My kids and I have been discussing replacing our minivan with a smaller car for years, but I loved…read moremy minivan (still do) and couldn't imagine parting with it. Over the past few months, my son and I searched for affordable used cars, test-drove cars, shopped around for a good trade-in price for the minivan, and even posted the minivan on Marketplace. Yesterday, as I drove off the High Street bridge and returned home to Alameda, instead of turning left, I drove straight to Diamond Auto's lot. I recognized my son's dream car by the enormous spoiler on the back. I took it for a test drive. I sat with Alex to discuss the price. Today, my son and I test drove the car. We sat with Alex to discuss the price and the warranty (3-months, which isn't much, but it's 3-months longer than any other warranty we were offered). We came to an agreement. I gave Alex the keys to my beloved minivan (which is now for sale, by the way), a lump sum on my credit card, and drove away in a sporty sedan. It wasn't just that we found the right car at the right price today. We found the right salesperson. Alex is supporting the local community as well as his own family. He negotiates directly and clearly. He speaks respectfully to middle-aged women and teenage kids. No gimmicks. No pressure. No confusing equations. Tell him what you need, and he'll tell you what he needs. If it works, it works. If it doesn't, no pressure. I enjoyed doing business with him.

I had heard great things about Diamond Auto and about Alex, so when our family car finally gave up…read morethe ghost, my wife and I decided to check out their inventory. Their website made it easy to narrow our choices down to three cars before we even arrived, which helped take a lot of stress out of the process. When we got to the lot, the atmosphere immediately felt comfortable. Someone greeted us, let us know he was available if we had questions, and then gave us time to look around on our own. The lot was packed with cars, but the team cheerfully moved vehicles around so we could compare our options. They showed us practical features you don't always see on a spec sheet, like trunk space, rear AC vent locations, and USB ports, which really helped us eliminate some options. We test drove two cars, reviewed their deals, and met with Alex, who gave us his card. When we mentioned we wanted to look at other options they were completely understanding and didn't pressure us or ask for our contact information. We stopped by the nearby Toyota dealership since our old car was a Toyota, but the prices there were noticeably higher, even for used models. Two days later, we returned to Diamond Auto to try one more car. Alex even let us take it home to make sure it could handle our daughters' softball gear and our camping equipment. That extra step made a big difference. Once we decided it was the right fit, the financing process was quick and easy. We grabbed bagels next door while the paperwork was prepared, and less than an hour later we were driving home in our new car. It's been a month since we made our purchase and the car has been running great! We event took a road trip from Alameda to Portland and back. We are still thrilled with our purchase and will definitely return to Diamond Auto in the future!

I purchased several very inexpensive used cars from small dealers over the years as there are great…read moredeals to be had. I was interested in a car on this lot that dropped to half the original price in 3 months and couldn't get a response from two websites (Carfax, their own), phone or text, so my gf and I showed up on a Saturday morning. I was informed by the attendant that the car was stored off-site and he could not drive it as it had a manual transmission. The manager would bring the car from storage in a couple of hours. My gf and I drove almost an hour to get there, so we found ways to kill time (Oakland flea market, Crown Beach and a coffee shop across the street). Four hours later, the car finally arrived. I knew the vehicle was crashed from the photos posted, but the attendant did not share that it had been broken into. It not only had the absolute dirtiest interior I have ever seen in a car at a lot, there was broken glass everywhere, the stereo was gone, wires were hanging out of the dash and most of the HVAC controls were missing. I was surprised they would even show it in this sad state. Despite all that, I test drove it, without my gf who couldn't get in because of the glass all over the passenger seat. It drove well and I was assured they would fix the window and clean up the glass. When I followed up with the attendant a few days later via text, he shared photos of the repaired window and gave me an out-the-door price that was significantly more than expected. Remember, I have experience with these transactions, so I asked for an itemized list of the fees. That's when I balked. The last three cars I purchased, all from similar small dealers, were in the same price range and included the typical additional fees (document processing, smog, smog certificate, etc.). The total percentage of the tax, title and license, plus fees relative to the purchase price for those cars was 23%, 24% and 25%. Reasonable. When I calculated the total percentage Axum was charging over and above the purchase price, it was 39%. I shared a screenshot from the DMV website with the attendant that illustrated the estimated sales tax and registration fees at less than $400, yet he was quoting me $450 before their additional charges (for a total of nearly $600 on a car that wasn't even $1500). At this point, the attendant stopped being polite and curtly informed me that was the price and if I could not pay it, they could not sell the car. It was easy for me to walk away because I don't need a vehicle. Had I been in a different situation, I might have paid the inflated price. I checked the out-the-door cost for a different car on another lot yesterday. The percentage of the purchase price for TT&L, even with higher doc fees: 18%. I received a sincere apology from the owner for my less-than-ideal experience. Added a star for the follow-up/accountability and improved customer service.

If you're fine with your time being wasted, go here!!! I was trying to sell my car off and was in…read morecontact with Allem. We scheduled many days to meet but each time he did not show up. So rude and unprofessional! They will not value your time. They will not follow up with you and they will not keep their word. I ended going with another company that offered me more than what Allem was trying to low ball me for. DO NOT GO HERE IF YOU VALUE YOUR TIME!!!

Great experience from start to finish! Spoke with Dave to help me find the perfect 4Runner for me!…read moreAs soon as they got one in Emmanuel helped show me the ropes of how everything worked and got me in and out of there creating an absolute seamless experience! I'm so happy with everything!

We had an absolutely amazing experience working with Daniel! From start to finish, he made the…read moreentire process of buying our Tacoma feel effortless. We went up from Monterey but locked the truck down over the phone the night before. It was hands down the easiest and smoothest purchase we've ever had. He was knowledgeable, patient and never pushy, which made us feel comfortable and confident in our decision. He answered all of our questions, kept everything transparent and made sure we drove away feeling excited, not overwhelmed. We couldn't be happier with our Tacoma and the experience Daniel provided. If you're looking for someone who truly makes car buying simple and enjoyable, Daniel is your guy. Highly recommend!

If I could rate negative stars I would. The salesman ALEX is a SCAMMER. The whole business is a…read morescam in my eyes. I bought a car over a year ago. And the title to my car is still NOT in my name. I've texted him so much times and have called him so many times I've lost count and no answer back. I've gotten pulled over because of my registration which he said he paid for but did not. I had to pay an extra 400$ to get my registration tags. And still have to go through another process to try and get the title under my name because ALEX hasn't done it in over a year. He answered me 1 time in 10 months on the phone call and promised me he would do it and to call back to remind him. And again and again, ignored me after. Stayaway from them and especially away from ALEX. I strongly recommend that the own gets back to me or fire ALEX because he is not trustworthy and has pocketed my money for registration fees as well as not putting the title under my name. I'm In constant anxiety due to the problems ALEX has given me. Very shady guy and continues to ignore my calls and text messages.

Very well below market price options. And a really great vehicle!…read more We just bought a great SUV at an amazing price. Both Alex and Bryson have been great! They referred my husband to a very reasonably priced warranty as well. There was an issue with the middle row seat belt being stuck. We have children so safety is our number 1 priority. They are having it fixed for us after the completed sale. This is on top of their already wonderful customer care and service. I highly recommend doing business here.

I maintain multiple cars through German Auto Service, cannot say enough about how efficient,…read morehonest, professional and kind this group is. I ONLY trust them, always and refuse to take my car any place else. I know they are honest as I had quotes locally (where I live) and wanted a second opinion so I go to them and they are thorough and patient and they had continuously saved me thousands of dollars! They have the ability to explain how things work internally, so that I get a better understanding of potential failures in the future or basic maintenance requirements than are necessary. So I gain knowledge and I understand more, on top of my cars getting the best attention. On occasion they cleaned/detailed my car, and had helped me with Uber or anything I would need, Chris will help. Things are expensive and I need reliable people to help with my cars and they save me money, they save me time. Thank you guys for all you have done in maintaining my cars for 23 years and all my cars have been maintained so well, that they run almost new, never any major mechanical/ computer issues. THANK YOU!

I came here about seven months ago to have my ( Audi) 2021 A5 worked on. I got the runaround from…read moretwo different ( Audi) dealers about a major problem. So I didn't know what was real anymore. I'm not an automobile expert. So Chris is the expert. He's the real thing he gave me a quote. It was a lot of money. And they fixed my car permanently. It runs like a top now. I'm the guy passing you on the 80. I'm bringing my car back to service here and I'm gonna go no place else.

BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!

This is now the 4th vehicle i've purchased via BuySide Auto/Roadster. Chris Gross is awesome and…read moremakes the process certain, fun, informative and low stress. I just leased a BMW i4 with Chris after sitting through 2 agonizing weeks of terrible follow up from a sales rep at a BMW dealer who couldn't commit on getting a car for me. I didn't argue over price, I said my one criteria was just assure me you get a car quickly for me. No returned phone calls no follow up with me after we agreed on price/terms. Sad. Maybe everyone has hammered dealers for so long for being too aggressive, now they don't seem to really care if they follow up and get a deal done. Weird. Anyway, happy that BuySide Auto exists, is serving their clients well and has been a great partner.

I didn't buy a car but got to the process of signing and unfortunately I could not follow through…read more Carlos and Maria went above and beyond even before I bought a car to help me out in my situation. Once I'm fully ready for a different car they are my first choice to make a purchase. No pushing of cars to buy from Carlos. He just goes with the flow and is super helpful and nice. Maria worked out a bunch of things to help figure out my finances and get me in the car I wanted. If you see this sorry for the waste of time Carlos and Maria. I'll be back soon though!

From the owner: Used car dealership . Used car alameda .read more

Jose and crew have replaced a few headliners for me in my cars over past few years. Have always…read morebeen very happy with the service and the final results. Good pricing for great results. My latest job was particularly difficult but they competed all the work in one day. One of the best auto upholstery shops in the Bay area in my experience. Will always be my first choice.

What a gem of a business the owner is an expert in his work and cares about the product. He did my…read moreheadliner, seats and carpet and knocked it out of the park. He did an incredible job and his prices are great. Thank you for helping me with my danger ranger

A very good shop. I have been restoring my old car bit by…read morebit and this shop has made the project easier. I tend to buy my own parts and this shop is ok with installing them, which is a big plus. Good people at this shop, I will be taking my old one here going forward. Sometimes you have to wait a week for an appointment but that's fine with me. Thank you David and team.

Service was great…read more Saved money by NOT going to the dealer. Good customer service. Locally owned and operated.

Worked with Amanda she was very transparent with the whole process Super kind and friendly. Shared…read moreeverything she knew about the car and with her help I was able to drive of with the car I was looking at. Recommend seeking her help if interested in buying.

Entering Oakland Acura to look for a new car was stressful. I hadn't bought a car in AGES and…read morehonestly didn't even want to think about the process. Then I met Brandon, an amazing sales associate who completely changed the experience for me. He took his time, listened to my wants and needs, paid attention to my dislikes, and was patient and attentive throughout the entire process. Because of Brandon, I walked out with an amazing new car for me and my family! If you're looking for a new car, go to Oakland Acura and ask for Brandon , he's the man!