I highly recommend this place. They are very respectful and very friendly. They will help you out…read morein any way they can to get you going whether it's a car or just getting tires. Very blessed to have very hard working individuals at this place so go by you will not be disappointed.

Unbelievable service and made the ease of processing a need truck first class. I highly recommend…read moreAll American and Benaiah Bee Villarreal to everyone. They are knowledgeable, friendly, and very accommodating! A++++ and FIVE STARS to all!

We purchased a 2021 Ram Laramie Megacab. It came prepped for a 5th wheel hitch. We ordered the…read morehitch when we purchased the truck. Brought the truck in to get it installed, and they had ordered the wrong hitch. Brought it in a second time, waited at the dealership all day only to find out that only part of the hitch came in. Brought it in a third time only to find out they still didn't have all of the parts. Brought it in a fourth time only to find out they wanted to keep it all day because they didn't know how to install the hitch and they were going to have to call for the instructions and then find someone to put it in. Said if they couldn't find someone, they would send it somewhere else. I finally had enough and told them that they could just load it in the back of the truck and my husband would install it himself. I even looked up the Instructions and it is a 15 minute install. Yes it is heavy, but once it is in the bed, should take 15 minutes. When I said I was just going to take it home, they changed their tune and decided to get it done right then and there. They also never detailed it like they were supposed to. The only people who were busting their butts to help us resolve this we're Jason the sales guy and Jordan the finance guy. It is ridiculous that we are in Texas and they have hired people who don't know how to install a 5th wheel hitch. It took us almost 2 months to finally get our hitch. The only saving Grace was they gave us a free oil change.

Disappointing at best. While Jonathan did get us into the shop on a Saturday afternoon from a tow…read moretruck ride south of town, that's where the good part ended. We'd had a diesel fuel leak shut down our Sprinter/Camper van and when we got the vehicle back three days later the diesel hadn't been cleaned out of the engine compartment. The fumes were horrible. We'd only gone a few miles and then had a tail-light fault illuminate (later corrected itself once engine compartment was cleaned up). The following day we had check engine light illuminate for a NOx sensor fault. A couple days after that we lost our power train belt and had that replace in Prescott Arizona - another tow ride! Given the fact that they knew we were on a long road trip and desperately needed good attention to our mechanical failure, one would think they would have made sure to check EVERYTHING out to be sure that the remainder of our trip went well. So not only does it appear that they did a poor job (leaving excessive diesel in engine compartment has negative effects on rubber components and is a fire hazard/health hazard), but it appears the job they did ended up causing collateral damage. When Jonathan was shown the excess diesel in engine compartment he should have been embarrassed and should have asked us to leave it with them to clean it up. That didn't even come close to happening. He didn't want anything to do with it - he watched me ladle some off a depression in the frame while he watched. He was reluctant to get his hand in there to mop it up with a shop rag even though his arm is longer than mine. Dissappointing to say the least.

Would like to shout out Alderson. Took my Car here for a…read morerecall, and they were super kind and got me in within a day of calling. They also had a shuttle that took me to my friends house so I didn't need an Uber or anything (big sprinter van) They had my car done within a couple of hours and were super kind and helpful, thank you Alderson! I did have to drive from Canyon (no Mercedes dealers in Amarillo / canyon) but the drive was worth going to an actual Mercedes dealer. Thank you!

They sell worthless cars and unscrupulous practices. RUN,…read moredon't walk. They lied, made offers they didn't keep, and they want me to pay on the trade in again and 'theyll get back to me ' with a refund. I'm elderly disabled and on social security. They don't want your business if you don't have $50K for a car. DON'T

My older VW TDI Beetle broke down, and I had been to to 3 other places, including another VW…read moredealership. Without it for months, I made a call to Gene Messer. Everyone was knowledgeable and thorough , from Kareem, and Amanda in my first call and intake, to follow up contact with the Mgr. Mark with concerns days after I drove away. Really. Great. Support. They send a text message video clip of a multipoint check showing everything from tires being measured to views of your brakes, linked to a list of services they suggest. For me, they diagnosed and quickly repaired in days, what 3 other places could not in 8 months. I recommend them completely.

Bigham Automotive has friendly, knowledgeable people. I trust them to know what they are doing and…read moreto take care of my vehicle.

DO NOT I REPEAT DO NOT BRING YOUR VEHICLE HERE!!!. The had our vehicle for a month took $3300 we…read moretook our vehicle and when we left we drive it for about an hour and the same issue happened he didn't fix anything Jane my husband opened the hood there were loose bolts everywhere things he said he changed were never changed. On Monday we went back to the shop to talk to him and he was being a real jerk answered the phone and told the person on the line that he could get him right in and he would move others down to get to the person in the phone vehicle. Then when he got off that phone call my husband asked when our vehicle would be ready his response was oh on a day we asked what day his response I don't know Tuesday Wednesday thyrs day Friday someday like a real a***. Needless to say we waited for another week and nothing our vehicle was taken to another shop without even talking to us first then he tried hiding the vehicle from us when we called and asked for our money back and we were taking our vehicle somewhere else he kept saying he wasn't going to tell us and the lady that works in the shop is a real piece also she trued telling us she didn't have to tell us where our vehicle was and that they didn't have to tell us they took our vehicle to another shop and we couldn't tell them how to run our business. This was the worst experience ever we got out vehicle to another shop and they had it fixed within a day. So again DO NOT TRUST THIS BUSINESS HE IS A THIEF AND JJST TAKES YOUR MONEY..

I have been getting my flats fixed here for a long time . Took my truck in to have flat fixed this…read moreweek and was speaking to Rene about getting a new set of tires. Rene went over several brands with me. That was two days ago and today I have four new tires. It was that easy. The guys here are very knowledgeable and so helpful. They are fast too. I highly recommend Rene and his guys at Crest.

This morning I had forgotten my phone while looking for a particular address. I was close but could…read morenot find it. I pulled in to Crest tire 10 min before 8 when they were trying to open and a young man stopped what he was doing, walked me out side and made sure I knew what building I was going to. Very nice guys even when they dont have todo. Thankfully I made my apt bc of crest tire

We had an issue with our 1999 Honda CRV while heading from AZ back to Fort Worth. We had a…read morestop-over in LBK to visit the MIL - while here we asked a friend for a recommendation for car service - he said Brink Fleet. I called them Monday evening - we scheduled to bring the car in at 9:00am on Tuesday. By about 10:30am, they had called to tell me we had a failing distributor. They also had an estimate for the repairs. I told them to proceed, and by 1:30pm they were calling to tell me the job was complete. Fast, friendly, and fair. Thanks!

Denny and Diana Brink run an amazing, customer oriented business! Danny Renshaw is the ideal…read moreperson for their Service Department. I am never, ever disappointed. We have three Suzuki vehicles (2002, 2005, 2006). Each one has been a dream to own. The care they take of me when I go in with the "little" things makes me sure to go back. Every single person in that building treats you like they've known you forever. Seriously, folks...there is no better customer service in the car business!

Mitch is awesome. The place is affordable and he makes sure your car is safe. He goes above and…read morebeyond to listen.

Absolutely do NOT recommend! If you're a TTU student and not from the area, DO NOT trust this…read moreplace. For your own sake and your money, find another shop in Lubbock. My boyfriend originally took my car into M&M to get checked due to the engine jumping, as I work full-time (8-6) and couldn't go myself. The initial quote was around $630 for an O2 sensor and an air filter--seemed reasonable at first. Then we were suddenly told by Mitch that my car needed cylinder head work totaling $6,000. Naturally, we wanted a second opinion. Not only did they refuse to provide the diagnostic codes when asked, but I later scanned the car myself (I have photo evidence of the actual codes)--and none of them supported the diagnosis or the $6,000 repair Mitch claimed was needed. This felt dishonest and ‼extremely predatory‼ After waiting nearly two weeks, I picked up my car only to find: 1. An oil separator was installed without my approval 2. The A/C had completely stopped working--a system that worked perfectly when I dropped the car off When I called Mitch, he said to bring it back and he'd refund me and look at the A/C. From the second I walked in, he was rude and condescending--questioning me and speaking down to me for not "handling this myself," completely ignoring that I'm a full-time student with a full-time job. The only time he showed any decency was when I became visibly upset--and a customer walked in. He then refused to take responsibility for the A/C issue, saying "we didn't touch that," and tried to blame it on me supposedly hitting a pothole--again, suspicious timing. (I have video of this exact conversation.) Why would I have him work on my car again after spending $899, getting a partial refund, and coming back with more issues than when I dropped it off? Bottom line: I have the codes. I have the video. I have the receipts. Mitch was wrong and the entire experience was unprofessional and stressful. I strongly urge anyone reading this to take your car elsewhere and get a second opinion. You deserve honesty, transparency, and respect--not to be talked down to and overcharged.