Had a great experience at the Spectrum (Orange City) store! I'm not tech savvy & had agreed to a…read moreSpectrum mobile phone plan over phone. After I mentioned "deal" I rec'd to a friend they were certain it wasn't what I thought I was getting. Went to Spectrum Mobile's office & lucked out in getting help from Khadeidre!!! She was super patient & knowledgeable & was able to answer all my questions & decipher what I really needed & then untangle all that had been done on phone. She was amazing!! Just want Spectrum to know what a great employee they have! Thx again Khadeidre!

Spot on everyone their customer service is atrocious. They don't give a fuck because they're too…read morepowerful. My installer told me I should have the Wi-Fi eight mesh router with my level of service or I don't know these things the company does why didn't they give me the router and modem to begin with So I called customer service. They said no you have the right router I said well why did your technician tell me otherwise I think he would know so I asked for a supervisor they said oh somebody will call you back. I missed a call. They didn't even number where I could reach them back so I called Customer Service two or three more times and no supervisor was available. I eventually asked them to email me rather than call me. I emailed them. They never emailed me back. There is one blessing or one good customer service person in the store. I have her name somewhere she went above and beyond and took something off my price of my service voluntarily. Although I think that was to generate me to upgrade my services but nonetheless. When going into the store, their check-in is not ADA compliant. I had asked somebody for help. I saw another elderly gentleman who was trying to check in for 30 minutes, so I volunteered myself since staff was incompetent and capable and indifferent. That was discriminatory in violation of the ADA. I told Customer Service that their check-in is not ADA compliant. They didn't know what I meant so this is now notice to Spectrum. This is a grievance of noncompliance of discrimination and violation of the Americans with disabilities act. You need to fix this and fix this immediately as required under federal law.

I have had AT&T fiber a bit over a month. The installation was a pain with a no show before they…read morefinally came. It has been down 3 times in the last 30 days for more than 12 hours each time. They are saying they can't fix me for another 36 hours this time. I was told the cost would be $47 and change but the first bill is over $75. When I call them it takes hours to only be told they are doing everything they can and they don't have enough technicians...

Came knocking door to door, spent 15 minutes not taking no for an answer, then actually sold my…read morehusband on their "great new service" but we can only have the best thing they offer if we also switch our phone service. Now we have terrible internet throughout 3 rooms no where near what they said we'd get, its constantly out and being worked on. And my phone service have never ever been worse, literally dont even get phone calls at home anymore. Absolute trash internet and even worse phone service. Now we're contracted and cant even leave the company for like 2 years or they charge us EVEN more for the cancelation. Don't fall for their crap. Trash internet, trash phone service, trash company. 100% do NOT recommend. ​

I had a great experience! Very thorough, accommodating, and efficient. Easy to schedule and…read morefriendly service

From the owner: For our Residential customers, we provide services ranging from Fiber, data and coax cable…read moreinstallation, Whole Home WiFi setup (the proper way), TV mounting/Audio installation, Security camera installation, Structured Wiring Panel, Exterior cable clean-ups and that list will go on. We also cater to our local businesses as well, with services to include installation and troubleshooting for Servers, Firewalls, Routers, Switches, Access Points, Phone systems, Fail-over internet, POS, Fiber/Ethernet cabling, Copiers, network administration and the likes. Simply put, if it's technical we can handle it.

We recently switched from another company to Smart City. I never had complaints about the previous…read moreprovider but Smart City has faster service and it's included in our HOA whereas the other service costed $130/mo for an ultimately much slower speed. My setup is unique compared to most because I have high tech equipment. The Smart City Reps, Joe and Chad, recognized this and told my wife they wanted to finalize everything with me to avoid negativity affecting my setup. When I got around to completing the switch in service. Joe and Chad were there within a day. They were prompt and easy to work with, just regular guys who liked helping people. There were a few physical modifications as well as technical changes that were necessary. They did so incredibly efficiently and quickly. Whether you're an HOA looking to make the change to fiber or if you're an individual who has an opportunity to make the switch, the service itself is great and reliable. On top of the technical value, the customer service is unparalleled. As stated, I received decent and acceptable customer support from my previous provider. However, Smart City, and especially Joe and Chad, managed to exceed an already acceptable level of customer service. I'm more than satisfied with Smart City, especially when factoring in Joe and Chad.

From the owner: Smart City Metro is Orlando's most experienced telecommunications provider offering fiber internet…read moreservices to Florida businesses. Smart City Metro's services include Business Internet, VoIP, Network & Data Services, Managed Services, and more! Smart City Metro is your #1 Central Florida Commercial Internet Provider.