Rubén was excellent at making getting new phones easy. Process still consumed some time but he…read moreworked with us every step of the way. Highly recommend

While this is a corporate store, the male workers here were very rude and condescending while I…read moretried to get my upgrade. If you're upgrading your phone, apparently you don't even need to go to the store, you do it through their app and it ships to you. No one notified their customer of that and yet we're somehow supposed to know. Regardless, their customer service is abysmal. If you want better service, you're better off going to the downtown Orlando corporate location.

Tyrece was a great great GREAT help. I went to the new AT&T store in winter park, and they sucked…read moreso I had to come to another store to get clarification on a lot of things. Tyrece was able to help me understand my new phone monthly installments and credit my old phone as a trade-in towards my next phone bill in a matter of minutes.

Looking for great customer service and assistance when you need it? Well keep looking because you…read morewon't receive it at this location! There are approximately two competent workers on staff willing to help anyone, those individuals are named Tye and Vance everyone else including management are incompetent and inconsiderate. This is the most poorly managed corporate facility that I have ever had the displeasure of being at. At this point I am considering departing the AT&T pattern and entering elsewhere if this is what customer service is going to look like all of the time! AT&T if you care to reach out to find out the totality of my recent experience and concerns you are more than welcome.

Very convenient. Gave an honest estimate online based on inputted information and payout was 95% of…read moreestimate. Was paid within 1 business day. Would recommend.

I purchased on 07/29/2026 a 17 inch Dell refurbished laptop on EBAY from this merchant. The laptop…read morewas sent WITHOUT any Fragile Handle With Care red stickers. On 08/04/2026 (Arizona) I opened up the box and there were two serious cracks on the screen. Also a dent is visible adjacent to the support brackets connected to the main frame. I contacted FEDEX & sent EBAY an immediate request for a return and credit back for the $600.04 into my EBAY account/kitty! This business is on notice to do the right thing - & send me my return label asap. The BBB needs to be aware of this business & their despicable actions. This needs to be addressed so other Americans are not affected by this slipshod operation on EBAY & locally there in Sanford Florida! TY Floridians from a military veteran @ Arizona! Photos of the damaged laptop were sent to the EBAY Investigators - confirming that this business is culpable of negligence! I will await the findings from EBAY, and the return label from this Sanford Florida business/merchant.

Johnathan was really nice a had such a fun vibe…read more Wait was horrible but his demeanor and how fast he helped was amazing

This is truly a joke of a store. I've been here for probably 2 hours, I'm still waiting as i'm…read morewriting this so i'll be here for over 2 hours by the time i'm helped. I get it, it gets busy things happen. but the manager needs to get up and get on the floor and help. i sat here for an hour before he finally came out after a customer complaint, talked to them for like a minute then went back. like hello?? maybe stop scrolling on instagram reels and do something about the 20+ people waiting in line to be helped. also someone went on break in the middle of the rush. i don't understand why he thought that was a good idea or who approved that. 0 customer care. I genuinely don't know how their hiring process works or where they find there people. It truly takes a special type of person to not care and give such bad service. i get it you wanna go on ur break but I work in retail and you don't just do that. I've also seen other people wait here for 45+ min to return equipment then be told they can just go to ups. why couldn't they be told that initially??? i'd be livid if i waited almost an hour for absolutely no reason. The way this whole thing is set up is a JOKE. There is absolutely no reason for me to be waiting 2+ hours to exchange equipment which will probably take no longer than 10 mins. truly ridiculous store and company. being in here genuinely ruined my day. UPDATE---- The guy just came back from break and started helping someone else. I have been next on the list for 33 min now this is truly ridiculous and i will be switching my internet after this.

I had a problem with my cellphone and the employee at the AT&T Store suggested that I go to…read moreCellular Tronics. I'm glad I did. Risa, one of the owners, quickly diagnosed the problem and they fixed it. Cellular Tronics was quick and the cost was reasonable. I strongly recommend them. They not only fix cellphones, but other electronics as well.

I am their number one fan! The owners are super friendly and know how to fix just about anything. I…read morehave an XS Max and the screen cracked and they replaced the screen. It has been working with no issues. I highly recommend Cellulartronics and their friendly professional services. Is it electronic? They will repair it!

This review is about the online ordering system not necessarily about the Samford store…read more I wanted to write the review to let people know not to trust the online ordering system if you are using their credit card to purchase anything with the 0% financing option. I purchased a fridge in April 2025 and selected the option to finance for 18 months at no interest. I went on with my life making payments each month assuming there was 0% interest. To my surprise when i looked at the statement this month (I dont usually look at statements) they had been charging me interest the whole time. The promotion was never implemented. So far they have charged me over $500 in interest. When i called them today to question this their answer was that thye could not do anything and that it was my fault for not looking at the statement. I was disappointed because there was not even an apology by the account manager I spoke to. He even said that they would not even fix the issue going forward that they will continue charging interest. Disappointed to say that i will never go to best buy ever again after they robbed me of over $500. Will pay up the card, cancel and buy from other stores or online moving forward.

I have been a loyal Best Buy customer for many years, which is why I feel especially disappointed…read morewriting this message. I recently ordered a pair of AirPods Pro that were listed as open-box in excellent condition. These were intended to be a birthday gift for my wife, so I was expecting them to arrive in near-new condition. Unfortunately, when the package arrived, the box was torn apart and the AirPods were laying loose in the bottom of the shipping box. It was extremely disappointing to open a package meant to be a birthday gift and find it in that condition. I contacted customer service and was instructed to take them to the nearest Best Buy store. When I arrived, the store initially offered to replace them with an open-box pair in good condition, which was not equivalent to what I had purchased. After explaining the situation, I ultimately had to make another trip to the store and purchase a brand new pair instead. In total, this situation required multiple calls and two separate trips to the store, all because the item I received did not match the condition it was advertised in. I asked if any type of accommodation or compensation could be offered for the inconvenience, but I was told that nothing could be done. I have supported Best Buy for many years and have always trusted the quality and service your company provides. Because of that, this experience was very disappointing, especially considering that this purchase was meant to be a special birthday gift for my wife. I hope someone from your customer care team will review this situation and consider making it right. Sincerely, Jerry Martin