Went in for a new phone and new phone plan. Store associate Jose Jalapeño was not transparent on…read morepricing, tried to lead me on, did not let me chose my own phone plan. My boyfriend had a good experience with other store associates previously but would not recommend Jose. He made it seem like the Apple Watch was only $128 with my new plan but then when my boyfriend asked for the cost breakdown it said $500 on the paper receipt. He did not let me know of the AAA discount which I found out about when I went to another AT&T location. Very disappointed.

The customer service at this store has always been bad, but I have put up with it for years because…read moreI didn't want to deal with the hassle of switching 5 lines and a tablet. Well the employee Dwayne today motivated me to make the leap. Spoke to us in a condescending manner like we were idiots when we were asking legitimate questions. Well thank you Dwayne, we went over to Verizon and are saving $100 a month on our bill, are now getting unlimited data and the employees there were happy to answer all our questions without treating us like morons. My advise is that you should find a job in another field because customer service isn't your gig and you just cost the company a $400 a month account.

Jacob was fantastic in helping me transfer lines. His customer service was great, everything was…read morequick and efficient, and I'm so happy with my purchases. We walked out with the new iPhone upgraded, phone case, screen protected, two chargers and a brick for them. I will never go to another AT&T and this will definitely be my home location now. Thank you!

first off they are not ATT they look like they are and will not tell you that they are not they are…read morea company called Prime Communications. they do not stand or back anything they sell. the people in the store are rude and not helpful there job is to separate you from your money number one. not to give customer service. if you need to buy a new phone please go to the ATT corporate store in Orange city, they back what they sell.

We went in yesterday to replace our phone. We have been with Verizon for over 6 years. The lady…read moreworking there was rude and condescending. Her sales tactic was more like a scare tactic. There is a huge disconnect between your phone customer service team and your in store team. I will have to say that because of this employee we marched right down to the AT&T close by and moved everything over to them. Very disappointing.

your internet we ent toget phone fixed internet wasn't working told me to come back ina…read morecouplehoursstiiwasnt fixed

Expertise coupled with great customer service! I…read moreappreciated that when I first called to see if it was even worth repairing my phone, the technician (Jordan) walked me through the triage to diagnose the repair needs, and the cost of each step. When I arrived at the store, he looked at my phone and gave me a more detailed understanding of each step, and which components might be affected, and gave me enough information to know at which point we would fully repair the phone or fix it enough to salvage data and replace it, or not bother and save my money for a replacement. I felt well informed and knew that I would not be stuck with more costs than would be worthwhile. In half a day, Jordan called to tell me what the damage was and had my phone fully repaired and in better shape than it has been in years. Kind and informative communication with the customer, providing transparent costs of repairs for decision-making, and expert workmanship makes CPR an EXCELLENT repair store! It also is an Apple certified repair shop for warranty work.

Really fast cell phone repair. Good customer service great staff this is the place to go to for…read moreamazing people and good prices.

Whent there to change my phone company and was greeted by Kimberly and Niko. Both provided…read moreexcellent service. Niko helped me pick up a plan and a phone that best suits my needs. I was in the store a little bit more than I expected to be, but they were really swamped, and both were helping the customers as best as they can listening to their needs and making them the priority.

Back in May 2021, I canceled my T-Mobile account and paid off all of my remaining balances. I was…read moretold by a T-Mobile representative that I had no remaining balances and everything was cleared. Four months down the line , I received a bill from T-Mobile saying that I owe $300 for an account and a phone number that I had never used and was not aware of. I took that bill down to a physical T-Mobile store and they pulled up the account and they said that if there was no usage to just call T-Mobile customer service and they could take care of the dispute and get it removed from my account. I called T-Mobile and multiple times across a month span I was told that they would get back to me and that they had notes in the account and that they would take care of everything. I then kept receiving bills in the mail for a late bill that I had never used. I continued to call T-Mobile and they continued to give me the runaround. My bill was then sent to Amsher collections. I was told by a male representative that he would handle the dispute send it to T-Mobile and that I am sure would be contacting me whenever the dispute was done. I received a phone call saying that that mail representative is no longer with the company and that he gave me and misinformation  about the dispute and that I now have to file a dispute myself. My account has been moved into collections, it was damaging my credit and I have been given the runaround by not only T-Mobile employees as well as an amsher employee for an account and a phone number that has never been put into use and is not authorized by me. I was told on multiple occasions if there was no usage of the phone number or the data or the account that I would not  be charged that the dispute will go through easily by T-Mobile employees The debt was then sent to another collection agency in 2025 who upon calling me not only were very disgruntled but flat out told me that they cannot give me any written verification of debt all they can tell me is verbally what T-Mobile sent in and what they sent in is what they have to abide by even though I've been disputing this matter since receipt of the first bill that was not mine. Upon calling T-Mobile back to try to get any written form of verification or bill they indicated that once they sell it to collections they no longer keep any contracts or any information that would be able to be shown to me to indicate that the debt was mine. Therefore, I was left with the option to either pay have to get it removed from my credit or just let it keep being delinquent on my report. I received no help from T-Mobile employees. As a matter of fact, they gave me the number to the dispute agency for the credit department after I explicitly asked for headquarters numbers and told them I already disputed with the credit agency. They have given me misleading information from day one of canceling with this company and I will never give another dollar to them. Please stray away. I have filed with the BBB and if swift action is not taken to rectify this situation or provide any explanation, I will be moving forward with legal proceedings.