Ypsilanti Mi 2216 E Ellsworth Don't ever take your vehicle…read morehere for work! My daughter took her 2016 Cruze there. She was told it would be $70 for oil change and tire rotation. They charged her $140!!! ALL THEY ARE DOING IS TAKING ADVANTAGE OF YOUNGER WOMEN! I tried calling and talking to a manager. Of coarse he doesn't come in until 1pm. TERRIBLE CUSTOMER SERVICE! The guy I spoke to was a real azzbag! He told me to start changing the oil myself! My daughter has the car 120 miles away at school! Real nice guy... Again! Don't ever go here for work!

Ken was very unpleasant and short with me from the moment I pulled into the bay. Already was…read moreregretting choosing this place because of his attitude. Then he tried to charge me $112 for a 0w20 oil change on my Mazda that I've already had done twice before for $66 elsewhere. This place is a rip off! Beware if you're a woman they will take advantage!

After calling around in hopes of finding a reliable trustworthy auto shop to assist with car…read moremaintenance needs, my tire pressure was checked and air was added. I was given an assurance that all my Jeep maintenance and repair needs would be met most without needing an appointment. All of my questions were answered. We'll see, so far so good though :)

I asked the owner about using quality parts for foreign (German) cars, are they as good as…read morecertified OEM ones, he has yet to reply. Also, my brakes replacement project is not urgent, so I can wait a bit longer. I put a 3 stars because I don't know, & I can't leave blank with NO star. Need to state this if someone is checking this shop.

These guys provide amazing service, and the price is way better than what I've paid at a lot of…read moreother places.

I didn't realize I had been coming here for 10 years but I guess I have! And the good news is that…read moreit's still great! I went just this afternoon and I was in and out in 10 minutes. They changed my oil and air filter, checked my tires and other fluids, and even gave me a complimentary bottle of cold water and a couple of dashboard wipes, and sent me on my way! Pitch perfect service. We're heading out of town today so it was reassuring all of that had been checked before we hit the road. Thanks, Choice Quick Lube!

This places has moved to Michigan avenue, there is another auto shop in its place on Washtenaw…read more This is a review of Auto One on Michigan ave. they charge $13 for credit card transactions. They also upcharge parts by 400%, stay away. On top of all that they have the audacity to tack on a sir charge. As far as speed they are terrible. Stay away from Auto One on Michigan ave, their new location.

Best service I've gotten since coming to Michigan; moved here at the end of 2017. I try to get my…read more2003 Jeep Wrangler serviced and inspected every 3-4 months. Had me in and out in an hour and everyone was very personable. I asked for a general inspection and oil change and they managed to find things that the local dealership hadn't in nearly two years; going above and beyond to make sure everything was double checked and taken care of. Mechanic even went ahead and took care of grease points, tire pressure, and other little odds and ends I wouldn't have recalled to ask for. He also would double back with me to inform me about things he found and recommended getting serviced and/or replaced, showing me the proof of why and offering options. I ended up giving him the go ahead on everything. It was nice to feel involved and informed every step of the process while knowing exactly who was working on my car. They didn't even mind that I just hung around nearby while the work was done, which shows a distinct level of confidence and trustworthiness. Would definitely recommend!

I always change my oil myself but the weather came in early this year. I was very happy with the…read moreservice today. I was impressed with Josh, sharp guy. Since I was going to do the oil change myself i already had the oil (full synthetic) and filter (pre soaked with oil in it). No problem! I got the cheapest service to save some money. They even gave me a small discount for providing my own supplies, Nice touch. I had a Military discount or Senior to choose from.

Came here on a Saturday morning around 10am to find all the bays were full (good sign people trust…read morethem). Waited maybe 5-10 minutes?? A young gentlemen came out to greet me, apologized for the wait, and told me which bay was opening soon. Really appreciated being informed! Got the usual full high mileage service & price I get elsewhere; so that tells me I'm not getting jyped. I overheard a conversation of service recovery in the bay next to me. Staff was very courteous, helpful, and understanding when a difficult situation came about. Professional and non confrontational. Thorough check of all lights and tires. Boss man came over and checked to see if I was doing good AND came to help his team. As a leader myself, I like seeing managers in the thick of it. Staff were also helpful to each other and respectful. Great communication. Sam was a great tech! Entire service took about 10-15 mins; which I'm not complaining about. I'd rather have quality over quickness. But it was nice to have a bit of both! Highly recommend!

Overall great. Staff were friendly and polite and importantly, they didn't try to upsell me. They…read moreoffered but did not push me to do a synthetic oil change too early. They helped top off fluids for my car and put air in tires when it was needed (due to the low air light being on at the beginning of winter, a yearly occurrence). They then sent me on my way without me needing to pay anything (despite offering) -- I will be back when it is time for my next oil change. If you sign up on the Valvoline website, you get periodic good coupons.

My wife visited this Valvoline location in Chelsea, MI for a simple, routine oil change. Instead of…read moreproviding an honest recommendation, they told her she needed full synthetic oil for her vehicle -- which was not true for her make and model. They upsold her into a service that cost more than $100 extra. This kind of pressure-based upselling feels predatory and takes advantage of people who trust that a national chain will act ethically. We expected better from Valvoline, but the experience showed the opposite. If you go here, be very clear about what type of oil your car actually requires and double-check your owner's manual before agreeing to anything. Unfortunately, we won't be returning.

I 100% recommend this specific location. The mechanic working with me was very clear about what…read morewould be best for my car, and didn't try to upsell me. He told me that a lot of services a different Victory Lane had told me I needed done soon were unnecessary, and he explained why. He even recommended a cheaper option for better longevity for my old car. Price was standard, and I left with a list of what he thought I would actually need to get done soon. It was a much shorter list and included an air filter that would be cheaper to get at autozone and easy enough to install myself. His words, not mine. And he was very aware of how little I knew about cars (I try not to come off as clueless, but I'm just not car savvy). One note: I do think I've had trouble with the open hours being wrong online for this location before, so try to go on a weekday if you can. I don't know if they have fixed this. They were open when I went today (5pm on a Friday).

Used to be good... I recently had my oil changed here. I had to ask for just about everything…read morethat was standard over my yearly visits the past several eleven years. Right away I mentioned that my change oil light was lit on my dash and asked if he could reset it if it didn't go off by itself after the change. He said no problem. He was pulled away a few times while under my hood to help a second guy who was having issues with the car lift in the next bay. After my he filled my oil and had me start the car and shut it off, he ask the second guy to "cash me out". I asked the second guy if he could check my tire pressure /refill if needed and check the lights, which he did. I asked if he could reset the check engine light. It ended up that none of the three guys knew how to reset it and that took another ten minutes to figure out. Let's try several possible ways before we look it up... I ask the second guy if he could check to see if my windshield fluid was checked and topped off. Instead, He asks the first guy did you fill the windshield fluid and was told yes that's the first thing I did. When I got home it took over a half gallon of windshield fluid. So I'm thinking this wasn't done either. In the past they generally will oil the door hinges and clean your windshield. Not offered or done. These guys were nice, but nice doesn't cut it when the ball is dropped over and over and over. I'll be going somewhere else next time

I wouldn't take my car anywhere else for any auto maintenance. Bob, the manager, is awesome. He's…read moredown-to-earth and completely honest. They'll tell you exactly what you need done here and will never try to sell you on anything. I've actually brought a few different used cars here over the years. It's important to find your local mechanic that you can trust. The place you can bring your car when something is up but you don't know what, and you want to be able to have someone look at it, figure it out... and that you know is being totally honest with what you need and what you don't. I'm so lucky I found that place in Ypsilanti. As Bob has gotten to know me as a regular customer, he's done so much to help me out. He goes out of his way to locate good used parts for me if I can't afford brand new ones. He knows me and takes care of me. I'm glad he really appreciates regulars like that. I just have to call ahead and see what they've got going on... because they DO get really busy, all the time. Think about it, though... isn't it a good sign when the shop is always busy?

Every interaction and service that was provided has been excellent!…read more I am a member of my companies Great Service Group and so I know great service when I experience it.

Great place for oil change only! DO NOT GET ANY REPAIR SERVICE AT THIS LOCATION! A car dealership…read morecharges less for a brake job and gives you a warranty. No guarantees this business will be here next year if you need warranty work. Get a written estimate if you fall victim. What repair shop does not have the tools to do a brake job? I only needed one brake caliper motor replaced and was told I needed both replaced and extra $150 RUN DON'T WALK AWAY!

The best oil change place I went to only one guy but he's is super cool he showed me that…read moreeverything he did and had me come out of my car and watch him great place

GREAT CUSTOMER SERVICE. I drove over a spark plug and my tire went flat on my 2024 Chevy Traverse…read more Thaddeus and Marcus were fabulous in taking care of us and getting us back on the road within an hour! Thank you for such great service!

I'm not sure if it's just this location or what but says they open at 8:00. Nobody's picking up the…read morephones till 9/9:30 They'll keep you on 5min + hold times. Customer service is fast, curt and right on hold. No time to talk. Just in case anyone's on the side of the road or in traffic..