It took me about a month to write this review because I wanted to make sure there were no issues before posting. I cannot say enough good things about Convenience Auto Repair. After having numerous mechanics work on my car and still not fix the problems correctly, I was beginning to lose hope. Then I took my car to Convenience Auto Repair and spoke with Matt and Pat. They listened to my concerns, found the issues, took pictures of the issues and sent them to me before the work was done and they fixed my car properly. I had repairs done in the past, including replacing the slave cylinder clutch hydraulic line and the parking brake cable, but the problems still weren't completely resolved until Convenience Auto Repair worked on my car. Now my car is running like it's brand new! It's such a relief to finally have a car that drives the way it should. Matt and Pat were professional, knowledgeable, and honest throughout the entire process. If you're looking for mechanics who genuinely care about doing the job right the first time, I highly recommend Convenience Auto Repair. Thank you, Matt and Pat, for giving me confidence in my car again! If you want it to sound a little more casual and personal, you could even end it with: "Finding a trustworthy mechanic isn't easy these days, and I'm so thankful I found one. You've definitely earned a customer for life!" read more

Now this is what service is all about! These guys are kind, smart, and honest. (And they have a courtesy shuttle, which we so appreciated.) I recommend them wholeheartedly. read more

Went there to get estimate on engine light going Previously has it checked at gas station that indicated code number Told them what the assessment was They diagnosed it and came up with the same diagnosis code and charged me 150$ Told me itv would cost 1200 to repair Took it to new roads garage who didn't charge me for the diagnosis and I paid 450 for repair Major difference in price and service read more

Many people recommended this shop! And for a good reason! Fast, Efficient, Fair! Great Work! Great Communication!! read more

Always accommodating when we need emergency repair. Prices are always reasonable and they even have sometimes not charged for a small diagnosis. We have been getting our cars serviced by this shop for years. Always satisfied! read more

We have used Convenience for many years for our Subarus and for our much beloved Mitsubishi Eclipse, a street model that has been a great car to own and drive. We almost sold the car because we received a diagnosis, a very high quote for a head gasket job. The bolts for the engine repair were quoted as $100. Per. Bolt. So that is $1000 JUST for the bolts! We took our car to Convenience because it died at an intersection. The first repair they completed was for changing out the crankshaft timing sensor, spark plugs and wires. When it still ran poorly after completion of that job, they diagnosed it needed a new head gasket, quoted to us as a $3400 job. We decided to get a second opinion at a shop that has a mechanic that knows Mitsubishis. It turns out because the the timing was improperly adjusted, the car was running poorly. We have a photo of the timing out of alignment that the second shop sent to us. It also turns out that the new camshaft timing sensor was an inferior aftermarket part, and the second shop replaced it with an OEM part, which costs LESS than the part they appeared to overcharge us for. The bolt was also stripped. MOST IMPORTANT = NO need for a head gasket job. The 2nd opinion shop we ended up using also mentioned that our car wasn't known for needing that type of work. It doesn't overheat. A shop that guarantees their work doesn't mean a whole lot if some of the profit they are making is using substandard instead of OEM parts that are overpriced to begin with. YES there are supply chain issues, but the shop we used got the parts needed, including OEM, no problem. I checked with DSM Tuners online (as this car is highly desired for mods) as well others, and the price for the bolts, certainly, was way out of line. Also, PLEASE ask for OEM parts ONLY for your car repair and do some due diligence if the part prices seem a bit high. We almost sold a car that we love, and no longer need to do so. Be advised. read more

Convenience Auto Service - '98 classic Spyder, runs fine! - Auto Repair Near Me - Ann Arbor, Michigan

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I love these guys - they've always been competent, careful, friendly and HONEST. They've also gone above and beyond in finding recycled replacement parts and providing rides when needed. I'm so grateful to have a mechanic I trust! read more

Used these guys twice and have had great experiences. I'm a student, and they feel trustworthy and willing to help

Been taking my cars here for seven plus years. Honest, friendly and reliable service at a fair price

A level of helpfulness and friendliness that made me wonder if I was on another planet! We had a tire catch a flat before we were supposed to go away for the long weekend. The team was able to accommodate and do a patch that prevented us from losing a day of vacation Cannot say enough nice things about the way we were treated, had steps explained too and they even topped up our wiper fluid because they noticed it was low Truly can't say enough nice things read more

I will keep writing a review, and this company will find a way to take it down. I'll be brief. Dishonest, lied about price, overcharged me, said the car would be in perfect running condition, brought it back 24 hours later with an oil leak, and they said I would now need to pay 2k to drive it safely. And then - here's the kicker - one of the mechanics offered me 500 for the car. I had put 2,500 into it. This company is sketchy and dangerous. Do not ever use. Ever. read more

I brought my car in for loud road noise. It turned out my front axles and bearing were fused together, having driven hundreds of miles without going in. The guys at Convenience Auto worked half the day to try and pry the fused piece loose, only to find that I needed a new axle. Due to delays in shipping, it was going to require a weekend to get the parts. I needed the car, and Joe knew that I was planning holiday activities with the kids. Without a car, it would ruin our plans. Instead, Joe had someone drive to Lansing to pick up the part for us! He went above and beyond to fix the car himself by end of day. Incredible customer service!! We got the car back at the end of the day, and I took the kids on several holiday activities over the weekend. Thanks Joe for tremendous customer service! read more

As usual Convenience Auto has not let us down! Efficienot and trustworthy. Great customer service. We will certainly be back!

They have friendly and helpful staff. Fair price for repairs. Some delays in repair occurred, but nothing more than a day to get parts. Brake calipers replaced and functioning after a few days of driving read more

Absolutely outstanding service and staff. They were responsive, fixed my Prius quickly, and addressed all of the concerns I had. I couldn't recommend and other service center higher. read more

This is the second time I got my Subaru 3.6R here for an entire annual maintenance. I am a very detailed guy, with specific requirement for my performance baby. Oil change, air filter, air conditioner filter change, tie rotation, cooler cleaning and replacement, thorough engine cleaning package. John not only does a professional job, but very friendly and helpful indeed. Hereby I share some photos with my car. Also I am saying the overall price for the complicated job is very fair! I will definitely come back for next time or more!!! read more

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This shop is convenient and staffed with talented mechanics. The attentiveness and service is good here, too! The starter on my car went out a couple months back. Convenience had a deal with a towing company that waived the towing fee if they worked on my car. I needed to get my car to a shop, so I figured, why not? It got towed up there and they got to work on my car within a day or two. I was very impressed by how communicative the staff here was. At every single stage, the mechanic called to update me with what they had found, what their estimate was for fixing each thing, asked straightforward what I wanted to work on, what I didn't. They never took action without my say-so. Got my starter together and it's worked like a dream, since. I also had them do an oil change while the car was there seeing as I was pretty close to needing one anyway. That being said, the labor cost was very high. One of the estimates they gave me for additional work that my car needed was such an upsell that I decided to wait and shop around. And I did find another shop nearby offering the exact same service for a few hundred dollars less. But I figure, the labor charge is how they offset the free towing, so I can't be upset about it. Business is business, and I'm glad theirs was there for me when I needed it. The other thing is, either they didn't actually do my oil change, or they didn't bother to update the computer in my car, so every time I start it I have to hit the reset button on my dash because it still reads as though I am due for an oil change. There is good service and mechanical competence here, but they don't have the most competitive prices around. I'm grateful for their help when I needed it, and you will get good work done here. I, however, will probably get future work done elsewhere. read more

Extremely friendly service, very quick, very convenient. I've tried a couple other car services since I've been in Ann Arbor (including places with very high reviews on Yelp and Google Reviews), but there was always something that left me feeling slightly dissatisfied. That was not the case with Convenience Auto Service! They did great work! I will be returning! I went to the Liberty Street shop for a regular inspection for an upcoming road trip. With the Spring Inspection deal (including an oil change) the price ended up being around $56 which, in my eyes, is very reasonable. read more

Really good service and people been dealing with Joe for along time he always gets me together

There just aren't enough positive words for these guys. They do excellent work, on time, and they're very specific about what repairs they'll be doing. Last time I was there, there was a surprise uh-oh on my car. They took me out to the bay so they could show me exactly what had happened and I could understand the (very necessary) added repair. They're incredibly friendly, helpful, and honest. As a female who has had more than her share of sketchy repair experiences in the past, I now wouldn't go anywhere else. read more

That guy Nicholas he's a good guy knowledgeable he on top of things there great place great service and good times

Over $100 to change a headlight last time. Did it myself this time. It took a while for me to figure it out because I'm not a car mechanic, but really guys? read more

Convenience Auto Service - Auto Repair Near Me - Ann Arbor, Michigan

This is my second time going to this Auto Repair shop and just like the first time, it was wonderful. I've never experienced such a welcoming and kind group of mechanics. Although I received some terrible news about my car, it lessened the blow to know that they sympathized with me and recommended some transmissions specialists. I will always return. Joe Sine gets a special shout out just for having a great sense of humor. read more

I fully appreciated the decent and polite word from the front desk man. But!!! What they have done is totally in an opposite of honest and sly way that different from their speaking! I also fully understand that the main goal of every auto shop is to offer service and make profits. However, be honest and be kind-heart can exist at the same time with making money. But!!! They for sure care making money much more hungered than be honest. Terrible service! This was my first time came here and will be the last time! Based on the high review score in google map came here, but it terms out totally not the case! evaluation and customers in a long run!!! read more

honestly, I feel like I scored on a reasonable price for the high quality service I received. I was genuinely impressed by how friendly and helpful the staff was. I definitely recommend them for any car service (Especially if you're someone who doesn't know much about cars- like me!) I believe the manager was the one who helped me out. Just want to say how I appreciated that I wasn't judged by my lack of knowledge of cars and what was happening with mine.. They were helpful, honest, and helped my car get back into shape in no time. read more

We had a very complicated issue with our 2011 Honda Accord, compounded by the supply chain issues that are affecting everyone right now. The staff at Convenience went over and above to make the repair in a timely fashion, even driving to Ohio to retrieve the necessary part. Our car is running better than it has in years! Great communication as well. read more

So what follows is a bunch of examples for why this place is no more than two stars for me. Forgive the exacerbated venting. After three service visits and numerous phone conversations, I'm sad to report that every experience has been negative. It's strange that a place called "convenience auto" makes me feel like nothing but an inconvenience every time I go there. I'm used to hanging around shop guys and I know the no-BS culture. I don't like to chit-chat either. But here my simple questions are met with more gruffness than a Russian mobster dishes out, followed by rude sighs. At this point you might be thinking that maybe I'm a difficult customer. You might be asking: "Are you one of them self-entitled folks that thinks the world revolves around them?" Or, "Are you one of those gear heads that try to prove that they know everything about cars?" or "Are you asking stupid questions with obvious answers?" Believe it or not, nope! And yet, I still leave feeling like I am the scum of the earth. The first time I asked to use their shuttle service they hemmed and hawed and made me feel guilty that I was taking a mechanic out of the shop. I just saw it offered on their website and assumed it was part of their daily business? I told them I was flexible and that it was no rush and still, they complained about how it was rush hour and I lived ALL THE WAY across town (mind you, it's a 10 minute drive - 15 in traffic). On top of that, some loose ends have been curiously left after they serviced my car and when I asked about it, they gave me a battery of irrational excuses and then mumbled something nasty under their breath. They offered to cut me a deal to fix what they broke. No thanks? If you broke it, please fix it for free and an apology would be great. And on top of THAT, phone conversations are always rushed and unclear with some prices thrown at me. It always sounds like I'm lost in a stack of paperwork. I don't think I'll be going back after all of this. I understand that they're busy and I understand bad days, but I haven't been able to catch them on a good day, let alone a neutral one. Their prices are great but the shop work is half-arsed and the service is unbearable. The good thing is that all this frustration has inspired me to be my own mechanic and I'm learning about cars while saving myself half the cost of parts costs, all of service costs, and ALL of the unpleasant attitude. Thank goodness for online VW DIY culture. read more

This place received several positive reviews from fellow students in my program at UM, in particular for Subarus (the owner is a former long-time manager (I think?) of a Subaru dealership. I went here a couple of weeks ago when I noticed a plastic shield something-or-other was hanging down from the bottom of Kermie, my beloved Subaru Outback Sport. I asked my dad if I could just tie it back into place with zip ties and he said while that was a reasonable temporary solution, he would prefer if I got it professionally fixed. Well, guess what Convenience Auto did? Tied my car back together with zip ties! According to Lou (the father of one of my fellow students, it turned out) I must have driven over/backed up over a parking bump or similar...the bottom of my bumper and the bottom of my car in general was a bit ripped up. I'm embarrassed to say that I don't know when or how this happened, though after a winter of virtual "off roading" over glaciers (Ann Arbor roads SUCK in the winter) it could have been any time. I went in without an appointment (though they're recommended) and got quick, efficient, friendly service. Lou told me that ultimately, the bumper, etc. would probably need to be replaced, but that they could make it stable and safe--possibly for years--until something worse happened. Sounds good to me! Using an ingenious combination of pushpins and, basically, zip ties, (and doing a much more thorough and sturdy job than I would have done) they pulled and pushed and zipped everything back into place. Took less than half an hour, cost me a mere $29.95. Everything on the car is where it should be, and some mysterious rattly noises have basically stopped now that everything is held in place. Thanks Lou! I'll be back. **Also! They have a service desk email address and use it, which I appreciate a lot. Like many "kids" of my generation, I tend to do a lot of my business via email, and appreciated that Lou answered my question in a few hours and fixed my car later the same day.** read more

I went from being frantic on the side of the road to laughing in the waiting room at Convenience in less than an hour. They were able to take care of Me and repair the broken coolant hose that left me stranded on the side of the road on a Friday afternoon. Great service and professionalism here, the only place I'll go for coolant changes from now on! read more

Crazy that I haven't reviewed this by now... I've had to take my car in here a few times and I feel that the service is very honest, very high quality and the price is right. I took my car here for a look-over right before I bought it and the guy said he'd buy the car for his daughter if I wasn't buying it already and he was right - only one easily fixable problem in the 2 years I've had it and it's a 13 year old car. One time, I couldn't start the car and they drove out to my house, sparing me the cost of towing it there--beyond nice of them. Turned out, I was using the old key and not the replacement that I had just gotten (DOH!). I was SUPER embarrassed, but they were so, so nice and didn't charge me a thing. Can't recommend Convenience Auto highly enough! read more

This is my go-to auto shop. The staff are all incredibly friendly and honest (I've brought things here for a second opinion and felt I got a way straighter answer on what really needed fixing right away and what could wait), and I've almost never gotten any sort of upsell. These days, we don't need service as often, as we've switched from two used cars to one used ne to now -- one newer one, but we still try to do our main preventative maintenance and checkups through these guys. When friends ask for an auto shop, especially for Subarus, this is my first recommendation. (Though Steve Steeb and a few other shops are also well-trusted). An added bonus -- the Liberty Street location is an easy walk from the #12 bus line, which comes in handy if you're trying to get back downtown or home on the west side. They do also offer a courtesy shuttle, but for me the bus is easy enough I've only needed it once so far! I haven't been to the Jewett location (which is smart spot to open a second shop), but if they are sharing and hiring the same sort of staff, I would still trust them in a heartbeat! read more

I can't confirm that they were being intentionally misleading, but there wasn't a great deal of transparency in terms of what it would cost to fix the cruise control on my Subaru. And now, after paying them $346 for what turned out to be only a diagnosis, it's still not fixed. So, I would advise that customers be careful with these guys... read more

These guys are simply the best! Service both our Acura and Surbaru here - we've done everything from new tires, oil changes, new batteries etc., and have not been disappointed yet. They are fast, friendly and trustworthy. I typically need to wait in their waiting area while my oil is changed, and they have free wi-fi and water/coffee available, and they are always quick and never try to up-sell. Mention that you're a UofM employee and there is a small discount. Highly recommend! read more

They too pricey they charge you for diagnostic test even though you have them repaired. Even with the AAA discount still the repair price is to expensive almost double compare to other repair shop read more

My Honda Odyssey overheated and melted down, I'm from Grass Lake and was referred to this exceptional place of business for an opinion on repair. They were honest and sympathetic, the car was goner and I had to have it picked up by an online salvage company. Convenience Auto allowed me to leave the car there - no charge! - for a week while all the details were worked out. I can not recommend them enough - great people, fabulous business. Thank you again, everyone at Convenience Auto:) Michele M read more

Finally, an oil change that I don't have to call my husband 15 times during to make sure I'm not getting ripped off by all of the extras that I "need". They have a nice little waiting room with comfy chairs and free wi-fi, they pull your car in for you, the car is waiting out front when you leave. Honest place. This is our go to for anything car related. read more

Very honest and quality work. They always take the time to explain what actually needs to be done vs what can wait. On my first visit, they diagnosed my steering noise as a faulty wheel bearing and quoted me $700 to order the part and repair it. They later found out that the bearing had been installed incorrectly by my previous mechanic, installed it properly and charged me only 50 bucks for the labor. Any regular auto shop could have easily installed the part and cashed in on the opportunity. The team at Convenience Auto are really knowledgeable and do all around good, honest work. read more

Brought a used car we're considering buying in, and Corky took great care of us. They charged $90 for a pre purchase safety inspection and it was well worth it, they found some helpful things and also just sat down to explain the overall condition of the car and their experience with the make and model in general. They'll also take that $90 off any of those repairs they identified during the inspection. Very courteous and kind, you really feel taken care of here. We'll be back next time we need work done. read more

They diagnosed dashboard warning lights on a 2010 Sienna. They overpriced parts. They didn't diagnose the problem. Their front desk personnel are friendly. read more

Update: They actually seem pretty shady. See detailed updates below. The front desk operation is friendly. They give an impression of being experienced and competent. They are said to be Subaru specialists, and there were many Subarus in the lot. I don't have experience with any major repair. I can say that their diagnostic procedures are somewhat formulaic, and as a result can be pricey. I wanted a sort of general checkup for my older Outback, and brought a written list of questions and concerns that I thought a mechanic could go over. But they don't work that way. They have a standard service package they call "Courtesy Inspection-Complimentary" (which costs $55) so I signed up for that. It turned out to consist primarily of checking that my turn signals work, telling me I need new windshield wipers for $35, etc. Probably worthwhile, but it didn't really address my main concerns. I knew that I had a P0420 error code, and that my catalytic converter was probably bad, so I wrote in my notes that if they had the car up on a lift maybe they could look at the catalytic converter and see if there were any obvious signs of damage. They did that. But--that is not included in the "Courtesy Inspection" package. It triggered the "Diagnose Check Engine Light" package, which is another $110. So I paid $165 for more or less what I could get free from Midas and an oil change place. Update 4/10/17: When I wrote this review I assumed there was just some misunderstanding, and they did the "Check engine light diagnosis" in good faith. But now I've looked at the work order again, and I see that "Check engine light" was written there and then crossed out--which confirms what I thought I remembered, that they told me the charge was $110, up front, and I said in that case I don't want that. So they took that off--but then later they added the charge back on. Why? This looks a lot like they concluded I wasn't a likely or desirable long-term customer (asks questions, reluctant to spend) so they figured, might as well rip him off for $110 while we have the chance. And, I'm increasingly dubious about their diagnosis. The check engine light has only come back on when I refill the gas tank, which isn't really consistent with the diagnosis of catalytic converter failure. On the bill it says the diagnosis is based on "visual inspection" but they weren't able to tell me what they saw. When I asked they changed the story and said it was really based on "monitoring." I never really grasped what that meant, except that it was something much better than just checking the code. Probably they hooked a voltmeter or diagnostic tool to the oxygen sensors. Maybe that is all you need for a definitive diagnosis. I don't think they did any emissions test, and they didn't swap out the rear oxygen sensor (which is the one thing that would have been of some use to me.) Quite likely I do in fact have a bad cat...but their approach seems very typical of the lazy mechanic: Check the code; replace an expensive component; repeat until problem goes away and/or maximum possible funds have been extracted from customer. This is common, especially with mechanics who are used to doing work for a dealer, under warranty. Another update, 4/25/17: Along with $35 windshield wipers, $80 to replace battery cable clamp, etc, the Convenience people said I needed new tires, and a brake job. Well, I've just been to Belle Tire, and they said, I don't need new tires...and I don't need a brake job. I feel like a chump to have paid Convenience $55 just to get a bunch of recommendations for expensive work that doesn't need to be done. I regret having them replace a belt, and wish I had asked to see the old belt. I suspect that repair also wasn't necessary. It didn't stop the noise that I was originally worried about, at any rate. read more