Ordering on the app was very easy. The cookies were warm and delivered as promised. I ordered a party pack with a variety of cookies.

Edit: it was delivered. They forgot all the cookies though. Lmao fuck this place Listen. I know times are rough. Everyone is doing their best. I think that's what makes me so infuriated with this place. I am a simple man. I have simple needs. I too work an insane amount of hours to keep a roof over my head. It's never enough. But SOMETIMES I like to spoil myself a LITTLE and do a little gardening and then order myself some delivery cookies to wind down after a long day of fighting the demon that is the capitalistic bitch of a system. Enter stage left, the broad ripple insomnia cookie location. I have over the past few years ordered it on their website. I would say, 75% of the time, nothing arrives. No message from the store, no call, just them taking my hard earned money and the nothing. The times I DO get it, it's usually like, FINE. But the truth is, insomnia cookies, it's not worth this "will they/wont they" delivery relationship the FINE people at this location clearly have with at least ME SPECIFICALLY, for some reason. Let me say this: I tried it tonight through DoorDash. It's already an HOUR behind schedule. If I don't receive it tonight, I'm going full scorched earth and never doing this again, even in my deepest darkest depression. And yall know how much money you can make off my depressed ass. Fuck u guys either way tho read more

There is a short (5"7) ,heavy looking ,always with a bucket hat),very rude to customer as if he doesn't want to be in the place ...Not only most of menu items are not available to order but he will scream and ignore client waiting to get their order as if he doesn't care about their business .He did actually yelled at a customer on 07/20 around 11Pm telling him "you didn't hear what I said that we only have 2 flavors available ?"while another employee told the same customer to wait for 5 mns. I supported this business since they open but this left me with a bad taste ...No longer visiting this location . read more

If you want great cookies, Insomnia has them! We picked up a box of six classic flavors, including a couple seasonal Valentine's Day cookies. Cute little storefront- you order to go and they have gluten free options and milk because what goes better with cookies than cold milk? I warmed mine up when I got home and we ate all 6 that day. I think they are very close to a homemade cookie taste and much better than other competitor chains. My favorites were the mint chocolate and the red velvet (seasonal). My husband said the classic chocolate chip was on point and also gave them two thumbs up for nailing that one. We will definitely be back! read more

Insomnia Cookies - Desserts Near Me - Indianapolis, Indiana

I'm very underwhelmed. I have a strong suspicion that this is very much a location-successful business that survives on drunken foot traffic. The cookies are insanely expensive for what you get - $3.50 for a recent small cookie that was supposedly "stuffed" but just seemed underdone in the middle. I can't imagine ever intentionally driving here solely to buy a quality cookie. We've tried it a few times and this will be our last purchase. They are only ok and not at all worth the price. read more

Delicious Oatmeal walnut and smores cookies. These were the deluxe cookies that cost about $5 a cookie. Personally it is a bit pricey but they serve it warm and it is tasty! There is no seating available here although there is a bar level ledge with napkins so you could stand if you wanted. read more

Insomnia Cookies - Smores and Oatmeal walnut chocolate chip - Desserts Near Me - Indianapolis, Indiana

I ordered cookies directly through Insomnia's website on New Year's Eve after the site indicated delivery was available. The order was never delivered -- not on NYE or New Year's Day -- despite tracking well into the night. When I called today to request a refund, the experience was shockingly unprofessional. I was told, "Yeah, ordering on New Year's probably wasn't a good idea, we get swamped," as if I should somehow know or be responsible for internal capacity issues. If delivery isn't feasible, it should not be offered on the website. When I chose to cancel the order, I was then told, "Yeah, I don't really want to give you cookies anyway." That comment alone speaks volumes about the lack of customer service and accountability. I was blamed for the business's failure to fulfill an order they accepted and advertised. This was not only frustrating but disappointing, and I doubt I'm the only customer who has experienced this. I will not be returning to the Broad Ripple location. read more

Four cookies were $12+. Average cookie. I would never go back. Seriously?? Who goes here consistently??

My 1st visit a couple of weeks ago made want to return today. The associate was not as hopeful as the 1st rep from last time. I told the rep it was my only 2nd visit. My apple pie cookie did not get any firmer as I would have liked on the drive home. It was like a soup to pick up with my fingers. After an hour of being open the rep stated her delivery truck was late and so no brownies can be sold. Besides not being over the top friendly I was simply given the hurry up and get out of here. May I suggest you guys employ more than 1 employee so there can be a baker as well as a customer attendee. read more

I came in with my family for the first time and we had such a great time! Seth, handled our large order with breeze as complicated as we were. He gave my kids bookmarks and stickers too! Such a great first experience, great service, and amazing cookies! Lemon was a great recommendation! We will be back for sure read more

TOTAL LACK OF CUSTOMER SERVICE AND A DISREGARD FOR THOSE WHO DON'T SURF THE WEB AND DRIVE... I phoned and simply asked if they had/sold MILK CHOCOLATE CHIP COOKIES, and was told "all of out cookies are on our website" I explained that I was just approaching yet in my car and Simply wanted to know if they have milk chocolate chip cookies, and again the response was all of our cookies are on our website. I once again said I'm in my car, and the young ignorant girl said well you could use your phone you know... it's shocking how rude the person was... I tell you talk about lacking social skills. She or whoever should not be answering the phone. read more

They could care less about good customer service. Late on orders placed. Move slow to acknowledge customers and even slower to create the order causing long wait times. Out of many items to cause you to wait longer for them to finish making replacement items read more

If you're out late with a sweet craving, check out Insomnia Cookies. Located in Broad Ripple so you'll also be close to great bars and night life. I ordered the minis which came as a dozen miniature chocolate chip cookies for about $6. I ate two to satisfy my sweet tooth craving. I gave the rest to my son and he enjoyed them. If I returned I would definitely get a full size cookie as I feel the miniature didn't give me the opportunity to taste a soft chewy texture of cookie. read more

Insomnia Cookies - Desserts Near Me - Indianapolis, Indiana

These cookies are DELICIOUS! My favorite are the salted caramel but all the cookies are soft with crunchy edges and in my opinion that's exactly how cookies should be! read more

Make sure you share! I had 1 salted carmel cookie with 2 huge scoops of butter pecan ice cream. My daughter got the same size and we could only eat half so 2 people could share and still get a sugar high. I guess that's why it's called insomnia cookie. There are a good amount of choices for the cookies. Maybe 8 or 10 for the ice cream. Bring a friend, or the family and dig in read more

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Meh. Cookie was pretty dry and uninspiring. Tasted like it came out of a bag from Kroger. read more

Insomnia Cookies - a sign for insomnia cookies - Desserts Near Me - Indianapolis, Indiana

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Waste of money. Got a small chocolate ice cream on a cookie worth $7 to get taste of a generic brand chocolate ice cream on a cookie that tasted like it baked from box brand dough. The small ice cream has two scoops. Well those two scoops were equal just 4 small spoon. I just do not get the hype of this place. Waste of time and money and expectations. read more

LOL I just got back from this place and I was actually impressed by how condescending the little girl with the short hair and nose ring was. Is this place supposed to be themed like Dick's Last Resort? If so then I will change this from 1 star to 5 stars and definitely come back! The tone in which she said "as you can see" as a response to every question I asked was legendary. I will never forget how condescending she was. But hey, at least she let me know which way to properly open the door before I left. I honestly even looked around for Ashton Kutcher too see if I was being punked but I forgot that show ended years ago lol Anyways, I'll simply try another location some other time. But the Broad Ripple location is an A+ if you're a glutton for punishment!! read more

What horrible customer service. The cashier and cookie catcher - JAZZ B, per my receipt is a nasty thing and needs some training. I ordered a dozen cookies- PAID. Then I saw the partially covered up deal - buy 6, get 6. I ask about that deal and she says, YOU WERE SUPPOSED TO TELL ME very snarky. Be serious, she could of said something. So I asked since o paid for 12 can I get 12 and she says, YES. So I tell her and she proceeds to charge me, again. Whatever, I paid. But to be that nasty baking cookies is unfortunate. Do better. read more

Insomnia Cookies - Desserts Near Me - Indianapolis, Indiana

I don't know why it took me so long to try Insomnia cookies, but I'm glad I finally made it to the store. I ordered a six pack of cookies to treat myself for Valentines Day. I selected the red velvet, oatmeal raisin, and peanut butter chip. All flavors were excellent! The red velvet was my personal favorite cookie. The shop itself in the heart of Broad Ripple is a neat little store with a wide selection of cookies. The staff are welcoming and friendly and will explain all the flavors of cookies to you if you ask them. The decor is unique and exquisite and the ambiance is very inviting to the customer. These cookies are excellent and taste wonderful, but definitely can have them once in a blue moon, because they are addictive and cannot overdue my sugar intake. If you like cookies and want to treat yourself, definitely check out Insomnia cookies. They are the best!! You will get your money's worth!! read more

Insomnia Cookies - Take out box - Desserts Near Me - Indianapolis, Indiana

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My favorite spot to get cookies to share with people. The large cookies are perfect for cutting up and sharing so you can try different varieties with over indulging. Got them delivered for the first time and all guests enjoyed them. The peanut butter are my favorite. read more

I want to love Insomnia cookies I really do but they make it hard when they place their nutritional ingredients so hard to find that you have to download a PDF for each cookie to see it. Its a step in the right direction that they have more vegan cookies but their ingredient list is very bad. Especially all of the food coloring. Blue #2 causes brain tumors in animals why use it in our food? Yellow #5 causes skin sensitivity and risks of cancer. Yellow #6 causes kidney tumors, hives, DNA damage and more. This isn't the only cookie with all these ingredients. I'm writing this in hopes Insomnia cookies will change their ways and use better ingredients that aren't harmful to human health. Until then I won't be getting my cookie fix from Insomnia cookies. read more

Insomnia Cookies - Blue #2 causes brain tumors in animals why use it in our food? Yellow #5 causes skin sensitivity and risks of cancer. - Desserts Near Me - Indianapolis, Indiana

I placed an order online, got confirmation to pick up my order at 615 pm, was charged upon placing my order. I drive down to Broad Ripple, tons of cars/people out so no parking. Had to drive around the block a couple times to get to the store only to discover they are closed due to electrical issues. Why would you allow an order to be placed if the shop is closed?! And where is the money you charged me?! What kind of business practice is this. Absolutely ridiculous and complete waste of my time driving 20 min out there. read more

I went yesterday and they have amazing service!!! Amazing cookies. 10 out of 10 recommend

Driving around here is not the easiest feat. Although their cookies were good, I couldn't see how it differed from regular store-bought cookies. Yes, the cookies are warmed up but that's pretty much the best part if it. Personally I thought the cookies were a bit too sweet, but I appreciated their willingness to add as much toppings in the cookies. It added more texture! Notably, too there were many options to choose from especially if you have a specific craving ~ read more

Insomnia Cookies - Snickerdoodle, White Chocolate Macadamia, Chocolate Peanut Butter Cup & Double Chocolate Chunk - Desserts Near Me - Indianapolis, Indiana

Because the cookies and brownies are fresh and kept in a warming oven, your cookie is guaranteed warm, soft, and gooey! No matter what time I stop by, whether it's 3 pm or 1 am, there's always a line. Sometimes the line goes quick, sometimes it drags. I think it depends whether the customer is indecisive after being told a specific flavor won't be available for another 10- 20 minutes (which occurs quite often). They also offer ice cream, which can be placed in-between the baked items to make an ice cream sandwich. While this place isn't quite a Diddy Riese, the cookies are truly delicious on their own. Apparently Insomnia Cookies delivers but i have not utilized this option. That seems like a too much of a slippery slope for me! read more

Had some delivered for a get together and I mean...they're simply great! I don't have too much to add to that. My favorites are the mint chocolate chip and snickerdoodle (chocolate chip a close third). If you're in the mood for some cookies can't go wrong here! They are very sweet/heavy for me so I recommend having a tall glass of milk or water next to you! read more

Insomnia Cookies - Desserts Near Me - Indianapolis, Indiana

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This place has been hyped up to me for a long time so I finally took the time stop by. Unfortunately I went down here during a bar crawl. Do not recommend that. When we finally did find parking, we found the store and to my surprise it was a small little shop. Even on a regular non busy day I'd still feel closed in. We made our order online since it was pretty busy and got it quickly. For the most part they were good, but I'd thought it would taste and look a little more special. My bff and I got the chocolate chip, trip chocolate chip, snickerdoodle, and an m&m one. My favorite was definitely the m&m. The rest were just okay. read more

Insomnia Cookies - Chocolate chip, m&m, snickerdoodle - Desserts Near Me - Indianapolis, Indiana

Stopped by to get a sweet treat yesterday , they have the best cookie selection around , They have a good social distancing plan only allowing one customer in at a time . Me and my son enjoyed the chocolate chip cookies we will defiantly be back. read more

Insomnia Cookies - Sixpack Variety Cookies - Desserts Near Me - Indianapolis, Indiana

A late night snack is already a step in the right direction but a late night cookie run? That wins them all. Made a pit spot on the way home and what better way to end a night out then with a dozen warm cookies? They had a pretty good variety for being fairly slow and of course, late, so they made us fresh some cookies. All of them were amazing. Peanut butter was probably the most popular but we were all pleasantly surprised by the oatmeal raisin. This is a definite must if you are with a group of friends. They also have ice cream cookie sandwiches so it's warm cookies with ice cream in the middle that's on my list to try next because those looked amazing! read more

Insomnia Cookies - Desserts Near Me - Indianapolis, Indiana

If you are looking for a sweet snack or a late night snack, you need to come to insomnia cookies! I've been here many times and I absolutely LOVE their cookies! They are very delicious and warm when you pick them up! They offer different flavors of cookies as well as seasonal ones. They also carry icecream if you want to try out an amazing icecram cookie sandwich read more

Honestly, if I could give this place negative stars I would. (For reference I normally strictly give 4-5 star reviews because were in a pandemic and people are doing the best they can) We waited in line for thirty minutes. Got to the door. And then was told the WiFi was out so they couldn't sell any more cookies. Okay that's fine. Technology happens whatever ya know? Except that's not where the story ends. The lady that came out did the exact opposite of what you should do during something like that. She got snarky and rude when people weren't being rude to her. A man in front of us asked for something to be compensated for waiting thirty minutes for nothing. Not an unreasonable request. Her response? That's not how customer service works. Except it literally is. I wouldn't waste my time here honestly and I won't go back. You can go to Walmart and get a dozen cookies for the same price. They'll be fine. And you'll get a dozen instead of one. read more

If you want a warm, soft, delicious and gooey cookie... look no further. This place had quite a few cookie options from S'mores, triple chocolate chunk, snickerdoodle, M&M, peanut butter and chocolate, plus more. The cookie ice cream sandwich was the way to go. It was hot out but still a cookie sounded great. We walked in, it's a small establishment. Due to COVID-19 there was no inside seating. Ordered with the gentleman at the cash register, he prepared our goods right there. We were in and out. Yummy spot. Must give it a go. Who doesn't like a place delivering cookies until 3am! read more

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Best cookies and ice cream. definitely a place you will want to hit up. They're open late and have so many options to choose from.

This location has no idea how to get a delivery right. Every time we have gotten a delivery it has been wrong or delivered to the wrong address. I will never use insomnia again and their rude staff that has no idea what customer service is. Jennifer is one rude a$$ I would recommend kebler cookies and milk from The store before getting anything from this place agsin. read more

Meh. The cookies are usually delicious!! The customer service is usually subpar but it's the cookies that keep me coming back. Today I made a special trip for the pecan butterscotch cookies. I've seen the ad for them and couldn't wait to try. Major disappointment. They were hard and not worth the calories for me. The peanut butter is my favorite along with the snickerdoodle (which they were out of). I'll still visit when I'm in the area, and when getting to the store isn't problematic (currently street is cut off for traffic d/t outdoor seating). I'll just stick to my usual order!! read more

My friends and I went to insomnia cookies 5:00 p.m Saturday night 9/14/2024. The worker was nothing but rude to us. We all ended up leaving when insomnia could have easily gotten 6-7 sales from us. She told us we were being too loud so we ultimately left. Super upset with how the situation was handled. Hope you hire new staff. read more

I enjoyed my visit to Insomnia Cookies. I saw that they offer something called a Cookiewich: your choice of two warm cookies with your choice of ice cream in between. They serve it on a small plate with a plastic spoon. The flavor was great with the chocolate chip in the cookie being somewhat melted and the Moose Tracks ice cream juxtaposed with its cool crunch. The only problem is eating it. The cookiewich was to thick to get a proper bite and the plastic spoons aren't sharp enough to cut through. I ended up deconstructing the treat eating the cookie by hand (you WILL need napkins) and ice cream by spoon. Very friendly gal behind the counter who was very helpful and even asked if there was enough ice cream. Lots of flavors of cookies are available individually or in groups. Ice cream too! Or you can make combos by adding ice cream or frosting to your cookies. Not cheap, but this is more about serving that immediate craving rather than getting full. Review #2703 read more

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Very good cookies, absolutely love them. My personal favorite is the peanut butter. HOWEVER peanut butter is dry normally so you will need or want water after. I say this because I do it every time yet I still LOVE these cookies. They have some chocolate lovers, raisin lovers, and even plain sugar cookie lovers. You really cannot go wrong getting cookies here, the hours are what make the place unique. What is best as since it's in broad ripple they are open extra late! read more

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Can you pass through broad ripple without getting insomnia cookies?? Insomnia Cookies is simply genius. The cookies are warm, gooey and fresh and you can never order just one cookie. They even have ice cream flavors that you can combine with your cookies!! My personal favorite is the chocolate chip cookie with mint chocolate chip ice cream ;) read more

Insomnia Cookies - Picking up a Friday treat! - Desserts Near Me - Indianapolis, Indiana