some months ago, I use this business to install a new engine in my Chrysler 300. They did the installation but left my exhaust hanging my firewalls detached, and I had to take it back and they charged me more money to tune the engine up. I felt that they did ok job at that time I know that they left my engine shroud off, and they have my power steering pump, rubbing up against my pulling which another mechanic said it's a easy mistake to make, but they were unwilling to fix their mistake before I realize this, I thought they did a decent job, went back to have a transmission installed as I drove the car pulley ran and rubbed a hole in my power steering pump holes for which they were unwilling to meet me halfway. Just beware this things off of your vehicle and not be willing to correct their mistakes. I won't be using them consumer read more

hey, everybody, these guys were straight to the point, no frills, no email list. New. When my starter quit on me one day after work, a couple friends recommended Packard Auto for the repair. I called them and Ahmed was clear and to the point. He was able to get my truck into the shop the day I brought it to him, and out the next day repaired, with no issues whatsoever. He charged me a little bit less than what he quoted, so that was nice as well. Another bonus was that he was able to use the replacement part I provided, and left the old part packaged cleanly for me to take. I appreciate that. I have no complaints and I will call Packard Auto Repair for my next auto repair need. *Let Palestinians Live* read more

Ahmad is the Manager and he is trustworthy and thorough. He is a good man and a man of his word. He will do a good job for you.

I had a battery and alternator replaced in my 1988 Honda. They put the old belt back on. They should of put a new one on. I noticed the battery light. Then the belt broke. I called the shop to see if they warranty work. They said no. When an alternator is replaced the belt should be replaced. This belt broke on 94 during a storm so I lost all power. Absolutely terrifying. I could tell by the way I was treated when I picked the car up that something would be wrong. A 18.00 belt. I paid 600 for battery and alternator The belt should have been replaced when alternator was replaced.Go somewhere else especially if you are a woman. Total rip off. read more

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Been going here since a teenager. Top tier service. Best prices in town. Highly recommend! read more

Packard Auto Repair - Shop - Auto Repair Near Me - Ann Arbor, Michigan

After dealing with a lot of different car shops finally I was able to find my permanent place, Ahmad and his crew are great full of knowledge about different cars, Fast and courteous, I fixed my car 3 times there and for AC radiator replaced, air suspension fully replaced and transmission fix and water pump replaced and all of them successfully finished right away. Their prices all reasonable I am so thankful for your work Best wishes Yahya read more

This is the most underrated shop in town. Family owned and nothing corporate about this place. My Volvo needed its timing belt, cam seal and crank pulley seal along with other major stuff that needed to be changed. I was quoted 3 times more then what packard auto quoted me from other 5star shops on yelp. They were fast, elegant, told me what I needed and what I did not and were not pushy . God bless these hardworking guys! read more

Packard Auto Repair - Auto Repair Near Me - Ann Arbor, Michigan

I find it hard to believe that Packard auto repair are not one of the top ranking in town!! Its very hard finding a good and reputable company and honest in ann arbor I am very happy i found Packard Auto Repair As you can see in the images, they did a very good job on my car. I am so excited !!! I have to say, the people that work there are so nice!! Very kind!! they treat you like family. Prices are worth every penny. Most places have tried to rip me off. They did not!!! i used to work as a mechanic so i know the prices. This auto is probably the best place you can go to. And they stand behind their work. Free towing that was great deal for me read more

I had my brakes and rotors replaced by this shop for around $350. About 3 months later, my steering wheel started shaking badly when braking. I took it to another shop who confirmed the problem was the brakes and rotors I just had replaced. When trying to contact Packard Auto for a resolution, the man I spoke with on the phone was very rude and condescending. I will not be returning. read more

This is the fastest, most honest and most affordable repair place in Washtenaw County and further! recently moved and had to go to a shady repair place closer to home but never again! I will drive the thirty miles to have these guys do the work on my car every time. I have been here for various issues with various vehicles at least ten times and have always left feeling happy, 100% satisfied with the job done and most importantly NOT RIPPED OFF! Give them a try-you'll be glad you did! read more

I'm always nervous going to mechanics because I've been ripped off in the past, but these guys do quality work for a fair price!

I was passing through A2 from Chicago when I got the dreaded "check engine light". While most local mechanics were closed on a Saturday (except for the big name franchises), I called Packard and they told me they were swamped, but they'd help. After keeping the car for about 30 mins doing a very thorough inspection, they determined that it was nothing urgent to fix before my return trip back to Chicago. No fees, no paperwork-just like seeing a family friend for an honest opinion. I go to Ann Arbor frequently and I'll def use Packard for all of my auto repair needs. read more

Excellent customer service. They were prompt with a diagnosis and totally reasonable with their prices. I guessed what the problem was and assumed it would be an expensive repair but it was something much easier and more affordable to fix, which they readily explained. They totally could have ripped me off but they were 100% honest. Definitely returning next time I need any auto repair. read more

I don't know why I am surprised. My wife brought one of our cars here to investigate a rattle. In spite of not finding the actual cause of the rattle, a reinforcing strip on the underbody cover that head popped its rivets, they gave us a 1400 dollar list of work that our car needed. Including claiming the brake linings were at 20% (photo evidence for closer to 70% and only 2 years old.) and that the brakes were impossibly rusted and causing the rattle. They also claimed I needed new shocks, struts and sway bar links. The sway bar links where are not visible without removing underbody covers and there was plenty of evidence that the underbody covers had not been removed. This seems a classic example of the shotgun approach to fixing a rattle. Also, pretty clear that the person who assessed our car is either incompetent or criminally shady. read more

Affordable and honest! I usually get a couple of quotes from places, but this family-owned company blew all the competition out of the water every time; so I've now stopped getting comparables and I just take my vehicle straight to them. Appointments are recommended (even for oil changes) because they get busy and don't have a huge garage, but if it's an emergency, they do prioritize you! read more

Consistently great service. They are fast and no fuss with great prices. Please go here. I came back and asked to get a brake light fixed once and they got it done in 5 minutes with no charge. Best service I've ever received. read more

Did my air conditioning recharge for $80, my usual mechanic My Car Guy in Ypsilanti quoted me $140 for the same work. Talked to the owner's son who was really pleasant, a family run business I believe the family is from Iraq. They have a number of certified mechanics. They also sell used cars. I'd have no problem buying a good used car here. read more

Got stranded on way to Illinois Got towed here 30 mins before they closed they stayed late to fix my car and also gave a nice discount on total I wish more businesses existed like this had me back on the road in a hr,all the reviews make sense now they have great business ethics read more

Had my car towed after it broke down. Told me that it was a timing belt that was ruined, and would cost over $1000 to fix, despite the fact that my timing belt was not even two months old. They also tore apart a number of items on the interior of the car, and left it that way when we told them we would tow the car somewhere else for a second opinion. Moldings on the car were broken off, and someone had CLEARLY hit my car while it was at the facility. Paid $200 to have my car towed, and the only issue with the car was that it needed a sensor, as the wiring had corroded, and was not catching the start. The fix cost $200 and is running fine now. The most insulting part of this is that Packard is also a salvage yard, and said they would give me $150 for my car. Bottom line, if you want your car fixed? Don't take it here for any reason. read more

My car broke down in my driveway, so I called Packard Auto based on the good reviews I read here (and elsewhere) and the fact that they offered free towing with an auto repair. They came and picked me up within an hour, and dragged my sorry little Focus down to their shop; it was pretty busy, a good sign for a mechanic, I'd say. I arrived there in the early afternoon, and by the end of the day, they had taken a look at and diagnosed my problem; my rear brakes had seized, so I needed new shoes and the associated miscellaneous (reasonable and inexpensive) hardware that accompanies them. They could've insisted that I get new drums, too, but they said they'd probably be able to save them without a problem, saving me money. They did save them, and by the next afternoon (thankfully they're open on Saturdays!) my little car and I were reunited. They brought my old components out in a box for me to look at, too - I'm not well-versed enough in car parts to really assess what condition they were in (they looked like they had seen better days, though), but I appreciate the willingness to show me that the repair work they did was justified. Mike and KC (the owners, from what I gather) seem like honest, friendly guys, and they'll likely get my business again sometime. read more

These guys are great. Seriously. I just had to have 2 new control arms replaced on an older car. I took my car to three other places, and they all told me it would be at least $300 more than Packard Auto. Also, my car was finished in much less time than they told me it would take, which was an awesome surprise. I have had so many shady experiences at other places. I really appreciate the guys that fixed my car in record time on a 98 degree summer day. read more

Don't waste your time or money. Spent close to $500 for front brakes on for my son's ( a U of M student) car. Less than 10 miles later the back brakes mysteriously quit working. They were fine when we brought the vehicle in. Of course, for another $500 they would fix those too. I don't think so, we rented a car hauler and fixed them at home. Taking advantage of students seems to be the name of the game at this shop. read more

I started visiting Packard Auto Repair after I was disappointed with the oil change service at my Honda Dealership in A2. This business and their way of treating customers (writing as a female customer) is Exceptional. I went to Belle Tire when I was out of town about a noise in my Civic and was told it was a ~$600 repair and safety risk that I needed to repair ASAP. I came back to PAR for a second opinion and the mechanic literally took me into the garage to show me the problem and assured me that although it's noisy, it is not a safety risk. He also explained that since the repair is pending on removal of parts to see other areas, the full extent of what needs to be fixed and cost won't be completely clear until they start. Strongly recommend for their honest and kind work. read more

They fixed my car in a timely matter. When I took my car in I had no idea what was wrong. They called me let me know my battery was not keeping a charge. They explained they would replace it, drive it to make sure it drive smooth, wait a couple hours turn it back on sure everything was still working. They called to let me know when driving they left something so they check my ball joints and they needed to be replaced. I was told by someone else that my ball joints probably needed to be replaced so it wasn't like they were trying to add expensive things to my bill. They did not add anything I didn't need to my bill in fact once they started working one of the brakes was worn and they didn't want to but it back on. They replace the brake without charging me for it. I will be bring my car here all the time now. read more

Took my car in at noon, went to a nearby coffee shop, everything was ready to go by 5:30, completely reasonably priced and great customer service. Would go again for all my car repair needs. read more

I was stuck on campus with a dead car battery. Called AAA and she tells me that it could be up to a 3 hour wait with a few tow places she's tried. A snow storm was on its way and I had our dog in the car. And while I was still on the phone with an AAA rep, these guys from Packard Auto/Tow show up, It was a gift of relief, lol. The nicest guys I've had to deal with in a long time. They were quick and efficient and had my car running all before I hung up with AAA. Thank you! read more

I've already given Packard Auto 5-stars once, but I just have to do it again after taking in my car. I thought it was something more serious and had sort of said as much, but they called me and explained that it was way easier (and cheaper). A less honest place would've taken advantage of my expensive expectations, but this place don't work that way. I'm glad they're around. read more

So this is actually my first review, but after the experience I had with these guys, I couldn't stay quiet (also - they have many more reviews through google so check those out as well). While the outside of this shop doesn't make it look like the fanciest auto shop, let me tell you that their service was fantastic. I was having to move from Ann Arbor to Atlanta and needing to drive my jeep packed full with all my stuff. The day before the long drive, my car stopped working and was barely drive-able. I took it to Packard Auto Repair at 2pm, they got me in immediately and were able to diagnose the issue. Initially they said they would be done right at 4 when the shop closed, but they found another problem and stayed for an hour after their closing time to make sure they did a good job. All while they were doing this, I was able to run errands and get everything else for the move taken care of. One of the best things about these guys were a) they let me try and shop around online for a cheaper part at nearby auto places (theirs was the cheapest anyway) and b) they didn't try to sell me on a bunch of stuff I didn't need, which seems to be the staple of all auto shops. Highly recommended by me, but as always, do your own diligence before spending a ton of money at any repair shop. read more

Taking my car to Packard Auto was a huge mistake. PLEASE do not go here- they just fix things for the short run and do not care about the quality of their work.Infact, I had to spend 2x the money to have their work corrected a couple of days after! Shady business men and even shadier work! read more

I've been to Packard Auto repair several times for oil changes, tire rotation, headlamp changes, etc. They have always been super cheap and quick to complete the work each time I have visited. The staff is always extremely friendly and honest. I wouldn't take my car anywhere else! read more

I went in to get my AC Charged for the summer and take advantage of the special they had advertised on Yelp. I went in, signed some forms and authorized the work. 3 minutes later, the mechanic came back in the door and said "Your AC works !!" and I said "No it doesn't, it only blows hot air!". He said "Did you press the AC button?". Me: :-x I ran outside, and sure enough I had only turned the temperature knob to "cool" and never pushed AC. I really value their honesty because they could have "pretended" to fix my car and charged me the money. They chose to let me know that nothing was wrong, and I drove off the lot, without charge for labor or anything. They get an A+ for honesty!! read more

Honest place that does great, fairly priced, timely work. My husbands Audi repair did not take as long, or require as many car parts, as they had expected so they were straight forward and told him this when he went to pay! What car places tells you your car was done early and cheaper than expected. This was our second job well done by them, highly recommend. read more

OMG, this place is awesome! I live nearby and my car was parked in my driveway and embedded in ice. It was thoroughly stuck. They came within 10 minutes, moved my car so I could drive and then DIDN'T CHARGE me anything. What a sweetheart! read more

Great Service!! They were very knowledgeable and honest. They figured out the problem right away and immediately called around and found me a part. The guys were able to work on my vehicle right away and fix the issue. They charged a fair price. I have had bad experiences at other shops around town, so I am glad I found a place I can trust. I will use Packard Auto again in the future. read more

These guys are great. They have great prices and are very friendly. They were also able to fix my truck on two occasions - once much cheaper than the dealer and once on very short notice. read more

I would give them 10 stars if I could!!!! After shopping at Costco in Ann Arbor my car didn't start so I went into Costco to find out if they knew of a towing company, they suggested Packard Auto Repair because it was pretty close. They were prompt in finding me and towed my car to their repair shop and said it was the alternator. The worst part of this is it was a Saturday afternoon around 1:00pm, I wasn't sure how long they were open and if they would be able to replace it that afternoon. They replaced it in a little over an hour and I was on my way!!!!!! For me they were excellent in price, promptness and service!!! I would recommend them highly!!!!!!! read more

Excellent, informed, no-bullshit service. We brought a car in to check it over to see whether we wanted to get it; they spotted the issues and saved us from spending thousands of dollars. They are straightforward and honest. Highly recommend. read more

I highly recommend Packard Auto. Most honest and reasonable Auto Shop in Ann Arbor. Very knowledgable. I won't trust my car to anyone else! I have referred friends to them and they have now become loyal customers. Love this place!! read more

Took my car in with transmission problems. they towed my car in for free, and gave me several options to get my car back on the road. The techs were knowledgeable, so was the rep working the counter. Labor prices were reasonable, and the price of parts was about 1/2 of what a dealership would charge. I know a lot of people go to Yelp to voice complaints about mechanics, car dealerships, etc., but these guys deserve recognition for the great work that they do. read more

Yelp will prob blackmail pack auto into deleting this review...but kinda shady...I came in looking for a price quote for my AC compressor. I decided to play dumb to see how honest these guys are, and the guy giving me the quote tried to convince me to replace my condenser too...for like an extra $400. I know my way around a car and I looked to make sure and there was no dye around the condenser to suggest a leak. There was some dirt and grime, but not one drop of dye. Also their quote for both jobs was about $300 overpriced. read more