We've been to this Perkins location lots of times, and it's not a bad location. It's not great, and there is definitely room for improvement, but it's not a bad one. Mind you, I almost always come after 8 PM, so I'm never there during the morning busy hours.
In the 20+ times I've been here, the only food issue I've had is that my pancakes were insanely burned once. I'm not even sure how someone found it acceptable to serve to a customer. However, once my waitress came back and I mentioned it, they were happy to remake me another plate, and there were no more problems with it.
The employees are really nice, and the same man has been managing this place since I started living in the area around 5 years ago. He's very professional, and I've seen him handle drunk and unreasonably irate customers with ease. He's a nice guy.
As for service, it really depends. If there are a lot of people, you may end up waiting for service. If no one is there, the servers are insanely attentive. Especially during evening, when they don't stay staffed for constantly busy times, if a group of frat boys or any other group comes in, your service level may go down because they really just don't have the staff. Because I tend to go in evenings, this means that my service is usually hit-or-miss.
For example, last night, we were there for over two hours for two people to have the "all-you-can-eat" pancakes. The first set of pancakes took over 15 minutes to come out (which is reasonable-ish), but during the rest of the time there, we only received two more platters of pancakes. The waitress didn't have time to check-in while we were still munching on our current ones, get the order in, and bring out the plate for more "seamless" service. We ended up waiting long periods of time before each plate of pancakes. It was not our favorite service experience, but after a group of 20+ people came in, I can understand why they were backed up. The pancakes themselves were nice and fluffy, and they tasted great. Their sugar-free syrup was pretty good too.
Perkins is great for large groups. I've seen them seat up to 12 at a single "table" (made of multiple tables that they've pushed together). They seem to handle larger groups surprisingly well.
If you have a dietary restriction, they will allow adults to order off the children's menu - which I very much appreciate since a lot of their foods are pretty high-fat and high-calories. However, you can check out all of their nutritional information on the official Perkins website before you ever step foot into the restaurant. They have the "Fit" meal options marked on the menu that are less than 600 calories - and honestly, they sound pretty good too, so if you're watching what you eat, that might be a good choice for you.
This location is well-taken-care-of too. The floor looks great, the lighting is nice and ambient, and the bathrooms are always clean. The seating doesn't have cracked fabric and doesn't look bad. It honestly shows that they take care of the place - especially with as much foot traffic as they probably get. Lots of booths and tables to choose from, and they're always happy to sit you in your preferred area.
Final thoughts: it's a good Perkins location. I wish service was more consistent, but the food quality is usually consistent between visits, and they do have some tasty dishes. Everyone is pretty friendly, and if I want a breakfast meal late at night, they're always happy to accommodate. read more