

I give much respect to Dr. Wade for being top notch in his profession. Ophthalmology…read more I am extremely paranoid when it comes to my Five Senses especially my eyes. A few years ago I was referred by my Optometrist to see Dr. Wade for cataract surgery for my left eye. Through careful and precise pre-op check up, Dr. Wade found in my right eye that I had crystals (talk about really sparkly eyes haha) and a portion of my retina had detached. I was rushed in surgery for the retina by a colleague of Dr. Wade's (Dr. Ma). I had back to back surgery, one for each eye. That was two months of sporting what looking like a really bad sucker punch to the face! I went back to see Dr. Wade today for another follow up (two years since the operations). Again, he was professional and informative. There is something about his personality that will put you at ease. Be ready to wait a LONG time to get an appointment with Dr. Wade though. Yes he is THAT good!! his wait list can be a year long!!!

From the owner: Cataract surgeonread more

First saw Dr. MacIntosh because I thought I had something in my eye. Her examination revealed a…read moreforming cataract which had to "ripen". After two years she operated and installed a new lens. A couple of years later cataract in the other eye...she diagnosed my condition with no fuss...the operation was a success again. 100% confidence in Dr. MacIntosh and her staff. Very professional and competent. There might be a bit of a wait time - bring a book. Thank you Dr. MacIntosh I see fine due to your professionalism

I have been twice and has been the same each time. Unbelievably long wait time, no regard for your…read moreappointment time, and a crowded wait room that is really concerning during COVID. No attention is paid to COVID protocols. I recommend that this place is actively avoided.

I realize that the retinal physicians are generally the ones who receive Yelp reviews, but in this…read morecase I would like to talk about the staff. I received exceptional care from 2 employees today. Because my morning had been stressful, I arrived at the office having forgotten to remove my contact lenses. The receptionist kindly helped me resolve this problem and also provided me with a face mask. But what happened following my consultation with the doctor was truly amazing. Because my eyes were dilated and my vision seriously impaired, I could not use my phone to call an Uber and I really needed a ride because it was snowing. An assistant named Alberto leapt to my assistance, offering to book a pick-up on my behalf. When he accessed the app on my phone, we discovered my credit card information needed updating. He helped me through this process in private and then input my request for a ride. When the driver was on the way, which took only a couple of minutes, he offered to accompany me down on the elevator and out onto the street so that he could ensure the car arrived and I actually got into it. We stood on the street corner in the snow (him shivering without a jacket), his fingers flying on the screen to indicate to the driver our exact location. Bingo, the car arrived within seconds and he helped me into the rear seat. I couldn't escape the feeling that I must have come across as a seriously foolish and inept old woman. But I don't believe Alberto thought that at all. He is simply a very kind man, dedicated to doing his best for all the patients, and happy to go out of his way to help a senior overcome some obstacles. This experience restored my faith in the milk of human kindness.

This is a very busy office. Arrive early and plan to stay a while. The assistants that work here…read moreare very efficient in booking appointments, putting drops to prep you, and using the machine. You will feel like a cog in the wheel and you only get minimal time to see the doctor so get your questions ready. Ask to have copies of all labs sent back to your GP and Eye Specialist to further discuss your course of treatment. They only deal with Retinas here.

I saw Dr. Sexton a few years ago. Unknown to Dr. Sexton, I was currently under the care of another…read moreopthamologist. The office was like an assembly line. Patients crowded on chairs in the hallway, too! They did very quick testing. Dr. Sexton comes into the room and deadpans, " You have glaucoma." I knew that I did not. So, I played along. She gave me some drops for the condition. When I returned, she said your pressure is down because you are taking the drops. I couldn't withhold it anymore. I said, "I didn't take the drops because I do not have glaucoma." She just was absolutely so deadpan, I wondered if she was a robot. No reaction. I went to my usual opthamologist. He laughed and said, " Just keep coming to see me and we will just scare it away!" lol. Would I recommend this doctor? Do I have to ask.....? This doctor and another doctor who was double billing.........! And they get away with it! Must be careful. They give the profession a bad name. I don't think they care. Nor about your reviews........... It's called arrogance.

I arrived at my scheduled appointment time only to be told by the receptionist that the office was…read moreclosed today . When I told the receptionist that I was booked for an appointment on this date he briskly replied that my appointment had been cancelled. I did not receive any contact from this office to advise that my appointment had been cancelled. The attitude of the receptionist was extremely unprofessional . I left the office and only when walking away did I think of checking to ask how they attempted contact so I returned to make an enquiry. Upon returning the receptionist seemed irritated that I was back and when I asked how contact was attempted they responded " I closed your file , now I'm going to have to open it again." It was clear this was a bit more effort than this person wanted to make. In essence the email they used was incorrect,and even though they had my phone number no attempt was made to ensure contact. There were some other pieces of the conversation that I won't take up space with, however it was the condescending tone of voice and attitude that prompted me to write this review. This person was rude, condescending and disrespectful towards myself. They indicated that they would be the person performing some of the procedure I was booked for. In that light and with a strong sense that the front desk staff is an indicator of the tone of the office I made the decision to decline any appointment at this office, I returned to my optometrist who referred me to ask for a referral to another ophthalmologist outlining my reasons for the request. I have never written a review before but then again I've never felt the need to .

The problem with some of the clinics associated with the Eye Care Center is its way too busy for…read morethe clinics to handle and there seems to be a disconnect between the staff and its patients. Essentially good doctors in a terrible system. I've been to a couple of the clinics here, the doctors seem competent and friendly but trying to book appointments or surgery becomes a nightmare because the staff is overwhelmed with the volume of patients. There is something wrong with the medical system in BC/Canada, I think the patient to doctor ratio must be too high, either theres not enough doctors or the doctors want to see as many patients as possible to make more money. I give this place 4 stars because without this clinic we would be in trouble. I understand the benefits of universal health care but this clinic is an example of the problems with such a system also. My suggestion, perhaps hire someone or some company that can go in an offer solutions or ideas to improve efficiency within the clinic. Improve scheduling, patient flow, etc...

The receptionist Wendy should be fired!!!…read more On Nov. 27, 2023, I received a phone call, and a lady informed me that my appointment scheduled for tomorrow was canceled at the last minute, and a new appointment could be scheduled for Dec. 13th. However, upon receiving the email confirmation, I noticed that the date is Dec. 20th, which is very confusing for me. So, I made a phone call to Dr. Alfonso Iovieno's office immediately to confirm. The receptionist Wendy was very rude to me over the phone. She was uncertain about which staff member I spoke with to schedule me on Dec. 13th. I tried to describe that lady to her to jog her memory, so she could double-check for me. However, her response was very rude. She stated that it's not proper for me to describe the lady to her. She rudely stopped me to check why my new appointment was scheduled two different dates. Does she fully understand the code of conduct working in the healthcare industry? Has she received proper training for this position? Her behavior is absolutely not professional and is not suitable for working in healthcare settings, especially with patients who are already experiencing physical and emotional pressure. To the owner/management team of this clinic: You can either train your receptionist more effectively or consider hiring a new staff member instead of Wendy. A bad attitude can severely damage your clinic's reputation.

My appointment was for 10 am. I waited till 10.25 with no apology or explanation. I won't be going…read moreback. How can Drs charge $100 for missed appointments but not when they are the ones who are not there? This missed appointment cost me over $500 in lost work.

2 years I have been here and still happy with this Dr. The staff are really nice and efficient. The…read moreonly wait time is when they have to dilate my eyes.

My right eye has been absolutely destroyed by this surgeon. I do not recommend having this…read more"surgeon" touch your eyes.

I am writing this review on behalf of my sister, because Dr. Sanmugasunderam's horrific mistake has…read moreleft her without enough vision to do so herself. Wouldn't recommend this doctor to anyone who values their vision.

I went in for an eye exam, and this was by far the most advanced and professional optometry…read moreexperience I've ever had. The doctors are incredibly knowledgeable, they use high‑tech equipment, and their customer service is excellent. Highly recommended.

Dr. Petar Prpic is an excellent optometrist, and I highly recommend him. When my husband and I…read morevisited Prpic Eyecare Centre, the clinic Dr. Petar runs with his brother Ivan, we were impressed with all aspects of the service. The office and exam rooms are sparkling clean, modern and equipped with state-of-the-art testing equipment. The team at Prpic are friendly, knowledgeable and respectful. They greeted us with lovely smiles, provided all the information we needed and invited us to ask questions throughout our appointments. The staff member who conducted my pre-testing explained all the procedures and made me feel comfortable with her warm, friendly and professional manner. After my eye test, Dr. Petar arranged for me to have an additional test to investigate possible signs of glaucoma. He said the change in my prescription was so slight I didn't need to order new office or reading glasses at this time. However, as I have some eye damage from UV exposure, he recommended prescription sunglasses to help prevent further damage to my eyes. Overall, my experience at Prpic was excellent, and I commend Dr. Petar and his lovely team for providing outstanding service to the community.

My 5 year old son had a persistent cough for 3 weeks from a cold and flu. I called the clinic at…read more7:30 AM on a Saturday and was told that there was currently no wait time for walk-in. The receptionist was very kind and helpful. We got there around 8:30 AM and was seen by a caring doctor within 10 minutes. This was super helpful because most clinics don't open until later on a weekend and our GP was away until Wednesday. Thank you to the awesome doctors and receptionist at this clinic!

Get em in/get em out, bare-bones clinic where you can always get an appt but doctors are far too…read morerushed & small waiting area is always jammed beyond capacity. I won't return due to 2 issues: sent me to a terrible specialist so i have to restart the whole 6 month process & the awning outside the clinic is home to a hundred pooping pigeons & never cleaned. Feels like a 3rd world clinic!