This is a long overdue review. I have been going to Dr. Ng for a few years, and I have always received great service from the staff and Dr. Ng. He is thorough, honest and caring. He takes time to explain things and let's me know what will work best for me without the sales pressure. They have a good selection of frames, and I get lots of compliments on the last pair of frames I purchased from InSight Optometry. read more

InSight Optometry - Gucci frames - Optometrists Near Me - Hercules, California

Loved how straight forward the workers are here! They didn't try to sell my mom and I all of these extra things we did not need. When I went in and told them all I wanted was frames, that's what I got. No hidden fees behind that. read more

This place is as well run as a place can be. I lost on of the little pads on my favorite pair of sunglasses (which I didn't even buy here). I called ahead and they said to come on in, they could fix them no problem. The office staff is lovely as can be and they fixed my glasses in about two minutes and wouldn't charge me. Truly exceptional experience. Much appreciated. They have a nice selection of frames and a really good eye doc too, who takes my insurance (Blue Cross). read more

I've been coming to this practice for many years now, and I'm always impressed with the personal treatment that I receive here. Dr. Ng really cares about his patients and is thorough and attentive. I had great service from Nicole on my most recent visit, too. She patiently helped me pick out a pair of glasses that was really flattering, and the prescription was made well and came back quicker than expected. read more

Office was clean and all safety measures mandated by the county/state were enforced. I was not uncomfortable and the team, from start to finish was excellent. Very happy with this office and the service I received. read more

The entire staff at InSight is great. They have customer service locked down: friendly, well-versed, helpful, patient, & eager to please. My previous optometrist was good, but InSight takes good to the next level - they are definitely a standout facility. Ive always had great experiences here. Highly recommended. read more

For years I avoided Lenscrafters because of their high prices and because of how much I'd have to pay out of pocket for an eye exam and to update my three frames. Luckily I got a new job in 2015 that included vision and before 2015 came to a close, I decided to take advantage of my insurance. As with anything else, I took to Yelp to find a reputable business close to home and InSight looked to be my best bet with an average of 5 stars. Unfortunately they were booked for the next two weeks for an exam, but I was offered a cancellation first thing in the morning on a Saturday and I quickly took it. I was 5 minutes early to my 9am appointment and the doors were already open. After filling out a few forms, I was greeted by Dr. Ng, who was very friendly and proceeded to begin the exam. Dr. Ng clearly explained the results of my exam and went into depth on the condition of my eyes given that I hadn't had an exam in 5 years. By the end of the exam, it felt as if me and Dr. Ng were friends, something I don't experience with anyone in the medical field. I was then passed off to his front staff who had a selection of frames ready for me. Although the frames did fit my style, I explained I had a few frames of my own that I wanted to keep and simply update the prescription. Once the young lady saw the designer frames, she agreed that it was a wise choice to update the prescription. I handed over the frames and was given a bill breakdown that clearly outlined what my insurance covered and what I'd have to pay out of pocket. The process was clear and couldn't of been any easier or painless. I was told the frames would arrive in 5-10 business days. 5 business days later I received a call that my frames were ready for pickup. It took some work to get there before 6pm on the weekdays but nonetheless when I arrived the front staff were quick and friendly. The frames looked and felt better than Lenscrafters, the prescription felt different but with time I was told I'd become accustom to the new prescription. I can't recommend InSight enough, Dr. Ng is a total professional with great attitude and patience, as is his reception staff and sales women. The selection of frames range from designer to economy priced with something for everyone. I can safely say I won't be returning to Lenscrafters anytime soon. Thank you Insight and Dr. Ng. read more

I'm a first time patient. I was looking for a practioner with good reviews, whose office location was convenient to where I live, with accessible office hours. I'm very happy with my service and look forward to continuing my eye care here. read more

We would HIGHLY recommend InSight Optometry in Hercules, CA. The facility is clean and has a state of the art technology. Dr. Tam Nguyen and Dr. Darren Ng were excellent! My spouse and I went there for an annual eye check up. Their customer service was excellent. We were both seen by Dr. Nguyen who was very thorough and engaging. She explained everything step by step and in layman's terms. Dr. Darren Ng showed us different pairs of glasses. He was very patient as I was being very picky in choosing the right pair of glasses for me. He, too, was engaging. He showed me numerous designer glasses. Overall, it was a comprehensive, enjoyable and pleasant experience. There's not even one thing that we would change about the visit. We consider this the best optometry clinic in Hercules, CA. Thank you Doctors Nguyen and Ng for a positive experience! read more

Came to Insight a few years back and received exceptional service from start to finish! Got my glasses in a very reasonable time with a perfect fit. Five stars! After a 2.5year lapse due to loss of insurance . . . .returned to find the same Great service and a welcome back feeling! Friendly and very efficient staff, exam to fitting, all with minimal wait and made to feel unhurried.This time one pair of lenses needed a readjusting, even with an unannounced Walk-in, I was quickly attended to and again received the replacement pair right away. Most Definitely 5+ stars! read more

So I have been in search of a good optometrist for quite sometime now, and I was delighted to find InSight Optometry in Hercules. The optometrists here are very accommodating and patient. They take their time to explain what they are doing, and definitely take the time to help you pick the frame that is just right for your face. It has taken me a long time to find a good optometrist, and I will definitely be coming back here for all my future eye-care needs. read more

InSight Optometry - Optometrists Near Me - Hercules, California

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LOVE this place, I'm so loyal to Dr. Ng. Been coming here for 5+ years. He always takes care of me and the rest of my blind family! Just a couple months ago Kaiser gave me the wrong prescription and Dr. Ng didn't mind taking a second look before ordering a new pair of glasses. Highly Recommend this place read more

Dr. Ng is an awesome Optometrist and his staff was greatly helpful and friendly! Can't wait to pick up my prescription sunglasses! Note: They are an authorized Oakley Dealer! read more

I went there yesterday after visiting Yelp, and... WOW!!!! These guys are great! The receptionist is friendly, not pushy for sales at all, and she gives you the best advices for frames, And the visit? I am wearing glasses for 23 years now, and I have never found anyone that makes you comfortable like Dr. Ng, who is really really knowledgeable. Definitely they have found a recurring customer!!!! read more

This is an update to my InSight Optometry review that I did on the 26th. Since my review, Dr. Ng personally followed up to apologize for this incident and had addressed his employees about our issue. This truly demonstrated his professionalism and reflects highly upon his business. read more

Lori (sp?) at InSight is a star! I am an unhappy customer of Kaiser Richmond Optometry, so when I needed to simply reorder contacts I looked for a well-reviewed place near me. Found InSight and Lori had my contacts for me the very next day. I also had broken my new pair of glasses from Kaiser trying to adjust them (long story but it's because their service sucks) and a guy at InSight I talked to on the phone (sorry I don't remember your name!) helped me look over the frames so I could reorder an exact replica online (this particular style is discontinued). Today I brought the new frames in and Lori put my lenses in right away and free of charge, then made sure they fit properly. She's so pleasant, professional and helpful...and I'm not even a patient of the doctor! I'll heavily consider going sans insurance just to work with this place in the future. Based on the other reviews, the doctor is just as great as his wonderful staff, and that is motivating. read more

Doctor Ng is awesome! He is a family friendly guy, he helped my younger cousin choose a stylish and durable pair of glasses and helped her feel not self conscience. There are also so many brand choices, there is a pair for anyone! read more

Dr. Ng was very personable and answered all my questions. We scheduled an eye exam for my daughter with Dr. Ng after reading the good reviews on yelp. The first eye exam I took my daughter to was horrible. He is pricey but worth it. They have a good selection of lens and I love how everyone is so nice. read more

InSight Optometry - Gucci lens - Optometrists Near Me - Hercules, California

Been putting off glasses for too long...Found this place on-line and booked an appointment...Dr got me in the next day! Was very thorough with his exam, not pushy and very pleasant to talk to...Explained everything step by step. His assistant was super friendly and quite helpful with the frames and getting the insurance billing done. I'd recommend them without hesitation. read more

This place is great. I was a new patient a few months back and there were issues with the frame I ordered- it was broken and they replaced and realized it came broken again from the manufacturer and they recommended I pick a different frame to avoid having the same problem a third time. However, I couldn't find any pair I liked in the office so they told me i could pick any frame from anywhere else and they'd order it for me and pay for all of it, even if it was more expensive than the original one I had paid for. Anyways, they got me my new frame within a week and it's awesome! I was in their office so many times within the last month and they were always so sweet! read more

We have been coming to Dr. Ng for years. Love that he takes the time to explain this to us and his office have lots of selections to choose from. read more

Dr. Ng is very thorough and professional. His office has a friendly atmosphere. My family always look forward to our annual visits.

Dr. Darren Ng, as always, was very thorough explaining my son's eye exam result and next treatment plan. His staff was very friendly and very appreciative. We've been coming in to his clinic for years and not once we waited for more than 30 minutes from our scheduled appointments. I would definitely recommend this clinic to everyone. read more

I am amazed at the staff and Dr. Ng... this is a wonderful office. They always take care of me and my family. Dr. Ng is caring and passionate about his work/business. I am blessed to have such a great doctor and awesome staff. Ladies, you rock ! read more

Dr NG is very kind and best Optometrist that I have ever visited. Dr NG is very attentive and explains everything about the issues. I had a comprehensive eye exam here and felt very good about the whole procedure. They do have great collection for eye glasses and staffs are really helpful as well. read more

Have been seeing (no pun intended) Dr. Ng since moving here 9 years ago. He is up to date, funny, efficient and friendly. Overall they have a good selection of frames that speak to a general population. While I might like a few more that are "out there unusual" choices, I tend to always find something that suits me. I love his staff as well; always friendly and informative. read more

Dr. Ng and his staff and very friendly and helpful. Dr. Ng was very thorough and when I thought my glasses were too strong he rechecked me and listened to my concerns. I think this is a great office and I will absolutely continue to come here. read more

I've been taking my family to see Darren for a few years now, he's an efficient and personable doctor. The office is clean and I really appreciate the staff there, they are always helpful and try to get me the best deal on optical products. Its a great location too, right next to Starbread lol. read more

This is the 4th year I've been going to Dr. Ng for my optometry needs. His staff has always been super courteous and pleasant. The pricing for his products are fair, although I am guilty of maxxing out my flex spending account here on sunglasses. He does take his time when it comes to being thorough about my prescription. I also brought my 6-year-old daughter in for her first eye exam this time. She tends to be very shy, especially when it comes to male doctors. However, Dr. Ng was very gentle and patient with her, which always helps when dealing with little ones. Instead of using the standard letter chart, Dr. Ng used shapes, which were more familiar and understandable for my daughter. Once the exam was completed, he went over the different results for each category he evaluated, like depth perception, color detection and near- and far-sightedness. I was pleased with how Dr. Ng works with his patients, no matter their age. On top of that, I can confirm that balloon sculptures are one of his hobbies and gave my daughter a penguin. She was charmed. As for my parting gift, I got a bag of pears from his family's Sacramento orchard. Now, who wouldn't want to see a doctor like that? read more

Love that all the staff are wearing mask and keeping the office safe not only for them but for all of us . Thank you keep the good work

Doctor Ng and his staff are always very friendly and responsive. I've been going here for over one year and am very happy with the level of service and the selection of glasses. I highly recommend them! read more

Dr. Darren Ng is great and very personable. He was able to get me in & out within 30 minutes! I decided to make the switch from EyeLove due to the fact that I did not feel that the doctor was very friendly. Darren & his staff surpassed all my expectations. Additionally, his front staff is extremely friendly! Vickie spent hours with me looking for the perfect glasses. She made great recommendations by taking the time to listen to what I had wanted and matched it with my face shape. I will continue to come back here! read more

Dr Darren Ng is great. He is very thorough in his examinations and Lori has great tastes in frames. They also have a great selection of frames and I have purchased 4 eye glasses from here! Plus, they are open on Saturday! read more

The best Optometrist I've ever encountered. Doctor Ng is great eye doctor, he is very accommodating and his staff are all extremely polite and helpful picking out the right frames for you. THey have the lastest trend and designer eyeglasses and sunglasses to choose from. Love it read more

If I could give this place 6 stars I would!!!!This place reminds you of the old fashion concern that doctors use to have for their patients!! I went in after years of wearing the wrong prescription and he not only corrected my eyesight , but my head aches as well. Dr Ng and his assistant Lily ( I think) are wonderful and they carry the high end frames such as Gucci, Tiffany , and more ! I am not going anywhere else... Period read more

My whole family has been coming here for several years now. We are always happy with the warm welcome and expertise of the staff. Stop by, you won't be disappointed. read more

Very thorough, very friendly! Been coming here for a few years now and really love the personal service I get. Thank you both!

My experience at InSight Optometry was as good as it gets. The front desk administrator was very pleasant and professional. Dr. Ng was fantastic. Each time I came to an appointment, I waited for less than five minutes before he was ready to see me. He took his time during the exam. He made conversation with me and explained the details of the examination. The contact lens prescription he gave me is perfect. When I said I wasn't planning on buying glasses, I did not feel any pressure from him or have to listen to a sales pitch. The office is clean and there is plenty of parking. He also gave me some very helpful information about my family history and about eye care. I really enjoyed my experience at InSight and plan to use them again when I need a new prescription! read more

I would highly recommend this optometrist! Staff is excellent, Dr. Ng is extremely thorough with the exams and explains what he's doing during the exam. Very happy with the results and continuous care. read more

I cannot say enough good things about Dr. Tam and Darren. They are awesome. Very patient and thorough. Besides having an awesome selection of quality frames, they remembered our names, after a year! They were happy to have us as clients! They will take drop in appts and work with you as much as they can! Love them. read more