Accidentally discovered this place when my car wouldn't start a few years ago. Been servicing my…read morecar here ever since. My dad also brings his car here when he comes to visit from Michigan. Always a pleasant experience. Good quality of work and everything is clear and trustworthy.

I brought my 2015 Mercedes-Benz C300 4MATIC to Chris's Auto Repair on Jan 17 2025 for an oil change…read moreand diagnostic for a suspected defunct front axle and oil leak. Two weeks later I was told the timing-chain kit, oil-pump, upper & lower oil-pan gaskets, crank seal, water pump, right motor mount, both front axles, plugs, and "misc. seals." needed to be repaired. The cost estimate was $4,964 . I emphasized that my car was worth less than that at 107K miles and I wanted absolute certainty the repairs would address all the current issues the car was having. I was assured by Alex that the car would be fully repaired and functional without any issues. Immediately after pickup the car began constant misfires and hesitation between 5-25 mph. I gave him the benefit of the doubt (a mistake) and continued to allow their shop to work on rectifying their "repair". I returned it four times over the next month, each time reporting the same stumble. The shop dismissed it, saying their techs "didn't feel it as often." They never road-tested long enough to reproduce the problem. On the fourth return they assured me the transmission was fine after "cleaning corrosion on the harness." 24 hours later, while my pregnant wife was driving to pick up our toddler's birthday cake, the transmission cooler hose blew off, dumping every drop of ATF and stalling the car in traffic. The tow truck driver and two independent mechanics later confirmed that clip failures like this point to careless reassembly, not random bad luck. Back at the shop the story changed: the owner now said the transmission was "no good" and had to be replaced--directly contradicting what he told me the day before the leak. I had to pay out of pocket for a used 2016 4MATIC transmission, six quarts of genuine MB fluid, a filter, and another week without a car. Another $1000 to repair something the shop broke. Funny how that works. After installation the original misfire never changed--300-plus miles later it's exactly the same. Alex's explanation? "The transmission needs to learn; just keep driving." In other words, drive a malfunctioning car so the shop doesn't have to diagnose it. Now I have new problems: loud clanks while braking and turning, a bang when backing out of the driveway, and the car pulling right when braking in a straight line. Alex says "it needs right and left lower control arms ". The same control arms he looked at upon the initial assessment prior to first repair, stating they were worn but still "good". Now they've suddenly failed (another $2K) and insists that has nothing to do with the previous work or the transmission incident. The 6 times it's been back in that shop. Quite the concidence. After five visits, 4 tows (the ANNUAL limit for AAA. Thanks Alex) , two rental cars, and more than $7,000 spent, the vehicle is less safe than when it arrived. When discussing with Alex, he continues to deny accountability. Negligence, shifting stories, and zero accountability--this has been a financial and safety nightmare. If you value your car, your time, or your peace of mind, avoid Chris's Auto Repair. Reference to Reddit thread I created explaining issues. https://www.reddit.com/r/MechanicAdvice/comments/1jm394b/had_5k_worth_of_work_done_on_my_2015_c300_cars/ Overwhelming opinion : Transmission hose incident = proof of improper reassembly. It doesn't just happen 1-2 days later after being "assessed". See you in court

These guys were extremely professional and quick. I brought in my car due to what I thought was an…read morealignment issue. Turns out, that I just needed 4 new tires. Service was excellent. They quickly diagnosed the issue and called me. They didn't not charge me anything as they didn't need fix anything. I will be returning to see them in the future. Great experience.

Honest communication, competitive pricing and excellent work -- European Auto is a car trifecta! My…read moreonly complaint is that it took me 25+ years to finally switch my cars over to them. Keel, don't retire now!!

Honest reasonable and reliable I've used other shops in town but to be honest never been happy…read morewith the other shops. It's worth waiting. They are busy because they're great

I don't trust this garage to give an honest price. They wanted almost $3000 to fix my car and would…read moreneed at least 4 days. It cost almost $200 just to get that quote (which would be credited to the job if I fixed it with them). I got it fixed for $1600 the same day I brought it in elsewhere and my car is perfect.

I was desperately hoping that they would be able to repair my 2005 Subaru Manual Forester which had…read morebeen experiencing alarming episodes of brakes locking up. Not only were they able to repair the car, but Vinnie actually fabricated the spring for the hill start valve that had failed instead of getting all new replacement parts, saving me over $450!! No wonder they are booked solid! Above and beyond!

Refusal of Appointment: I had a confirmed 7:30 AM appointment, yet the advisor instantly blocked…read moreservice by fabricating an unrealistic, full-day timeline. Withholding Documentation: They scanned my vehicle's data and checked my mileage but refused to provide me with the standard intake ticket given to all other arriving drivers. 50K MAINTENANCE for my perfectly running Toyota is 1.5 hours per the dealership. NOT 'HALF TO A FULL DAY'. That's an ER visit for a human. In Connecticut, automotive businesses must legally provide a written repair or estimate before performing work, and treating a senior consumer unfairly regarding waiting accommodations can be reported directly as an official dealership business violation I asked the shop if I could wait when I made my appointment the week before and was told yes. What a miserable waste of time traveling to and from for ridiculous gaslighting and mistreatment. Two seats almost connected in front of an intake station and there was a loudly talkative man seated in one - guess he wasn't told minor routine maintenance would take all day.

100% recommend and now my go-to place for any repairs or maintenance. Let me just start off by…read moresaying that this shop takes pride in good customer service, they even drove me to my job when I dropped my car off. I thought that was pretty awesome and it took me by surprise since I've never been offered that anywhere else. Friendly, honest and patient staff is always worth noticing. They took the time to go over everything and explaining the diagnosis. I went and got other quotes but felt like this was the place I could trust with my car. The pricing was more than reasonable, and compared to the other quotes I received, I'm confident I made the right choice.

I requested a full review of a recently acquired used Mercedes…read more They charged me $1200 for an oil change and the thermostat. Problem is they missed tons of issues, including worn brakes, bad struts, and all kinds of hose issues. Many of them, safety issues. I don't think they know what they're doing nor do I think they care. Absolutely terrible

I highly recommend Stamford Auto Body. Jose is a jewel. Honest, knowledgeable, friendly and…read moreefficient. Their craftsmen are artists and truly take pride in their work. My car was ready on schedule and the workmanship was excellent. They even cleaned my car inside and out.

First time using this body shop and what a great experience from start to finish! My vehicle had…read moreissues with rust and Jose and the team at Stamford Auto Body who worked on my vehicle did an amazing job and did top quality work. Very impressed overall! The communication was great as well and Jose listened to everything I had to say and took in to account my requests and made sure to keep me updated on the process. I was also appreciative of all the photos taken of the process and the price quoted for the work that needed to be done was honest and extremely reasonable. I would highly recommend and definitely will use again in the future! Thanks guys!

They have lost their way. Been a customer over a decade and though they are expensive they gave…read moredone good work. Easily spent over 10k with this business. Have an older Audi A8L and Cayenne. Brought the Audi in for an oil change and another piece of work that that I was quoted between $600 and $700. I mentioned a faint smell of antifreeze and I told them which they should already kjnow this car has a close looped Antifreeze system. They said they would put a $25 liquid in to look for an plus leaks which I was fine with. I go to pick up my car and Derek presents me a bill for $992.97. I tell him thats not what I was quoted. He says he doesn't know , mumbles something about mechanic time and the guy I spoke to is at lunch. You want me to wait? My wife has dropped me off and Im stuck so I pay the bill. Multiple times since that they have texted me to see how the car is running and Ive asked them to address this issue. RADIO SILENCE. Its a shame that you would burn a 10 year relationship over $300. Reading the other negative reviews it seems this is the way they run their business. Obviously I will no longer be a customer. I found them through a friends referral and that's how businesses like this grow. They've forgotten this and now Ive gone back to my network and have two more referrals. Really really dumb ownership at this place . Two new foreign car repair shops Ive been referred to but havent used yet . https://helmutsfcs.com/ and A&F Mohegan in Shelton

Highly recommend W. Jennings based on visits recently on behalf of my older Volvo. Communications…read morev. good from beginning to end. I appreciated being given a fixed appt time; with the shop ready to work on my car on schedule. Work performed was necessary, well done and priced fairly. My questions about process, parts-quality, etc. were answered respectfully and fully. Of special significance, Darek steered me away from doing work on a problem I thought I had, having quickly diagnosed the actual, much simpler problem. And of course he promptly repaired it; problem solved.

They are so friendly and smiley, while the final bill comes out twice what they first told you!!…read moreThere were no surprises for any extra work done. They just padded the bill. The real surprise was they damaged the hood which they fixed after I pointed it out, and they improperly tested the charging system in an obvious attempt to churn more work! Charging system was fine before and after their service.

I took my car to NCFC for an inspection of the power steering and side mirror. Upon receiving a…read morequote that didn't align with my expectations, I chose not to proceed with the service. However, during the initial phone conversation, I was not informed that there would be a labor charge regardless. This was only disclosed to me upon picking up my car, assuming the diagnostic service would be complimentary. The lack of transparency and professionalism in handling this situation was disappointing. I was charged for two hours of labor....