Contacted Integrity Garage yesterday and scheduled an appointment for today at 11 AM. Received a text from Gary that he would be here on time. And he was. On Sunday night, something fell on the track. The item was removed, but when closing the door it would only go so far and then come back up. The cord was pulled so we could manually close the door. Gary verified the door and track were in good working order. Asked him to complete a maintenance, which he did. Felt confident that garage door will now open and close when needed. Gary was very helpful, and courteous! read more

Dean, it was YOU who came to fix my door, every time. Including the final time when you had to fix your prior work after you left with the garage door misaligned a few days before. How despicable bringing up race when race was never mentioned. It's not in my character. Perhaps my "liberal" yard sign upset you. (Photo posted below). Maybe you don't remember me, afterall, I posted this review almost a year ago and you're just now responding. Remember when you were leaving and I mentioned the garage door still looked wracked and you replied, "Your husband said it was that way before I got here"? For the record, I do think hiring a more diverse workforce benefits everyone, so your new hiring plan sounds like a change for the better. I have a suspicion you intentionally try to humiliate customers in hopes they delete their bad reviews. You've shown us who you are now it's up to the Yelp community to decide if they want to use you or someone who can do quality work without the drama. read more

Integrity Garage Doors and Gates - A sign with touching hands says "This house celebrates diversity... and kindness is everything" - Garage Door Services Near Me - Hayward, California

Excellent job Dean!!! - Boy, yesterday at 5 pm, the garage door spring blew and I called Integrity. Not only did someone who was VERY customer friendly answer the phone, but within 10 minutes of sending pictures of my broken spring, I had an estimate and they had set a tentative schedule for the next morning!! - Our garage door acts like our "Main Door"...so, to have it up and running the next morning was outstanding!!! - Done for a fair price and a great value, especially when talking about SPEEDY service! - Thank you!!! - These are my "go-to" garage door people fro here forward. Ignore the negative reviews(rolling eyes), there are always some people who are never happy. 5-stars solid, happy customer here!! read more

Integrity Garage Doors and Gates - Double-Broken spring!! - Yikes!!! - Garage Door Services Near Me - Hayward, California

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My garage door broke as I was returning home Saturday evening. Another company had performed repairs on the door multiple times in 2024, but I was highly dissatisfied with their customer service and the quality of their work. So I decided to try a new company. Gary took my call that night and we scheduled an appointment for Sunday morning. He sent me a text letting me know he was on his way and arrived on time (early actually). He was transparent about pricing and the recommended repairs. The door was fixed by noon on Sunday. I will be using Integrity going forward. read more

I just wanted update my review. 4 years later after our first 5 stars experience with Dean and integrity garage doors, I guess they have gotten bigger but I can't say better. I called because our garage door was acting as if it was possessed. I called up Dean and reminded him about his previous service to us- he said he can send someone out for a service fee- consultation was previously free. I was very disappointed that my loyalty of calling him and recalling his great service was not acknowledged nor rewarded. Money is tight right now and I needed someone I knew who could do a great job. Today, customer service and loyalty is important to both parties- learn from the big companies who put customers and customer experience first. I ended up calling someone else and will not call Integrity Garage Doors anymore. read more

Integrity was quick to respond and was available within a few hours to come check out an issue with my garage door opener not closing all the way the day after New Year's Day when other garage door pros were not available. The person was professional,but was a bit pushy in trying to get me to replace my door opener even though it was replaced 2 years ago. They then determined that the issue was caused by the railing (installed with the door opener) and the cables which started to frail (legit) they then made some adjustments to the springs and the tension on the door opener and completed the task within 20 minutes and charged $295 for the service and told me that even though they were able to get the door to close now they can't guarantee that it would not happen again and I would have to spend $1000 to replace the railing and cables. The next day the issue came back, so I called other garage pros for a second opinion and a quote to replace the railing and cables. To my surprise the quote for the 2 replacements were half the price. The other pro came out and informed me that the tension on the garage door was set improperly which caused the railing to bow and the railing is already in great condition so it was unnecessary to replace. They also mentioned that the root cause of the issue was that the garage door is wood and absorbed a lot of water causing it to be heavier and put some addition stress on the opener. He replaced the cables for me and made some additional adjustments and was able to fix the issue to the point where the problem didn't come back. He mentioned that to fix the issue completely I'd need to replace the door to a different material that wouldn't absorb water. I'm not sure if I just got unlucky with a tech that's not as experienced since other reviews seem to indicate that they are very good, but I felt that integrity garage didn't really fix my issue, made a quick buck from me and was going to make me spend unnecessary money to fix a problem that wasn't there. read more

I am sorry to have to write this but please know there is a minimum of $395 for them to come look at your garage door. Not the $65 diagnostic price I was quoted. We had a power outage and I tried to manually open the garage. I was not strong enough to lift and and I thought the manual release did not disengage. John came and lifted the door. It took less than one minute and the minimum fee was $395. I don't know why they quote $65 for them to diagnose the problem as I never received a diagnosis. Had I been told that was all that was needed to fix the garage door, I would have gladly paid the $65 and had my husband help me lift it. I will not be using this company to replace our garage door. Just wanted to give you a heads up so you know the pricing. I called the business owner and they said anything the do to the garage cost a minimum of $395. read more

My garage door opener was broken and I called integrity garage doors for a price quote. I'm happy with them from A to Z, from the lady who answered the phone to Dean came to the house finished the project. They charge reasonable rate and Dean was able to replace a new unit within the same day. He is very friendly and knowledgeable about garage doors. I highly recommend this business ! read more

Integrity Garage Doors and Gates - New garage door opener with camera - Garage Door Services Near Me - Hayward, California

Their technician, Mavaega Maga (Mana) was great. He was a few minutes early, and diagnosed the problem quickly and thoroughly. Our ancient door motor needed replacing, and the whole system needed tightening and lubricating. Mana was knowledgeable, organized, and a pleasure to interact with all the way through the process. From the initial call to our smoothly working door, the experience was excellent - Integrity is strongly recommended for garage door service and repair! read more

Our garage gate opener stopped working a couple of days ago. It would open only partially then stop. In order to get the cars in and out of the garage, we needed two people to manually push and hold the doors. It was such a hassle and dangerous. So we called the company which installed the system 17 years to find out what was the problem and to repair It. They sent a tech who has never seen a system like ours and kept calling his company for advices then at the end told us that we need to replace the garage door opener system with a different brand, which could cost a few thousands plus installation. They will send us a written estimate in a few days as they don't work on weekend! So I turned to Yelp this morning for help as I usually do. I found a few companies that work on garage doors and requested service quotes. While I waited for responses, I called Integrity shortly after 7 am and much to my surprise, Alex answered the phone! Super friendly, listened to our door problem, asked me to email her photos for their gate specialist to review, and called me back soon after. Alex was out front about their diagnostic service call fee $95 and their hourly rate $350, plus part. We felt comfortable to schedule a appointment for this afternoon. Same day appointment!!! Dean the tech from Integrity Garage Door showed up on time, diagnosed the problem which was the battery. Dean replaced the battery and fixed our garage door opener. It works again! Yay!!! Dean did a great job! He fixed our garage door opener! He not only saved us several thousand dollars, and we did not end up replace a perfectly working system. Dean was also super polite, and had a positive attitude throughout. Woohoo! We couldn't be happier! Thank you, Dean, Alex and Integrity!!! You are awesome!!! read more

Quite impressed. Arrived the next day 10am. Dean gave me a tutorial on my equipment (FAAC in-ground units, a bit non-standard). Really great person. Reasonably-priced too (esp for such rapid service). read more

It was easy to make an appointment. Dean arrived on time and did a great Job. He even gave me a discount for returning client. i highly recommend them. read more

Double steel garage door got bashed into twice in 51 days. I called integrity this morning at 6:00 AM and by 4:00 PM they were here installing. Thank you! Same the first time. Luckily my door was in stock. They set a date and delivered service. Hopefully this doesn't happen again but if it does I know who to call! read more

Generally, I'm too lazy to write reviews, but I always want to when it's exceptionally good or exceptionally bad. In this case, IGD&G is exceptionally good. They installed a new garage door for me in November 2020. I had a functional problem in October 2021. Gloria was quick to respond. They fixed it that week at no cost and taught me how to maintain my garage door. Last week a sensor wire snapped. I was able to manually close the door, but couldn't open it again. I sent an email late in the day - on a Friday! - and that night they confirmed an appointment for me the next morning! Sunny quickly pinpointed the issue, fixed it, and explained the root cause to me. Their service has been exceptional! "Integrity" is in their name for a reason. Thank you again! read more

Valentino installed a new Liftmaster garage door system that has a secure, automatic deadbolt lock feature. The system is operable from our cars or by a touchpad attached to the outside frame of the garage door. The garage door is secured automatically by the deadbolt when the door closes, and the deadbolt opens automatically when you press the remote. Very slick. Valentino arrived on time as scheduled, and was very efficient in the installation of the system and reprogramming our remotes. I recommend Integrity Garage Doors and Gates without reservation. Don Kieselhorst San Francisco read more

These guys were fantastic! My garage spring snapped on Saturday. They were here later that day and fixed the complex, original 1957 spring on our garage on *sunday*! I am super grateful! I thought I would need a whole new garage door! Nope! They fixed it! Wonderful service! read more

Just had Valentino come by to look at my garage door. I got a text at the beginning of the 12-2 window with an ETA about 30 minutes later. They showed up right on time, checked quite a few things to see if they could salvage the existing unit, and when it wasn't possible (I wasn't surprised due to my own research + attempts) gave a reasonable option for a replacement. Would recommend. read more

I am extremely happy with the installation, they showed up 1 hour after I called and gave me a very good discount that made me decide to replace the motor and everything else that was old and worn out part whereas I just had a broken spring. he was quick, professional and knew what he was doing. they managed to finish in 1 hour and left. I absolutely recommend them to you if you're looking for an expert with good pricing. read more

Showed up in less than one hour. Fixed door in about 5 mins. Service tech spent plenty of time explaining the problem and repair process, and provided additional options for improvement. $$$, but the job got done and done well. Can recommend. read more

Fair and honest service. We needed our garage door repaired and after two other quotes and site visits from two other 5 star yelp review companies, we decided to go with Integrity. Valentino was respectful and very honest about what needed to be done with our garage door and promised safety. Never upsold us on anything, and was quick and polite. Service was excellent and our garage door which was previously inoperable, was up and running in less than an hour. Thank you Valentino! read more

Wow no wonder their ratings are so good. A+ quick, friendly, and efficient communication from Gloria over phone/text to quote and coordinate our job, prices were on point with other quotes we got (lots of companies never even got back to us). Dean, the owner, on the day of also was on time, communicated his ETA, super friendly, efficient, proficient and knowledgeable. Installed a new garage door button, oiled up the door without me asking (sounds and runs so much smoother now), and gave me some great tips for how to use our setup even better. I'd recommend these folks to anyone. Feels good to support a small business like this! read more

On a Sunday afternoon, my heavy old garage door jumped the track on one side. I tried putting it back myself, but gave up. I wasn't able to put the door down, so this was a problem. Couldn't get hold of the people who'd serviced my door previously, so I called Integrity and they were out in a couple hours. Valentino did the repair quickly and well, and showed me how he did it. Also gave some recommendations on regular lubrication of the door hardware. So appreciate of the quick, efficient, and excellent service! They'll be the first ones I'll call if I need anything like that in the future. read more

Fascinating, fast and quick. I called them at 12:00pm, the technicians came at 2:00pm and changed my garage door motor and wires in half an hour. The main guy Valentino was so fast and reminds of comic character Flash!!! I am really impressed with this guy work and wish him the best. Keep up the good work Valentino and Integrity Garage Doors and Gates. Thanks guys. read more

Had a cable snap and called for a repair, which was speedily scheduled within the hour. The technician who came by seemed knowledgeable and worked very quickly. He didn't have the right cable length on hand so he went to home depot to get it made. However, after reinstalling the cable, the tech failed to readjust the cable tension and torsion spring tension, resulting in the garage door being lopsided and leaving a gap between the door and ground when closed on one side. The side w less tension also made bad creaking noises. I ended up having to redo the tension on both sides myself after reading up and watching youtube. For a minimum $225 service charge, this seems like hasty sloppy work read more

Forrest just left after completing the repair on the garage door in our Pinole home. Forrest arrived within estimated time window, evaluated the repairs needed for the broken spring and worn out bearing on the door and got right to work. He was extremely professional, friendly and efficient in completing the repair. Forrest answered all of my questions and also provided recommendations on some future issues that may arise with the door. Overall very happy with service provided by Forrest and will reach back out for future needs. Also a huge plus is that I called just before 5pm and they were able to get same day service done. read more

After writing my original review, Dean gave me a call to try to discuss the situation. He wanted to right the situation and stated that they would work on these things in the future (such as actually performing diagnostics tests instead of automatically recommending replacement). I do think my original concerns are valid but I think Dean reaching out to me shows that this company is trying to provide better customer service. I also will add that he stated he would refund part of the cost of the service ($100) to right the situation. I will state that I believe the replacement was done well (I am not a garage door opener expert so only time will tell). My main issue was how the situation was handled. I personally am not sure if I would call them again, mainly due to my in person interactions that made me lose trust in this company. I might do more research into other companies if my garage door opener does break again (despite the fact that I was told that the new installation gets me a 1 year warranty with Integrity). With that being said, I understand that companies are struggling during this difficult time and I don't want my one experience to affect their reputation. I decided to update my review for this reason and because of the call from Dean. My final recommendation would be to ensure that a diagnostics check is actually done (push back if needed) and ask for a price breakdown (i.e. equipment costs, labor costs, etc) when working with this company. Unfortunately, I allowed myself to be pushed around a little too much and I will work on this in the future when dealing with companies like this. read more

Valentino had his work cut out for him but completed my job for my client in Pac Heights and not only did it with precision, but checked things two times over. The project was an over 20ft wide heavy wooden historic door that hadn't opened in a decade and Valentino met me for the consultation, diagnosed the issue (new components, Springs and rollers and ordered them on site) and they parts even came early! Valentino was my repair tech on site for the actual repair too (felt very consistent) and somehow made the whole install look easy. Extremely heavy Springs, Old, old OLD parts to replace--and when he was done working his magic it was like the door was brand new again! Thank you Valentino and Integrity Garage Doors and Gates, you made my life easy and my client very happy to have a functioning door again! read more

Integrity Garage Doors and Gates - The heaviest garage door! - Garage Door Services Near Me - Hayward, California

Valentino helped us replace our garage door motor, and completed others work for the door professionally, and fast! We highly recommend Integrity Garage Doors and will definitely use them in the future again. read more

Woke up with a garage door that didn't wanna close. Called and within an hour Sunny arrived. Super professional and consultative. He was able to identify the root problem and provide a reasonable solution promptly. Super pleased with the turnaround time and Sunny's overall demeanor/professionalism. No hesitation recommending this group based on my experience with Sunny! read more

Valentino just did a great job repairing our garage door! Phenomenal customer service. He was able to get here quickly within the time window estimated and was fast with the repair. Highly recommend! read more

The manager called to let me know there was a mistake and he is correcting it. I'm impressed read more

My door got jammed on a weekend of course. I tried several garage door companies and Integrity was the only one who answered and gave me a quick appointment. They showed up on time and the problem was the door went off track. I wish I could remember the guys name. He was so nice and helpful. We had to reset my openers and explained ways to avoid the track from dislocating again. I can honestly say they do have integrity and I'm so glad I called them for my garage door. read more

Valentino came on a Sunday and fixed our broken garage door within 30 minutes. Very professional and courteous. Highly recommend.

Valentino did a great job. He is professional and efficiency in fixing the broken garage door. An hour later , it works better than before . He gave my broken garage door a new life . read more

Integrity Garage Doors and Gates - Paul - Garage Door Services Near Me - Hayward, California

I called in on a Sunday with the motor for the garage opener not working expecting to get a call that they come out tomorrow but in fact Sunny showed up within a couple of hours took a look and saw that I had a box blocking the laser light. Once the box was moved everything worked fine and in addition so he gave me a review of the different components of the system and recommendations for when they needed to be serviced at a reasonable rate. Now that's going above and beyond. read more

The whole team is very professional and knowledgeable. Ask for Valentino when it comes to sales and servicing. I had a lot of options on different doors but eventually chose the company they recommended. After 6 months, the door had gotten stuck but it was resolved same day and in a matter of minutes. read more

My garage door stopped working one day and I was unable to get into it as I didn't have the keys for the manual override lock. I called Integrity to help me diagnose the problem and change the manual override. They provided a window of 10-12 and came promptly around 10:30 (with 30 min advanced notice). They proceeded to change the manual override and then looked inside and came to the conclusion that the GFCI was out and so there was no power to the garage so I would need to call an electrician in order to fix that piece. I do appreciate that they were able to come promptly and change the lock, but that's where my praise ends. For ~30 min of service, they charged me $650 for the lock replacement! I was somewhat in a bind because I needed to get inside the garage, but this feels like straight robbery. What makes it worse is they charge $49 just for the consultation (granted, this is waived if you choose to continue with their recommendations for repair). Turns out, the circuit breaker had tripped for the garage (don't know why), so luckily I didn't have to call an electrician to fix that piece. read more

Very professional and friendly technician came to our place for a emergency garage door repair. It only takes one hour to fix the garage door (replacing the broken spring, fortifying the door and More). It makes the door run much smoother than before. Thanks Forest! read more

My garage door was not functioning and Integrity was amazing in fixing it quickly and efficiently. I was connected to Integrity through a home warranty and Integrity was great in navigating the process. Sunny was the expert technician that did the work and he was a pleasure to work with. He was on-time, professional, courteous and super efficient. The office staff had great communication and were also very friendly. I highly recommend the Integrity team. Will definitely be calling them again for any future jobs. read more

Valentino is the man! Might not be the most economical priced but he knows what he's doing, proficient and efficient. Highly recommended!