Great customer service. The front office staff is knowledgeable and helpful. They are quick and…read moreefficient. Definitely recommend.

I have moved around quite a bit and have been to many optometrists all over the country; Dr…read more Phillip R Hammond's office provided me with the BEST care I have ever experienced. I see better now than I have since before I needed a prescription! Calling for an appointment was easy and the receptionists were genteel and informative - plus there was free coffee! (Thank you for the coffee). They accepted my Humana vision insurance and were always quick to inform me of any extra costs I could incur or savings for which I was eligible. Dr. Hammond and his assistants were wonderful! Friendly, obviously caring, thorough, and competent. Dr. Hammond was especially good at not just making me feel comfortable, but also confident. In the end, my prescription for both my glasses and my contacts were a tad better than 20/20. I was actually distracted driving home by the detail I could see in distant foliage. My follow-up was just as easy and informative. The receptionists explained a rebate for the year supply of contact lenses I purchased, and I was able to get back $55. I appreciate the great service and sincere care I received from the entire Hermitage Eye Care team. I highly recommend them!

Outstanding! I can't express the appreciation I have for great customer service as soon as I walked…read morein Marie checked me in with a smile, explained the specials (I'm self pay) made sure it wouldn't be outside of my budget. Mari was a godsend when it came to finding my perfect frames! Followed by Bea doing my pre-exam with professionalism and great conversation. Dr. Wheeler continued the great interactions with great food recommendations to boot!

I had a great experience. It took awhile but everyone was nice and helpful to get my new glasses.read more

Dr Scoggins and his staff are ALWAYS courteous, and provide excellent care for my family and I! Dr…read moreScoggins is attentive to what may be going on with my eyes, answers any questions I have, and ensures my vision is as close to, if not perfect with the help of corrective lenses before I leave. I highly recommend Mt Juliet Eye Clinic!

Today myself and two children were seen here. Not only was the receptionist super helpful but the…read moredr was even better. So kind and attentive. We have found our new eye family eye doctor!

I brought my daughter here to get her eyes checked after moving to the Mount Juliet area. The…read moreoffice is conveniently located and has good options for eye glasses and appointment times. The machines they are using are good and she got a good quality of care from her doctor. The staff helped her with picking out a pair of glasses she really liked and helped with our insurance to understand what was covered. They also offered an insurance for the glasses since they saw how rough she was with her last pair. We've since been back for an adjustment on the frames and they were very helpful. I will come back here when it's time for my eyes to be checked.

Dr Pete was wonderful with my 11yo son. He made us feel at ease and (unlike other doctors) not…read morerushed. He took his time explaining everything to me and my son in terms that both could understand. The eye exam was thorough with a solid recommendation at the end for today and what to expect in the future. I am glad that we switched eye doctors for our family.

Dr. Franklin and his staff are top-notch! My family had three different appointments yesterday…read morespread over 2 hours and they worked us in so that we could get done sooner. Dr. Franklin took plenty of time to speak to each of us about our current issues with our eyes and his staff all were so courteous and prompt in taking care of all our needs! We have been using his office since moving to TN in 2018 and would not go anywhere else!

I bought some frameless glasses. They were great until I scratched them up. I remembered that I had…read moreseen a scratch warranty in the paperwork. Nicole ordered my replacement lenses. They arrived and I went in to have them installed. I suspected that it might be tough to make them perfect. I was wrong. Nicole came and got my glasses and took them to the back for 15 minutes. She returned a perfect pair of glasses to me; just like brand new. Thanks so much, Franklin Family Eye Care. You've earned my business with great products and stellar service!

I've been a client for a few years now. Doctors and staff are all easy to work with. Smaller…read moreselection of frames than the larger optical stores but they'll make your lenses for whatever frames you own.

I have been going here for 15+ years but in the past few years have noticed the decline in good…read morecustomer service from the staff. Today is a good example, I needed an appointment and have tried calling now for two hours and keep getting sent to voicemail. I refuse to leave a voicemail as in the past my call never gets returned. Since DR Hammond is gone I believe it is time I leave as well. I have now tried calling 8 times with no answer. I just called another optometrist in Hermitage and they answered on first ring and were super nice and set me up an appointment. I hope they are good as I am disappointed in how the level of care at Hermitage Eye care continues to decline.

Best eye care in Hermitage! You are greeted with a smile as…read moresoon as you walk through the door. While being processed, I was asked how I was and if I had done anything exciting since my last visit which was a year ago. You def get personable service here. Dr John and Dr Terri are a husband and wife team who give excellent care. I enjoyed the visit with Dr Terri today. We discussed my vision along with my overall health to common interests. See you next year!

office is not organized, they can't find my records , called few times nobody answered and no one…read moreworking ,every time it goes to voice mail. they are not professional at all.

Dr. Altman has been seeing me and my family for nearly 10 years now. He is a great doctor. He is…read morepatient while and very thorough. He is very knowledgeable and many times knows the answer before you even answer. The office staff is very friendly. Courtney has great sense of fashion and her recommendations are always spot on.

From the owner: Contact lenses for irregular astigmatism, keratoconus, corneal transplants. Ocular disease such as…read moreKeratoconus, Glaucoma, Macular Degeneration, Diabetic Retinopathy, Dry Eye.

Just a terrible experience. I only went to this office bec the office staff at my previous…read moreoptometrist violated HIPAA numerous times by blurting out personl information in front of other patients. At this place the office staff are completely rude. The doctor himself has got major communication issues himself. I went to this eye doctor just to get an order of contacts and the guy runs a full comprehensive exam and says I got some type of condition with my eyes that I need some prescription drops. These would have to go through a specialty pharmacy. I never got the eye drops. And keep in mind, I pay close to $200 for this office visit and did not receive an order of contacts as I had originally requested. Fast forward 2 months later I go again to an office visit. The doctor asks me about the drops and how my eyes were doing. I said I never got any drops. The doctor types up some stuff on his computer, looks at my eyes for about 30 secs and I'm done. I was told to call the pharmacy myself about these eyedrops and then come back in 2 months. Again, no order for contacts. So I go to checkout and I'm thinking there is no way in he// these fools are gonna charge me for this visit, but I was wrong. The office lady first set up my follow-up appt and then after that had the audacity to say "today's visit will be $150". When I tried to complain about how I have paid out over $350 and have received no resolution at all and no contacts, she said "well you insurance deductible is the problem". This office not once told me they were submitting visits under my medical insurance instead of my vision coverage, hence the reason I was having to pay out of pocket for everything and they weren't going to say a word about it. She said it had to go through medical bec of this "condition" I'm being checked for. The staff lady was probably the meanest and rudest person I have met in a medical setting and should have been fired on the spot for how she treated me. I would love to meet the people that gave this office positive reviews bec they are obviously being swayed by some means or the reviews are being submitted by the office itself.

I took my four-year-old daughter to see Dr. Kirby for the first time on November 19, 2024 per the…read morerecommendation of her pediatrician. Dr. Kirby performed the exam. Once the exam was over, he gave my daughter a pair of sunglasses for fun and said she didn't need any corrective eye care at that time. As soon as she put on the sunglasses, Dr. Kirby pulled out his personal cell phone and took a picture (or multiple pictures, I am not sure) without my permission and said that his daughter would enjoy seeing photos of my daughter wearing sunglasses. I was absolutely stunned in the moment that he took pictures of my daughter for personal use to show his family member(s) at home and it seemed completely out of line and unprofessional. I called Modern Eye Gallery the next day and was advised I would receive a call back from Dr. Kirby. Upon the call back, Dr. Kirby advised me he deleted the photos from his phone of my daughter, but with cloud services these days that are available on cell phones I am nervous that he still has these photos and it makes me even more upset thinking about what he is actually using the photos for, whether it be personal entertainment or to share on the internet. I advised Dr. Kirby I would be filing a HIPAA violation complaint during the phone call. At the time he took my daughter's photo(s) on his personal phone to, according to him, show his daughter at home, he seemed very comfortable as if it was not a big deal or maybe he had done this before to other patients.

The eye exam was better than any that I've ever had. The experience was 5 star. But the tech Jada…read moreseemed like she didn't wish to be there. I'm huge on customer service and there was a slight hint of rudeness. Not cool. Makes me not wanna go back.

The young lady that did my exam , Skylar, was professional and very patient and what a beautiful…read moresmile! This is a good place to go for exams and glasses because she is courteous and knowledgable.