After reading so many great reviews, I was feeling hopeful that this was going to be a great shop. I do a bit of mechanic work myself, but I usually leave it to the "pros" to diagnose engine trouble instead of wasting a money and time trying to figure some things out on my own.
I realized after looking over some of these reviews, that lots people aren't very mechanically inclined, and really don't know if or when they're being taken advantage of.
I'm glad I didn't get swindled into paying a bunch of money to get my car diagnosed by Javier. He's obviously just out to make money, regardless of customer satisfaction.
I have a 99 Mazda Protoge, with a fair amount of miles. It's had a rough idle since I bought the car about 6 months ago, and recently the check engine light came on. I used a friend's OBD 2 scanner to see what the code was, which gave me a PO171, indicating "lean bank". Not knowing what this meant, I went to Inter Auto to find out what sensor or problem I had with the car.
I verified with Javier, before the work was done, that he was going to do more than just tell me basically what I already knew - the code it was giving me, and provide some possible solutions to the problem.
After leaving my car all day, he called me and explained that I had multiple problems with the car, and we need to charge me another $180 to find out what the root of the problem was. (on top of the $90 I was already paying for the diagnostic). Saying that he would have to take off the valve cover and check some other things.
He told me my compression was high for my engine (not true, see more notes below).
He told me I needed a new mass air flow sensor that normally sells for ~$250, he would sell me one and install it at no extra charge for $200. (the same brand new nippo denso sensor sells for $130 from Oreilly).
I returned to pick up my car, and told him I didn't want him doing any more "work".
I went to Brian's Automotive, and Brian said after checking that the pressure measured for each cylinder was actually normal for my car (contrary to what Javier was saying at Inter Auto). He also said that he didn't find anything drastically wrong with the performance of the engine, and only that my injectors might need to be cleaned. He said my catatlytic converter might be going out soon and that was about it.
Most of all, Brian DIDN'T even charge me for doing a quick check of my car!
The only thing I suppose I can thank Inter auto is for them supposedly cleaning my mass air flow sensor. read more