My dad brought his phone here to have the back glass repaired after it cracked. The repair was done, but the very next day he noticed a new crack at the bottom of the phone that wasn't there before--likely from a poor installation. We immediately contacted the employee who did the repair, and he acknowledged the issue and said he would take care of it. However, when we returned to the shop, he suddenly changed his tone and said he would need to charge additional money to fix what appeared to be damage caused during the original repair. When I asked for a business card, he became rude and refused to give me one. I saw business cards on the counter and reached toward them, at which point he threatened to call the police and physically grabbed the stack of cards away. The interaction became uncomfortable and unprofessional, so we decided to leave rather than escalate the situation. In the end, my dad was out $160 with a damaged phone and no resolution. Based on the quality of the repair and the way this situation was handled, I would not recommend this business. I wish we had checked the reviews beforehand. read more

I went yesterday for a screen replacement for my IPhone 17 pro max. He did a great job and was helpful. I only had to wait about 30 minutes.

Don't come here! DOES NOT USE GENUINE APPLE PARTS! And will lie to you and tell you other things are broken to get an extra buck!

Took my father in law to fix his phone. It cracked in two days! He didn't even dropped it!! We tried talking to them but they wouldn't listen to us. Worst customer service ever!! Don't ever go there! They use cheap materials! read more

I paid $75 for repairing a iPhone 6's swollen battery. The different repair place upstairs said they could do it for just $50. When I confronted the guy, he just said "different companies have different prices, mine is higher because I do better repairs." I'm pretty sure he used a cheap battery for the replacement. Overall wouldn't recommend this, just go to the repair station upstairs. read more

If this review saves even one person from getting ripped off, it's worth it. IRepair expert's shady business practices are a major red flag. Prices are not posted anywhere, and they pressure you with bizarre sales tactics and on-the-spot haggling. They push more expensive screens, claiming they're "OEM." They are not. Worst of all, they will refuse to return your iPhone unless you sign a release form you were never told about upfront. You are literally forced to sign before getting your own property back. I wish I would have taken video of this. I paid for the more expensive screen replacement for my iPhone, which was glitchy from the day they put it on. After just 9 days, it completely blacked out and never turned back on. Biggest warning incase you are unfortunate enough to use them for a repair. Do not sign anything. You won't be able to dispute the charges later, as they'll use that release form against you, even though you were never informed about it beforehand. These scammers should not be in business. If you've had a similar experience, leave a review and file a complaint with the Better Business Bureau. Stay far away. If this saves even one person from getting ripped off, it's worth it. read more

Horrible like a kid he took it apart and then couldn't fix....stay clear if you choose to still go there you were warned

Terrible customer service. IPhone repair did not last a day as faulty rear glass was installed. I wish I would of read the reviews before going to this shop. Do not use save youre money and find a real phone repair center. Called shop and said they would fix it and when we arrived to fix faulty repair he wanted to charge us again. I see why this place only has 2 stars. I would give it 0 if I could. read more

This place is an absolute disgrace. I wish I had never stopped here. If only I would have seen the reviews first! I came in to get my granddaughters iPad charging port replaced as it was very lose and no longer charging. After a few hours I was told it was ready, my mistake I never checked it before paying and leaving the area but once in the car my teenage granddaughters proceeded to charge it and it was exactly as I brought it in, it would not hold a charger. I couldn't turn around as I had to be at work but did immediately call only to find out they haven't changed the number in three years. The person that answered said they are no longer in the brea business and the new business has not changed the number for three years!! I paid them for nothing!! so frustrating and disappointing! Shame shame!! Why charge me!? Why not tell me they couldn't fix it!? Terrible! Never again! Lesson learned! read more

I had a small crack on my iPhone 15 and dropped it off to be repaired. When my daughter picked it up, he tried to charge over 220 dollars. He eventually went down to 140 but we will never do business here again. read more

Very unprofessional, took a phone about two weeks ago. He told us if he couldn't fix it we didn't have to pay, when we came back to pick up the phone he didn't mention anything. The phone still didn't work, he wanted to charge us $200 to fix the phone. We said no thank you, we waited another hour for him to put it together. The phone wasn't even put together all the way, as I couldn't even push the power button. He was upset and said this phone took him all day. We looked elsewhere to find out parts were missing. He was upset when I asked him about the phone, he said I was accusing him of stealing. I wanted to know about the steps he did to look at the phone not accusing him Of anything at all. I went in person as he didn't want to talk to me and he went on showing us prices on parts. I reiterated that I wasn't accusing him and all he did was raise his voice and tell me I was blaming him of the missing parts. read more

The person helping today was very RUDE!!! I wanted him to show me a case for my phone and because I did not buy it he started yelling at me not to come back to his store. read more

iRepair Expert - That man is the RUDE person I'm talking about. - Mobile Phone Repair Near Me - Brea, California

If I can give this place ZERO stars I def would. He rudely ignored my question and seemed like he didn't even want to help me.

Came in for a broken phone that was not turning on. Great service and great prices. Everyone was very kind and helped out with all my concerns, my phone is running better than ever!! read more

Absolutely ridiculously over priced. Asked for screen protector - didn't provide price - took my phone - applied screen protector & were charging a rate of $40. Which is absolutely insane. For screen protectors that are available 3 for $10 on Amazon. These guys are crooks - I understand running a business but this well beyond - they are here to take advantage of people. Force you to give you their device - price & charge you after. Will never return. Spare yourselves - plenty of other honest phone accessories stands in the mall - stay away from this one! read more

iRepair Expert - Mobile Phone Repair Near Me - Brea, California

Came here a few months ago and a seemingly nice 20 something Indian lady sold me a plastic screen protector for 23 something, mind you I felt sorry for her, because people just walk by and never by anything. It's the one that's right, kitty comer by Sephora. Now I know why , they Rip You Off!. I Evan ask her, I said Do you guys get in trouble for selling something cheaper than the original price and She said yes and I got scammed anyway I told her that I had to save money, cause she tried to sell a case but do you have a screen protector? Yes a plastic one, which she said was 20 dollars You don't want the case it's very protective, I said no, only screen protector she then proceeded to give me a dirty look that lasted for a little while, but you know what they say, kill them with kindness I knew that it was plastic it had started bubbling, to watch was very minimal but still, it was cheap the one upstairs doesn't do shady things like that. Anyway I got a new one, at Mission Vejp really nice and extremely fair guy located upstairs who informed me that the previous one was actually indeed PLASTIC! In this instance with the plastic one, it doesn't pay to be Nice, Does it? read more

I really do not understand why people give this store a bad review. I have been there 3 times and had customers serve you don't find anywhere in Florida. The back of my iPhone 16 was broken and has been in 6 repair stores in Jacksonville. Prices between 300 and 360 $ and one tried even to sell me a phone insurance. In this store I paid$180 and the job was done. Less than an hour in perfect craftsmanship. For me not only a 5 state for the craftsmanship but also for the price AND for an absolutely friendly customer service. read more

Don't ever come to this place for a phone case or screen protector this man is a mean man he put a screen protector on my iPhone 14 with scratches on the inside of the protector and when I went the very next day to ask him to fix it he said no he was gonna charge me 10$ and then I started recording because he was yelling at me I asked for his yelp to leave a review then he tried saying I was threatening him so I left because he was very unprofessional read more

Rip off alert. Guy sold me on what he said was "best quality" phone case and it started falling apart after a few weeks. Back finger ring completely broke off after normal use. Went back and explained what happened and guy immediately said, there's not a life time warranty, in which I said, life time, it's been less than a month. Long story short, they don't back their products, and only offered to sell me a new one and turned his back on me as a "take it or leave it" type of offer. Very poor quality product, overpriced and bad customer service. read more

iRepair Expert - 1st floor - Mobile Phone Repair Near Me - Brea, California

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bro grabbed my friend's phone out of her hand and got to work before I could even ask how much the cost of the screen protector would be and only told us after the fact. It hasn't even been more than a day and the protector is already falling off. Not to mention, his prices are EXTREMELY unreasonable for the quality. Avoid this kiosk at all costs!!! read more

This place is a scam. I took my phone in about a year ago to get the back glass fixed, and the worker said that it would cost $120. When I came to pick up my phone 2 hours later, the worker raised the price to $250 (I confirmed that there were no additional services performed). They refused to give me my phone back until I threatened to call the police and tell them I was being scammed. The quality of the screen was not worth it, even for $120. There was glue residue everywhere and the back glass had stains that I could not remove. read more

I visited Irepair expert at the Brea Mall 10/4 and had a concerning encounter with the vendor. Despite my interest in purchasing, the seller became aggressive and swung the glass door when I declined an overly expensive item. I was still Interested in an item, still he was so upset that I didn't want to see other items that were priced too high. The more disappointing part was that I've been a prior customer and wanted to go and purchase with him again but never again will I return because of the lack of customer service. read more

0/10 Don't go to this place. Took my iPad to get the screen fixed and brought it home to realize the charger port was not working anymore and the home button didn't work. Took it the next day to the place and guys started to say it was my fault home button wasn't working and that he had nothing to do with the charger port. He was rude and pulled the raise card on me saying I was trying to take advantage cuz of his color. I just wanted my iPad to work! Guy is Gerry rude and unprofessional. For now on gonna start looking at reviews all of them sound like my problem with this guy. read more

This place is really over priced. Charged me $120 for a new screen. After he fixed my screen my phone started to glitch due to the poor quality screen. I wouldn't recommend going here. I had to pay another $100 to replace the screen they replaced. The screen they replaced made the phone really dark and gloomy. I would recommend going to the guy upstairs he's charged a lot less and the quality of his screens are better quality. read more

Great service...price is a bit high, or it'd be. 5-star review. The guy said he wouldn't charge me unless his repair fixed it. It did. I'm coming back so they can fix my other phone. read more

***DON'T GO HERE*** I would recommend someone take their business elsewhere. The older gentleman that works there is racist and had the worst customer service I have ever experienced. We were getting pics taken with Santa Claus and this booth is right next to it. My daughter cracked the screen on our iPad so my boyfriend walked over and gave them the iPad. We came to pick up the iPad and he tried to sell us an over priced case and screen protector. When I told him we were not interested because Amazon had the same one for half the price he became a little hostile. I was not aware if my boyfriend had paid or not so I asked him if we still needed to pay and his exact words were, "You are good" and I thought that was odd and asked him a second time if we needed to pay and he replied, "You are good". I said ok and started walking away and while walking he walked over to us and started yelling saying we didn't pay. I asked him why he said we were good and he said "Yay you're good to pay." I assumed it was a language barrier thing so I walked back over with him with my children in tow and he starts yelling that "You people are always trying to steal". Mind you I asked him twice about paying and didn't grab the iPad and run we were walking with two kids in two as well as all the bags from this we had already bought. I never raised my voice at him but he kept yelling in from of my kids about "You people". My boyfriend then asked him to bring his tone down especially because we were there with kids and no-one was trying to steal from him and refused and continued to cause a scene. He took forever to ring us up all while making a scene still continuing to yell about, "You People". He could not even blame the misunderstanding on being busy because there was only one other person wanted to buy an iPhone case. I wish I had a body cam or the mall footage to show just how bad this was because even this review does the description of this terrible ordeal no justice. I even checked and they are not accredited by the Better Business Bureau and it shows!!! read more

went in for a new battery and ended up having to buy a new phone. he relaxed my battery, phone started restarted every 1-3 minute. took it back, then he broke my screen and claimed it had water damage. he yelled at me for 30 minuets claiming I was trying to scam him. this man has no integrity and clearly does not know what he is doing. read more

I wish I would of read the reviews before I went here. I just got ripped off big time!! The make it clear, it's the cell phone counter repair/case place in the middle of the LOWER level at brea mall. I bought a case, $30, seemed reasonable. Then he talked me into a cover for my phone camera lens. I didn't ask the price as I assumed it would be well under the $30 phone case since it's a fraction of the size, small piece of plastic. After he installed and charged me, it was about $35. He told me there was a life time warranty but failed to tell me that was an extra $8. Fine.... My fault for not getting pricing up front. THEN I went to the upstairs phone guy and asked how much he charges for the same thing.....$15!!!!!!! Plus the guy upstairs told me there was an air bubble in what the other guy just installed. I went back down, expressed by major disappointment.... He said it's not returnable I told him to fix the air bubble and he replaced it with a different cover. Which I don't understand why he would give me a different cover unless he know the first one was sh$t quality. The all happened within a 10-15 minute period. I usually go to the phone guy upstairs by the food court and have always had amazing customer service. My fault for not going back to him read more