Dr. Park Hsieh was very friendly and explained every step of the process. The staff were very friendly and knowledgeable as well. Very good customer service. The store is also clean and organized. read more

This is a biannual go to Optometrist. I've been a customer here since 2019. I love their selection of frames and the staff is very friendly and knowledgeable. They provide excellent quality work and customer service. This weekend I stopped in for adjustments on my current two pair of glasses. I left smiling with my well fitting glasses on my face. read more

Eye Love Optometry - Optometrists Near Me - Pinole, California

All these 5 star reviews are well deserved! Eyelove Optometry has my heart and business From the moment I walked in, Cathy at the front desk was super friendly and had a great welcoming demeanor. Dr. Hsieh was awesome--very thorough with my eye exam and took the time to explain everything to me in a way that made sense! Alisson was a huge help when it came time to pick out frames. She was so patient and really helped me find a pair that not only fit my face (and budget) but also felt like "me." Everyone made me feel really comfortable, and I left with with so much eagerness to get my glasses. Definitely recommend Eyelove Optometry! The whole team was fantastic! Also PS I'm coming back for those green frames read more

Eye Love Optometry - Beautiful new frames - Optometrists Near Me - Pinole, California

I had a great last appointment this year. The staff was kind, understanding, and patient with me, and the overall experience was very positive. I truly appreciated the care and professionalism shown during my visit. read more

Very disappointed with our experience here. My husband was charged a $50 rescheduling fee after having to move his appointment due to a work emergency--a fee that was never communicated or agreed to beforehand. Then, when he tried to call ahead to say he'd be five minutes late to the rescheduled appointment, he was told not to come because they were closing. That charge was then sent to collections, which is absolutely ridiculous given the circumstances. I had also previously spent nearly $1,200 on two pairs of glasses here and was told I could reuse the frames with updated lenses. But after my annual check-up, I was shocked to be told it would cost another $600 just to replace the lenses. On top of that, my husband's glasses had to be repaired FOUR times before they were finally fixed properly. This business is also not accredited by the Better Business Bureau, which I wish we had known sooner. We truly wanted to support a local business, but it feels like this place is more focused on squeezing money out of people than actually helping them. Extremely disappointed and won't be returning. read more

The reviews about this optometry store seem pretty accurate. Dr. Hsieh is pretty thorough and knowledgeable. This place is somewhat different than other places in that the frames are locked up and an assistant gathers the ones you want and suggested frames. This was not a problem for my visit. I ended up choosing one that she selected. They are also pretty good about not pressuring you to buy there. They were pretty open to replacing lenses in old frames with new ones as well. read more

The staff is pleasant and professional in every way Most of all Dr. Hsieh's examination is the most thorough and explains his findings in great detail read more

This place is THE BEST I love the service I receive every time I see the doctor he always so professional and expert in his field. ALL staff is great But especially I love Aidan AMAZING He always pick the most beautiful frame for my face , I get so many compliments from people about my glasses Thank you for taking good care of me read more

Great service. Very helpful staff. I love my new glasses. They had a great solution of styles to choose from.

'Rodeo drive' pricing on Pinole Valley Road. I'll start with, I love the doctor. He is very thorough and clear and I walked out happy with my exam. Purchasing frames was a different story. My insurance covers $150 for frames (which I was told by the ELO tech, is pretty standard). In the past, other offices guide me to the section of frames that are within that budget because we haven't gotten to the cost of progressive and UV treatment, scratch resistance etc. . The least expensive pair of frames ONLY is $195. So, for giggles, I asked, with the lowest price frames + all the 'bells and whistles' that need to be added on how much would I be paying? The poor girl gringed and said 'you're gonna hate me' (I believe she said her name was Luna and she was delightful)....just under $600. YOWZA!!! So I decided to pay my exam fee ($39) and take my prescription with me. Before I left, I asked if the pupillary distance was on the prescription paperwork, (this was needed the last time I ordered on line). The sweet girl cringed again and said 'if you don't buy glasses from us, it will be $40 extra for that information'. The last office I visited, happily provided that info with no extra charge. Sooooo, if you are on budget and don't have kids, pets, gas, bridge toll, mortgage etc. you may want to shop around for frames. It should be 3.5 star rating. read more

I work in pediatrics in our community, Pinole and Hercules. Two of my clients recommended this place, said it was great for their kiddos (toddler ages) and great for them too. So I gladly went here when it was time for me to get best exams and contacts. The ophthalmologist or optometrist I don't remember which-- shushed my daughter twice. Absolutely rude as hell. She was sitting calmly in the chair as I had my exam, singing twinkle twinkle at an acceptable volume, even quietly because I explained already to use inside voice. She was waiting as patiently as a 2yr old can possibly manage. It was CLEAR he was annoyed by her and just couldn't focus on what he was saying. So instead of expressing that he turned to her and loudly shushed her. Twice So rude. The only in me is the only reason I didn't get on him. I was observing and was disgusted. I can't believe my clients referred this place (and yes I updated all my clients about this experience) He seemed to have no tolerance for a child. He also told me the contacts I like were old technology, recommended some others. The recommended ones were so terrible. I couldn't keep them in for the day. It's weird to make a judgement like that and the provide crappier lenses. It felt... like he was going to get a kickback. Idk. It was weird. As I've said I work in pediatrics, I work in healthcare and I'm aware when something feels a bit insincere and that's how the whole visit felt. The staff was quite kind though. All this to say-- I will make a point to tell all my clients about this experience when they get referred to a vision specialist. Highly disappointed and still irritated to the point I'm leaving this review months later. I won't be back. I had my husband cancel his appointments there and my daughter will never go there. Do a bit better when it comes to children. Don't work with them if you can't tolerate them and don't have patience and kindness. read more

This is probably the single most professionally well run businesses I have ever stepped in. The doctor himself is Incredibly authentically passionate about every single patient. He has put together a staff that is thoughtfully communicative!!! Measured in every angle of their approach to your eye health and your personal well being...And Natalie...OMG wait until you see 1st hand what a PRO looks like at work...This is how business should be done! read more

Just picked up my glasses today and I couldn't be happier. A very big thank you to Natalie! I wandered in a few weeks ago before I decided to make an appointment for an exam. Natalie made such a great impression that I scheduled an appointment after meeting her. She was an ace at finding the perfect frames that are both stylish and comfortable! I really appreciated her input on the best lenses for my needs and also to help me navigate my insurance questions :) I saw Dr. Sidhu for my eye exam and she was amazing! She really went the extra mile to get me to a better prescription and did a more thorough exam since I had some additional concerns. She was really patient and I felt very well-cared for. Love this place! read more

*Note: This review is after having my eyes examined three times in the last 4 years. (I wore my first lenses for two years then the second and third exam every year after that) This location is nothing compared to going to (my past experiences) Sears Optical, Lenscrafters or even your medical hospitals optometry which I've been to all throughout my childhood and early adulthood - up to these recent visits to Eye Love Optometry. I've been examined by both PARK L. HSIEH, O.D. and Gaganjot K. Sidhu, O.D. both are very detailed through the examination and answering any questions or concerns about my eyes. Now if you're interested in glasses but not sure if it'll fit your style/vibe or want to get out of your comfort zone, ALLISON is the one!! Now I'm not one to splurge and can be picky on a budget. I WAS also the type to keep it plain-Jane cause black works with everything in my opinion. However, she guided me on so many styles and have changes from a boxy black pair of glasses to styling with simplicity and still looking and feeling brand new and confident with every pair of glasses thanks to Allison! My recommendation is, ask for Allison! Love the styles they have to the staff that are so welcoming and informative. Game changer coming here and will continue to come back! :D read more

Love the staff! Love the Optometrist! Love the glasses! High price but worth it as it's been the first time I can actually see better out of a new prescription! Great experience read more

I am visiting the Bay Area, after moving out of state two years ago.... So I made an appointment to get my eyes checked because EyeLove is the gold standard for me as far as service and care. They explain everything about the exam and eye health so you can make informed decisions. The optician staff is also incredible, fashion forward frames and patient kind staff to help you choose what's best for your prescription, face and personal style. They never miss. Now I have to come back every year, they're that good. read more

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They have great eyeglass selection- my eye exam is always very through and the staff, super helpful

I have thee best time every time I have my optometry appointment! It's been a long time since I've experienced a wonderful experience getting my eyes checked. First, you learn so much about the health of your eyes. The care and information you receive during your visit is stellar. Then, the really fun part comes - picking your frames! They really know how to pick the best frames for your face. And the styles are magnificent! Step outside of the box and get some frames that will be your own! The compliments I receive on my frames are too numerous to count. Expand your style, enjoy top notch service and walk out a star! read more

Eye Love Optometry - Optometrists Near Me - Pinole, California

I've been coming to Eye Love for about 5yrs now. I love the doctors and staff everyone is always so friendly and helpful. Dr. Hsieh has helped me with the tests that I hate and the staff is very patient when going through them. I always get super cute glasses when I come here. Allison helped me today I explained I was tight on money and she totally worked with my insurance and tried to get it as low as my progressives will allow. I'm so excited to get my new glasses that they have adjusted them so they stay on and are comfortable. Whenever someone says my glasses are cute I tell them to go get some Eye Love! read more

Eye love is great! The exam and appointment went easily and I appreciated the great service. When it came to picking out frames and lenses, the staff was really knowledgeable and helpful. They really took great care with me and I love my glasses! read more

From the start, I was really impressed with the COVID precautions. I felt totally safe while visiting! My eye exam was extremely thorough and Dr. Hsieh was great about explaining the differences in certain prescription strengths. Additionally, he caught a retinal condition that an exam by another optometrist just six months prior (at another business) did not identify. On his advice I immediately sought treatment and it was really crucial that I did before it got worse. I truly felt that he was paying close attention and treated me as an individual patient, not just another appointment in his work day. I worked with Allison to select my frames, and she was so helpful and attentive! She listened to my preferences and made great suggestions to help me narrow down my selection. I have a strong prescription and she was very informative about how it might fit in certain styles of frame. She was very knowledgeable and communicative about the process. Additionally, she was totally fun and friendly. She made the whole process enjoyable and smooth. The frame options here are also incredibly stylish and current - I visited many other shops and struck out before finding Eye Love. I am looking forward to returning for additional frames in the future, because there were so many great options it was hard to pick just one! I'm very particular about my glasses so this is high praise. Can't recommend this place enough! read more

Eye Love Optometry - My new Dita Eyewear frames! - Optometrists Near Me - Pinole, California

Natalie is wonderful. She's so attentive and patience! Overall, wonderful experience and frames are up to date! read more

Eye Love Optometry - Bottega frames. - Optometrists Near Me - Pinole, California

I have been coming here to have my eye exam and purchase great quality eyeglass frames for many years now. Each of the staffs like Allison and Aidan here are awesome, professional, friendly and caring! Dr. Hsieh has been wonderful and helpful with my eye exams! A big shout out to Allison for taking care of and assisting me with providing various eyeglass frames to choose from and finding the right and perfect frames to try on. I'm very pleased with their service and have always rescued me when my frames needed adjustments... thank you Aidan and Allison! You are those reasons why I come back to get the service I need with your kindness and helpful assistance! You are all awesome! read more

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Always the best customer service! Everyone is very helpful and wants to give you the best experience possible.

Abbbbbbbbsoultely in love with this place! I grew going to LensCrafters for my eye care and the difference in experience is night and day. I had my exam with Dr. Hsieh and he is incredibly informative and kind. Even on a busy he took the time to answer my questions and provide a lot of useful information on how to take care of my eyes. As far as picking our frames - Aidan was INCREDIBLE. He was so fun to work with and had so many great suggestions. We were able to find a great frame that I fell in love with. His help was so meaningful because I had a lot of insecurities around wearing glasses given how much I got bullied for it as a kid. Glasses have come a long way in terms of style and this is the place to find the best ones! A 1000/10 experience with Eye Love Optometry! read more

Came here because they are in our network, things started off great the gentleman was very friendly and assured us that they did things differently than lens crafters. My wife is Asian and has issues with frames sliding off her nose, so I asked if they had any Asian fit frames, he immediately corrected me saying that that's not a proper term... ok fair enough I'm in my 50's and not up to date on what's politically correct as I should be. I'm not sure if this set the tone for the rest of our experience but when my wife asked what she was on the iPad he said you need to read it, and walked away to help a guest who had just arrived. Now my wife is getting her exam and I'm sitting here waiting for someone to help me with a frame selection. My guess is it's gonna be a while read more

Nice staff, state of the art equipment but I was charged $425 for an eye exam to renew my contact lens prescription!!! Costco charges 1/4 their price for the same service. My last optometrist was completely covered by my insurance My Eye Med insurance plan referred me to Eye Love as part of their vision service. I tried their location since it was more accessible to me than my previous optometrist or Costco. Eye Love tried to upsell me $45 to use their special equipment to avoid having my eyes dilated. I declined but then my eyes were never dilated with drops anyway. I have always had previous optometry check ups completely covered by my insurance. I won't be a repeat customer to overpriced Eye Love. read more

Three by Three Words that came to mind prior, during and after. pre: reluctance, nervous and unsure. -i came in by chance. I don't like change. I almost didn't give them a chance. In fact, I showed up to my initial appointment, ready with opposition. during: welcoming, friendly, and confident. -The staff and optometrist were very friendly and made sure I knew my concerns, needs and desires were going to be addressed. They provided a service with such confidence /knowledge that existing issues I had, were no longer. post: thorough, proactive, professional. - Technology focusing on preventative measures and maintaining the health of one's eyesight is available and should be used and definitely not ignored. they made sure that all tests were explained and made sure I was well educated/informed on what each test was either intended or what result was desired. this office/team. I left my office visit, knowing their objective was only for my benefit. Not once did they try to sell me on anything. a service with preventative measures and my educated / informed decisions proved to be their objective. A new set of frames/strengthened prescription wasn't any surprise to me. another need of mine easily met. Definitely not lacking in an eyeware selection. choosing a style/brand was easy... after a few many questions, they were able to direct me to a specific brand/ style that almost matched my needs at 100%. style, durability (much needed) and lens adaptive functionality. (yes, i just made that phrase up. however, in my head it gives the description I was looking for) I say almost 100% because within a day or two I broke my glasses. And it was not an easy task. I am the one special person that holds the ability to manipulate a set of frames beyond any other possible shape; all while in my sleep. It would be like winning the lottery for anyone else to do what I was able to do with a set of frames that were made to resist deformation or breakage. yes, I'm that good. they will be seeing me again real soon. Like today. Ha ha ha. thank you eye love optometry. I am lucky to have found your office/team. now let's reverse the question, are you lucky for me having found you? I would recommend this office without hesitation to my family and anyone else in search of a top notch optometrist supported by an awesome team. read more

Very nice staff, and very nice selections. very professional. I gotten three pairs of glasses over the course of three years And they have been very consistent with their awesome service. Its why i keep going back. if you want some nice premium name brand glasses on the top end this is your place. read more

I call today as a new patient trying to get an appointment. I was rushed for information. I have double coverage. Didn't know the type of vision care insurance.I was told do more research and call us back. Any other place would have Looked up my social and found my insurance. I'm very irritated. I had all my info and told her this. I told her vision care read more

Wonderful experience and so glad to be able to see clearly again. If I knew the process would be so simple I might have not waited so long to replace my 10 year old pair of glasses. Gaganjot K. Sidhu, O.D. was quick, personable and so receptive - listening and recommending solutions to help me with my visual challenges. Now, choosing the glasses - gulp! I've stuck to hiding behind black frames that washed me out and was uncomfortable to top it off. Allison helped me step out of my comfort zone by providing honest feedback with amazing suggestions, making the overwhelm of finding a new pair of glasses so easy. I've had a few days to settle in with my new glasses and I'm floored - I finally have glasses I want to wear and I've been told that I'm glowing. Allison is a miracle worker and a absolute styling guru. Who knew a pair of glasses could not only help me see, but provide me with confidence. Thank you! read more

I absolutely would recommend I love Optometry. The staff is friendly and helpful. The doctor is very thorough and the eyewear is everything!! I'm walking out with two pair of gorgeous frames. You will need an appointment so call before you go. read more

Eye Love Optometry - Two pair of glasses. When one pair isn't enough! In gold and silver. - Optometrists Near Me - Pinole, California

A Very Good Experience! I have specific eye health needs, we all do. This is why it is important to find an eye specialist that understands the specific needs YOU have. This past week I went to Eye Love. I'm a established patient there. So going in I know they have my most current eye health history. This office has state of the art medical equipment. I knew that going in. The doctor can look at the health of my eyes and the optic nerve year over year. This is important to me because of my specifc eye health needs. Eye Love has better eye equipment than most if not all other Optometry offices in West county without exaggeration. Adian is the Office Manager at Eye Love. He is responsible for the eye wear. I shared with him last year the need to expand the eyewear options. This year I had to choose from five different looks that I loved and looked good on me. That was nice! My glasses arrived in about a week. All of my special needs were met in my slick new 2019 fall collection frames made in denmark with lens thin as can be with all of my needs chocked in the lens. My glasses are perfect for me and are light as a feather. Thank You EYE LOVE!! I'm happy with my glasses. read more

Eye Love Optometry - 2019 Denmark Collection Eye Love! Pinole, CA - Optometrists Near Me - Pinole, California

I found Eye Love because they were one of the only places that would accept my vision insurance and I thought I'd give them a try. My preteen child was the first person in our family to see Dr. Hsieh and I was skeptical of the myopia diagnosis he gave to my kiddo, which requires expensive contact lenses to keep the condition from progressing. I then took my kiddo to UC Berkeley's eye center for a second opinion and they not only agreed, they charged more and I walked away with a less precise prescription. Compared to what I thought was a world class optometry facility at Cal, I realized that Dr. Hsieh was much more detailed and exacting, uses better and more state of the art equipment, and provided way better service and care all around. Not to mention my child also ADORES Allison who is so good with kids, friendly, accommodating and treats my entire family like VIPs. Really, she's a big part of the reason my whole family now goes to Eye Love. When it was time for me to have an eye exam, it was on time, efficient, easy and best of all, they didn't force me to get my pupils dilated! I opted for a scan which cost $40 extra but kept me from being in pain all afternoon with my dilated eyes (and they didn't push it on me, they were totally happy to dilate instead). After the appointment, Allison helped me pick out cute frames and the whole experience was awesome. I did spent a bit out of pocket for extra anti glare coating and the blue light special (or whatever that is that they do to protect my eyes from my demonic computer that I'm tied to all day). I think those upgrades might be cheaper in other shops - I kind of remember anti glare being $95 at Warby Parker but it was $195 at Eye Love. So if you're on a tight budget you might want to shop around for frames and lenses. I'm so grateful for my off brand vision insurance that no one else would take, because had I not had to scour the entire bay area for an optometrist covered by my insurance, my family and I never would have found Eye Love! read more

I always believe in second chance and yesterday was my done. I understand after Covid people struggle with building relationships. I am disappointed with the customer service at this office. I had such great hopes of returning but it through the door. They need to really examine their business plans. The first situation: they charge our insurance, checked me out and told me I was done. I later get a call they there are all the fees they did not discuss with me. We I brought to their attention I was dismissed. I had to go back to the office and examine this not how you do business. Tell me everything before you check me out. This last situation: I need to reschedule. I tried calling but the hours conflict with my work hours. You can only reschedule if you call. The day of the appointment I final got through. I explained my situation and tried to reschedule. The was no understand, no compassion just a simple oh well we have to charge you. That was it for me. I hope that fee was worth the business of 5 people and their products. I was trying my hardest to support a local business. I guess they don't need it. They have a very limited selection, only high end/low quality. I found a better selection at Costco with better customers service! read more

Eye Love Optometry continues to shine. As usual, I was seen on time for my appointment. The clinic is very clean, the equipment state-of-the-art. And then...Allison. On a busy afternoon, Allison took time to help me choose two new frames that were very different: one for doing physical work and one for water sports. The glasses were prepared earlier than promised and within my budget. Don't go anywhere else. read more

I absolutely love my new glasses! I had been neglecting going to an optometrist for a long time, and so happy that I found Eye Love. The office is beautiful and the staff is fantastic. Aidan and Dr. Hsieh were super helpful and made me feel comfortable when I came in for my exam. When it came to picking out new frames, there was an amazing variety and Aidan helped me pick some out that I am super happy with. Overall, I can't recommend Eye Love enough to anyone looking for an optometrist. read more

Love my personalized styling. Highly recommend. Autianna really knows what she's doing.

Long time satisfied customer. Highly recommend the doctor will explain everything to your understanding.

They replaced my frame, and only charged a small amount for the prescription recheck and lenses update. The overall experience was pleasant this time. Thank you. read more