I'd been a patient of Dr. Chan for long time until I moved out of state. She's kind, sweet, very…read morethorough and pays attention to details. She's a perfectionist! My family and I are very satisfied with her services; and even though we're out of state we still use her services to have our eyeglasses ordered and shipped to us every now and then. My daughter has high prescription eyeglasses, therefore, they require specialized materials and treatment.  Bright Eyes Optometry has been wonderful and I'm really grateful to Dr. Chan and her amazing staff. Shoutout to May for excellent customer service. Thank you for being patient and accommodating with my eyeglasses orders over the phone.  If you need eye care services, pls visit  Bright Eyes Optometry. I highly recommend them.

I have been looking for a good optometrist for a very long time. In fact, I don't remember having…read morea good optometrist other than the one I had in 5th grade so it's been a long time coming. Janet Chan is warm, gentle and exudes kindness. She was able to figure out my exact prescription very efficiently (usually it takes a lot longer) but she seems more competent than the average optometrist in her ability to arrive at the prescription strength for my glasses. Her office staff particularly the girl who helped me locate glass frames were good at finding something I liked. I essentially found a pair of frames that was covered 100 percent by insurance and for the lens, I brought all the bells and whistles including UV protection (transitional lens), glare and scratch resistance, thin lens and the latest reading/distance glasses which added up to 400 dollars and my last pair of glasses was more than a 1000 dollars. Hopefully I will like the final product in a few weeks. So far, I am glad to have found such a great optometrist in my neighborhood thanks to the referral one of my co-workers gave me recently.

Great service! Staff is kind and efficient. Dr. Ng has extensive knowledge. He corrected my…read moreprescription from my previous optometrist. It was very uncomfortable for a few years. The new prescription Dr. Ng set for me is perfect. Everyone there is kind. And for the folks who are complaining about the late fee, this is a business at the end of the day. You set a time, just like going to jury duty. Just be there or reschedule! They're efficient and reasonable.

Great customer service and friendly doctor. The lady who helped me pick frames was very helpful and…read morepatient- because I was trying on all sorts of frames to fit my face shape. I was being very picky about how the frames don't hit my cheeks when I smile, etc.

OPTOMETRIST- a great find in Hercules and they were able to accommodate me last minute without any…read morehesitation. They are located in a beautiful new property off of Sycamore and there is easy street parking . Checked in and customer service was great . Had my tests with the optometrist and went to pick out my frames. They have a good selection for their size. Did all the measurements and my glasses will be ready in 2 weeks . Super excited .. thank you Total Vision. I will be back .

Pros: I have been a patient of Dr. Garrett since I was…read moresixteen, back when the practice operated as Hercules Optometry, and I have always appreciated this location. Dr. Garrett remains exceptional, and his wife is equally impressive -- warm, knowledgeable, and consistently gracious. Their professionalism has been a longstanding reason my family continues to return. Cons: The administrative process during my recent visit, however, was perplexing. Upon arrival, we asked if our copays could be billed later, as we did not have them readily available. We were told this could not be determined until the diagnosis codes were entered for all three appointments -- something I found unusual, given my prior experience working at UC Berkeley School of Optometry, where this is not standard protocol. Still, I assumed their system functioned differently. What followed was even more confusing. I was the only one who had been seen when it was three of us total, yet she approached me with an immediate copay quote despite previously stating that diagnosis codes needed to be placed first after OUR appointments. I was then informed that my copay was not the usual $10, but $49 due to the retinal imaging machine, a fee that had not been disclosed beforehand. She proceeded to say, "I can have your daughter do the exam and waive the retina for her and it will be $10, OR we can pull her out of her appointment and just charge for two of you at $49." My daughter had already begun her exam, so the suggestion to remove her mid‑appointment felt inappropriate and unnecessarily disruptive. This is precisely why we asked about billing, had we known we could not be billed, we would have rescheduled for two weeks later. Ultimately, we were able to pay, but the lack of transparency made the experience feel unnecessarily convoluted. Rather than indirectly discouraging billing or withholding information until after the exam to access payment, clear communication upfront would have prevented the situation entirely. No one is opposed to paying for services, we simply expect honesty and straightforwardness before the exam begins. Also was told the "printer didn't work" and that our receipts would be emailed to me, it's 9:12pm and I have not received proof we paid for our exams! I also requested a copy of my prescription so I can go somewhere else. After coming here since I was 16 years old now 35 I will not be coming back, it's sad because these are great doctors but as long as the front desk staff is here not taking care of patients I'm never coming back here. This experience also illuminated what may be contributing to the notably high turnover within the front‑office staff.

Unfortunately I was very disappointed when I came after a contact lens appointment with a pair of…read moreglasses with a broken nose pad. First of all, they charged me 10 dollars for one tiny latex nose pad and I have never had to pay for something that costs very little to purchase. The person who put the new nose pad on my glasses did not make sure that it fit on my face correctly and my glasses were ill fitted and very uncomfortable for months. Also, I am allergic to latex so now I also have a rash on the side of my face from this one 10 dollar latex nose pad. I found a good optometry office closer to my home in Hercules and will not be returning.

I called in January they told me we put you waiting list I called today same thing no good serviceread more

Dr. Park Hsieh was very friendly and explained every step of the process. The staff were very…read morefriendly and knowledgeable as well. Very good customer service. The store is also clean and organized.

This is a biannual go to Optometrist. I've been a customer here since 2019. I love their selection…read moreof frames and the staff is very friendly and knowledgeable. They provide excellent quality work and customer service. This weekend I stopped in for adjustments on my current two pair of glasses. I left smiling with my well fitting glasses on my face.

The staff here are extremely helpful and incredibly friendly. The entire appointment went smoothly…read morewith the help of Claudia, Aneth, and Perla. They are all very knowledgeable and welcoming. I had a great time here and can't wait for the next visit!

Really positive experience here. The staff is really fun and positive. The optometrist is also very…read morewarm and kind. They were able to accommodate me and my insurance which was a big plus. Scheduling was easy and they were able to squeeze me in for times that worked for me. The office is clean and bright and they were able to get me a prescription that worked well. I'd definitely come here again.

I work in the professional medical office building on 500 Alfred Nobel Drive and I recently stopped…read moreby our fellow neighbor Optometry by the Bay. I'm so glad I did! Grace at the front desk was so wonderful, very kind, patient, and knowledgeable. She really took the time to help me try on different frames, explained the styles and fits, and made the ordering process seamless. Their selection of frames is incredible. They carry high-end designers like Gucci, Alexander McQueen, Tom Ford, Jimmy Choo, Saint Laurent, and Ferragamo. I personally chose the Gucci GG1285O frames, a gold oversized geometric style with Gucci's signature green red green detail and the GG logo on the temples. They are elegant, unique, and I absolutely love them! Since getting my new frames, I have received some compliments from my patients and without hesitation I tell them where I got them! I have been happily referring Optometry by the Bay because the experience and selection are phenomenal! It is such a bonus to have this optometry office right here in the same building where I work. Dr. Respicio and his team are professional, welcoming, and genuinely care about their patients. If you are looking for excellent service, a great selection of luxury frames, and an office that really takes care of you, I highly recommend Optometry by the Bay!

Very thorough eye exam. He is very patient and explained the entire process of my examination.read more

for the price I am beyond happy with my results. I now have 20/20 vision. No contacts or glasses!…read moreOther places charge 3/4k per eye! I spent just a little over 4k for both eyes. More than worth it! Way more affordable and he's been doing this over 20 years. His team are excellent and talked me through all the questions I had. 10/10 recommend if you or someone you know is considering this. They also do PRK if you don't qualify for lasik.

I noticed recently my cousin worker not wearing his glasses and assumed they broke or getting a new…read moreprescription. When J finally had a chance to ask him, he told me he got Lasik. I did back in 2016 and I knew I would need an enhancement in the near future. I called and was able to get an appointment quick. Today I went and Myra greeted me and had me fill out the questionnaire. Within 5 minutes, Steve appears friendly and welcoming. He looked over my form and asked questions. He explained everything he would do and made the recommendation for Mono. When it was time to meet Dr Newman, he entered the room I was at, shook my hand and asked if it was fine to go to the next room in which I oblige. Dr. Newman took the time to check and throughly go over what he saw. Even though I am not ready for anything yet, I highly recommend him for all you Lasik questions, concerns and doubts. Staff is A++ and Dr. Newman is the best.

Be careful. The guy will try to upsell you on a cataract lens. He did this to me a few years ago,…read moreand now I am with another doctor. Much happier,

Very disappointed, I was scheduled for a routine eye exam and had requested time off from work only…read moreto be told that I could not be seen because I refused to provide the care center with my credit card to be placed on file as per the offices new policy, I expressed my concern and stated that I did not feel comfortable with this new policy mind you I pay in advance for my copays and my eyeglass prescriptions as a matter of fact I was the one overcharged at my visit from last year and now I am finally getting a refund. I did ask to speak with the office manager and she rudely ignored my request. Make this make sense! UPDATE....sent an email that was also ignored!

I recently had an eye procedure by Dr.Lee and couldn't be more happy with my results. He was a very…read morepatient and informative doctor who made sure I was comfortable with no lingering questions. Will only be costing this office for any eye surgeries/procedures. FYI I had a mole in the corner of my eye and now that it's gone my confidence is back ! Thank you Dr. Lee !

Alls well now with the service I received. Andrea, took care of all the issues which were caused by…read morerayban itself in installing my lenses. She even installed the extra lenses which were created to large by rayban and installed them in my extra pair. Overall, despite the problems it has turned out well. My props to Andera.