I have had Cricket Wireless service for several years. A year and a half ago I got a new phone…read morefrom them. It was an Alcatel and kept overheating and causing problems with trying to answer and make calls. So in September I got an LG phone. I want to be able to make phone calls when I travel internationally but was told that I had to buy a sim card to put in the phone when traveling out of the country. Okay, so I'll do that. Turns out I have to have the phone unlocked AND THESE IDIOTS CAN'T UNLOCK A PHONE THAT HASN'T BEEN IN SERVICE FOR SIX MONTHS. Are you kidding me? That's the most ridiculous thing I've ever heard. Do they not sell service to travelers? Don't waste your money with them.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Orange City store today.

The copy section has always helped me with whatever I needed. And the store always has had what I…read morewas looking for. Very handy store to have close by.

This concern is not about the staff but its more about the new onsite printing fees. I came after 2…read morepm to have something printed off my thumb drive because it ia a booklet and I provided my own paper. (I did the same thing in Feb). They now charge a 25% fee for same day support. Oddly enough I am not paying less because I used my own paper which I have done for several years now. I didnt complain but this new 25% charge. Office Depot really. You never have enough staff working so what is the extra charge covering? Time, energy, gas or convenience on your part.

They're always shortstaffed. You always have to wait a super long time to be helped. The lady that…read morehelped us was not super friendly, but she was a little aggressive while handling the situation. I suggest this find another location if you go in and there's only one person and there's a line cause you'll be waiting for two hours. They don't greet people when they come in or acknowledge you're there and when it's your turn, you get a little bit of attitude. We enjoyed the T-Mobile service. It is more affordable than the other services that we've had the customer service on site isn't always that great. I always try to handle everything self service but sometimes you just have to have a person to help out.

We were charged $439 for a Bluetooth speaker in which Zues (the name he called himself) assured us…read moreit was a free promotion. They also charged us for 4 liquid glass screen protectors for $200. This was not discussed with us at all. I later looked at that product and saw there was a warranty with them and would have replaced $250 for a lost or broken phone. Our phones were not even on the list. I have called corporate, talked to the manager and nothing, no help, just looked at us like we were old dumb people. After losing a phone we had to go back to them due to a 2 year contract. Luckily this time we were aware of the type of people they are and after negotiating got what we came for. All in all we were ripped off for approximately $650. BEWARE!

Not a good experience. Wait time was at least three hours, but no updates while you're waiting. No…read moregreeting when you enter and no instruction on how to get on the waitlist. It's just a hot mess! I made a reservation, several cities away to avoid the mayhem. Do not recommend!

Discontinuing service is a nightmare. Returned all my equipment to the orange City store for them…read moreto refuse to give me a receipt or a confirmation number. Clerk stated I would get an email stating equipment was returned. I got a email stating I needed to return the equipment. In calling the number, the customer service rep stated there is no record of equipment return. I was instructed to drive to the store. I no longer live in that area. I was warned that Spectrum will do this and the informants were correct.

Very wonderful service. Jessy answered all my questions and concerns I had. Keep it up! Highly…read morerecommend this store! I've been to several boost mobile stores around the area and out of all of them this one is the absolute best!

The store was quiet and the employees were ready to help as soon as I walked in. I got in and out…read morevery quickly and efficiently. The parking lot is weird but it doesn't affect the store.

you name it don't check records well poor customer service iwill say they waited on me quicklyread more

Whent there to change my phone company and was greeted by Kimberly and Niko. Both provided…read moreexcellent service. Niko helped me pick up a plan and a phone that best suits my needs. I was in the store a little bit more than I expected to be, but they were really swamped, and both were helping the customers as best as they can listening to their needs and making them the priority.

Back in May 2021, I canceled my T-Mobile account and paid off all of my remaining balances. I was…read moretold by a T-Mobile representative that I had no remaining balances and everything was cleared. Four months down the line , I received a bill from T-Mobile saying that I owe $300 for an account and a phone number that I had never used and was not aware of. I took that bill down to a physical T-Mobile store and they pulled up the account and they said that if there was no usage to just call T-Mobile customer service and they could take care of the dispute and get it removed from my account. I called T-Mobile and multiple times across a month span I was told that they would get back to me and that they had notes in the account and that they would take care of everything. I then kept receiving bills in the mail for a late bill that I had never used. I continued to call T-Mobile and they continued to give me the runaround. My bill was then sent to Amsher collections. I was told by a male representative that he would handle the dispute send it to T-Mobile and that I am sure would be contacting me whenever the dispute was done. I received a phone call saying that that mail representative is no longer with the company and that he gave me and misinformation  about the dispute and that I now have to file a dispute myself. My account has been moved into collections, it was damaging my credit and I have been given the runaround by not only T-Mobile employees as well as an amsher employee for an account and a phone number that has never been put into use and is not authorized by me. I was told on multiple occasions if there was no usage of the phone number or the data or the account that I would not  be charged that the dispute will go through easily by T-Mobile employees The debt was then sent to another collection agency in 2025 who upon calling me not only were very disgruntled but flat out told me that they cannot give me any written verification of debt all they can tell me is verbally what T-Mobile sent in and what they sent in is what they have to abide by even though I've been disputing this matter since receipt of the first bill that was not mine. Upon calling T-Mobile back to try to get any written form of verification or bill they indicated that once they sell it to collections they no longer keep any contracts or any information that would be able to be shown to me to indicate that the debt was mine. Therefore, I was left with the option to either pay have to get it removed from my credit or just let it keep being delinquent on my report. I received no help from T-Mobile employees. As a matter of fact, they gave me the number to the dispute agency for the credit department after I explicitly asked for headquarters numbers and told them I already disputed with the credit agency. They have given me misleading information from day one of canceling with this company and I will never give another dollar to them. Please stray away. I have filed with the BBB and if swift action is not taken to rectify this situation or provide any explanation, I will be moving forward with legal proceedings.

Expertise coupled with great customer service! I…read moreappreciated that when I first called to see if it was even worth repairing my phone, the technician (Jordan) walked me through the triage to diagnose the repair needs, and the cost of each step. When I arrived at the store, he looked at my phone and gave me a more detailed understanding of each step, and which components might be affected, and gave me enough information to know at which point we would fully repair the phone or fix it enough to salvage data and replace it, or not bother and save my money for a replacement. I felt well informed and knew that I would not be stuck with more costs than would be worthwhile. In half a day, Jordan called to tell me what the damage was and had my phone fully repaired and in better shape than it has been in years. Kind and informative communication with the customer, providing transparent costs of repairs for decision-making, and expert workmanship makes CPR an EXCELLENT repair store! It also is an Apple certified repair shop for warranty work.

Really fast cell phone repair. Good customer service great staff this is the place to go to for…read moreamazing people and good prices.

STAY AWAY ! Had a new screen installed 2 days ago which comes with a 30 day product defect…read morewarranty. I got a hair line crack in the middle of the screen, and got told the warranty is void as I have dropped the phone, which is not true. You get what you pay for. you have been warned !

I had done some dealings here before and it was ok. Then i was having a problem with my Ipad so I…read moretook it in to be repaired. The repair man that was there at the time said no problem. He preceded to take my ipad home to repair. Then he was fired for stealing other stuff and they had to get my ipad back from him. thank goodness he returned it. Then the store told me they had no idea what was wrong with it and I could come get it. Now understand this was 9 weeks after I took it there. Then they tell me that they will wave the $25 fee. Are you kidding! When I got the Ipad to the car I noticed the whole screen was cracked. All they said was sorry but I had signed a paper that said they were not responsible for anything broken. What a joke!