My husband and I got 2 new lines and told our bill would be $110 a month. We get the bill and it…read moreis $182. Called and they said it would be fixed. The next bill was $172. Called again and once again said it was fixed. The next bill was $154. They are charging us for 6 screen savers and a speaker that they told us was free. We're still working on resolving this problem. It's ridiculous.

Had a great experience at the Spectrum (Orange City) store! I'm not tech savvy & had agreed to a…read moreSpectrum mobile phone plan over phone. After I mentioned "deal" I rec'd to a friend they were certain it wasn't what I thought I was getting. Went to Spectrum Mobile's office & lucked out in getting help from Khadeidre!!! She was super patient & knowledgeable & was able to answer all my questions & decipher what I really needed & then untangle all that had been done on phone. She was amazing!! Just want Spectrum to know what a great employee they have! Thx again Khadeidre!

Discontinuing service is a nightmare. Returned all my equipment to the orange City store for them…read moreto refuse to give me a receipt or a confirmation number. Clerk stated I would get an email stating equipment was returned. I got a email stating I needed to return the equipment. In calling the number, the customer service rep stated there is no record of equipment return. I was instructed to drive to the store. I no longer live in that area. I was warned that Spectrum will do this and the informants were correct.

I have had Cricket Wireless service for several years. A year and a half ago I got a new phone…read morefrom them. It was an Alcatel and kept overheating and causing problems with trying to answer and make calls. So in September I got an LG phone. I want to be able to make phone calls when I travel internationally but was told that I had to buy a sim card to put in the phone when traveling out of the country. Okay, so I'll do that. Turns out I have to have the phone unlocked AND THESE IDIOTS CAN'T UNLOCK A PHONE THAT HASN'T BEEN IN SERVICE FOR SIX MONTHS. Are you kidding me? That's the most ridiculous thing I've ever heard. Do they not sell service to travelers? Don't waste your money with them.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Orange City store today.

This man is absolutely incredible! In addition to being…read moremobile, he is also quick! Last night, my screen went completely blank, and I was at a loss for what to do. I was shocked when Cellupart, whom I found on Google, came to my place of employment and fixed my phone in 15 to 20 minutes. He also fixed the charging port on my iPhone 13 Pro max, which I've owned for years. I'm very grateful that I found him because other companies quoted 2x times more $$

Terrible service! Grease fingers left his print on the inside of the glass he replaces & over…read morecharged me to never answer back to fix it.

To AT&T Customer Relations: I wanted to take a moment to…read morerecognize Jacob, the store manager at your DeLand, FL (International Drive) location. I visited recently with a connectivity issue on my new iPhone 16. While waiting, I observed Jacob assisting an elderly customer who was overwhelmed by an internet/TV issue. He treated her with extraordinary patience, respect, and kindness. By the time she left, she was smiling and at ease -- a testament to Jacob's professionalism and compassion. When he helped me, Jacob quickly resolved my issue -- which turned out to require AT&T-level support. His manner was professional, clear, and never condescending. It's not every day you see someone demonstrate such care for both tech and people. Jacob represents the best of AT&T. I hope he receives recognition -- he's an asset to your team.

This is a store that will steal your iPhone7, claimed they would give me $400 off an iPhone 11. It…read morehas been four or five months now, still no rebate. They literally ignore my phone calls. They literally stole my iPhone 7, but nobody there gives a crAp. This is not a real AT&T store, somehow they became authorized through AT&T. Same owners that on the one in North Deland, another small store just trying to rob customers. AT&T does nothing but allow it. I'm sure these people will be folding soon, but they're going to be doing it with a little bit of my money in their pocket. Total crap store. I would never ever shop here.