If I could leave no stars that would be much better. I purchased a part it wasn't the right one…read morecame back 25 min early before the closing time and the staff was saying they are closed and locked the door wtf! kind of service is this junk!!

Corona quarantine 2020! For all you "essential businesses still fortunate enough to be making…read moremoney, here is a good example of how NOT to treat your customers! March 25, 2020 around 4:50 PM. I went to Autozone on 23918 104th Ave SE, Kent, WA 98031. I have spent A LOT of money at this store in the past. Walked in and was greeted by William. He asked what he could help me find and I told him I was looking for a 13mm offset ratcheting dogbone and that I also intended to buy some electrical connectors. He directed me to aisle 2 and told me if they had the dogbone, it would be in the red section there. I went and looked. Saw some complete wrench sets and decided to look around to see if maybe I could find something else that would work for my project. Now here is where it gets weird.... As I am walking down the aisle, in a stern tone of voice William tells me "Sir, I can't have you wandering around the store!". I told him "I'm just looking to see if you have anything else that may work for what I need". He responds (again sternly, as if I were a child) "IF YOU DON'T SEE IT IN THE RED AREA, WE PROBABLY DON'T HAVE IT! HAVE YOU TRIED MCLENDONS? WE CAN'T HAVE PEOPLE WANDERING AROUND THE STORE!". I responded "Look! I am shopping and I intend to make a purchase here!". Again he tells me "IF YOU NEED SOMETHING WE HAVE TO PULL IT FOR YOU! YOU CAN'T WANDER AROUND THE STORE TOUCHING EVERYTHING! IF YOU COME IN AND DON'T KNOW EXACTLY WHAT YOU WANT WE CAN'T HELP YOU!" (Bear in mind I have literally touched NOTHING in the store!) I thought a minute, got fed up, and told him "OK! I'll take my dollar elsewhere!". I went across the street to O'Reillys. When I walked in, I received a friendly greeting and proceeded to go about my business of looking for the tool I needed. I walked around the whole store and not a word was said. I ended up buying some shrink tube and connectors. I then went to McLendons. Again I walked in and was given a friendly greeting. Again I searched the store looking for my tool. Several employees helped direct me to the right area and none harassed me about "wandering around the store". I purchased my wrench, left, and went back to Autozone so I could get Williams name for this review, and explained to him that I was treated much better in the other two stores. I informed him that I would be writing this review. His response? "Dude, we can't have people wandering around the store!". As I have stated, I have spent A LOT of money at this store! I explained that to him, and the fact that because of my treatment I would never be back!! I only write reviews in two situations: Either the service was outstanding (which is so rare in this day and age that I feel it deserves special recognition), or the service was absolutely terrible as it was in this case! Folks, I get that we are in a trying time right now, but there is absolutely NO REASON TO TREAT ANY CUSTOMER LIKE THIS!! I was simply shopping, with an intent to buy what I needed at this Autozone. I was absolutely maintaining a 6 foot distance from others, and I certainly wasn't handling any merchandise! I was looking around, because anyone who has done a significant amount of mechanical work knows that sometimes projects require "outside the box thinking" and I was shopping for a solution. But Captain Corona acted like my mere presence was contaminating the entire store! Sadly, this probably won't do much good. Not many people read reviews before they go to the auto parts store. William and his colleagues will probably read it and have a good laugh. I am mainly writing it with the hope that Corporate or someone at a higher level than this stores manager sees it and perhaps wants to check on their business. If it helps you, the reader, avoid a bad experience then I am glad I got to help, because no one deserves the treatment I received at this store! Vote with your dollar folks! It's one of the only freedoms we have left! DO BETTER AUTOZONE! YOU'VE LOST A CUSTOMER FOR LIFE!! That may not matter much to you. I'm sure that another customer lost will make little difference in your bottom line. But in case you care, you have a real problem at this location!

What a lazy douchebag who wouldn't do a price adjustment. Bought a grease gun the day before it…read morewent on sale and picked up their advertisement sale flyer. Came in to do a price adjustment the next day and the guy, Emp #55, didn't want to do the adjustment because he said it was to much of a hassle. What kind of customer service is that crap? No wonder this Napa location has mediocre reviews. Most Napa employees are great. They need to fire this guy!

The two employees that I worked with here to get the part I needed for my truck were great! The…read morepart, out of the box, had a torn up rubber piece and they worked with me to get it fixed and even gave me a few dollars off the price because I had to wait around a while for them to get my part fixed. It wasn't their fault the part came from the factory a little damaged but they went above and beyond to get it fixed for me anyways. Both employees were very friendly and didn't make me feel like "some dumb girl that doesn't know squat about vehicles". And they even opened the door for me when I left! Such Gentlemen! The only reason I didn't give a 5 star is because the part was a little damaged, even though they fixed it, they should still be ordering from a more reliable source so they don't run into embarrassing issues like that again.

If there was an option of a 5 star plus that's what I would rate them…read more I worked with Viktoriya and she took the time to make sure I was getting the parts I needed and even sent me pictures of what she had to confirm they were correct. Not only where they more affordable than a few other salvage yards Viktoriya took the time to locate a company that would ship to Alaska and one item was fragile, not only did they send it, but it was packed extremely well and arrived with no damage at all. The other yards I talked to wouldn't even send it. Not even at my own risk. Solid company and will 10 out of 10 order from these guys again! Tim M. Third igloo on the left, Anchorage, AK.

I was in need for some stuff for my car, but definitely didn't want to pay an arm and a leg for…read moreparts at the dealership. I did a FB marketplace search and saw that this place has some wrecked vehicles like mine. I asked my spouse to come here with me. Make sure you bring your tools because I know I wouldn't have. Don't worry though, it does look like they let you rent the tools for a reasonable price if you didn't bring your own. Upon entering the establishment, you will need to tell the staff what type of vehicle you're looking for and they will tell you where it can be found. How cool is that? You will then proceed to checking in, in their old school bind with your name, signature and date. Anyways I found what I was looking for and then some! So I was pretty satisfied with the price, service, and what I got. I would totally recommend this place.

I needed new windshield wiper blades and they helped me select what I needed and then installed…read morethem for me. Very helpful.

Not the best place to get parts. Depending on when you go, you will either get someone who knows…read moreabout cars, or someone totally new.

The guys working were more than very helpful! They went above and beyond to help me with my issue…read more For years I have always had great help shopping for my auto needs at this location.

Yall gave my friend the wrong fuel pump and won't take it back . Not good . His names…read moreNathan

Went in here recently to pick up a couple of small auto parts and was warmly greater upon entering…read morethe store. The clerk asked what I was looking for and directed me right to what I needed to find. Nice selection and the merchandising was clean and uniform all throughout the store. Knowledgeable cashiers who were able to answer my questions and offer alternatives. Great overall experience and I highly recommend this location

Shoutout to Alissa! She took out my battery, tested it for me & let me know that I had a bad…read morebattery. Sold me a new one, put the new one in my car, tested my alternator and checked my oil. That is what I call customer service! She had great energy and I will most definitely be back because of her.

Had to drop by to get a replacement car battery and the service we received was very good!…read more Requested to have the battery tested and came back to see if it was still good or bad. After an hour, returned to find out the car battery was indeed bad. So, O'Reilly gave a new one since it was still under warranty. Bought some new windshield wipers as well and the employee who assisted with my items were knowledgeable and very courteous. He was super helpful and informative.

My husband took our truck in for the free battery and alternator test, and the two men working…read morethere were very helpful and informative. Great customer service!!!!

Had a motorhome the alternator went bad just before it was to go on a trip, the batteries wouldn't…read morestart it. found this place took the alternator to him got it back the next day, great price unbelievable service. WHY CAN'T EVERY SHOP BE THIS GOOD thank you Jp

Scott is a great guy and very knowledgeable. Helped me save a lot of money fixing my daughters car !read more

Big Waste of Time. My first time to a pick and pulll yard and I was really let down by this place…read more I got off work early to get there before they closed and even called ahead of time to confirm they had the vehicle I needed. They said they did. I show up, talked to the front desk and waited to talk to a rep. The old man I talked to had leather wrinkled skin with not one bit of enthusiasm or empathy for me explaining it was my first time. I saw him being short to the customer in front of me. Someone needs to get this grumpy guy out from behind the desk. Anyways, he tells me they don't have my Lexus Rx but apparently the part I needed was compatible on a Highlander. So he points me in the direction at the end of the lot to find the vehicle by myself. I knew better than to try my luck asking for someone to walk me out. I go, I look, I can't find the white Toyota he showed me a picture proving they had. I find another Highlander but it's not the same year, neither has the same part on it. I call the front desk to get a better understanding instead of walking back with all my tools to do so... they answer and put me on a 12 minute hold before I hung up the phone. I stand puzzled and soon find a lot forklift driver to help me out. Surprisingly he was very patient and helpful with my questions. That was a relief. He tells me the car I'm looking for isn't in the lot because it's new and needed to be staged. He tells me ten minutes but i waited in the location with the other highlanders thinking he would bring the new one to me in ten minutes. Well it took me 25 minutes to find him bring it in to the front of the lot. Again the caliper on the Toyota did not match the one on my Lexus and I wasn't going to risk paying for a part that is said to be compatible. What should have been a successful 1.5 hr trip turning into 3.5 hour let down. I don't like leaving reviews but because I've already wasted so much time what more is a deserving review of this place. Fix your front office! I will say this review probably won't matter because they do well from an operation standpoint by having a large lot and wide selection however I'm still going to be bitter, leave this review and try my luck with other places.

The man on the phone was extremely cold, rude, and unhelpful. I was calling to ask if there was any…read moreinfo on the percentage of tint on a window and the response was "what you see is what you get." I responded with "okay" and was going to ask if I could put a part on hold to come pick it up or if it was a first-come-first-serve basis and I was hung up on before my sentence was over. You just lost business because I was going to buy an un-tinted one and just tint it myself. Will not be shopping again with this company.

Love this place! I'll definitely be coming here for all future work needed and or wanted.read more

dont buy shit off this dude!! spent $1000 got sent wrong tuning software months ago…read more got sent the new software sent , had to pay for my own shipping to send back old poop because of wrong ecu. fast forward finally got my first stage 1 rev 1 tune months later after igot software mind you i paid extra $200 for pops and bang so i loaded tune up and highly disappointed ididnt have pops and bang. he said this was due to he couldn't find the fueling tables in the ecu "no biggie i let it go because tuning takes time". drove around on the "base map" for a while. tork continued to not answer questions about pops nd bangs etc then said he found transmission files!! we agreed to try this tune file instead rev 2 ran horrible car hit overboost and shifted crazy also my manual mode also always hit "a safety" and would act weird or cut power okay "claims my ecu is hard to tune etc and gotta file from korea etc". fast foward a few more weeks with no response in-between revisions , finally sent another revision #3 this time the tune was toned down a bit but still wasn't running correctly still hit safeties etc and most importantly no pops and bangs still!!! 3-5 months go and haven't heard anything from this dude at all!! especially him know the goals we talked about know i have a built motor upgraded pistons and rods and cant even get a proper tune to get her running properly and dont see this guy going out his way to even try from what he already showed!!! with that being said sadly ig il just have to take the $1000 l and move on to another tuner and throw this dudes software in the trash!!! he probably doesn't care to loose any customers anyways guys! dont buy shit of this dude i repeat dont buy shit off this