The cookies are warm and rich, definitely worth the price. The staff are kind and knowledgeable as well!

What a great shop!!! The cookies are amazing and SO soft! Plus, the ice cream selection is a great addition to a nice, warm cookie. It smells absolutely amazing inside! It's kept tidy and the inventory was well organized. Nothing was sticky either. The staff were incredibly helpful as well as patient. Even helped when I had no idea what to choose and allowed me to sample an ice cream so I could make up my mind lol. read more

I stopped her twice during my recent stay in Iowa City. I enjoyed bringing my cookie purchases back the hotel for both an evening snack and a starter (with coffee) in the morning. I found the cookies to be very tasty, fresh, and a bit pricey. I stuck with the "basic" choices at $2.25 each and passed on the $3.75 deluxe options. read more

I refuse to leave a bad review for a small business. However, I tried to order a dozen cookies through DoorDash yesterday, Sunday. I ordered before they they opened. A wile later it got canceled. Are they not open Sunday? If not, please update the DoorDash information. Was it to much for the opening shift to do? I set the time so they would have time to do it and not rush them. It would've been fine to do later. It was for my sister who is recovering from surgery and I was so excited for her to get them. I will just send flowers today I guess. Almost send Crumbl but just couldn't. They are gross. read more

Isabella the manager is the bestest. Great service. And cause I need more characters

Great tasting homemade feel gluten free cookies. They only have that option so it's nice but wish they had more so I could justify the price and come more often. Didn't get a picture because it made its way to my stomach before I could. If you don't have a gluten allergy I definitely recommend it. Another perk though is they are open really late at night so that's convenient for late night cravings. read more

Yes, they're standard cookies but they keep them nice and warm for a delicious tasting dessert. The M&M and Chocolate Peanut Butter Cup are good. read more

Insomnia Cookies - Classic with M&M's on the top and Chocolate Peanut Butter Cup Jumbo Deluxe Cookie on the right. - Desserts Near Me - Ames, Iowa

This was the perfect thing for my stressed daughter at Iowa State. Website was easy to navigate. Cookie choices were solid. Communication and delivery were easy peasy. Will definitely send more in the future! read more

this place always hits. love them so much. i would sell my soul for a s'mores cookie any day of the week.

Great cookies, slightly pricey, but very fresh and tasted wonderful. They are so RICH that you could probably split one and be satisfied with a half a cookie. We got the double mint chocolate and macadamia nut cookies. Clean. Family friendly. Friendly staff. Lot and street parking. Marcy'sDinerTantrumScale 5/5- NoScreamingKids. read more

Insomnia Cookies - Desserts Near Me - Ames, Iowa

We had wonderful service with a patient and helpful gal. Unfortunately, I didn't care for the product. It just lacked that homemade taste and the cookie texture was more like cookie dough, which is not my thing at all. They just had that artificial taste vs a homemade cookie, which is too bad, as it's not hard to make homemade cookie dough, freeze and then bake as necessary. read more

We stopped by after lunch at trio with some friends because we had heard good things about insomnia cookies. My friends ordered before us and I heard them ask the cashier what the difference between the chocolate chip and deluxe chocolate chip was. The cashier's answer? "It's deluxe." That is incredibly rude and terrible service and he should be trying to sell us on the more expensive product especially when we were the only ones in the store. That aside, we got an oatmeal raisin cookie and a cookiewich with 2 chocolate mint cookies and vanilla ice cream in between. The chocolate mint cookies melted in my mouth and the ice cream was refreshing and I smashed through it in like 2 minutes. My boyfriend and friends raved about their cookies as well and it made me wish there was an insomniac in Houston. Tl;dr Food: 5/5 Value: 3/5 Service: 2/5 Recommended dishes: everything! Fix the service ASAP read more

Insomnia Cookies - a half eaten chocolate cookie - Desserts Near Me - Ames, Iowa

Delicious, sweet customer service and oh soooo good gooey cookies albeit expensive, they are really nothing special but sometimes simplicity is perfect! read more

Short Version: Insomnia Cookies is a decent little cookie place that sells fresh and warm individual cookies. They really weren't designed as an "eat-in" place, and their inability to take credit cards under $3 means you might have to plan an alternative way to pay. If you want to grab a warm cookie and go, though, it's worth stopping in. IMPORTANT NOTE! They do NOT take credit cards for orders under $3! Since an individual cookie is $1.35, you either need to buy three cookies, buy something else with your cookie, or pay cash! Long Version: Want cookies at any time? Insomnia Cookies is it. Located on Welch and open past 2AM (all the way up until 3AM to accomodate the drunk people who want cookies, I imagine), this is a neat little cookie store. They don't claim to have gourmet cookies, and they don't. They are your standard cookies such as chocolate chunk, sugar, peanut butter chip, oatmeal raisin, M&M, and others. Nothing particularly gourmet about these. Cookie tasted surprisingly good. Both my friend and I enjoyed their Chocolate Chunk cookie. The cookie is warmed, so the chocolate was nice and gooey when eating it. The cookie tasted fresh, and it was soft and delicious to eat. It wasn't particularly small either. I know I can get 3/$1 for a batch of chocolate chip cookies at the grocery store, but I feel like the $1.35 is a relatively fair price considering the cookie is very fresh and warmed. It seems worth it. Interior seating is virtually non-existant. There is no exterior seating. The interior only has a small window-view bar with four stools. It's a very, very small building, and it's clear it was mostly intended for "Grab and go" eating. Interior seems clean enough, though - but it comes across as more cluttered than "professional interior design". But it gets their business across, and that's the important part. Insomnia cookies also sells ice cream. Apparently. They didn't seem to be selling it when I went into the store, but they had a small set-up inside. If you're wanting to order for delivery or just to see what cookies they have before you go, the online Insomnia Cookies website allows you to browse the menu, order cookies for pick-up and order cookies for delivery. It will also provide you with the store hours and delivery hours as well as a current delivery time estimation. Nutritional Information for Insomnia Cookies: https://insomniacookies.com/uploads/Insomnia_Cookies_Nutrition_Facts.pdf For out-of-towners, Insomnia Cookies is located on Welch Ave which means street-parking only. Since Welch's street parking is usually full, you might have to walk a bit to get to Insomnia Cookies. read more

Love this place. really cool that they go out of their way to be open so late! Perfect for a late-night snack session, especially when I'm studying late. Some of the employees are typical stand-offish college kids, but they'll usually be helpful if you're nice. cookies are beautifully warm and gooey, ice cream is perfect to go with the cookies, definitely worth it! read more

The service was good. I think the cookies are low to mid tasting and expensive. Ice cream flavors are fairly basic and nothing exciting. I probably would not waste my money. read more

Not sure if this location is open or not - checked a lot of reviews, checked online, then went there on Saturday to find it locked up tight. Be sure to call before you visit - their posted hours are probably wrong. read more

Food? Amazing. Service? One of the worst. The only time I've tried to call them to ask a question I was left on hold for over 20 minutes before I hung up. People inside don't look particularly excited to be there but I suppose that's okay. I know there are people there because when I went inside there were people sitting in the back on their phones. Funny how none of them could pick up the phone for 20 minutes to answer 1 question read more

My wife recently got to try one of these cookies at a work event and spoke highly of it, so today after work we stopped by enroute home and picked up a box of half a dozen. Now I'm a fan, too. I fully expect that my wife and I will be making many more visits here in the future. The cookies are not huge, but one of them with a glass of milk makes a perfectly satisfactory dessert. I had the chocolate chunk (like a standard chocolate chip cookie but with considerably bigger pieces of chocolate) and my wife had the double chocolate mint (chocolate cookie, chocolate chips and mint). I didn't try hers because I'm not a fan of mint chips, but she loved it. I also enjoyed my chocolate chunk cookie. It seemed quite fresh, reasonably thick, and tasted great. A nice touch was that the server warmed up our cookies before boxing them. They were still slightly warm even after we got home and finished dinner. Also in the box, awaiting tomorrow's dessert, is a double chocolate chunk (like the chocolate chunk but with a chocolate cookie). Customer service was excellent. We were the only people in the store when we stopped by (around 5 PM) so we got waited on promptly. The young woman behind the counter was pleasant and efficient and answered our questions promptly. The cookies aren't cheap. The three varieties specified above are "traditional" cookies and sell for about $1.75 each; a six-pack such as the one we bought costs $8.80, so you save almost two dollars by buying that. There is also a "deluxe" cookie that looks a bit bigger but costs something like three dollars; we didn't get that, so I can't comment on it. The store also sells other stuff, including ice cream, but again I can't comment on that. The name "insomnia cookies" derives from the fact that the store stays open, and in fact delivers, to 3 AM. That's not an option that I'll ever need to take advantage of, however, but I can see how students pulling an all-nighter might find that attractive. read more

Insomnia Cookies - Clockwise from upper left: chocolate chunk, double chocolate chip, chocolate chunk again, double chocolate mint. - Desserts Near Me - Ames, Iowa

Amazing cookies, meh service. First, the cookies were delicious - so soft and gooey and warm. I got the double chocolate chip cookie and it was soooo good. The service though was meh. read more

Insomnia Cookies - Chocolate chip cookie - Desserts Near Me - Ames, Iowa

Mmmmm, late-night cookie delivery. COOKIES TIL 3AM! Clearly a cool addition to campus town, and they have a wide zone in which they're willing to deliver, too. I stopped in to check it out and try a cookie. They've got a small storefront area with a bit of seating, but mostly they look to be focused on delivery or grab-and-go. The workers were all very friendly and cheerful; they didn't push more cookies than we wanted, though they were willing to make suggestions if desired. I brought friends and shamelessly nibbled their selections as well as my own, so I got to try a Double Chocolate Mint cookie, an Oatmeal Raisin cookie, and a Snickerdoodle cookie. I admit, I kind of expected the cookies to be mediocre, because yeah, I'm biased against chain stores. But nope, I admit it -- these cookies were all great! I think the Oatmeal Raisin was best, but the others came in pretty close behind it. Warm and gooey and awesome, oh my. And $1.35, which is highly reasonable for a good, generously-sized cookie. They also have "jumbo deluxe" cookies ($2.75, and they were biiiiiig), brownies, ice cream, cakes, and frozen cookiewiches. They do various deals for larger orders, too. read more

I have been there twice now and both times the employees were very rude to me. Small cookies, big price and average flavor. I will not be back. read more

Have enjoyed every time I've ordered and one time I forgot to send order at pm instead it was delivered at 1am. I called the next day to insomnia cookies and said they couldn't deliver I felt horrible. Always within 15 min window and always great warm cookies! read more

Whoever was working tonight was EXTREMELY rude. Not sure what the issue was, but she was not welcoming the second we walked through the doors. After my mom ordered ice cream, the girl stared at her and said nothing. She didn't start getting ice cream, she didn't grab a cup, ask what size she wanted, nothing. She just stared. I assumed she hadn't heard what my mom said, so I repeated her order. The employee replied, "Oh I heard her, I just thought she was going to ask for another flavor." So you were just waiting? Until what? How about asking what else she would like instead of just STARING AND NOT DOING ANYTHING. Then my dad and brother came to meet us and as soon as they came in, the worker went straight to the freezer without saying anything to anyone. She was hiding in the back and making a lot of commotion, rummaging through the freezer. We were eating the cookies we had purchased, then decided to get some waters as well. My dad went to the counter to purchase the waters and the girl could see him in her peripherals, but said nothing and continued digging through the freezer. My dad kindly said, "Excuse me?" after waiting at the counter for 5 minutes without being addressed. The employee responds snarkily with, "Um YEAH I saw you, I already said it's going to be a minute because they (referring to my mom and I) bought product so I have to put more out." My dad was in such shock at the way she had responded, he just simply said, "Ok," and waited another 5 minutes before she came back over to ring up the waters. She didn't say that it was going to be a minute, so she straight up just lied about that. The customer service at this place was simply non-existent. She said something about how usually there's more people working, as if that were an acceptable excuse for treating us the way she had. Also, we were the only people in the shop. I almost considered buying the cake that read "sorry your day sucked," and then giving it to her because clearly something was going on, but we are not to blame. read more

Tonight we were refused service and asked to leave and we did. We will not return! Find somewhere that has good customer service.

Loved stopping here after a night of dancing at a concert! My favorite by far was the chocolate mint option- tasted so amazing

I love this place but last night I tried to get some cookies. It was 2:45 AM when i made it (late saturday-early sunday) and they had their open sign on. Their door was locked and I could see all the cookies still out. On their door it says open till 3 am. I was very disappointed just because I wanted them so much and they still said they were open. read more

The cookies were alright. It's our first time ordering and we are disappointed with the service tonight. It took just under an hour to get our cookies and when it arrived we discovered that it wasn't correct and they weren't warm, as promised. The special was that you get 3 free chocolate chunk cookies with your order, which we appeared on our receipt, but we didn't receive them. It wouldn't have been a big deal if we didn't plan our groups order around the deal. Disappointing. read more

Paid $16 bucks for a 6 pack of deluxe cookies and 4 of them weren't edible. They were hard on the edge and a gooey pile of half cooked dough in the middle. Literally pooled into a slimey mess of partially raw cookie dough in the box after trying to pick them up. read more

Service isn't their thing, but good cookies. Checked them out on a Friday night. Store was full of people, and lady in back couldn't be bothered to get up from her chair. An order for 5 cookies took about 5 minutes to complete and that was after waiting over 25 minutes for the 9 people ahead of us. They barreled through people to get milks from the cooler... store setup is really bad and non conducive to quick service. read more

I ordered a dozen cookies to be delivered to my Son. They came warm and at the time I requested. If you are looking to surprise your college student with something sweet, this is a great option for us out of town parents. Cookies are good, price is right and delivering is very inexpensive. read more

This is a new addition to Welch Ave! They sell freshly baked, warm cookies into the early hours of the morning. The staff was very friendly and eager to be in Ames! I really enjoyed their chocolate chip cookies. read more

Great cookies! Interesting business model to delivery warm cookies around town. We probably should have tried the sugar cookies as everyone in line around us was ordering them, but we went with chocolate chip, double chocolate mint, M&M, and peanut butter. My favorite was the peanut butter. Great peanut butter cookies! read more

Insomnia cookies is the best place to get cookies and ice cream delivered from!!! Their cookies are always nice and warm and the ice cream is awesome (mainly because they have my favorite flavor "superman ice cream") !!! I always get the cookiewich because it's the best "bang for you buck!" :) read more

Promptly attended, small little joint, probably best for cookies on the go. I ordered the Smores and Peanut Butter Cup deluxe cookies. My goodness.. so soft, so gooey, so good. I would definitely like some more cookies from here. read more

Awful customer service, so rude. We weren't given a pickup time and walked in and were given really bad attitude about how we need to come back read more

We called insomniac cookies to deliver cookies to a friends daughter who had just gotten out of the hospital. Since we live out of state we were a little concerned about delivery etc but the person who we dealt with on the phone assured us twice that the address was in the delivery area and the cookies would be there at 5. By 7, no cookies. We called insomniac to find out what happened only to have them them tell us that the address was outside of the delivery area and they couldn't deliver, despite the fact that we had double checked with them before ordering and despite the fact that we confirmed that they had our phone number and should call if there were issues. Despicable and lazy. So upset. read more

The service here is terrible. I ordered cookies and they forgot one, and when I asked about it they said they would deliver it. 45 minutes later... Still no cookie. Called the store and they have an estimated delivery time of 30 more minutes. I was 1.3 miles from the store on a non-busy night. Also, the cookies aren't even that good. read more

Customer service was awesome! I was ording a cookie cake for my brother from out of town and Katie, an employee at Insomnia cookie was so helpful! I had many questions and requests and she graciously listened and enthusiastically answered all of my questions. I appreciated her amazing customer service and would now recommend this Insomnia cookie location to anyone! You rock Katie!! read more

Fantastic customer service, fair pricing, incredibly speedy delivery and apparently the cookies are good too!!! (we ordered them for our daughter who is a student at ISU) Thank you, Insomnia, we will be calling again!!!!! read more