Started out great! Until there was an issue:( Then the Doctors medical degree proved that just because your super intelligent in one area that doesn't mean you have what matters.......customer service. I received a new pair of glasses or lenses(make sure you know your terminology or the doc will get ya) and within a few weeks I was going crazy because they always felt like they were falling off of my face. I went to have them adjusted and somehow they accidentally broke my lens. Okay, it was an accident. When this happened I was fine because accidents happen, right?! I was very thankful they apologized and said they would "warranty" the lens. I'm sure the warranty company knows your going to warranty something you broke..,,, when this happened I was handed my frames and broken lenses. I was confused and asked if they needed them and they said "no". I was confused and my face surely said so but took them at there word. Now the fun part. I was called and told my glasses were in a few days later. Or maybe they said lenses as the doctor would argue(you better know your terminology or the doc will make sure you should've.). So, I arrive for my new glasses and they ask for my frames. I was again confused and asked what of you mean, "you said you didn't need them." Yes people, I am an absolute idiot because I threw them away weeks ago after they handed me back glasses with shattered lenses( that they broke) Yes, I threw them away after they told me they didn't need them?! Still, I'm reasonable things happen, right?! So, after revisiting the conversation and confirming that I was back because you broke my glasses and you recall handing them back saying you didn't need them , you call me back and say don't worry, just pay $100 and that's a great deal???? When I disagree and you tell me that's more than fair and argue with me as I carefully choose my words to remain professional. Then the best part is the doctor calls me and wants to argue?! Proceeds to tell me that he understands that his people should've been more clear and that in the future they will make sure they tell people they have to bring them back. Acknowledging what I was told. But, I should have had some "common sense" and called to make sure before I threw away shattered lenses and my frames. After the doc offered $50 , which yes, I still couldn't see how I should pay? I brought up my wife and new born just to share, that I'm sorry that $50 was still a lot to me especially when you messed up, not me. The doc then expressed to me, how he was affected because he had a newborn and I was now taking away from them, Really doc? I'm sure our salaries are comparable? Good for you for going to med school and I'm not saying poor little ole me, there are those much worse off but really? No, I'm not done yet....as I really focus on keeping my cool now, I again remind him of how I told him that I was told, you didn't need the glasses back(which you confirm) i "They called me and told me my glasses were here", doc now calls his entire staff in the office, not considering their feelings, nor mine if I was ever to feel comfortable as a customer again, just to argue if they used the term glasses or lenses. I admit I don't know and I don't care but you handed me my broke glasses and said you did not need them doc. Later as I expressed that I was more appalled now at how he treated the staff and myself over $50 at this point. He explained that his pride and being able to stick out his little chest was more important that having my wife, my kids, and myself as a customer( not the exact words but I wish you heard the recording ). Perception is reality doc.....All I can say is great job doc ! I hope your wife has more customer service ability than you. Oh, I'm not done yet either and please, pretty please try not to honor our agreement because of this post. Which, I'm sure you'll remove as soon as you can. But I'm not done yet. Plenty of more websites and government agencies I believe should be involved in unethical treatment of customers. Needless to say the warranty company that may not mind you trying yo rip them off. read more