This place protects itself from your complaints! - here's how....
[*** The best thing about this review is that Alex can't dispute it without putting himself in a bad spot! He can't say that he provided me detailed documentation, because when you go there and drop off your phone and ask him for a detailed claim check/receipt, you will find he will not want to provide that because he doesn't want to give you any info that can be later used against him! But, if by chance he does change his ways and starts to provide detailed claim checks and receipts, well then that will just benefit you the customer :) ]
IMPORTANT: Most people don't know that you can dispute a charge for a bad repair up to SIX months from the charge date (check with your credit card company). But in order to win a dispute, you need good documentation, which I will explain below.
When I walked into the store, an unsupervised teen was repairing a customer's phone while watching a youtube video on how to do it - very professional!!!
While I was there, I heard him asking a customer if they wanted a regular replacement screen, or the better Apple screen. But I don't think this place is even an authorized apple repair center, so if he says he will use genuine apple parts, I would be hard pressed to believe it, especially since a lot of other reviews here complain that their screen broke again very easily, and also the fact that he said he was going to use a genuine OEM screen on my phone, but he didn't (see below).
I brought a phone in to have a broken screen replaced. He takes the phone from me and asks for my name and phone number, then and hands me his store's business card - No claim check with the make and model of my phone, description of the work I wanted done - nothing! That was a red flag and should have taken my phone back and walked out. It was only after I asked for formal documentation did he provide it.
Second, I wanted the screen to be replaced with OEM parts - meaning parts directly from the maker of the phone, not after market or third-party parts, so he charged me more for that.
When I pick up the phone, he handed me a receipt and all it said was "Replaced screen on phone". It did not state that the replacement was an OEM part, and it didn't even state the make and model of my phone (red flag #2)
A few months later, I started to notice scratches on the screen, indicating that this was not an OEM part from the phone maker - it was an after market screen that didn't have the gorilla glass protection on it!
It was then I realized why this guy doesn't put much in writing - so you can't DISPUTE the credit card charge or sue him in small claims court! Because now I'm screwed - The little documentation he did provide doesn't even describe my phone's make or model or that he was suppose to use genuine OEM parts, so I wouldn't be able to prove anything to my credit card company or a small claims judge/mediator!
So, my only advice is if you are still desperate to use this guy to repair your phone, then make sure your claim check has this info on it:
- The make and model of your phone
- The current condition of the phone (ie "everything works great (including camera, etc) - ONLY problem is that the screen is broken") This way if you get the phone back in worse shape you have documentation that it wasn't like that when you gave it to him.
- The repair cost (so he can't say it is a different price when you pick up the phone)
- A statement that he "Will use genuine Apple parts" - I bet you he will not want to put this on the claim check!
- When will the repair be completed. This way if he doesnt fix the phone in the agreed time, you can get back your phone without any charge. And in the unlikely event he looses your phone, you can start a small claims suit against him after this date.
- States the warranty details for the work he is doing
*** IMPORTANT - Make a copy of the claim check because he will probably ask you for it back when you pick up your phone, and the new receipt will not have all the info on it that the claim check had on it (for example, the receipt won't have the phone's original condition before you had it repaired, so if you don't save a copy of the claim check, you won't be able to prove any new problems)
Then when you pick up the phone, make sure the receipt says:
- Make and model of the phone
- What repairs were done - make sure this is detailed otherwise if his repair fails, you have no proof that his work failed.
- That he used "genuine apple (or samsung, etc) parts". This way if you ever find out he didn't use genuine parts (because you had to bring your phone to someone else because this guy did such a bad job), then you can sue to get your money back for his repair.
- States the SAME warranty details and term for the repair just as was stated on the claim check
The above info is what ANY reputable repair shop should be happy to provide. So if he resists for any of it, I would walk out.
Good luck! read more
