We had the best time here this weekend. Since this year has been life changing for us all, I decided to host a cute covid safe wine & onesie girls night at Intercontinental Boston and I'm so happy I did! I booked two rooms- the Superior Suite and a connecting double Queen room for our wine & onesies night. The Superior Suite was gorgeous with a corner floor to ceiling view of the city, deep jacuzzi tub (and separate shower), two bathrooms, etc. The double Queen was amazing as well with a spacious bathroom (jacuzzi tub and shower included). Let me tell y'all readers that we had thee best time evvvah! The rooms were absolutely perfect and the ice machine was right down the hall without a Karen in sight! Our masseuse had more than enough room to set up the bed and heat warmer machine for hot towels. What really made our stay A+ was the friendly service received from John upon arrival and Inilta during checkout. Thank you both for being so kind and accommodating! I will definitely stay here again without hesitation. Other notes: -No microwave or mini fridge in the rooms. The mini bar was locked (I thought it was the fridge) but when I called guest services to inquire they told me there are no fridges in the room. I read another review that stated fridges & microwaves were available upon request. Considering the money I spent on both rooms that's info I should've been privy to (hence the -1 star deduction) -Overnight Icon valet parking: $44/ 24 hours -Room keycard needed to access the floors -Lobby bar/restaurant RumBa is open -No smart TVs - we weren't sure how to hookup our phones with the usb to their TVs to watch Versuz, however it sadly was cancelled because Ashanti caught covid. read more

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Nice hotel, clean room. Claims to have peloton bikes in the fitness center, but they only have one old fitness cycle in the fitness center

Amazing experience!! Super friendly staff! I loved everything about this hotel and how they treat their guest. This hotel would be my first recommendation read more

InterContinental Boston - Great lighting in the rooms - Hotels Near Me - Boston, Massachusetts

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Overall, one of the best hotels I've ever stayed at. Checked in a bit late after some tiring traveling, and the front desk upgraded me to an executive suite! Truly an incredible room--the bathtub was amazing as well to soak in. The amenities were equally incredible. The indoor pool was lovely and the gym was huge with proper weight sizes (thank you for having more than 50 lb dumbbells). Too bad I live in Boston, because I might stay here again in the future. Unfortunately, the only thing that went wrong was that my dry cleaning arrived 40 minutes late. But the way the staff handled that was also beautifully done, and I still think this warrants a 5 star stay. Status: IHG Spire Ambassador read more

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Lovely staff Amazing views Great restaurant and very accommodating The manager Christina is AWESOME! read more

What a first class experience!!! We just completed a three-day visit, and couldn't have asked for better service throughout. Great reception at check-in, as we were warmly welcomed and given an upgrade to a limited water view room due to my Platinum status. Rooms are well appointed with high quality sheets that are seemingly pressed and fresh each day. Two robes, slippers and quality toiletries are provided. We had room service one morning and dined in the restaurant one morning; the quality of the food items and service provided were excellent. In fact, we received warm welcomes and sincere greetings upon each of our daily comings and goings, from the valet, reception desk, and adjoining concierge, with a nod of their head. How nice!!! We had turndown service each night, with water and the expected chocolate. We enjoyed morning delivery of a choice of papers. Though the business center charges for the use of the computer and printer, the reception desk suggested that I send her an email with the attachment I needed so she printed it out for me. Of course, there's free accessing and printing of boarding passes. A great hotel with excellent proximity to area attractions, etc. read more

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Outstanding customer service. Every single family member has stayed here at some point and myself, multiple times. It's always chosen for the beautiful location and great service. Today, my room is probably my least favorite because I don't like the roof view. it distracts from the water view. Still a family favorite and we will be back. read more

InterContinental Boston - Hotels Near Me - Boston, Massachusetts

Best hotel in Boston!incredible accommodations and service. Amazing bar and restaurant as well.

One of the best hotel stays ever! After spending the day in the airport with 5 hours of delays we arrived fried to the InterContinental and then everything improved! First off I love the smell of this lobby - like a relaxing spa kind of sent when you walk in and ice cold cucumber water awaits you at check in - great start! Then we got upgraded to a king suite which was one of the largest hotel rooms I've ever stayed in and everything was modern and clean. Huge living room w half bath, separate bedroom and a monster size bathroom with full tub and walk in shower with the best water pressure of any hotel! Hotel has a nice gym and pool. Staff was always super friendly. Restaurant on site was great for breakfast and dinner and the bar was solid at night. Great location for sightseeing. I cannot wait to come back again!!! read more

We stayed here for almost two weeks for a 5th anniversary vacation. Overall the hotel was nice if you are traveling on business but this is ABSOLUTELY NOT the place to go for vacation. List of issues: Room was dirty when we got there (earing backing on sink and hair in tub proved it wasn't clean). We also didn't have wash clothes until I requested them twice. They didn't have whirlpool tubs as advertised on some travel sights which is the ONLY reason I booked the hotel in an inconvenient location - nobody did anything to make this right. We were put as far from an elevator as possible which was a pain over an almost two week vacation which already had lots of walking. Surprise $30 daily resort fee (no one told me until we checked out) to cover turn down service we only used once, gym we never used, and pool we never used because it closed early and was more of a lap pool than a swimming pool. Very limited room service menu that got old after one day. No lunch service which sucks if you come from a different time zone and need food mid-day. $55 a day valet parking (which isn't unusual) but valets were rude. On first day out, I was rushed and honked at multiple times because the valet put the vehicle in the path of traffic. Small spot in fridge that wasn't big enough for a bottle of soda. No microwave. Coffee pot down under cabinet where I had to get on the floor to use it (it too was extremely dirty the first time I used it.) TVs are old. A lot of hotels these days have smart tvs that you can connect to. At minimum, I expected to be able to connect a gaming system or laptop via an HDMI cable - this wasn't possible because of how the tvs are connected to the wall. Makeup mirror had almost no light. The only really good thing about this hotel was the concierge service. I have no plans to stay in an IHG hotel for another vacation again. read more

Fantastic hotel. Great location by the Seaport, South Station, and easy access to most of the important spots in town. Staff were incredibly friendly and attentive. Rooms were clean, expansive, and attention to detail was great. Would highly recommend! read more

InterContinental Boston - Double room - Hotels Near Me - Boston, Massachusetts

Nice place with great staff,l who went out of their way to make sure we had a great stay

Location, location, location! This is waaay off the tourist path. So if you're looking to go where all the action is, this is not the place. Pool is mostly a lap pool. It is a very clean hotel. However, had to request a few changes be made to the bed. No mini frig access I guess cause of Covid! It's a fair place to stay but like I said if you want to go where all the action is, find something different. read more

No transparency, previously undisclosed additional charges required on check in. Came for a concert, made us late. Didn't stay at the hotel. I wasn't paying in advance for incidentals! Agreed upon room rate increased by $200 in advance. Zero compassion or helpfulness. I even joined their vip, listened to their sales pitch for their Holiday club, supposedly earning 500 points, for all the good that did! They ruined an irreplaceable dream venue! Morgan Wallan ... missed the first hour and 1/2 of the show! Missed Bailey Zimmerman, start of Hardy...Never again! I'm 63 years old, missed opportunity.... How many more chances do I have like that? Shame on you! read more

We stayed here for a girls trip while in Boston. The hotel was a in a prime location in downtown Boston. The reception and lobby area were very nice and and clean. The room was also very clean. We also enjoyed the gym, it was very well equipped (way more than most hotel gyms). However I had to remove one star because there was no fridge in the room, they did not provide water bottles, and there was a $30 amenity fee per night stayed upon checkout. This was not previously advertised and outside is the gym, I am not sure what other amenities are included in this price. Overall enjoyed the experience at the Intercontinental Boston, but be aware of the items mentioned in my review. read more

This is me & my husband's 2nd time staying here at Intercontinental Boston. This hotel is by far one of the most beautiful hotels in Boston. It's location puts you right in the heart of the city. On a beautiful day you wouldn't even need an Uber, everything is within walking distance. During our first stay our room had a view overlooking the bay, this time we had a city view... both views are a real treat although I really loved falling asleep to the city lights. It reminded me of a screensaver. The design of our room was really cool with the bathroom being directly behind the bed separated by sliding windows. When the windows are open it gives the room a larger feel. Our bathroom was very spacious with a large separate bath tub & a stand up shower. The water pressure was a tad low so be careful when using the toilet. Unfortunately the toilet easily clogged using minimal toilet paper. The bed was very cozy. Squishy pillows & fluffy light linens made for a good night's sleep. The lounge chair at the bottom of our bed was heavily stained. With the rest of the room being in pristine condition the stains on the lounge chair easily stood out. You can see they've tried cleaning it but they should probably just replace it. We ordered 2 continental breakfast to be delivered to our room in the morning. Our server was very sweet but sadly the breakfast was cold & mediocre. Definitely not worth $100.00 We very much regret ordering in & will never do THAT again. You live & you learn. The fridge is fully stocked which we didn't realize until the morning we were checking out. Something we will use the next time we visit. The lounge area & bar are gorgeous!!! Plenty of seating throughout with multiple running fireplaces. Such a relaxing ambiance. Our bartender "V" was great! Very friendly & made our drinks perfectly! I recommend you try their Espresso Martini, YUM!!! The outside patio leading to the bay has a few patio chairs to sit at. It's been a very cool rainy Spring so there weren't any cushions on the seats so we didn't sit outside very long. This hotel really has it all. It's our go to whenever we stay in Boston! read more

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This hotel was a horror! The room was to be paid for by a relative - but the hotel insisted on taking my credit card when I checked in, and I was told the charge would be removed in a few days once they had made sure that I had not trashed the room. I am a musician, but not a rock star, and I don't trash rooms, thank you very much!!! Well, two and a half weeks later, the charge is still on my card. I spent an hour on the phone with them, and they still have not resolved the issue. It takes me more than two months to earn the amount charged for the room - which was a group rate, no less! So outrageous. I was not able to sleep a minute, because the sheets are clearly washed in scented soap, and the artificial perfume of the detergent had be gagging all night. The bathroom floor was marble. The shower leaks onto the floor - making for a very dangerous situation. I have a friend who died after slipping on a wet marble floor. It was treacherous. The toilets are made for kindergarteners - so low. And there are no grab bars. Clearly, anyone who is over a certain age would have a problem with this. And they were unable to log me into their internet. When I complained, they said, oh, there is nothing we can do until tomorrow. And, when I checked in it was 9 at night. I had taken the train in. All of the food stalls in the station were closed, and I had not eaten anything all day. I asked at the desk where there might be an affordable restaurant nearby. The clerk told me there was nothing. I was so hungry. I turns out there was a Thai restaurant (which happens to be my favorite) directly across the street that is open every night until 10. When I told this same clerk about this after I discovered it two days later, she denied the conversation she had with me, saying I was asking her about the time. (Time? What???) Just an all around horrible experience. And I still have not been able to resolve the payment situation. Hate this place - would not recommend it to anyone!!! read more

Horrible experience. We were told our room wasn't ready (an hour after check in) and when I said we have to get ready to go to a wedding the front desk told us we could use the gym. Humiliating. They wouldn't offer any discount or other solutions, just free breakfast. It felt like a scam, not a luxury hotel. Horrible customer service. And the bed was stained after we finally got in it at MIDNIGHT. read more

InterContinental Boston - Stained mattress - Hotels Near Me - Boston, Massachusetts

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Highly recommend I love this place, nice and clean great location, staffs very nice and friendly Much better than Four season downtown!! read more

On the waterfront in Boston this is a wonderful hotel and location. A short walk to South Station T Stop, The North End and of course walking distance to almost everything in Boston. I did a nice walk even to the Prudential Center and back. The hotel is beautiful and my room was a good size and so well kept. The staff from the front dest, Concierge and room attendants were all friendly and always asking what could they do to make your stay better. We had a lunch for a large group in Meil and the food and service was top notch. I have been to Boston numerous times but never have stayed in this hotel. For sure on my next trip to Boston, the Intercontinental will be my first choice. read more

InterContinental Boston - my room - Hotels Near Me - Boston, Massachusetts

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The latest changes to the hotel bar are disappointing. It now feels cold instead of inviting. The TV systems need to be upgradeded to allow for streaming etc. This used to be a grand hotel, now it is average. The front desk staff used to be super friendly, now they are bland and seem like they don't like their jobs. Do better. read more

Great location in downtown Boston. Room was made up on arrival, but certainly not clean. City view rooms are directly across the street from a Firehouse. Sirens all night long. I have stayed at other IHG properties and this hotel does not seem to meet the standards of this group. Will not stay here again. read more

This hotel is absolutely gorgeous. The lobby is spacious, the valet was helpful and professional. When we got to our room it was a little weird waiting for our bags to come up but they were very prompt. The view is what we came for and we are in heaven. read more

InterContinental Boston - Boston Harbor - Hotels Near Me - Boston, Massachusetts

I stayed at the Intercontinental NYC last month and had very disappointing and negative experience there. To be honest I was nervous about staying at the Intercontinental Boston - but I am glad we did!!! Check in was easy and quick. Jeremy, who checked me in, was very pleasant yet professional. The room is lovely, spacious, with a beautiful view. The bathroom has a shower and a bath tub, the bath tub overlooking the bedroom (connected by a sliding window)!! They do have a nice and trendy-looking bar (looks like the Parasol at Wynn Encore in Las Vegas)z. Their restaurant overlooks the harbor - which we haven't tried yet. I am very pleased with the location and the hotel. One improvement: the rooms need water bottles and snacks (at least water.......) especially during hot summer months. read more

Beautiful hotel. We arrived quite early, after driving all morning we were looking forward to getting our rooms, we booked 2 rooms, for both we requested early check in. I initially was told it wouldn't be a problem. When we got there, nothing was able to be done. From 9am until 2pm we had to laze around which was seriously annoying. Other than that, it's lovely. The views, the location absolutely amazing. We came back after dinner and grabbed at drink at the bar Rumba, the bartender was so nice!! Room service for dessert was a great idea. They told me 25 minutes, it was there in about 12! read more

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Stayed here twice. Great hotel. Excellent bar with great food and fun atmosphere. Had a nice stay. Would stay here again.

This is the best smelling hotel I've ever stayed at! Seriously - you walk in the lobby and aaahhhh ... it smells so good! Room was clean and had a great view of the street and skyline. Restaurants were closed for renovation. read more

The InterContinental hotel is beautiful. My stay was relaxing and the retreat I needed. The location was convenient for me since it is between Faneuil Hall/Haymarket/North End and Dim Sum in Chinatown. The view of the water from the room and from the back side of the hotel was a great. I really enjoyed the option of sitting at the umbrella tables and ordering drinks from the outside bar. This is a much better than looking down some alley or the side of a building. I was able to bring our small Yorkie (for a small fee) and walk him around the grassy area. They provide doggie bags for clean up and the bartender was nice enough to get some water for him while we were out in the hot heat. The room was immaculate and spacious. With windows on both sides the views and the sun streaming in made it feel even bigger. The entry way, bathroom, and room gave plenty of space to lounge around. There is an open window with sliding doors between the bedroom and bathroom just above the large tub. This gave it a nice touch but the down side is you can hear through it and the bathroom light shines through. If you are bunking alone this is not an issue but it can be tricky if you are trying not to wake up your bed-mate. The bathroom was amazing. Marble floors with glass shower and tub made me want to stay in there and never come out! There was a single Keurig coffee maker and a small stocked frig. The items in the frig are pricey but convenient if you really need a candy or drink fix. I would stay there again but I also found we did quite a bit of walking towards Faneuil Hall. It was only about 10 minutes but if you want to be right in the mix of things than I would stay closer at the Millennium. I wanted to stay here so we could enjoy the spa on the 2nd floor. The massage was ok but I didn't love it like I thought I would. The pool was nice but had quite a few kids splashing around so it wasn't the relaxing atmosphere I was hoping for although I did enjoy sitting in the steam room. The parking is Valet and available for about $30-$40 a day. There is a restaurant and bar, raw bar, and sushi in the hotel as well. The staff is friendly and the people we met who stayed there were all pleasant and enjoying their stay. I know you can't pick your hotel neighbors but it can make a difference. read more

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This is my favorite HI that I have stayed at in the U.S. The service is second to none and there is a rather nice selection of dining choices with good food. The pool is VERY nice! It is shallow, it's not exactly a lap pool, but with waterfall decor everywhere it is so relaxing and warm. They have an Ambassador Club which would rival any local afternoon tea. They serve excellent products like Hanley & Sons tea (even hard to find flavors). My husband loves the coffee in the lounge and they have machine for espresso, cappuccino, foam, steamed milk, etc. The food and snacks are all top notch. It is worth the $80 upcharge. Free breakfast and light food throughout the day. You just find a nice restaurant for dinner. Last time we were here, we had a big lunch off property and what we ate at the club in the evening was plenty! And don't forget to tip the staff who work hard to maintain the club and clean your plates. read more

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I can't get over that oolong-ginger scent that permeates the air. It just stays with me! I'm a local and I stay at the ICH whenever I have events or work in the city. It's a "home away from home". This is one of those places that are high-end feel without stuffed shirts - employees are down to earth and welcoming, some of the best in the hospitality industry. But two SUPERSTARS of THE best, start with Charles Strong in the Ambassador Lounge and Mohamed, his loyal and attentive, lovable side kick. ANYONE coming to apprentice in hospitality, will leave experts in pampering, welcoming and making EVERY PERSON regardless of size, color, creed or culture feel like VIP... That feeling carries with everyone. Cleaning crew. Concierge. Valet/parking at the front. By far my favorite ICH in the company! By the way you cheap entitled rich bastards. This is a pricey hotel, that some may be able to get great deals (I FISH for them!). Don't be a rich ugly or a mid income ugly person. TIP THE STAFF you cheap basterds. Leave a tip for the cleaning staff. Be grateful! read more

The service at this hotel is top notch. I didn't have a single negative experience the entire stay. The staff is extremely attentive, friendly, helpful and kind. Room service is delicious and was always delivered quickly. The nightly turn down service was a nice touch with bottled water. I was very pleasantly surprised by this hotel. I would definitely stay again. read more

My flight to BOS from Montreal was delayed over 5 hours and got me into the city after 1am last week. I knew this location was close to South Station and that I could easily walk the next morning to continue my journey home to PVD. I called as I was boarding my plane and was told I got the last King room in the hotel. I arrived around 1:30 am, checked in and walked up to my room. When I entered the room it was HUGE and had a great view of the city, however it was 2 queens. Not the end of the world but I was looking forward to crawling into a King bed like I had paid for. I slept like a dream, woke up, took a lovely shower then walked to SS to catch my train. Thanks for taking me in on such short notice and making the process simple. read more

I had the pleasure of staying at this gorgeous, chic hotel this week Loved the location, near the seaport Fantastic, bend over backwards, service Room - king bed - was huge - 450* sq feet, like a 1 br suite without a wall separating the living room portion from the sleeping portion read more

this hotel is racist for Asian, when I go for a breakfast buffet, their attitude is REALLY BAD, and cancel my table without notification, they let other people in after 11am, but they only allowed me use to go box to grab some food. I start my waiting since10:40am and there is a lot of empty tables, but wait until 11:10 for nothing. read more

Called because it was an important birthday and they said they could not help me because it was booked through a third party when I know it was through them I'm not happy at all read more

Honestly, I'm so disappointed. My partner and I have stayed here 3 times. Once in August 2016. Again in January 2017 and currently July 2020. We checked in yesterday, 7/10. We set our temp to 60 degrees. Overnight, it hit 78 degrees. We called the front desk when we left this morning and they sent an engineer. It didn't get better. When we came back in, it was still set to 60 degrees but 77 degrees. Another engineer just came to our room. He said all was fine. The wonderful front desk staff (jack and a phenomenal woman whose name I didn't get) moved us, but were having the same issue in another room. We're local, so we're just going to forgo the second night of our stay and go home. But this is so upsetting. We had two room reservations for us and family on 7/21-7/23 but we're just going to cancel and stay home, sadly. Also we got moved from room 712 to room 824. The carpet in room 824 had stains and was wet as if they tried to scrub it and it didn't come out and there was black stuff all on it. Then I went out front of the hotel and there was an ambulance and someone passed out in the doorway. Overall, great front desk staff, bad experience, especially in a pandemic. read more

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Nice hotel but what is with the windows that open between the bedroom over the king size bed headboard and into the bathroom???? That is weird. Maybe if there is only one person using the room it is ok. But not when two people are there! read more

The hotel is accessible via water taxi from the airport (I left during rush hour so I have a feeling I saved a TON of time taking this) and is located right on the waterfront which was amazing. The staff was very friendly and despite getting in prior to check in, they had my room already ready which was great after spending the morning traveling. The room was very clean, it was great to soak in the large tub after a long day of walking (I don't typically advocate for baths in hotels). What was strange however, was the fact that the water for the bathroom sink was so hot it would burn your hand but the water in the shower was just lukewarm... The hotel loses a star for how its restaurant treated me and my friend. We had drinks and dessert on the patio and the waiter was VERY rude and dismissive toward us (I ordered my drink and he attempted to walk away without letting my friend order at all). After one drink and a very underwhelming dessert, we were presented the bill despite not requesting one and he promptly turned on his heel and left so we could not protest. I guess we didn't "look" like we should be there (we had a room at the hotel for 5 days...). Shout out to the housekeeping staff, Brenda, our housekeeper was great. read more

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I visited Boston with my daughter a week ago and our stay here was a highlight. My daughter booked our rooms at this hotel. Her choice was right on the money; what a great place to stay! Front desk service was exceptional and accommodating. Upon check-in, we received an upgrade to partial ocean view rooms. Every attention to detail was made on the room and bathroom decor. Nightly turn down service was the cherry on top. Complimentary robe and slippers were provided for our comfort. Every request was met with a sense of urgency and efficiency. The staff were very friendly from the front desk, bellman, housekeeping, parking attendants, room service concierge to the bartenders in the hotel restaurant. The only downside was the lack of quality food in the restaurant and room service. The food was over priced and just not up to par. Very lackluster and forgettable. Expected better. On a positive note the drinks created at the Rumba downstairs were simply delicious and well worth the price. Top shelf liquor and fresh ingredients mixed to perfection! We definitely plan to stay at this hotel the next time we're in Boston. read more

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Had a great stay. Room was phenomenal. View was amazing. We had drinks on the outside porch at the Rum Bar. The kids loved the pool. We hope to stay here again. read more