I came here last night for a new battery because my car wouldn't start. Elio and the rest of the staff working seemed to be having a good time and made the experience a positive one. Elio and his coworkers all helped me find the battery that would fit properly on my car, which was more confusing than it sounds, and let me know to come back so they could test the alternator as well. Great service, and made me feel a little better about this $200 inconvenience. Then I went back this morning to return my old battery. I was helped by a Diojahray and the assistant manager was there too. I put my battery on the counter and was made to feel like me returning the battery was a major inconvenience. Diojahray had a very negative attitude and the assistant manager seemed more concerned with her run to 7-Eleven for snacks and drinks than making sure I had a good customer experience. I really want to emphasize how helpful the team last night was. Especially when buying something like car parts, it is really helpful when people are positive and excited to help. It makes it less intimidating and gives the consumer a lot more confidence than the negative and distracted atmosphere I entered this morning. Elio and his crew last night (I wish I would have caught all of their names) made this a 4 star review. Otherwise, it would have been 1-2. read more

I needed new windshield wiper blades and they helped me select what I needed and then installed them for me. Very helpful.

Not the best place to get parts. Depending on when you go, you will either get someone who knows about cars, or someone totally new.

Jesus was beyond helpful! I had no idea what I needed for my car. He was able to look at my license plate and see everything I needed to buy accordingly. He was also very knowledgeable about all the programs O'Rilley offers like "free check engine light" and "rental tool program" great customer care! read more

10/10 would recommend they employees are great especially Kim and the Manager blah blah blah blah

I'm pretty torn about this O'Reillys. I come here because I like the fact that they don't treat me different because I'm a woman, which the competition always does. I really hate the service though. While it's friendly enough, it's snail paced. If I need something and don't want to wait for Amazon, this place is good enough. read more

At your store in kent washington 10453 SE 240th St. I am complaining about your manager Maria. If you dont look like her she will refuse service to you, along with her co worker Kim. That says alot Oreilly and you should not ignored that. But if you do that says alot about the company you run and the people you hire to represent you. I will stop shopping at your stores and go to NAPA from now on. read more

This store needs new leadership. I frequent this location and the staff is helpful, especially Libby. She made a minor error on my last visit and needed help. The "boss" (some balding guy) came out from his cave with a bad attitude. He was extremely unprofessional and rude to both her and I. I tried explaining what had happened but he didn't listen to me or even make eye contact. I have been shopping with this company before they were O'Reilly's and I have never had an experience like this. Libby, hang in there, girl! I am a manager and that "boss" of yours has personal problems he is bringing to work... that disgusting behavior in front of customers would be their last, if that were my store. read more

Every time I come in here the old white dude in the front and the 2 other guys are so rude. They always look so stressed out and look to hate their job, why take it out on the customers? Don't know any customer service?? Then don't work the store front. Save yourself the bad energy in this store and go across the street to Autozone. Much friendlier. read more

I get dragged to this O'Reilly's location all the time by my boyfriend. He is constantly working on his Jeep and needs parts, tools, etc. I haven't ever bought anything at this location, but I have been here enough times to know the staff is awesome (very helpful and friendly), they have a good selection of items (they always have what we are looking for), and the location is great (very close to our house). The parking lot is a little awkward to get in and out of, but it is manageable. read more

I'm new to the area I decided to go to Kent instead of the normal places I go to learn the area. the guy acted like I was trying to rip them off when I was trying to r exchange it but they told me it was already broken. Old man and the counter very rude disrespectful and treat people like they don't know anything profiles on the way you look arguing. Rolled eyes at me when i asked him why he was being so awful. I had never met him before and he the epitome of bad customer service horrible experience suggest somewhere else read more

O'Reilly Auto Parts - Rude rude rude! Hates his job and takes it out on the PAYING CUSTOMERS. People need to learn not everyone is out to rip others off! - Auto Parts & Supplies Near Me - Kent, Washington

Doesn't want to wait on women. Makes it really clear. I went in, waited for 5 minutes for help at the counter. The guy didn't know what I could use. I made a suggestion m. He said, "oh, yeah. We've got that and proceeded to wait on the next "man". read more

So today I was shopping for a headlight bulb and I brought the item to the counter because I had found this item at a cheaper price online. I asked the cashier whose name I believe is Sherika(apologies if I misspelled it) if she could price match it and she's said they usually do so she called her supervisor "Cassie" and when she saw the cheaper price on Amazon she said they only price match Walmart but she could meet in the middle for Amazon; price at this store was $54 and Amazon was $44 so I said okay while I search for the price on Walmart and when I found Walmart had the same price as Amazon and showed Cassie the cheaper price at Walmart, she said "Aah we don't price match Walmart online" I rolled my eyes when she said that and I knew this was my last purchase at this store. I'll be taking my business to Autozone from now on which is just across the way from this store. Sherika was super friendly and helpful though ;) I wish I could give her 5 stars but not to you Cassie, not to you! read more

Thank you Elio for dropping everything to help me to change my battery. All the staff at all the O'Reilly's are amazing. Eddie is another one who has been so helpful to me during all my visits to the store. You guys are a Class Act. read more

Customer service here is really the worst, no parts knowledge from the employees. They just sound like they know what they are talking about and try to update me a lot of things that I don't need when I already know what I need. Then they try to tell me that the part I want is the wrong one and they try to sell me the most expensive one. So I purchased the one they recommended and it ended up being the wrong part. I went back to return and get the original part I intended to purchase and and it ended up being the right fit. Places like these should definitely do a better job at placing people who at least know some car part knowledge or at least train them in what some parts are. read more

I got new bearings for my k 20 truck and I get home and pack all the bearings and find out they are all wrong the jackass manager doesn't know to do his job read more

Salvador AKA Junior is the BEST! He graciously changed both of my headlights for me, in the rain! I know he didn't have to do this, but he offered anyway and did it with kindness and speed! A sweet young man he is. I am so thankful! :) read more

Elio and the employees here are wonderful! Their customer service is awesome! Never had such great customer service! Whatever they can do (if it's within arms reach) they will try their best to satisfy! I live in Tacoma and I would rather go to this oreillys anyday! If you live by or is ever in this area be sure to check this oreillys out! I hope whomever goes here you will get as treated as I did! Thanks! read more

DO NOT SHOP HERE!!! Go across the street to Auto Zone, trust me!! Worst service I have ever had! The guys over at Auto Zone are so nice and super fast at helping you find what you need!! read more

Amazing customer service from Elio. I went in to purchase a headlight lamp. Elio asked when I purchased the last headlight lamps and when I told him 6-7 months ago he looked up my purchase and confirmed it had been less than 1 year. He then replaced them under warranty, not charging me, and installed in my car. Amazing customer service and I will be going to this O'Reilly location in the future. Thank you Elio. read more

I usually get great service at this chain but the Kent store was vary different. I just needed some wiper blades. it started raining and the rubber split on mine. I couldn't figure out how to get them off of my truck so I went inside to ask if someone could assist me. The guy rolled his eyes and said, "There is nobody available to help you" There were at least 3 guys on the registers and one in the back as well. I offered to wait and he said, "I need to ring up the next customer in line maam." When I asked again after the line was empty, he repeated that nobody could assist me with that. Hmmpf.. I wont be back, I will go to the Covington store where I get great service 99% of the time. read more

Omg...the store clerk Jenkins at the kent store had the worst customer service, he was very rude and treated us really bad. Apparently he was running late or watever but treated my brother like shit pretty much. He was being an ass. I swear i will never go to the 240th store, tho other store clerks were nicer. I moved to the next clerk because i didnt wanna get stuck with his bad attitude....sorry will never go there... Rather drive further to get better customer service. This wAs the 10453 se 240 th st, kent, wa store!! DONT go there PEOPLE. read more

This is the second place I went after being spoken to in a really condescending tone at another auto parts store. The young guy that helped me was super helpful, really informed and not even a little bit of condescension, which was really refreshing after an incredibly bad experience elsewhere. It is not far from where I live, so I'll be utilizing this location again and again and hopefully I will continue to have good experiences. I do truly appreciate being treated as a consumer in equal footing, and that will go a long way. read more

worst customer service i have ever seen. asked worker if they can look at my part and see if its the right one and what i should order. the lady said its not there priority to do so so i went across the street to Auto zone and they came out to look and i purchased the right part from them. WILL NEVER SHOP AT OREILLYS. read more