It was a pleasure to get legitimate, concise replies to the straightforward questions I supplied…read more Been in this business for decades and it's not difficult to determine when you're dealing with somebody who knows what they're talking about and is simply running a straightforward legitimate business. I will be visiting them soon and have full confidence that my project will turn out properly.

In February 2020 I came to Phil with a basic build for a 1995 Miata turbo engine. It required basic…read moremachining like line honing and boring the cylinders for oversized pistons and a head skim. Throughout the process Phil caused numerous delays, lost parts, and let the work drag on. It was nearly 6 months, in August 2020, before Phil returned the completed longblock to me. While running low boost during break in, a freeze plug popped out. My tuner and I suspected that the head had lifted due to improper installation, in which Phil was paid to do. This would allow compression to get into the coolant cavities and force that plug out. Phil was accommodating and replaced the plug. However, when the plug was replaced the motor had low compression so I specifically asked Phil to test the head. He never tested the compression but "fixed the compression issues" (at my expense) and gave the car back saying the compression was good. He and his partner mechanic claimed the compression was off due to the timing belt being two whole teeth off! Two days after driving the car again, another freeze plug popped out. The car went back into their care and custody in which they decided to blame the tune that the car has been running absolutely fine on throughout its whole life before that engine was built and during. Phil and his mechanic claimed this tune destroyed my engine and I would have to source a whole new block! Subsequent diagnoses by a separate, trusted, machine shop and tuner proved that the gasket blew between all cylinders and into the coolant cavities. There was absolutely no detonation or any potential tune related issues. The trusted shop has examined the head and stated "all valves are leaking and have sealing issues. This could be due to a lack of proper valve guide issues or other valve concerns. The cylinder head is already well below minimum thickness before any additional machine operations were begun." Phil machined, assembled and installed this head and was specifically told it came off an engine that had overheated so we needed to make sure it didn't get skimmed too much. The piston rings were not properly gapped causing the rings to buckle and melt the pistons. The oil squirters were not installed correctly and were found in the oil pan. This was all discovered by a different shop. His neglect and inability to work with his customers caused over a year of wasted time. His lack of craftsmanship and inability to take accountability for his work has left me with an inoperative and expensive engine that has never run correctly since he rebuilt it. Take caution before you go here

Almost every time I come in I have a great experience! Any employee not already assisting another…read morecustomer will ask you questions and take you where you need to go to find the best product to fit your needs. I say ALMOST every time though because sometimes when I go in there is an older white lady who does not miss on giving me a horrible attitude EVERY time I go in there. It actually makes me feel bad cause I love being able to come to this store that's only 5 mins away instead of driving 15 minutes away to get somebody who's not rude to me for no reason, but I think after today that's exactly what im gonna have to do. All I can say is I hope everybody can start to treat each other how we would want to be treated when we are in need of help or assistance. Not only is that your job but it's just human decency..

Both employees working at this location were very welcoming and helpful. Especially Dayshawn was…read moresuch a help. He started by testing the battery and alternator in the car, and then offered further assistance when we needed it today. I don't know if Oriellys offers battery changing usually but he installed my new battery for me and took the dead one away. This was such a good experience and next time I need an auto part I will shop orielly of fairwood! Dayshawn needs a raise y'all!

I had a flat tire, both Antonio and Cody were incredibly helpful in helping to address it, even…read moreoffering to change the tire for me. But, the puncture was too large for "tire repair" products which they showed me and my type of vehicle doesn't have a spare tire. They helped me get a ride back home and were amazingly supportive! I will be using this store for my auto needs in the future. I wish all store's have this level of customer service!

Incredibly rude staff, whenever I attempted to visit and ask help for parts I was greeted with…read morerudeness and attitude from the employees for not knowing certain car parts as I am not a genuine when it comes to buying car parts, they are never helpful when finding for car parts or types of oil they just kind of tell you which aisle its in and have you look for it yourself. Take your business elsewhere.

I found the brake lights I was looking for and went to the register. The very friendly guy behind…read morethe counter tossed down a small packet of bulb grease next to my bulbs and rang in both items, and then explained how to use the grease. Maybe I was too trusting/naive/distracted/tired, but I took the move as a "let me toss this in as a freebie" kinda thing, or a promotion, and I went with it and paid. I just wanted to get my stuff and get going. I was irritated when I saw my receipt later that I was actually charged $1.50 for the crap. He didn't ask me if I wanted it, he just rang it in and expected me to pay for it--and idiot that I am, I assumed good will and did so without paying attention. So touche, dude. I hope that extra $1.50 you made today takes your store far because I refuse to return to your location ever again; it's not like I'm not hurting for O'Rielly's or car parts stores around here, you know.

The employee wasted me and a bunch of other customers time waiting in line while she called the…read morepolice on a black woman for having her car parked in the fire lane while her son was inside of the driver seat. I have never seen anything more ridiculous in my entire life. Don't waste your time! I ran up the hill to Fairwood Autozone. They helped me very quickly and they're super friendly! :)

I stopped by this O'Reilly location during my lunch break while walking through Gilman Village,…read morewhich is about five minutes from the law firm where I work. I needed to buy additional oil for my car, so I decided to step in. I had just come from a nearby Indian grocery store and had a small plastic bag with a single small item (paneer). I selected the oil, went to the register, and noticed the cashier was busy. I asked if anyone else could help, and another employee came over. After I paid for the oil, I placed the receipt in the grocery bag. The oil was still in my hand. At that point, the employee asked, "What do you have in your bag?" When I asked why, he said it was "to make sure you are not stealing from us." I showed the bag, but I was shocked and offended. In my 47 years of life, I have never been accused of stealing. If there are concerns, please rely on your cameras and internal procedures rather than making direct accusations to paying customers. This interaction was unnecessary and left a very unpleasant impression.

Customer service with Stan was definitely disappointing. I came in this morning November 17th to…read morepurchase an item, and was not greeted upon walking in the door, nor thanked and to top it all I had my hand out to receive my receipt once my purchase was completed and he then lightly crumbled my receipt and placed it on the counter top, my response was just....WOW!!!

I went to O'Reilly's 2 times once to have fuses changed and the person there was very nice didn't…read moreget his name but sold me the fuses and checked the ones that needed changing! I went again to have a bulb put in my tail light in my range Rover and Ben came and changed it and put a screw from the other taillight in since there were none on that side he was greatly appreciated! I think the customer service is a 5 star!!!

Ive been going to this orielys for years great staff and customer service always incredibly helpful…read morevery organized and clean store. I always get all my auto parts from here!

Went in for one reason to get a deep socket. While there I…read morewas having a little bit of a hard time finding the one I wanted so I ask the guy behind the counter if he could tell me the size of the nut for the half shaft hold on the hub bearings. Told him make, year , model. He told me no that he could not but could tell me thread count. End up getting wrong one and had to come back next day. The inside and outside of store was clean. Two stars for these visits If I need more parts or oil , I maybe back.

Extremely helpful and knowledgeable about all their products. Was able to get in and order what I…read moreneeded in under 5 minutes and they even directed me to a temporary solution while waiting for my part.

Unhelpful and incompetent. It would be nice to have workers know what they are doing not " I just…read moresell auto parts"

Norm did an outstanding job quickly helping us, being attentive to our needs, and even installing…read moreour wiper blades for us with speed and care Great service! Thank you Norm!

The best place in Renton to get DIY support for your car. The staff here really know how to work…read moreon cars and are always willing and able to provide guidance. Well done!

From the owner: CARQUEST Auto Parts is the premier supplier of replacement products, accessories, supplies and…read moreequipment for virtually all makes of automobiles, as well as light and heavy-duty trucks, off-road equipment, buses, recreational vehicles and agricultural equipment. Additionally, we distribute and sell tools, equipment, chemicals, paint and accessories. At CARQUEST Auto Parts we provide unparalleled customer service, innovation and industry leadership at our more than 3,000 stores located throughout North America.