Great Customer Service and amazing choices from phone cases to screen replacement best phone store…read morein orlando hands down!! HIGHLY RECOMMENDED!!!

Just want to thank the young woman who fixed my husbands phone! She did a great job! Found the…read moreproblem right away. She did some quick cleanup to rectified the problem and the phone is like new! Thanks again! I'll be back!

Took my IPhone 12 in due to a broken screen that was causing the phone to not work at all…read more Rain took the time to explain all my options and offer different price points for repair. Even offered to put on a temporary screen should I want to go purchase a new IPhone and be able to transfer my data. I opted to just put a new screen on and the phone has been working flawlessly. Will definitely recommend and use their services in the future should the need arise.

Convenient and affordable option for phone repair…read more Courteous and knowledgable staff. Good job.

I never leave reviews. Nice enough people...went there as a specific choice to buy local rather…read morethan go to the Assurion affiliated behemoth. It may have been a mistake. I'm 57 and never had to replace a screen. I dropped my phone, screen broke...had to do it. Such is life. They fixed it, more expensive than the franchise place but it was my choice...all good. 11 days later my screen is cracked...I didn't drop it, didn't put the phone in any condition or environment that was in any way out of the ordinary....genuinely...on my kids...no lie. Just as it was before being fixed, my phone resides on an Otter box. I am at a friend's house...I set my phone down...pick it up an hour or so later and it's cracked. Does something rub up against it? Probably...maybe. Can't be sure. But there was zero stress put on the back or front of the phone. It was in my pocket, in the car and in this person's house. When I came back and explained my situation, the best they could do was instead of paying the $188 I paid originally, I paid $150. On the one hand, I get it. The warranty not covering physical damage makes sense. People are nuts, people are irresponsible, etc. But I got zero vibe, feeling, sense that my take mattered. I didn't ask for it but was thinking...if I'm the business owner, maybe I throw in a scree protector at not charge. A minimal...coupla bucks investment in a customer that says on some small way...we get it...you just paid $188 for a replacement and 10 days later...inexplicably you're paying another $150....so...as a basic gesture of goodwill...here's the bare fu***ing minimum we can do to display some level of service...and nope. Just a transaction. Gimme a GD reason to pay more to shop local next time. Your shortsightedness cost you not just a customer but probably 8-10 customers if basic marketing principles hold. Shop local - please...for everything you can. Your dollar, when spent locally serves the business and your community 10x vs what comes from shopping at a chain. However...if you need a mobile phone repaired...there is no benefit to shopping local. Why? Because they know they have you. They know you are captive to your phone. Really. They're right. We are. No argument. Go to the behemoth. Go to the chain if you need your phone fixed. These guys are no better. They know you will do whatever to get your phone back. They clearly use inferior quality product. And I feel for them on some level...they are competing against massive volume that prices them out for many folks. Well, this is the rare occasion where the local place lost me. I won't say "don't shop here", etc...cause maybe my experience is just a one-off. And...also...F them. They had a shot at being decent and failed.

love this store! most people seem super sweet and helpful! would return, and probably will. thanks…read moreWW!

I've always seen this place passing by while I'm running errands, so I finally decided to stop by…read moretoday. Oh my gosh, it's worth every penny! And guess what? Chelsea and Melody were super helpful in unlocking my phone and getting a free service. They were amazing!

Mr. Phone Pro is hands down the best place in town for phone repairs. Not only are their prices the…read morebest around, but their service is incredibly fast. We dropped our phones off at 8:00 a.m., and just two hours later they were completely repaired. One phone needed both the front and back replaced, and the other needed the back replaced, both were completely shattered. They fixed everything perfectly, and the total cost was about half of what other places quoted us. Now let's talk about the staff. They are incredibly positive, friendly, and professional. Everyone there was knowledgeable about the products in the store and happy to answer questions. Their attitude and customer service were so impressive that we actually canceled our phone upgrades with Spectrum and decided we'll be going back to Mr. Phone Pro to purchase our new phones instead. If you need a repair or are thinking about a new phone, start here first. Great prices, fast service, and amazing people. Support small businesses, you won't regret it!

If I could give them zero stars I would I ordered the phone on the 3rd it states on their site 2…read moreday shipping I paid with affirm and it took an extra day because of that so on the 5th I contact them and they assure me my phone is sent out go 2 more days no tracking number and they get the tracking number as soon as they send it through to be picked up so Once again they're so sorry they will send me a case and screen protector for my trouble well and I said if it's not sent out I may cancel it I was without a phone this whole time and they said I said cancel it which I never did and I have the emails stating that I said I may cancel I'm going to look at phones I have all the emails showing this, lets move to the 12th I promise it's sent here's a tracking number ok well then they say they canceled it well yes they had to because they had no phone to send so lets move to the 18th the phone arives a glass front and back phone sent in a bubble wrap bag open it screen cracked s pen won't respond speaker for calls won't work they said we could refund you like I would trust them to do anything at this moment I went 2 weeks without a phone and I have pics of everything every email they'll say well you said you wanted to cancel show me where I said cancel my order and even when I said I may abdel says no it's coming I promise you I don't think they ever had the phone in the first place then Abdel says I'm just an employee and I pull their LLC and business license he's on both I would never do business with these guys they are not honest the business has been in 3 names since 2023 I have both papers from the state to show that these are not honest people and I'll warn everyone that tries to buy phones from them do not do it they may be able to fix phones and I think they sent me a phone from a crackhead or something because the phone cracked on one corner nowhere near the speaker oh and not only did they use a bubble wrap bag no insurance on the shipment who does that and I have papers showing that they're yeah send it back so I never get any money and I get nothing for trusting your companies website 2 days 3 with the affirm mishap ok why did it take till the 18th buyer oh and did I mention when I called they told me they sell 300 phones a day and they had to call the warehouse to see what the issue is it's a LLC with one location I don't think they could tell the truth to save their lives oh and I forgot they said it was a verizon phone nope att an all glass phone 1000 miles lets put it in a bag that should work and they tell me we do it all the time look at the shipping bag and I made sure it still had they company on it

Have everything you can think of with great prices....friendly as well and always available to…read moreassist you

This place was recommended by a few friends so it was a no brainer to me at that point. I smashed…read moremy screen(6splus) as I thought I was super cool to not have either screen protector nor a case of any kind on my phone for the very first time(yeah real cool)! Ok ok so anyway I called around & either the price was over $100 or just seemed shady. After being referred by friends,getting an $85 quote by phone I crossed my fingers that I wouldn't get ripped off,my main frame hacked into,identity stolen and my precious photos sold on the black market to creepies across the world! To my surprise it was fantastic! To the point,friendly,knowledgeable,fast & most importantly fair. There's a 90day warranty on screens & batteries that I know of for sure but I believe it's all parts/services(double check).If they aren't super busy he can get it done while you wait but don't expect it. Avg wait time otherwise is about an hour & if you have an old version of the same phone,charge it and take out the sim & well...USE IT! If you don't then be thankful to be free of it for an hour because it's extremely sad how attached we are to our devices(yes me too)! I hope this helps & as of this review I've smashed my screen again because you guessed it ...I was way too cool for a case but hey at least I had a screen protector on that didn't help other then not allowing my screen to completely fall apart into glass dust. Ughhh...don't be me...actually be smart & cool.

Smart Cell Repair does not stand behind their professed, "90 day warranty". Printed on the receipt…read more"All returns have a 25% restocking fee 14 day return policy, for all purchases, backed by a 90 day warranty..." the complete terms and conditions of the "Repair Policy" are not fully printed on the receipt and not provided to the customer. My daughter had the cracked screen of her iPhone replaced at this shop on April 20th. About a week ago, she placed her phone on the counter for the night to charge, still in the OtterBox defender case. No one used or touched it. The next morning we noticed a hairline crack in the screen. Due to busy schedules and all of the panic happening lately, she was unable to immediately take it back and the crack seemed to worsen. When she took it back today, she was told by the owner's brother, that she did not meet the "conditions of the warranty" because there were "no pieces or chunks of glass missing" yet the conditions of the warranty were never specified, as to what was and was not included. How convenient that she did not meet these unstated "conditions." In addition, the receipt states that the purchaser agrees "to the terms and conditions of Smart Cell Repair, LLC Manufacturer Warranty" of which were also never provided. I guess this is the loophole they utilize in order to appear to be an ethical business and warranty their repairs and materials. When that is not the case. In actuality, they are more than happy to correct the problem, as long as you are willing to hand over more cash.

I needed my iPhone fixed a couple time for glass repairs and new batteries. This place has been an…read moreamazing place to go. Great service and never had to come back for them to redox any issues. 5 stars

If it went up to ten, that's what I would give. I broke my phone at 6:55 last night (Jan. 2,…read more2019). I found Repair Plus on Google, called, and the gentleman who I presume owns the store said he closed at 7:00, but would wait for me to arrive about in about 15 minutes. When I did, he quickly assessed my problem (busted display), thoroughly tested his repair with me, and charged me an EXTREMELY reasonable price of about $100 (and believe me, that is reasonable!). Thank you so much "Guy at Repair Plus," you're the best!!

I've been coming to these guys for years with all my phone issues. They are the most affordable…read morearound and always do an amazing job!

This guys are great they took care of my broken iPhone when Apple told me it would cost 3 times…read morewhat they charged and it was local! Will do business with them again and I highly recommend them..