If you need an Honest opinion Honest quote About Service is the go to. I have had a number of services over the years and always provided with excellent service. They value long time customers and always give recommendations when needed but not pushy. Oil change/ alignment/ tire rotation and more. They have been in Escondido for a very long time. Through the transition of ownership they still offer quality service at a fair price. Honesty can be found here read more

Growing up in Escondido I have known of About Service for years and for the first time ever I finally took my car in to get serviced here. I called and talked to Mark on the phone who was so kind and easy to talk to and was able to get me in the next morning for a few things I needed. I feel like when you think about going in to get anything done with your car you never think of the quality of service and sincere care that the workers provide but that is what this spot is all about. They truly are the kindest people who you can tell care about you and your car and not trying to screw you over. I got my car back later that day running better than ever. I will 100% be coming back here next time I need anything serviced! read more

About Service - Front office - Auto Repair Near Me - Escondido, California

About Service is the way to go, the team truly cares,provide amazing and honest services. A special thanks to Mark and Curtis for putting up with the awful job I gave them. Thanks again read more

We have been taking our vehicles to About Service for more than 30 years. I have always trusted them in every situation and have never been disappointed. They are friendly, knowledgeable, and I feel their pricing is very reasonable. Even after moving from Escondido to Murrieta, we still make the drive south to About Service where we trust that our vehicles will be expertly serviced for a fair price. read more

Quality service in Escondido that you can actually trust! This is the only shop I trust my vehicles at. Value is always there. The owner is amazing and easy to work with. read more

About Service was unknown to me before the guys at Golden State Tire recommended them to me for aligning my GMC 2500 HD after getting new tires there. The guys at About Service were great. Replaced upper arms, got it all aligned and it handles great now. I highly recommend them!! Mark was great as were all the folks I came into contact there. Glad I found them. read more

Mark and crew provide excellent service. If you want it done correctly the first time then go to About Service.

Have been taking my 2005 Kia to About Service for years. They are the best. Honest and upfront.

Honest, skilled and fast. 5 Service. Thank you for all your work- your company goes above and beyond. It's rare to find a mechanic this trustworthy. Thank you Mark for your impeccable service. read more

Without a doubt, the best. Whether you need routine maintenance or have a super challenging and unique issue, about service is the only place to go. Not sure Mark wants me to post this on a review, but they work on everything I have. From my motorhome, to my offloading jeep, to our truck, to my Can-Am, And even my trailer. Heck, the only thing they don't work on is my boat. They just don't get anymore confident, fair priced, or trustworthy. Marc and his entire crew are the best. read more

About Service is the shop to go to. My entire family, wife, sister, dad... everyone trusts About Service. Mark will take care of you and what he says is what it is. I've tried several shops over the years and have always left wondering if I'm being taken. Not here... Trust these guys. They're fair and honest. read more

The Team at About Service is my Go-To shop! I drive from Temecula because I know they are trustworthy and provide excellent service!!! Very knowledgeable. Highly recommend! read more

Had a 7am appointment for a simple oil/fluids change. I was happy to wait as long as it took. Mark scolded me for not letting them know that I was going to wait when I made the appointment. I told him I had no ride and was fine waiting. He continued to lecture me about how they do things there. I couldn't believe it. I apologetically said that I was glad to somewhere else. He had no issue with that. Off I went. Will never return. So much for "about service". read more

I couldn't have been happier with About Service! Everyone that works there is super nice and willing to help in any way possible! They put Bilstein 5100 adjustable shocks on the front to level out my 2018 Ford F150. They also put the Bilstein 5100 in the rear. They added a rear airbag kit that worked perfect and installed, aligned, and balanced new tires and rims! The truck looked absolutely the way I envisioned it looking! THANK YOU, Mark, Buddy, and others for doing it right! Much respect and trust to all of them! Thanks again!!! read more

This guy stole my car from me. At one point he took my car off his lot. When I would call to see how much I need for repairs would never call back. Everytime he was "out of the office" until the point where he lean sold the car to his nephew. Should have known when they started adding features to the car without my.knowledge and consent. I loved that car. This guy is a thief. Dont thinking forgot about you. You'll get your just deserve read more

It's very hard to find honest mechanics these days I Took my 2015 Hyundai there I mean Wow! Buddy and Mark were completely amazing they took great care of me and my car they kept me informed at all times and there honest about what needs to be done they also went ahead and provided me with all the diagnostics that are needed to be serviced on my vehicle they then went step-by-step and showed me what parts are damaged on my vehicle ABOUT Service is amazing honest STAFF and mostly professional thank you buddy and Mark for the amazing experience !!! read more

Would give 0 stars if that was an option. Took my car there with a warranty issue. Told them it was under warranty and the paperwork was in the glove box. They told be the problem was not covered and charged me full price. I trusted them and paid, then reviewed my warranty to discover that, yes, the problem was covered. Buddy, apologized profusely and stated they would make it right. Well, multiple phone calls to him, week after week, kept getting the run around. Bottom line is that he did not keep his word. Never made it right or even offered anything. They not only lost my business for the 3 cars I own but will not get any referrals from me. In fact I will go out of my way to tell people not to go there. Very dishonest business. They will be nice to you to get your business but at the end of the day they are NOT ABOUT SERVICE. Avoid! read more

Should be 0 stars. Don't waste your time with this place. I called for a quote, gave the guy all the info and never heard back.

Very great service and an excellent small business. Got my oil change here and I will definitely be coming back next time.

I found "About Service" online while looking for a shop to get a MAXXSTAK 2.5" lift installed on my 2015 GMC Denali pick-up truck. I lived 40+ miles from About Service, but I decided to take a chance and have them do the work. My installation was scheduled, and performed FLAWLESSLY! I elected to wait for my service to be completed so that meant I ended up spending 2.5 hours in their waiting area, drinking coffee and reading. While there, I have to tell you, I witnessed an operation that I would consider to be beyond reproach. Both Mark and Buddy were like few other proprietors I have seen. Their customer service was incredible. I listened to Buddy spend about 20 minutes on the phone with a customer trying to talk them OUT OF a $6,000 repair. Yes, you heard that correctly. Buddy literally went out of the way to convince this customer that they did NOT want to spend that kind of money on their vehicle, which was clearly not worth such an expense. Most repair shops do not do such things, and it was truly refreshing to witness. Beyond that, I admired their caring interactions with their customers over the time I was waiting for my vehicle. To wrap this up, I really wish that About Service was closer to my house. I would love to be able to conveniently use them for all of my vehicle service needs. THEY ARE THAT GOOD! You won't go wrong by taking your vehicle here for your repair work!!! read more

These guys do great work for a reasonable price. I completely trust them. I've been taking my vehicles there for years.

They are truly ABOUT SERVICE to the customer. Fast, friendly, and very knowledgable. I have been going to them for years with my company and my personal vehicles. read more

About service is not about customer service atleast not anymore. I had a similar poor experience recently like other reviewers. The issue is with the new owner. He had no patience, was condescending and wasn't shy to give attitude. He also wouldn't explain issues because he "already explained" and argued petty details with us. What sucks is my car was running worse after I got it back, owing them a thousand dollars and it took them 15 days just to replace injector connectors (which of course he made it sound like they were impossible to get and shipped from somewhere in Kentucky). Also, he acted like we were causing his whole shop to go under because the tow truck guy didn't park on the street until we got there, he then proceeded to drive my already rough running car quickly as if in a hurry to get us out. I'm glad I decided to take my car elsewhere, I saved atleast a thousand dollars and it only took 1 day to get it repaired by a mechanic who specializes in my car and was recommended by my auto club. I could have saved time and money by doing a little research first (lesson learned). It seems this place must still be living off the good reputation of the former owner. Even if they're mechanics are trustworthy, having to deal with someone that treats customers in this way is just not someone I want to do business with, especially when there are so many other places to take your car. read more

Ted and the team have always done great work on my 1989 Wrangler, which is still running, despite my best efforts to break it doing radio communications for Honda Racing in the SCORE Baja series. Honest to a fault (talks me out of things I would over-do), and extremely high quality work. read more

Really recommendable, did a great job on my vehicle. Had a problem with the parking lights, they won't go off even after stopping the engine and turning the switch to off. The cause was found and the problem solved within a day. They are also AAA approved. read more

The best automotive repair shop in Escondido. And they know diesel trucks. I brought my '02 GMC Duramax diesel for some repairs. Here's a run down: Two injectors + misc related gaskets & seals Idler Arm Pitman Arm Inner tie rod ends Right front Hub assembly They went above and beyond my expectations in their diagnosis. Ted called me the next day to give me the status of each individual injector and we agreed on which injectors to be replaced. This is amazing to me! Typically, in my experience, shops will require replacing in sets of 4 or all 8 @ $350 a piece plus a large amount of labor. It's exceptional to find someone who will take the time to identify the parts you really need to replace. Later that day I called him back to diagnose and repair the front suspension. Good thing I did! Can't say enough good things about this place. Honest, no pressure. At every step Ted advised me on what needed to be repaired immediately and which pieces could wait. NO UPSELLING ( I really appreciated this). Will definitely be bringing all our cars here. read more

Are you kidding!?! These guys have 8 consecutive years of AAA approval!!! I purchased a used pickup truck and had them assess it. I needed to know if what I just purchased was worth what I paid or not. They were able to tell me all the gritty details that I wish I didn't know of but in the long run...the details were very helpful in determining whether or not to keep the pickup truck. Armed with legitimate and soon to be validated information, I was able to negotiate with the used car dealership to ensure a win-win situation for all parties involved. Even after a 3-4 year hiatus on my part (because we leased an Acura), their service manager, Mark recognized my partner immediately. As if no time had ever separated us, they have always been honest, trustworthy and reliable. Long story, short and given that I've kept the used pickup truck, they will be my first choice for service for years to come!!! read more

I just want to show my gratitude to Buddy and Mark thank you for taking care of my car. Quick efficient and personable.

Honesty and Quality = Priceless. The shop is definitely on the higher end cost-wise, but Mark and the Team are on point, and let you know what is going on...wait for it...Up Front. They stand by their work, and you always get what you pay for - the job done right. Shops should equal peace of mind, not just a repair - and this family owned business does that. read more

About Service is AMAZING! I took my car in because my air conditioner had stopped working. I dropped it off in the morning to find out what was wrong and by lunch time, they had diagnosed the problem. They let me know how much it would be to fix the AC and in the mean time, I remembered that I had an after market warranty. I let Ted and Mark at About Service know that I had the warranty and they set me up with an appointment (because I couldn't leave my car) the following Monday and they did all of the work with the warranty company...which turns out was a pain to work with. I would take my car back to About Service in a heart beat. They are extremely professional, friendly, and know what they're doing. They aren't the least expensive shop in town but you know that they'll take care of your vehicle and stand behind it. read more

My good friend recommended that I take my truck here because as he called it "one of the few honest mechanics". I was noticing some new noises my truck was making and couldn't figure it out so I took my truck to About-Service to figure it out. They kept my GMC Diesel truck all day trying to find what I thought was an issue with the slip-yolk but of course I am not a mechanic. After several hours of trying to hunt down any potential issues they told me that everything was tip top and they wouldn't feel comfortable fixing anything that didn't need to be fixed. When I picked up my truck the next day they handed me the keys and said "no charge" .... wow, even for their time they wouldn't take any coin. About-Service certainly lived up to my friend's recommendation and I will certainly give them my future business. Thanks for the Great Service ! read more

I was referred to this shop by another shop in Escondido. I have a brand new Camaro SS and wanted a Performance alignment because I am taking the car to race tracks to drive it. He told me $250 bucks when i picked it uo it was $535 with no phone call for a approval or anything, and an adatude to boot. So after bit the steering wheel was not lining up when going straight down the road , i took it back and he accused he of having some else re-align the car. The last instance was going to be paid for by a 3rd party because of a towing mistake, so all he to do was the work , but he pulled it in the alignment rack and noted all the different specs but did nothing , even though he was going to be paid? He also accused me of talking down to him, witch he deserves. He is one of the poorest customers representatives i have ever dealt with. Awful Thanks Mark Quick. read more

Great shop, and great people. Mark has always been more than willing to stop and look or listen to anything that I have been concerned about, and then point me in the right direction. If I don't need something immediately he lets me know, and if it needs to be fixed he gets it done! Buddy has always been helpful as well, and he and Mark make a great team! Get to know them both and instead of taking your car to the shop you'll be taking it to friends! read more

Took my diesel truck to About Service to replace all fluids and could not have been happier with their knowledge and service. Pricing is extremely competitive but their customer service is the real reason to take your vehicles there. Didn't try to upsell or offer any unneeded add on services. read more

OK, so I know a lot of these reviews are positive and state how Mark is such an honest guy. Unfortunately, I have to strongly disagree with that sentiment. I was recommended to this mechanic by a "friend" of my mother so I went there expecting a good deal on the work I would be getting as I was given that impression by this "friend." So I take my car in and have him look at it. There is no mention of any cost to this at the time and I did not expect to have to pay for a friend of a friend to check the car over and see what needs to be done. Well, Mark tells me that the car needs a minimum of $3400 worth of work to it as there is no after-market for some particular part of the car and the dealer cost is very high yada yada yada. Once I state that I just don't have that much to spend on the repairs he became very interested in what I was going to do with the car after it left his shop. I said that I would probably be letting it go back to the lease holder and accept the loss (credit, monetary, etc) that that would entail which he seemed quite relieved about. When I come to pick the car up I have a bill for $100 for looking at the car. I explained this was a bit surprising to me and he points at a sheet of paper (as if it was something we had looked at before) which shows $100 fee. I had not seen this paper nor had there been any mention at all of a fee but, fine, I paid it and left. A few days later we found another mechanic through our church who completely fixed the car for $900 total. There most certainly WAS an after-market for the part I was told an after-market didn't exist for by Mark and obviously he was overcharging in other areas as well. I would not recommend this shop to anyone by any means for any reason. read more

DO NOT GO TO ABOUT SERVICE UNLESS YOU WANT YOUR VEHICLE DESTROYED AND TO SPEND MONTHS AND MONTHS BATTLING WITH THEM AND THEN TO HAVE TO GO TO COURT TO GET YOUR MONEY BACK FOR THE DAMAGE THEY CAUSE. About service destroyed my engine while trying to replace a turbo by not following a standard procedure to check the inter cooler for oil. They then couldn't even fix the engine after they destroyed. Now they wont even pay for the damage they have caused. the Bureau of Automotive Repair found several violations when they investigated their shop and agreed that they screwed up and need to be responsible. They still wont pay so I now have to take About Service to court to get a judgment to get my money back from them. read more

Hands down, best auto shop in North County.

The best and most honest mechanic I have ever met. They do amazing work, only when and if it needs to be done. I highly recommend talking to Mark next time you need a mechanic. They are also AAA rated & approved. And they work on RV's, Motor-homes, Boats, Off-Road vehicles, and just about anything else with an engine. read more

Always get a second opinion unless you come here first. Took my car to Bob Stall Chevy to check out an engine noise (tick,tick,tick). After two and a half hours they say it is a lifter in the #1 cylinder and will cost $2,200. Could be much more if the cam is damaged. Car has 47,000 miles. Not happy to say the least. I wanted a second opinion (like when you see a doctor and you get BAD news)! I was told by my son to check out About Service in Escondido. I made an appointment and dropped it off Thursday morning (3/8/18 @ 7:45). Austin said he would call me late morning with the problem. I get a call just before 11. The problem was.......#3 cylinder spark plug had become loose! Hot damn life is good! That was great news. The patient does not need major surgery! Can't thank Jim (who found the problem) and the staff at About Service. They got it right the first time and saved me big $$$$! Thanks guys. read more

I love finding a good, family run business, because I have one myself. Ted Barnes, his family and his techs have always taken good care of me and all of my Toyotas. This shop is trustworthy, accurate and friendly. You just can't ask for more than that. read more