.Awesome guy's...Took the time to provide excellent customer service,ya man…read more.. Awesome peeps...

I made an appointment to have cracked phone screen replaced…read more Seen immediately by Eric who did the repair. I liked the fact that he worked where i could watch. The service was quick and thorough. I appreciate their professional work ethic. Maggie

This was my go to store until yesterday. I needed a new battery for my son's car. I grabbed the…read moreold battery and headed to O'Reilly Auto Parts my go to store. I put gloves on because the old battery was leaking acid. Got to the store carried the battery in and set it on the ground near the counter and walked to the battery rack to pick out a new battery. Within seconds an employee approaches me in the most rude and aggressive way and says "I saw you with a battery walking in what do you think your doing?" I replied to him that it was the core of my old battery I brought it because I get $22 towards the purchase of a new battery. He looks at me puzzled and says "oh ok boss, cool". I shook my head and continued to look for a battery. Seconds later another employee comes over and acts like he is arranging the batteries on the rack and we go through the routine again "what are you doing do you need help boss?" I said no I'm fine. This was overkill guys, as a black man this is too much am I really going to bring in a battery core and steal another battery? I mean I get theft prevention but I'm 57 years old! I did end up buying a battery and was called "boss" 5 or 6 mote times but this was a horrible experience especially since all my previous interactions here had been great. Next time I will drive the extra 3 blocks to Autozone. Train these horrible employees and maybe I consider coming back!

This is THE worst automotive parts store in King County. They must hire the lowest quality people ,…read moreI'm having a hard time differentiating the employees from Goodwill and this place. They may hire from the same pool of people. I had a similar experience as the first review. I'm standing in line waiting to pay for my products I chose. There was another guy who was being helped by another employee. There was two additional females working behind the counter. One of which I know is the store manager. The other female made eye contact with me just as the phone rang. She decided to answer that instead. The "Manager" seemed busy running around the store mumbling something to her self as she was led about. After standing there for a few minutes listening to her Babel on about pricing and what not. I decided to leave. This is the kind of treatment that looses customers for good.

Zero stars needs to be an option, you start by placing a request with national office. They promise…read moreto get you scheduled but the local office never calls. After weeks of emails we finally got a local number and set up an appointment. Day of the appointment no one is at the shop, we were told they had an emergency and had to leave but they would come do a diagnostic at our house. No call back ever, reached out to national representative who said they would get them to set up the appointment. Never heard from anyone again.

Thought I needed a new prius battery they came out next day. found out it was the Inverter so came…read moreout following day and took care of it. Nice experience, no one else I called wanted to do it and these guys specialize in it.

Lana has been helping me with my 17 year old daughter's 5 speed first car. Always helpful and…read morereally goes out of her way to keep us running. Tackling a clutch replacement! .

Very helpful sales staff, identified the wiper blades I needed and helped me install them. Great…read moreservice and decent prices with great supply of parts.

Went in here recently to pick up a couple of small auto parts and was warmly greater upon entering…read morethe store. The clerk asked what I was looking for and directed me right to what I needed to find. Nice selection and the merchandising was clean and uniform all throughout the store. Knowledgeable cashiers who were able to answer my questions and offer alternatives. Great overall experience and I highly recommend this location

Shoutout to Alissa! She took out my battery, tested it for me & let me know that I had a bad…read morebattery. Sold me a new one, put the new one in my car, tested my alternator and checked my oil. That is what I call customer service! She had great energy and I will most definitely be back because of her.

There was a long line someone in front of me was ordering parts which takes awhile I understand…read morethat. After waiting about 7 minutes while having to use the restroom I went to ask if someone could kindly ring me up. Elle stormed out from the back yelling at me " I guess I have nothing better to do " I said hey I'm sorry there's a line and I must use the restroom. She started yelling at me and I told her I'm sorry but you're working and I need help she kept yelling at me and stormed off again lol Elle should not be here and as a loyal customer I'll just go to auto zone . Then the other guy yelled " customer service is a two way street " clearly there is no customer service here also while ringing me up she stormed off sorry you're facing a tough day Elle guess what we all have jobs sorry you hate yours and treat young women like dirt.

I wanted to take a movement and recognize Jeffrey at O'Reily Auto Parts in Federal Way. I recently…read morepurchased new wiper blades with the assistance of an associate for sizing and much to my dismay when I went home to install them, I found they were all the incorrect size. Of course I neglected to take a receipt assuming I would not need it. I returned to the store and was greeted with ease and professionalism. Jeffrey quickly acknowledged the problem, found my receipt in the system and replaced all 3 blades. When I asked him what happened he simply stated a mistake had been made on their part but did not take the opportunity to place blame on his coworkers and simply apologized for the inconvenience. I appreciated that although my experience wasn't perfect, he took care of me when it mattered. Thanks Jeffrey !

David is FANTASTIC! His customer service is second to none. It is obvious he takes pride in his…read morebusiness. He was able to turn my car around within 24 hours and the price was right. He is very knowledgeable and deserves your business. Thank you David for a wonderful car repair experience! (I never thought I would say those words!)

David is a knowledgeable hybrid battery technician. But more importantly he is honest and cares…read moreabout his clients. I had my first battery fixed and after 2 years it popped up again. David not only was flexible but held his word on the warranty! He took additional days to care and retest my battery. This car was the only vehicle for my wife and I to get to work. Thank you David!!Anyone reading this. Go with this family owned business rather then dealership.

Had to drop by to get a replacement car battery and the service we received was very good!…read more Requested to have the battery tested and came back to see if it was still good or bad. After an hour, returned to find out the car battery was indeed bad. So, O'Reilly gave a new one since it was still under warranty. Bought some new windshield wipers as well and the employee who assisted with my items were knowledgeable and very courteous. He was super helpful and informative.

My husband took our truck in for the free battery and alternator test, and the two men working…read morethere were very helpful and informative. Great customer service!!!!

Went in a bought some fluid and then was going to change my steering box in the parking lot. Manger…read morecame out and condescending told me why I couldn't do it which I fully understand but was very rude. I feel bad for anybody working under her because she sounds like a sad person. Go to the autozone down the street much better service

i purchased a set of front/rear brake pads for my '21 wrangler. sales clerk told me one set i…read morewould have to pick up at another store, close by. sure why not. i can do that. only when i arrived at the other store the guy looked at me like i was crazy, informed me the o'reillys that i purchased the pads at didn't even give me the correct paperwork for this type of transaction, and that if i wanted anything done i would have to return to original store. you wasted an entire morning of mine, thanks for nothing. i got my money back and went down the street to Napa and received correct service and parts. what a joke. bunch or morons. I have no problem spending my auto parts money at a different company, i presume O'reillys has no problem with that either based on my experience.