Rubén was excellent at making getting new phones easy. Process still consumed some time but he…read moreworked with us every step of the way. Highly recommend

Sanford store is horrible, Guy screwed all my settings up on new phone, arrogant and condescending,…read more I used to love t mobile, these guy's will make you hate it. Will never set foot in that store again.

Tyrece was a great great GREAT help. I went to the new AT&T store in winter park, and they sucked…read moreso I had to come to another store to get clarification on a lot of things. Tyrece was able to help me understand my new phone monthly installments and credit my old phone as a trade-in towards my next phone bill in a matter of minutes.

Looking for great customer service and assistance when you need it? Well keep looking because you…read morewon't receive it at this location! There are approximately two competent workers on staff willing to help anyone, those individuals are named Tye and Vance everyone else including management are incompetent and inconsiderate. This is the most poorly managed corporate facility that I have ever had the displeasure of being at. At this point I am considering departing the AT&T pattern and entering elsewhere if this is what customer service is going to look like all of the time! AT&T if you care to reach out to find out the totality of my recent experience and concerns you are more than welcome.

Very convenient. Gave an honest estimate online based on inputted information and payout was 95% of…read moreestimate. Was paid within 1 business day. Would recommend.

Terrible service they try to play you and they try to take your merchandise then say it's damaged…read moreeven when it's in perfect condition and shape and drop your price little to nothing don't trust them with your stuff your better off going to a pawnshop near you!!!!!!

This is truly a joke of a store. I've been here for probably 2 hours, I'm still waiting as i'm…read morewriting this so i'll be here for over 2 hours by the time i'm helped. I get it, it gets busy things happen. but the manager needs to get up and get on the floor and help. i sat here for an hour before he finally came out after a customer complaint, talked to them for like a minute then went back. like hello?? maybe stop scrolling on instagram reels and do something about the 20+ people waiting in line to be helped. also someone went on break in the middle of the rush. i don't understand why he thought that was a good idea or who approved that. 0 customer care. I genuinely don't know how their hiring process works or where they find there people. It truly takes a special type of person to not care and give such bad service. i get it you wanna go on ur break but I work in retail and you don't just do that. I've also seen other people wait here for 45+ min to return equipment then be told they can just go to ups. why couldn't they be told that initially??? i'd be livid if i waited almost an hour for absolutely no reason. The way this whole thing is set up is a JOKE. There is absolutely no reason for me to be waiting 2+ hours to exchange equipment which will probably take no longer than 10 mins. truly ridiculous store and company. being in here genuinely ruined my day. UPDATE---- The guy just came back from break and started helping someone else. I have been next on the list for 33 min now this is truly ridiculous and i will be switching my internet after this.

Do not, I repeat do not do service with Spectrum! Their rates keep increasing and when you go to…read morecancel, they keep you on this never ending loop of "let me explore more promotions". To the point of the girl saying "I'll be right back" and I said "oh goodness I hope not". They claim I called their department to find a better deal when I explicitly chose the option to "disconnect" my service. The line auto transferred me to the department to try and save their customer (me). But I was not going to stay. They asked about my cell phone bill, new bill with my new provider, usage and who used it's and so on and so on. I just wanted to cancel. They would not stop going through the "let me find you a better deal" loop. It was so frustrating. Their Internet service was ok. But they kept raising or changing prices for my Internet and streaming from when I originally signed on. They doubled it within a year.

I had a problem with my cellphone and the employee at the AT&T Store suggested that I go to…read moreCellular Tronics. I'm glad I did. Risa, one of the owners, quickly diagnosed the problem and they fixed it. Cellular Tronics was quick and the cost was reasonable. I strongly recommend them. They not only fix cellphones, but other electronics as well.

I am their number one fan! The owners are super friendly and know how to fix just about anything. I…read morehave an XS Max and the screen cracked and they replaced the screen. It has been working with no issues. I highly recommend Cellulartronics and their friendly professional services. Is it electronic? They will repair it!

First, we were greeted by a very friendly and courteous employee as we came through the door. What…read morea breath of fresh air! We brought my husband's Amazon Fire tablet in to have it factory reset as it had a virus. To our delight, there was NO CHARGE! WOW, made our day...thank you Best Buy and the Geek Squad!

I have been a loyal Best Buy customer for many years, which is why I feel especially disappointed…read morewriting this message. I recently ordered a pair of AirPods Pro that were listed as open-box in excellent condition. These were intended to be a birthday gift for my wife, so I was expecting them to arrive in near-new condition. Unfortunately, when the package arrived, the box was torn apart and the AirPods were laying loose in the bottom of the shipping box. It was extremely disappointing to open a package meant to be a birthday gift and find it in that condition. I contacted customer service and was instructed to take them to the nearest Best Buy store. When I arrived, the store initially offered to replace them with an open-box pair in good condition, which was not equivalent to what I had purchased. After explaining the situation, I ultimately had to make another trip to the store and purchase a brand new pair instead. In total, this situation required multiple calls and two separate trips to the store, all because the item I received did not match the condition it was advertised in. I asked if any type of accommodation or compensation could be offered for the inconvenience, but I was told that nothing could be done. I have supported Best Buy for many years and have always trusted the quality and service your company provides. Because of that, this experience was very disappointing, especially considering that this purchase was meant to be a special birthday gift for my wife. I hope someone from your customer care team will review this situation and consider making it right. Sincerely, Jerry Martin