Ordered online and was shipped the wrong product and went in to try to exchange it to get the right…read moreproduct which was in stock and was told by the manager that I can't return products bought online at their store. Went home and checked the website and lo and behold it says you can return it back to a store. Definitely will not be going back here.

Leslie's Gilroy is a great store, not only for all their pool supplies, but also for their testing…read moreservices. I have an ongoing pool testing routine, and Michelle at Leslie's in Gilroy is my go to person. I visit that location regularly to buy all my pool supplies, and then Michelle guides me through the testing process. I only trust her to advise me on the chemicals I use. Michelle is incredibly knowledgeable, patient, and makes everything simple. I can't recommend her enough.

Cannot say enough good things about South Bay Pools. Jiman and Pablo did a beautiful job on our…read moreplaster and hard scape project. They have their own crew (do not outsource most of the job - exception concrete hard scape and coping/tile), I was impressed how polite they all were, and how hard they worked staying late to get the job done, ALWAYS cleaning the job site. The end result was a beautiful finish on time and on budget as proposed. They are reasonably priced and just enjoyed their professionalism, how often they visited the job site to check on the progress and communication with us. I highly recommend. We love our new pool. Thank you Pablo and Jiman

NON-responsive and ghosted.....I cannot speak for their workmanship as they never did the job. I…read morewas planning on hiring Pablo to do my pool replastering, but when I decided I wanted to have a permit pulled for the work, he completely ghosted me. I left 3 text messages and even gave him an out to say he no longer wanted the business so I could get other quotes and he did not even respond to that. I suppose it is best to know ahead of time that the person you hire will not be responsive.

We bought a Hot Spring spa from Monica. Great customer service went above and beyond to answer all…read moreof our questions & got us the best model for my son and budget. They had a great Memorial day Special/ 4th of July and we got our spa last summer. We had Tyson come up to do some adjustments today and he was so professional and courteous. We had a wonderful experience with him. Spas by the Bay has a great showroom with a lot of models. They took the time to explain how to use the chemicals and what would be a better system for us a salt vs chemicals. When I did my research, hot spring spas are the Mercedes of all spas. They have the best warranties and are the most energy efficient and less maintenance/more reliable.

Product excellence. Knowledgeable staff. Superb customer service. Installation flawless.read more

Be very careful with this company. They do horrible job and keep charging extra, and they would…read moretotally delay your job! Do not use them! They installed a spa for us, the hot water doesn't work, and then they realized there was gas leak under the ground. They have to dig dirt up and replace the pipe underneath the ground. They also install pipes with a lot of debris causing the pipe to clot up and not working. Can't believe how horrible they are! DO NOT USE THEM!

I started with Adams Pools (new owner of Royal Pools) at our home in the east bay. A decent…read moreexperience overall. I selected Royal for our second home in Sonoma County. Although COVID impacted this project in the beginning, the series of construction activities thereafter were less than ideal (weeks of delays, subs not showing up, etc). Their recommended concrete contractor used styrofoam where mastic would go which we thought was temporary. Concrete sub says they don't do that and Royal states it wasn't in the contract. Imagine that!!! A pool surround with no mastic!!! Although, Royal said they would recommend a vendor to do the mastic for additional costs because the nearly $200,000 wasn't enough. I would find another contractor

We had a really fun time here at the aquatic center!…read more Some tips: Purchase tickets ahead of time online, you get to jump the line! You can rent a standard life jacket at the front, they just hold onto your ID if you don't return the jacket it's a 25$ charge. Cabanas get cheaper the longer you're there I believe we waiting until 2pm and got the last cabana rental for 30$ There's tons of lifeguards doing an excellent job watching There's 4 areas at the center, one that's about 3 ft deep and has lots of fun water spouts and toys/ mini slides next to the bigger water slides One that's is more of a splash pad Two pools, one smaller one larger The water did get a little murky after 3/4 hours we were there I saw a bandaid and some hair got stuck on me but that's to be expected since the pool was pretty full for a Monday! Looks like they have a cute mini golf course there too!

Friendly staff, moderately high prices for drop ins. Beautiful facility. Pools were clean.read more

They came up were suppose to fix pool covers 2. Only fixed 1…read more I came home that afternoon and it wouldn't open I called she acted like I was lying that it wasn't fixed only one was fixed ..now they are trying to charge another travel fee of $150 and swearing it was fixed since they had a video and photos (which I never saw) apparently it opened once! that night it wouldn't open when calling mgr was rude and didn't try to help fix the problem that they created HORRIBLE co with a great pool cover.. I called another co that works on Aquamatic they will be here nxt week not 2 mos out!!! service is horrid!!!

We installed our first walk on cover for our pool 30 years ago when we moved into our house. At…read morethat time our children were three years old, 18 months old and a newborn. We have now replaced the cover for the second time. A new cover every 15 years has been well worth the price. It has kept our children and now grandchildren safe and helped keep the pool clean and avoid too much water evaporation. The company was originally installed our cover and gave us the first replacement is no longer in business. It took a while to find Aquamatic. We shopped around and got three estimates. Jeff came out and has part of his estimate took a video which he texted to us explaining the work that would be done. Although they were not the least expensive, the description of their services and product sounded like the best for us. We upgraded from a manual cover which had to be crying to open to an automatic with a key. Installation took two days. Unfortunately when they came the first day they did not have all of the equipment necessary to install the cover. The cover looks wonderful. The system is run by hydraulics. It takes up far less room than the last cover. So far opening and closing it is simple. It was getting harder and harder to open the old cover manually because of both its and my age. Before they left they explain to us how to open and close the cover as well as what to do to maintain it. Hopefully this one will last for at least 15 years and the mechanism will last longer.

My experience with Jason at CA Home Resort has always been 5-star…read more Very responsive via e-mail or text. Locally owned, small business who is very fair and knows his stuff. We will continue to go to CA Home Resort for all Spa or backyard improvement needs. Thanks Jason!

Jason at California Home Resort went above and beyond helping us with a new fireplace insert. Jason…read morecame to our home to make sure we purchased the correct product for our home. He was always available to answer any questions we had. Jason and his installer took great care while installing the unit and cleaned up when they were done. Jason noticed the blower on our new insert was a bit loud and ordered a new blower which he installed when it arrived. I highly recommend Jason and California Home Resort if you are looking for a gas fireplace or gas insert.

From start to finish they explained each step and everyone from the office to the pool cleaners…read morewere so nice. The pool had not been tended to and grew algae. Now am on a monthly cleaning schedule with them.

We just love them. Fabulous, reasonable, knowledgeable, helpful, thoughtful...can't say enough!!read more