I scheduled an appointment three weeks in advance, only to receive a call after 5 p.m. the night…read morebefore informing me that the appointment had been incorrectly entered by the call center and would need to be rescheduled. That alone was frustrating and unprofessional. What made it worse was the call itself. Heidi, the representative who contacted me, was rude, dismissive, and clearly not suited for customer-facing work--especially not at the end of the day when she seems unable to manage her attitude. Her tone made it clear she had no interest in helping resolve the issue she was calling about. This experience was enough to convince me to take my business elsewhere. If this is the level of service you consider acceptable, I won't be the only one.

The office is small but they make it work. Front desk was knowledgeable. When I made the…read moreappointment they were unsure whether they accepted my insurance or not The followed up before my indicating that they did not accept my insurance, gave me an accurate price quote and indicated that I could cancel if I wanted to pursue another provider. Because of the location and ease of appointment, I decided to keep my appointment. The Dr. was FANTASTIC. Very thorough, patient and explained everything completely. Thank you!

There are people out there that have to go to work and then there are people that want to go to…read morework. When I showed up today, I was greeted with a smile from every employee, and these people wanted to go to work. There was no fake smile, there was no this isn't my job. They were working together in a very positive way.

This new team did a lovely job with my elderly in-laws who are pretty frail. Everyone was very very…read morekind and patient with them. The in-laws were a tad nervous as they had been patients of beloved Dr. Reis (who has since moved to Lincoln Street Eye Care in PA). But rather than drag them to PA we stayed with North Coast and all was well!

While their surgical work was excellent, they have tried to bill me twice now for tele-health…read moresessions THAT I NEVER HAD, and have ignored my requests to disenroll me from that aftercare program. Do I have to take this to state regulators just to get a response???

Qualified professionals that take care of their patients and achieve the best results! My…read moretroublesome eyes have required two different surgeries and both time I was very grateful for good results!

I have been seeing Dr. Cynthia Bidgari for over 7 years, and she has always been brilliant, as well…read moreas the men personnel that work there. But there is an individual woman who has time and time been downright rude. Dr. Bidgari has since taken a job elsewhere and I have had just about enough of this rude individual. I have now been told I have to pay per page to get my medical records.

I found Dr. Bidegary-Tok to be efficient, highly skilled and enjoyable as a person. Due to some…read moremedication, I am taking, I have some special needs and required a couple of appointments. Doctor Tok was absolutely terrific. How she made an eye exam fun is hard to explain, but she did. I also found her staff very nice.

What a well ran, finely tuned experience. It was my introductory visit. i did not have a doctors…read morereferral, but with family history, i was able to get in. Meaning, when i called to make the appointment: i was "screened" to make sure i wasn't wasting my money. Day of appointment, empty waiting room, minimal wait time. I traversed through a 3 rooms (stations), 2 for assessments. First room : medical history, glaucoma test, eye dial action, and eye chart reading. Second room: my retina was images on 2 different machines. Third room - Dr O'Malley provided assessment. He has a thorough and sequential (apparent) first visit routine. Stepping through some basic eye physiology as a basis for explains the images and results. i'm normally a guy who likes to skip through the introduction and jump right to the end, but this tune i but my tongue and listened and went along for the ride. I'm glad i did. It's obvious Dr O'Malley read my induct form, and in a honest, direct and plain spoken manner, addressed things he saw - effects of genetics and efficacy of vitamins. In parting, he said i didn't need to see a specialist (like him) for a follow up in a couple of years. Meaning. he focused on the level of care i needed, not generating more patients (and money) for his practice. I went to a gucci (say Ferrari for car buffs like me) Doctor, so i could create a baseline to track any changes, so my next appointment is in 2 years.

I am so grateful for Dr Spinak and everyone at Retina Center. Sequim is lucky to have you. Thank…read moreyou