Drywall crew did not protect anything in the house, no paper or plastic was used to cover floors, cabinets, or anything. House was left with a lot of excess drywall mud and drywall dust. Joe, the owner asked that I get someone to clean the tile/grout and someone to clean the drywall mud and drywall dust. After the tile was cleaned, and the worker was waiting for payment, I called Joe and asked he pay. Joe hung up on me. I paid $990 for the tile/grout cleaning. I paid for cleaning supplies and a separate crew to clean walls, cabinets, bathroom fixtures, including scrubbing with a toothbrush to get drywall off. Drywall is on my cabinets and some of the stain is off. The cabinets were stained by a licensed professional company the week before Joe's company did drywall work. Joe is not willing to pay for cabinet damage. Joe said there is a defect in the paint job and that his drywall and drywall mud did NOT cause damage to my cabinets. When I ask Joe for reimbursement for cleaning, he told me I owe him $1000. I agree I owe $1,000 when the job is complete. His contract reads $1,000 due when drywall is complete. His contract also reads, that when final payment is made, that I waive all rights to damages. So, do I pay the $1,000 when drywall is complete or when the job is complete including deficiencies and final permit is signed off? If you decide to hire this company, it would be a good idea to ask for clarification and have them agree in writing that final payment is due when the job is complete, including excess cleaning and damages. Joe's company has mainly good reviews. I understand sometimes things do not go as they should. A company with INTEGRITY would take care of the mess and the damages that they caused. A company with INTEGRITY would pay for all deficiencies that they caused. A company with INTEGRITY would not think I should make final payment until all work, including damages and cleaning is complete. Look at the pictures and decide for yourself if you want this company to do work at your house. We are 68 years old and this is NOT what we expected from this company. read more

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ISSUE: My home had a slab leak. I contacted Joe at Integrity Repipe for a quote to repipe my home. Joe sent his expert estimator who gave me a price to repipe my home. Integrity's crew came to the house and worked for two (very expensive) days. · After Integrity Repipe declared the job complete, I noticed that there was no water coming from the two hoses in my yard. Joe told my wife and me that the hoses were connected to my sprinkler, and it has nothing to do with him. Joe said that it is a coincidence, and that he gets these calls all the time after he repipes a home. · I inspected the plumbing and discovered that Integrity Repipe had cut the copper line in my wall that feeds water to the back sprinklers and hoses, and had not repiped that line. (SEE PICTURE) That most certainly has to do with Integrity Repipe, Joe - you cut that working copper line and did not replace it! · Joe said he will not finish the job. I asked why. He said: "I do re-piping, not re-routing." When I questioned how this matter was not re-piping (new pipes must be routed to replace the copper pipe that he cut off), Joe changed his answer to "I am not going to break up a crew to do this job." JOE'S POSITION: The pipe was not replaced because I did not tell them to replace it (but then, I did not tell him any lines to replace, I hired him to repipe my home). Joe also argues that the water line in dispute is not in the contract. However, that contract clearly listed TWO HOSE BIBS. Integrity Repipe only replaced the front hose bib (ONE HOSE BIB, JOE)! Not only will Joe not finish the job at no additional cost, he refuses to finish the job at all. MY POSITION: Integrity cut off an old copper line in my wall and failed to replace it like every other line they cut off in my home. They simply screwed up, and should fix it at not additional cost - the job was paid for. So, what is the definition of "repipe my home"? I think it means the experts (Integrity Repipe) will inspect and define the job in accordance with industry standards, perform the repipe for the quoted price, return all water systems to working condition, and test the systems when they are done. Integrity did NOT do this. Joe tells me the job is to replace only pipes that I specifically tell him to replace - even when he disconnects a working water line and leaves it non-functional when he leaves. Because Joe refused to move an inch when I offered to negotiate a middle ground, I will have to rely upon industry licensing experts to determine who is correct. Right or wrong, I am very, very disappointed by Joe. Perhaps you will have better luck? read more

Integrity Repipe Inc. - Integrity cut this line in the home, but refuses to repipe it? - Plumbing Near Me - Mission Viejo, California

These guys did a great job all around. The work was effective, efficient and hassle free. Of the the three quotes we requested, their pricing was the most fair. They put energy into doing the work itself, their competitors spent significantly more time "selling" in the estimates they offered. When we compared the information packets provided, they offered all of the same amenities. Highly recommend this crew, they're doing great work at reasonable prices. read more

I cannot say enough amazing things about this company. If you are thinking of upgrading and repiping your house this is absolutley unequivocally the company to use. They are honest, kind, reliable, punctual and true to their word. From the first contact I had with Joe the owner, to setting up a meeting and getting a quote from the brilliant Noel, who was always available for any and all questions through the entire process be it in the day, night or even weekend, we just had the best experience. The teams they hire to do the repiping, and then the dry wall and patch work are simply excellent and know exactly what they are doing. The City inspector was even impressed with the work and we got signed off on approval right away. We also received a lifetime warranty on these pipes that is transferable if we ever sell, however with the integrity pipes team and the new pex piping in our house I have no doubt we will not be needing that Thank you to everyone at Intergrity Pipes for making sure we never have another slab leak again and making an enormous job look and feel so seamless. read more

We got an estimate from this company last year and waited until after the pandemic to have them do the work They were very responsive and did an excellent job read more

So this is long overdue update.. Integrity Repipe did fix the leak, the walls and our floor after I posted my 1 star review. They sent out Christopher and Christopher, and a lady (sorry can't recall her name). I would have left them with 3 stars because I shouldn't have had to replace my wood floorings in the first place. Fast forward to now, when we had our roof replaced on Friday. The workers claimed there was a leak above our kitchen. Of course I call Integrity Repipe to have them check it out. Carlos comes out on Saturday and finds our roofers punctured a pipe and tried to cover it up by making a makeshift bandaid over their booboo. Carlos definitely redeemed himself and saved us from a future headache. THANKS CARLOS FOR TAKING CARE OF THAT! As for those roofers...don't let Pedro from ELOR Energy touch your roof... read more

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After suffering my fourth slab leak and being dropped by my insurance company, I decided to repipe my condo. I got three quotes and decided to go with Integrity Repipe since they seemed to be the most professional, the other two companies bad-mouthed each other which was a huge turn off. Noel came out and gave me a bid and answered all of my questions. On the day of the repipe, Saul and his team arrived on time, placed tarps on the floors and plastic on the areas which were to be protected. They did their work quickly and efficiently and when they were done, my house was so clean it was impossible to know that they had been there. This evening I noticed that some keys that I had in the garage were missing from where they did the work. I called Noel and within 5 minutes Saul called me back to tell me where the keys were. Amazing customer service!! read more

They Repipe my home 4 years ago. I had a warranty issue and they showed up and fix no charge. Repipe is expensive and very invasive process. You need a company that value relationship. I highly recommend integrity Repipe. Lifetime warranty is a must for me and they seriously would come back and fix your issue. Thank you Joe L! read more

Integrity Repipe Inc. - Warranty - Plumbing Near Me - Mission Viejo, California

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This company is a mixed bag, in my opinion. We decided to repipe our home as a preventative measure for pipe leaks. I did my due diligence and received three bids. At the glowing recommendation of our neighbor we called the owner Joe at Integrity Repipe. Rather than receiving a warm reply, the reply was surprisingly cold and the owner asked how I had his number, etc. I thought I would let that go. Later, an estimator by the name of Noel came by to offer a quote. Noel came by with a packet that had an estimate, notice of completion, and a 25 year warranty. The option to add a 40 gallon water heater with all the bindings was quoted as $1800.00 which we felt was excessively high. Noel suggested not having an inspection done on the repipe job because it would be problematic, etc. We wanted to pay cash for an additional discount and that was honored. We wanted to have our contractor patch the holes in the home rather than have Integrity Repipe do it so we only requested the bid to include only repiping the home. On April 23, 2021, the Integrity Repipe team came out to repipe our home. The crew did the job but there were mishaps with chipped baseboard in the master bathroom, dents in the drywall, and scratches on the shower plates. There seemed to be excessive holes in the walls (why not use a stud finder?). I was not happy that the manager (the owner Joes's son-in-law) Bryan Funk wanted to pick up the ENTIRE cash payment when the job had just started and the crew having just worked for two hours. I asked Bryan if he was willing to sign the Notice of Completion and he declined, stating that the job was not done. That illustrated my point of not remitting payment until the job is done. (There was no reference or mention of cutting a 16" x 8" super large hole in the stucco wall on the exterior side of the house while the estimator Noel was describing the work to be done on the interior of the home with my husband and our contractor). We had to argue with Bryan about deducting for the repair of the wall. Of course, Noel did not return any of our calls. When Bryan Funk picked up the cash the next morning I asked him to sign the 25 year warranty that was in the packet that Noel gave us. He declined to sign it saying that Integrity Repipe was editing the warranty to a Lifetime Warranty. Doesn't the 25 year warranty less fall within a Lifetime Warranty? He said that the warranty would arrive in the mail within a week. He also asked me to scan some documents to him. Stupid me...Looking back, am I his admin? Two weeks after the job was completed I called Bryan Funk and asked him where the warranty was. He said that he will look into it or I should call Joe myself. Really? Why? Now, it is been over a month since I had the conversation with Bryan Funk regarding the warranty. So much for "Integrity". At this point, it is doubtful that I will have any warranty. I am sure it is better that way. I don't need them to f**k it up more than they already have. I love it when contractors name their business as positive attributes to "convince" customers that they are honest, truthful, and their end product is superior. Contractors such as "1st Choice Construction Solutions" should be named No Choice Construction Solutions. "Integrity Repipe" should be named to "No Integrity Repipe"... It gets me every time. As I read the other reviews about Integrity Repipe there was one review that said that the holes were excessive if Integrity Repipe was not contracted to patch the holes. I would concur with this other review's position. We felt that same way. read more

Called for an estimate. Had someone come out, got a packet that had a picture of them and a competitor comparing the two because one has a actual building. Which is a poor marketing tactic considering they don't like money. Estimator noel, said i would get a quote in my email. Never happened, called the office the next day talked to "Joe" blamed it on a wifi problem at the office which is bs. Then said they were emailing me the quote. Estimator reached out and blamed it on the office. Everyone blames each other. Ill take my money elsewhere since it's not good enough for sleepy Joe. read more

Could not have been more pleased with Integrity Repipe! After experiencing 2 pin leaks in a matter of weeks, we decided to repipe our entire house. I asked for referrals from my neighbors, local plumber and real estate agents. I then did a fair amount research on the 3-4 companies they recommended. Based on my research, I started to think that no repipe company is perfect - there are things that come up either before, during or after completion that frustrate customers. My experience in all three of these stages with Integrity was outstanding. Due to a cancellation with another customer, they were able to pull permits and begin within 24 hours of my original call to schedule. The estimator, scheduler, piping and patching crews were all knowledgeable about their responsibilities and gave me a sense of comfort throughout the entire process. Everyone was on time, did quality work and thoroughly cleaned up at the end of the day. Joe (the owner) was available when I called and patient with my questions. I could tell right away that not only did he know what he was talking about, he was also honest and candid with his answers. If you're looking for a repipe company that is responsive, knowledgeable and treats their customers well, Integrity is the company to do business with! read more

I called for several prices for repiping. All of them were around the same price give or take a couple hundred dollars. What set Integrity Repipe apart was their written lifetime warranty on parts and labor. All the other places gave a year warranty which was not even in writing. It took a couple of days to set up the initial assessment. The sales person sat down and explained to me the difference between copper and pex and why galvanized pipes needed to be replaced which would also greatly improve my water pressure. Once the assessment was done they were able to start just two days after that. The repipers that came to my house, Carlos, I believe his name was and another gentleman we very friendly and very professional. They started at around 10 am and were done by 4:30pm. They showed me some of the pipes they pulled out of my house and more than half the diameter inside the pipes were filled with gunk! It was very disgusting and the thought of drinking and bathing in water coming out of those pipes made my stomach turn! The day after the repipe was complete the patcher arrived and patched up all the holes in the walls from the repiping in about four hours. The walls now look as good as new; all we have to do is repaint them. Repiping a home is a very expensive project. I could have saved a couple hundred dollars by going with someone else but am very happy with the job that was done and have a nice warm fuzzy feeling knowing that I have a lifetime warranty!! I highly recommend Integrity Repipe for your home. read more

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This is my second home I've had repiped through Integrity Piping. Great experience through the entire process even after sales support. Noel was my sales guy. Very knowledgeable and responsive. read more

The team at Integrity Repipe were all helpful, professional, friendly, courteous and best of all, competent! When I called for an estimate, Noel Peralta explained exactly what would be done. The price for repiping our home was fair. The work was done in the time specified, less than one day. The city inspector was impressed with the quality of work. The drywall patching was also done in less than a day and it is impossible to tell where it had been cut. When I called, I always got a person and an answer. These people are pros at what they do. I definitely would recommend them. read more

We had a repipe this past week. The crew was on time, fast, and efficient. Everything passed county inspection right away and the patch team was over the following day. I was so scared i would be able to tell/see where the cuts had been. I was wrong to be concerned. The repairs/patching/painting are immaculate. After all is said and done you couldn't tell they were ever here. Prompt communication from scheduling and all questions asked were answered. These guys are pros! read more

They were recommended by one of my friends. They were very professional get the job done well. They also did a great wall patch. They just got the job done 2 weeks ago for us. I recommend them. read more

I was referred to Integrity Repipe through a contractor that has done a lot of work for me over the years; Integrity handled the repipe of his parents house. The price quoted was reasonable and actually less than I expected. They had the repipe done in one day and I was a little concerned with the amount of holes in the walls. The patch team came a couple days after the repipe and did a great job on the patchwork and the texture match was excellent. NOTE: you will be responsible for repainting your walls and ceilings - they tell you this upfront. If you have older pipes or have experienced slab leaks, i highly recommend Integrity Repipe. read more

Integrity Repipe came in after our usual plumber ripped huge holes in the wall, then walked out saying he is a plumber not a re-piper. Integrity Repiping re-piped the entire 3500 sq ft home in 1 day! Day 2 was patching their few holes plus all the holes the plumber made. Day 3 was texturing and they were done. Excellent work! Highly recommend! Less expensive than the plumber was going to charge me too! Call integrity! read more

I am a semi retired General Contractor, with more than 45 years of experience in the construction business. I have built or fixed everything from leaky windows to oceanfront mansions. After I found another pinhole leak in the my old copper plumbing early on Monday Morning, I called Joe Ludlow at Integrity Repipe and a day later, Joes crew had us completely repiped with Pex. The city inspector who came out the next day was as impressed as I was. The next day, Joes drywall crew closed up all the damaged walls and ceilings and textured. All very talented guys. Very professional, quick and no BS. Did everything exactly as he said. read more

Absolutely the worst contractor I've ever worked with. The work was shoddy, they left a mess on my interlocking paving stones that I can't remove and eventually just abandoned the job. The field manager insisted that the exposed PECS pipe in the garage was to code even after the inspector told him it was not. I was forced to hire another company to come in and finish the work. read more

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As I have had 4 water leaks in the walls of my home in the past 16 months, I thought it was time to re-pipe my home before the 5th, and potentially more damaging, leak occurred. I contacted 3 different re-piping companies for an estimate and 1 of the 3 took a different approach to looking at my home and the layout, as we did it all by FaceTime! Consequently their quote was much higher than the other two, and ultimately I went with Integrity, who sent a representative to my home, did a walk through, and described in detail what I was in for. The work was scheduled for the following Monday and the team of guys were at my home before 7 am and were very methodical in setting up their workspace, laying out their tools and the materials they would be using for the re-pipe. I was already impressed. The lead gentleman immediately pointed out that he had re-piped 3 other homes of my neighbors which immediately made me feel I made the right choice. They proceeded to get to work cutting holes everywhere they needed to to start the re-piping process. I won't lie, it is a messy, dirty, dusty job! By the end of the day 1 (4:30 pm), the house was completely re-piped and the water was back on. Again, I was impressed. They cleaned up their mess and the the next day the repair, patch, and texture team showed up at 7 am, and worked the entire day repairing the drywall, and texturing the walls, ceiling and stucco on the outside of the house where they had to access one of the bathroom tub/shower valves. These guys also did a fabulous job and the texturing was a perfect match for what was already on the walls and ceiling! I would strongly recommend Integrity Repipe to anyone in need of a re-pipe job. Quick, clean, and reasonably priced as compared to others. Nice job you guys! N read more

A slab leak is not a thing you look forward to experiencing, especially when you have to shuffle among your work schedule, the kids' school schedule, and, of course, the terrible fact of shutting the main water valve to your home. As we live in Aliso Viejo (or A-LEAK-O Viejo) your time will come soon for a slab leak as we our homes were built around the same time and the builder used the same thinner copper pipes. First off, when your home springs that first leak, please consider a full house repipe and do not prolong the inevitable by just addressing the one leak (lesson learned). Now once you start looking for a company please remember this review and the company who took care of our repipe: Integrity Repipe. You will most likely come across two to three contenders when you ask for referrals. Integrity Repipe stood out among the other local repipe companies primarily because of its warranty fine print ...and this is where another key element of our decision making popped out: being educated by Ken from Integrity Repipe. What great about Ken is he doesn't bad mouth any of the competitors and he doesn't have any smoke and mirrors to get you to sign with Integrity Repipe. Ken will explain the process with you over the phone, stop by your home with a thorough education of their process, and what you should ask the competing firms, in order for you to make your decision. At the end of the day it's your home, Ken at Integrity Repipe is there to educate you so you are comfortable with the answers you receive from all the repipe firms. Again, he does not need to push you into signing, as he encourages you to contact the other firms and ask questions that will help you rest easy at night that you made the right decision. Trust me... after speaking with Ken at Integrity Repipe, you will know a LOT more about the repipe industry than you ever thought you would! Short story of our repipe: we went with PEX because why go back to copper, right? The crew came through our home and turned the walls into Swiss cheese, routed the PEX throughout, and sealed the drywall like nothing happened. "Like nothing happened" ... After Ken educated my wife and me it was a no brained to get our repipe project on the road. Albert is THE MAN! With his many years of experience in the field, and the numerous homes he's worked on, this "pro of prop" answered our craziest curious questions about repiping, in addition to just being an all round cool dude. Albert and his crew was able to repipe our entire home in a day. Now even after Albert's efficient work there comes the official city inspection. Kevin was instrumental in securing our permit and scheduling our inspection, a process that's tedious, necessary...and made run like clockwork thanks to Kevin! Once we received the final sign off from the city inspector, Heather made sure the drywall crew was scheduled right away. Wow, remember when I mentioned our home was made to look like Swiss cheese? We knew when we first met the crew of Jesé/Pablo/Nancy that our home would look as close to normal possible. Jesus saw a roughed-in section on our kitchen ceiling (from a previous pinhole leak just months back) and he just "didn't like the work" as it wouldn't blend in correctly with the work he was going to do on all 50-60 holes that Albert's crew cut through. To me that signaled Jesus was very much about high quality work. From Nancy prepping the carpets and flooring, to Jesus and Pablo drywalling all the holes, by the time they textured the areas you could NOT tell we had all these holes throughout the walls and ceilings! What an amazing job! From the moment we spoke with Ken, and the superb team effort by Kevin, Albert, Heather, Jesus, Nancy, and Pablo, we could feel this day would arrive where my wife and I MUST provide a stellar review for others to be made aware of a wise choice to select Integrity Repipe! read more

five years ago we had Integrity- Repipe our older rental home in Long Beach. They promised a lifetime warrantee. These guys(Brian) are faithful to their promises, The tenants called us to complain about a knocking in the pipe. especially in the bathroom. When Brian could not release his crews to do a repair (after hours, because the tenant said it had to be after he got home from work or on a weekend) this company does not work on weekends and the re pipe crews have full 8 hour days. So, Brian hired an independent plumbing company (at no cost to us) and who worked after hours. This company re-strapped the pipes and changed our cartridge's that sometimes go bad after 5 years. The plumbing is now perfect. And there was never any discussion about compensation. 5+ stars read more

This company was amazing. After having two slab leaks in 18 months we knew that repiping was the way to go. We had 3 companies out for quotes, and then decided on Integrity Repipe. It was all done in 4 days (2 days were for city inspectors to come check and sign off on the work). I'll have to say I was so scared seeing all the holes cut out all over the house and how the drywall and re-texturing would go. I didn't want looks of patches all over my house. When it was all said and done we have no leaks, and you would never know I had holes everywhere. read more

I recently purchased a home in Ladera Ranch and of course it came with the obligatory plumbing problems. I did my research talking to neighbors and friends and they told me to stay away from Repipe One. Fortunately there is another local alternative, Integrity Repipe. Joe is a great guy who certainly knows his business. He treats your home like it is his own. Joe's crew were tremendous and made this whole experience as painless as possible. If I buy another house again I will be calling these guys to save myself the heartache of finding wet floors and drenched ceilings. Thank you Joe! read more

We had our house repiped by Integrity Repipe. Their sales representative explained the entire process as well as the pricing. Our house was repiped in 1 day. Their crew showed up at 8:00 am, cut off the main water to the house, taped up the entire area where they would work, and commenced working. Later that evening, the water was turned on, the crew cleaned up the mess, and the repiping was done. The city inspector showed up the following day and told us there are many repipe companies, but this one (Integrity Repipe) did an excellent job. The next day the drywall repair crew showed up and started fixing the areas that were opened due to repiping. This process took a couple of days. We recommend Integrity Repiping to anyone who is thinking about ending the water leaks in their house. Joe Ludlow, the owner, is readily available to answer any questions that may come up. Once we agreed on using Integrity Repipe, they showed up on time and completed the project as scheduled. We are very happy with the work and price to repipe our house. read more

Professional and great to work with!! Don't get distracted with other companies fancy sales pitch and higher prices, Integrity Repipe is the way to go! read more

My property manager engaged Integrity Repipe for a complete repipe of a rental property. We had recently done foundation work and had a different vendor for plaster work, so did not include plaster work / closing up holes in the contract with Integrity Repipe. While they did the job within one day, as promised, the extent of the holes they made in the walls was far in excess of the amount and size of holes for which they set our expectations. From the pictures I saw of the holes made by the Integrity Repipe team, my assumption was that they worked with a mindset of 'we won't have to close up these holes, so rather than focus on the minimal hole size to get the job done, let's make the job easier on ourselves and let the other vendor close up large holes in the wall.' When my property manager reached out to Joe, the owner of Integrity Repipe, to question the size of the holes and discuss whether a price adjustment was appropriate, given the multiple thousands of dollars of additional wall repair required, Joe's response was hostile, requesting that we provide a job specification, expressly requesting one signed by him (referring to himself in the 3rd person, which reads like he has sent the same text to other customers in the past), that defined the exact size, number, and location of holes to be made in the wall. Additionally, he defined his response email as a 'demand letter for full repayment of the repipe.' In a follow-up phone call, according to my property manager, he threatened to 'slap a lein on the property if we did not pay in full.' To be clear, we requested an adjustment given the extensive holes and clean-up required and at no time did we hint that we would not pay in full (requesting an adjustment is NOT a threat to refuse payment - it is a request amongst adults to reconsider the terms of an agreement based on the quality of the work product provided). As a result, based on my current view of Joe as a businessman, I would never consider working with him or any company with which he is affiliated. read more

I knew after meeting with Noel that I would have a great experience with Integrity Repipe. The whole company was fantastic, professional and caring. My wife was in a hospital bed and the crew took extra care to make sure there was no dust getting past the plastic barrier they created. They did their best to keep the noise down too. It is impossible to tell where they cut holes into our walls and ceilings as their patch work was flawless! The beams in our kitchen ran the wrong direction so we had a lot of holes. You simply cannot tell they were ever there. Heather in their Payments and Patching department is a sweetheart. I trust Integrity Repipe and refer them to family, friends, and neighbors. Five Stars * * * * *. read more

Integrity Repiping When I wanted to repipe our house, Integrity Repiping ratings and reviews stood up above many companies and I gave them a call and got an appointment within a reasonable time. When the team came to our house, they evaluated the plumbing and provided me a detailed explanation of what was needed to repipe the house. Then, they gave me an estimate upfront. When the team came to start the work, they were very professional: they covered their path from the main entrance to each room, and then they covered everything in the house. After they finished the work, they cleaned up all the debris. Then when the dry wall team came, they did the same thing. After completing the work, you could not tell where they cut the wall for the new pipes. In addition, the customer service was great. They responded and returned my calls very fast. Over all I am very satisfied with Integrity Repipe and their price to mention was competitive. I highly recommend using Integrity Repipe for your repiping needs. read more

We were so impressed with this company! I highly recommend them and the only company that we checked out that gave not only a verbal description of the procedure but also should us on the salesmans iPad pictures of the whole procedure. 6 man crew yesterday to Repipe and done in 5 hours. They worked and had all their tools and equipment laid out like a surgeon!! Then today it was a 4 man crew that did the patching in little over 3 hours. Very impressed with the whole progress and how easy it was. P.s.be sure and ask for Ken to come out and explain everything. read more

RB in San Diego: I found Integrity easy to work with. They finished a repipe at my home last week. They got the city permits/repiped on day 1/City inspector the next day/Drywall 3rd day/City inspector the 4th day. No problems noted. read more

Integrity repiped our Mission Viejo home, and they have lived up to their name. They stand behind their work with one hundred percent dedication. They did a wonderful job on the repiping as well as on the drywall work. I recommend them without any reservation! read more

This company lived up to its promise and more. Reasonable price and we had water 6 hours after they began the job. After the building inspection, they sent out a fantastic drywall repair man who did a remarkable job. We are very happy and will refer this company to as many people as will listen! read more

I am a retired licensed general contractor with over 40 years experience. I have seen the good, the bad and the ugly. Once in awhile you get excellence. Integrity did everything they said they would do and then some. Joe made an appointment to see our home. He was right on time, walked around for less than 30 minutes, explained what he would do and gave me a very fair price to do the work. I would typically get 2-3 bids, but I was so confident in Joe, that I signed up on the spot. We were out of town while the work was being done and expected to come home to delays and lots of plaster dust, etc. The work was done on time and our home was remarkably free of dust. All the drywall textures matched the original perfectly. I had 7-9 areas to paint. With Integrity I got quality, price and service. In my experience, you can typically get any two of the three, but it is difficult to get all three. I manage two rental properties that will soon be ready for repipe. It is good to know that I can call Joe with confidence that the work will be done right. read more

These guys do a really good job of replacing your pipes. They do it all in one day and it's very professional. But the crew that we got for the cleanup left a little to be desired. They left a pretty good mess, did not patch well so we're going to have to redo some of it before we paint, and damaged our hardwood floor. But Instead Integrity was great about quickly coming in and fixing all of the issues. read more

This is a difficult job to do. We were on a repeat slab leak and wanted to end it once and for all. They did the job really well. They were polite and hard working. I watched them do the work and it was very difficult abandoning all of the old system and put in new pex. I am very satisfied with they way everything went. It takes a while to clean everything up to pristine but they did an outstanding job and no more worries about slab leaks and old copper. Thank you Integrity Repipe --The Mastrangelos. read more

UPDATE: (10/18/16) I wrote a previous post about this company about four months ago. Joe, the owner, did send the check we agreed upon, but in the memo section it said that the damage was caused by the homeowner. We did not agree with that and therefore did not cash the check. Joe called on October 17, 2016, and asked if we had received the check. We said we did, but disagreed with what he put in the memo section. Joe, the owner, said he would reissue the check and demanded we take down our previous Yelp review. We told him we would not do this. Joe said that things are going to "get nasty" if we do not remove the post and he threatened us with other actions if we did not do what he demanded. We were not upset with the work that was done at our house. The repipe was satisfactory. However, their customer service lacks integrity. Joe, the owner, was aggressive and unprofessional, in my opinion, and kept saying he wanted to leave this as "friends" only if we did what he told us to do. read more

The first attempt of repiping started in December 2015. Dirt and debris covered our floors and most of our interiors, which we were not forewarned of. Upon completion, cleanup was almost nonexistent as metal pieces, nails, and screws were found inside our house, where my toddlers could have easily found and have been injured. We also personally hired 12-hours of deep housecleaning, where I cleaned alongside the cleaners. When the installation of the new pipes was completed in about a week's time, the job that Integrity Repipe had done, was NOT approved by the LA DBS. In addition, the inspector was surprised that no one from Integrity Repipe had shown up for the walk through of the inspection. As a result of the poor job that was done incorrectly due to the installers not knowing our home was part of the city of Los Angeles (that would inspect our home), our family had to endure another week of uninstalling and installing of the pipes. Obviously, this redo required more out-of-pocket deep housecleaning expenses, which Integrity Repipe did not pay for. The job was finally completed to code in January 2016. On 2/5/16, I had communicated with Integrity Repipe about getting the drywall patch workers out to complete the job that was never finished but I never heard back from them (since they had already been paid). I followed up about this problem as well as Integrity Repipe having cut out a part of my kitchen cupboard and damaging the side of the refrigerator during installation but they've given me the run around to call different office people to help me resolve this problem. First, Kevin the salesman told me to contact Joe, the owner or Heather in the office. As of August 2016, I've spoken to all 3 people and still no one has come out yet. They continue to waste my time and money. I do NOT recommend Integrity Repipe as they do not understand the meaning of their name. read more

This review is a bit overdue but better late than never..We had a slab leak back in January 2021. Few of our neighbors used Integrity Repipe so we called them up for an estimate. Noel from Integrity Repipe came out. Noel spent about an hour and answered all of our questions, he was very knowledgeable and we decided to go with Zurn Pex. The pricing was also reasonable so we selected Integrity Repipe.. After we made decision on a Saturday, they started demo and Repipe on Tuesday. Sal and his crew were very efficient and finished all of the Repipe in one day and we had running water by 5:00 pm!!! inspection was scheduled the next day and the few punch list items that were pointed out by the inspector were all completed on Friday .. The drywallers (Ethel and his crew) also came on Friday and finished the whole house (approximately 70-80 holes) in 1 day. Ethel and his team did a great quality job on matching the texture..the The whole operation was very professionally managed and orchestrated despite Integrity Repipe being a family owned local company.. Both Joe and Heather Ludlow are easily accessible and if you have any questions they are more than happy to help...hopefully our leak problems are behind us but with the 20 year warranty we also have a piece of mind... read more