COOKIES - Double Chocolate Mint - Oatmeal Raisin - Snickerdoodle - Chocolate Chunk - Classic with M&Ms - White Chocolate Macadamia Overall the cookies are pretty good. A little bit on the sweeter side than I prefer but still not too bad. The cookie texture is more on the gooey side than crunchy so depending on your preference you may or may not like. Tastes like what the description of the cookie is and pretty basic cookies overall. VIBES This Insomnia cookies is located in the Northside area of UTD. Pretty small place with limited seating but great for grab and go. SERVICE Service was great! The person at the register offered great suggestions and separately packaged the cookies that had nuts vs the ones that didn't. The only thing that was disappointing and I don't really blame it on anyone in particular was that I did specify my allergy and the person packaging was cautious. Even after separation of the cookies, I still had a pretty bad nut reaction to my allergy so there was probably some cross contamination in some way. It would be nice if the cookies could be separated nut from non-nut just to prevent those things from happening with others who may have even worse anaphylaxis than me. read more

Insomnia Cookies - Classic Cookie and Deluxe Double Chocolate Mint - Desserts Near Me - Richardson, Texas

I love this place! The cookies are always fresh, warm, and super yummy. I've only had the ice cream once but when I did it was also delicious. The cashiers are always super friendly and sweet no matter the time of day! It can get pretty busy at night considering it basically on a college campus but it's well worth it. If you find yourself craving a sweet treat this is a great place. It's also great for events or to treat friends! read more

Insomnia Cookies - Desserts Near Me - Richardson, Texas

Underwhelming and WAYYY Overpriced!!! First off, 2 hours after I ate 1 cookie and 1/4 of a brownie, I feel awful. Over $4 each and that's all I can tell you about them. Do Not waste your money here because the workers don't even eat here. I asked the big guy behind the counter which cookie he recommended and he said "I don't know, I don't eat here". I'm not kidding, the only worker there, told me he didn't even eat there. The guy had zero personality and kind of creeped me out. Did I mention they are over $4 Per Cookie??!!! Insanely overpriced for a stomach ache. Last thing is the "any gender" bathroom. Why couldn't they just say bathroom? They make it a point to push their agenda on their customers. So again, Don't waste your money!! read more

Cookies are mid and overpriced not worth the trip or hype parking is the worst! Needs more diversity

I'm a cookie fanatic and I always look for the best cookies in the area. These are definitely worth grabbing for friends and family. read more

Insomnia Cookies - Cookie Dozen - Desserts Near Me - Richardson, Texas

Finally got to visit an insomnia location in person. I was surprised how spacious the store was. Plenty of room to for a group to enjoy cookies and ice cream. I didn't order the ice cream this visit just a batch of cookies. I would say the cookies are anything spectacular, but heated up on the oven or air fryer real quick it's good. My favorite unique cookie flavor they have is the s'mores flavor... that fresh out of the oven is delicious! My only complaint for my experience was service. I walked in and the staff just stared at me until I ordered. She didn't greet me nor look friendly. Maybe she was having a bad day, but whatever it was it wasn't inviting. The location sits near a host of others shops - boba, poke, and Italian I believe. read more

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Love that this place is open late! Staff is always friendly, and they usually have recommendations if you need it. The store is small with limited seating but it's fairly clean. They also offer a variety of ice cream and have packaged pricing as well as ala carte items. Cookies are a bit pricy but overall tasty. read more

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Only 2 stars solely for one's worker's attitude. Came in about thirty minutes before closing and got our cookies, service and cookies were good. Around 12:45 a curly haired girl with glasses comes in and rudely kicks everybody out (there were a good amount of people still inside). I understand that it's late, but the attitude she gave was not needed at all. Later we were standing outside and some more people go in when they're still open, and it seemed like she was just as rude and scary to them because they were talking about her when they left. I usually don't review chains but she was so unprofessional and rude i had to write one. read more

The food was so good. The ice cream and cookie combo was awesome sauce. What wasn't good is the service. The first 2 workers who took my order were wonderful. Very helpful and nice. The problem came when we were finishing up our ice cream. It was 12:45 and a lady who clearly does not like her job comes in and rudely tells all the customers to leave because they're closing in 15 minutes. What kind of customer service kicks people out before closing . I understand that they were closing soon and we gladly left. I've been working in food service for about 3 years now and I've never seen a restaurant kick people out before closing. I understand if she nicely said "hi guys just to let you know we will be closing soon!" But no...she literally rudely kicks everyone out. There was 10-15 people in the restaurant too. Not only that, about 5 people came after us (restaurant is still open). But the lady kicks them out or something because they walked out and we're talking about how rude she is. IF YOU WANT INSOMNIA AND YOU SEE A LADY WITH GLASSES RUN OMG read more

It was our first time so we wanted a bit of everything as you can see from the pic my highlights were the banana crepe cookie yall is soo freakin delicious! The blondie brownies are good too. I would of preferred them to be a tad bit warmer but all in all it was a good choice for craving our sweet tooth. Service was super fast so curious to try more out when we return. read more

Insomnia Cookies - Desserts Near Me - Richardson, Texas

The cookies were warm and fresh. We came here for a late night snack and there were so many options to choose from. We went for the 6 classic and 1 deluxe. read more

Insomnia Cookies - Desserts Near Me - Richardson, Texas

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Cookies order via Door dash. They arrived on time; warm and tasty. Would definitely order again.

had this place delivered to me with uber eats no issues cookies are just pricey but they're open late so what ru gonna do

Sooo ordered some cookies for delivery from there, and nobody shows up. Guess they just said screw my order. Terrible. What could improve? How about providing providing the service I paid for and actually delivering what ppl order. read more

Don't order from these folks as it's a rip off. You order online the box to choose your own cookies then you don't get to. Scroll all the way down to options that you can check then presto...your order doubled if not tripled in cost. I have ordered about 4 to 5 times and will use anyone but Insomnia. read more

My $58 cookie order was never delivered even after calling and them telling me it would be re-delivered. Once and done, I won't be ordering again. read more

Over paid for cookies I could make at home. Over shot delivery time by over a half hour. No message or knock to let me know they had arrived. Cool box though. Lol read more

First, I love these cookies so this review is solely about the location. Second, Picked up an order last Saturday night, not only were the cookies not properly cooked but they placed them in a bag stacked hot on each other. Chocolate was melted all over the other non chocolate cookies. Also the undercooked cookies never really formed enough to hold together and just crumbled in the bag. Third, This has not been my experience at other locations. read more

I'm really not sure what all the bad reviews are about! Located nearby the UTD campus, I'd imagine the workers there are most likely students. Our server was Ariel! We came in around 10pm on graduation day, when they were running their promo deal, and the staff was very kind to us, honoring the deal and even letting us know which cookies would be fresh and our wait time. There was a little pop of business while we were there, but it was never busy or too hectic. Besides their soft-aesthetic, they were playing heavy metal, or something that'd I'd imagine would be playing from Hot Topic or Spencer's radios, but I didn't mind. I thought it was quite an interesting choice and I was amused by it. They also have LGBTQ+ friendly bathrooms... for those who need them, great! This company supports inclusivity! For those who don't need them, well, a single bathroom is a bathroom no matter the politics. We ordered a Dreamweaver and a Caramellionare ice cream, a loaded brownie, and 12 classic cookies, a little bit of everything to sample. The classic cookies are delicious, warm and fresh when they are out, and they even provide a wide array of diet-specific cookies for vegan and gluten free consumers, with the option to put them in separate boxes for cross contamination. The Dreamweaver is really interesting and has little stars in a sweet and creamy ice cream. For a cookie place, they have delicious ice cream! read more

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I haven't had Insomnia Cookies in years, so I was happy to learn that they opened this one, not too far from where we live. I wanted a cookie with chocolate and the girl at the counter recommended their Halloween themed cookie, which was a chocolate chip cookie with Kit Kat and Heath candy bars. I highly recommend that one - it was delicious! I ate it too fast to take a pic...sorry ‍ read more

Cookies arrived the chocolate chip cookie was stale, broken and not warm. The oatmeal raisin and walnut cookie was mushy. That was my first and last experience. read more

The cookies were good and the cashier provided good customer service and was polite . It was clean inside . I will definitely return soon . Try them out today !!!!!!!! read more

Insomnia Cookies - The cookie box - Desserts Near Me - Richardson, Texas

My teenage son brought me here.I'm still not sure it was worth driving 25 minutes to get here. The staff were helpful clearly seeing we were struggling with the menu. Very much a college age service due to location. The ice cream I had was good. read more

I love insomnia cookies so much!! The staff is super friendly and they have everything I want for my late night cravings. They also have vegan and gluten free options, which is perfect for my partner. I ordered a cookie cake for her birthday that was gluten free and they helped make their special day just that much better. Thank you Insomnia!!! read more

If i could do negative stars i would . i would just like to say if you don't like your job then don't work there i went on a saturday night and it was first time coming and i was ignored by the girl in the front , she noticed me and still continued to chat with the other girl . when she finally noticed me she was absolutely an ass hat there was a group of young teens behind me so i got a little overwhelmed trying to order and when i asked her what cookies could be used with ice cream she had such an attitude and pointed aggressively at the sign . this was my first time here and honestly i don't think i would come back please do better on the people you choose to represent your business . read more

The cookies were stale. So I will not return. The service was ok. I didn't partake of the ice cream. Nothing to bring me back other than it's the closest sweets shop near home and they're open late. read more

A friend picked these up so I can't speak to the customer service or location but the cookies are SO GOOD. We got salted caramel, birthday cake, peanut butter cup, and a brownie. My favorite was salted caramel but all of the cookies were a perfect combo of soft/warm and slightly crispy. The peanut butter cup tasted just like that and was very rich. The brownie tasted like chewy boxed brownies which are my favorite. read more

I ordered the vegan and gluten free chocolate chip cookies and they tasted amazing! The service was also great, they wrapped the vegan ones separately and told me how to tell them apart. That means a lot to someone with food allergies. read more

I've never left a review before but felt inclined to after my experience ordering delivery here through Uber eats. After an hour and half of waiting for my order with no updates I called the store to ask for the status of my order. I could hear a girl in the background of the call loudly complaining how she had already delivered it. They pass the phone to her and I just questioned whether she left it at the correct apartment and she gave me attitude the entire time and tried to claim I had put in the wrong address. After finding out the apartment number she had actually left it at I went to go get it only to find on the receipt that I did in fact put my correct apartment number and i received attitude the entire call for no reason other than their own mistake. read more

Suga cookies are life and cooked to order I had the call cause the information online was incorrect

Unfortunately they are in a terrible location because it is so crowded in the evenings with people going out that parking is hard. I know the shop is relatively new but it somehow already seems messy and unorganized. Both workers were just talking amongst them selves and almost seemed annoyed when people walked in. They forgot to put sprinkles on the brownie, which my husband said seemed hard. My cookie was ok but extremely oily. I really wanted to find a new dessert place to love but this won't be it. read more

If your favorite part of ordering cookies online is the ordering experience, you might like this place. If your favorite part is actually receiving the cookies you ordered and eating them, then this company isn't for you. Canceled our order after 3 hours of waiting and getting the runaround from customer service about how they were "15-20 minutes away" for hours. read more

5 stars for the cookies! 1 star for the delivery options. Until Uber and PostMates figure out where they are (NOT by the Starbuck's, but by the corner 7-11), your delivery will continue to be late. read more

Timely online ordering process. Cookies delivered in a reasonable time by DoorDash. As usual the cookies were excellent.

The cookies are delicious and always fresh and very warm. I love them! The service is wonderful and the staff is super nice. I would recommend this place to everyone if they want amazing cookies and great service. read more

I started ordering from them online and was getting the vegan double chocolate and I swear they are sending me these tiny cookies that are not even full size. Not ordering from them again for the price I paid. read more

Late. Never delivered my cookies. Waited 2.5 hours. Would not recommend this location.

Every time I order delivery from them, it is always an hour+ wait time. Most of the time, they don't even let me know the cookies are there, so they get cold and a bit hard. read more

It's so great to find a cookie shop with vegan options!!! The regular cookies are delicious also!

After being enticed by some delicious-looking advertisements and the promise of vegan options, we ordered cookies for delivery at 10:58 PM. The email confirmation stated that the order would arrive by 11:30. At 12:15 AM, we finally received confirmation that the cookies had been delivered--only to open our door to an empty stoop. Neither neighbor had received any cookies either. When I called to discuss this problem with management, they said they would put a new order in, which would arrive in 15-30 minutes. We finally called back an hour later when no cookies had arrived and the tracking information stated that the driver wasn't even on the way yet. When I called a second time, management told me they had no way of tracking the order because they were using a third party delivery service...for which we've now been waiting up for three hours. The manager also promised a gift card, which was not sent via email either time. Incredibly, unbelievably bad service. It doesn't matter how good the product is if it never arrives. Will not be using this company ever again. read more