The engine light in my 2016 Chrysler 200 came on back in late February. What I initially did was go to AutoZone to run my own diagnostic check for free to figure out the issue. The results seemed vague and it appeared that being low on coolant was a possibility after checking under the hood, which it was. So I bought some for my car and filled it to the right level. I gave it about day to run through and see if that fixed the issue, but it didn't... the malfunction light was still there:( So I went in to Illi's after a week or so of the issue not resolving itself. I heard about this shop originally through a fellow student who had engine issues in the past. I told them what my results of the diagnostic test were and they ran their own diagnostics anyway to see what the codes came out to be. They called me later that day and told me that everything seemed to be okay. The manager said the codes cleared after taking it for a test run that afternoon. So they offered me 2 choices; 1) pick it up that evening, or 2) leave it there in the morning and have them check it again/do a cold road test in case the codes come back again. So I decided to leave it overnight just in case the issue was more severe than I thought, and man I'm glad I did!
The next morning after their cold run, the manager called me and said that the codes unfortunately came back. They told me that the Thermostat sensor was out of whack and needed to be replaced. Not the news I wanted to hear, but I'm glad they were able to find the real problem. Also, they luckily had the parts available to fix it. It took an extra afternoon to fix it because the design of my engine made it really awkward for them to get to the right spots. But after about 2 days, they got the job done. They also added a new clamp for the hose, but they didn't charge me extra for it, which was nice. Overall, it came out to about $550. More than I would have liked, but they kind of made up for it with great customer service and transparency about the situation.
Overall, I would recommend their service over the dealership any day. read more