Dr Davis Explained cataract surgery to me very clearly. He Provided information on the different…read moreoptions on lenses available unfortunately my eyes wouldn't be able to use certain lenses And he explained why. The office staff are friendly and efficient. Definitely recommend

Dr Davis is amazing! Had my first cataract surgery. The second isn't as advanced. I can see 20/20…read morenow! The office staff and the surgery center are all the nicest people on the planet! Will definitely go back for the second eye! Randi B

Had an appointment today. Arrived, found out one doctor is on vacation, the eyeglass specialist is…read moreout sick. Ok, I'm understanding - but this is about it. Every visit ends up being hours long, planned for that today. But this was going to be all day and not be able to get glasses which is the whole point of the visit. Why wouldn't you call the patients scheduled and explain the situation? People take time off work. It's just a bit disrespectful of people's time and effort. I was contacted by the office after this review. Appreciate that and the explanation of the unfortunate timeline of events. I have bumped this up a star (ok) but overall my experience was still what it was. I explained that this is an experience of over 10+yrs of my wife and I as patients. I was told the practice no longer operated as it once did which is great but not reflected the day of my visit. Willing to give them another chance and again appreciate them reaching out to me.

I booked appointments for My husband and myself to have our annual eye exams done. We were…read morescheduled with Dr. Marrotte and we both couldn't be happier. He was very thorough, showed us all our pictures and explained any questions we had. I feel very comfortable to recommend this doctor and the whole office staff is very welcoming. Also, another plus is the frame selection is really good too, some offices I've been in the past I couldn't even find a frame I liked, so I was really pleased.

I paid $200+ for a full contacts exam in November 2024 to get my prescription refilled for the…read moretotal 1 contacts I have worn for over 3 years already. The doctor confirmed thru the exam my prescription had not changed and gave me the prescription. She suggested I try some different contacts and gave me a sample. I tried them the next day but did not like them and went back to my original total 1's. Now in July I would like to order more of my total ones but Eyeglass World and the doctor will not sign the original prescription unless I pay an ADDITIONAL $200+ for an additional NEW EXAM even though legally the original prescription is good for a year. This is extortion forcing me to PAY for a 2nd another exam. Fraud. Calling my lawyer. Unethical. I am willing to come in for the "follow Up" visit but I refuse to be blackmailed into paying for another exam when clearly this one is good for a full year and it has only been half a year. Total Fraud. They refuse to give me my prescription I PAID FOR ORIGINALLY without paying in FULL again. Horrible Business. Do NOT Recommend. I can see from the reviews this is not the first or second time they have held prescriptions hostage.

This place does not respect its patients nor puts its patients foremost. I recommend going…read moreelsewhere. My wife went in for an appointment with this place. My wife politely requested the doctor (an older Asian woman) that the glaucoma test not be done. However, the doctor forcefully declined the request and told my wife she needed the test done. My wife is an alternative health practitioner who knows about the glaucoma test. She knew she was in a low-risk profile for it and that the test itself required usage on many, many people to find one existing case. My wife had no reason to suspect this condition. She asked again to decline the test. The doctor told her that unless the test was done, she couldn't be seen. So my wife left, and it wasted our time. I had a conversation with the manager who just repeated the same BS lines over and over again of "It's a different company," "the doctor says it's necessary," and "it's the standard operating procedure." Standard operating procedure? What BS. We all know that the glaucoma test has nothing to do with getting an eyeglasses prescription (which was all we wanted). We all know that glaucoma mainly affects the elderly (which my wife is not). Not respecting patients' wishes is unethical, condescending, and rude. I hope the management of this place holds its doctors to a higher ethical line and makes needed changes.

Very friendly and professional employees (sales reps) overall, but the corporate mentality is just…read moreabysmal (very, very poor). Their wait-times are typically EXTREMELY long, and that's not once in a while, or on some days, it's EVERY SINGLE TIME that I visit their stores. This is not the way to run any business unless the prices are rock-bottom or the absolute lowest in town, which -- believe me -- they're not! VisionWorks is apparently profit-driven to such a degree that they'd rather lose customers than ever hire more than a bare-bones, skeleton crew. I went today to pick up my order, and I counted TEN customers waiting to either pick up orders, or shop for a new pair. That's ten people (plus their many children) waiting for ONE worn out, seriously overworked employee! Does that seem like a sustainable or sane business practice? I, for one, will never shop there again, insurance or not.

Need someone dedicated to pick up for glasses sat over 30 minutes ridiculous was tired of being…read moreignored left need a mail service.

On a weekend trip to our favorite FL town Dunedin. Great, friendly service and helped me choose the…read moreperfect pair.

They have a really good selection and reasonable prices. Definitely a great shop. The styles range…read morefrom classic to funky.

My family and I all go to EyeDocs. Wife and two kids. We get all our contact lenses and glasses…read moreframes and lenses directly from the shop. You can go from mild to wild on frame prices. You get what you pay for. There is an awesome selection to pick from and the staff it the best. It is located in a strip mall that has good parking right off Tampa Road. For you iphone users there is an app you can make appointments on also and get newsletters.

Be careful when ordering your frames, I had a very bad experience late last year after 5 years as a…read morecustomer. I ordered some reading glasses and the more mature lady in the front who apparently has issues, showed me a few frames that I didn't like. I asked if there were more and she told me to look in a drawer. I did and found a pair marked at $99. I tried them on and said I liked them and when I handed them to her, she pulled them into the pile. I was worried that she might mix them up, but since there was some friction between us already that day I hoped she would take the right ones for my order. When I picked up my glasses, they had the wrong frames and were aweful looking. I told her they were the wrong frames, and she said they were the right frames and there was nothing that could be done about it, but "that's quite a fashion statement you're making." The frames listed on my invoice were priced at $110, eleven dollars more then the ones I ordered. I asked for the doctor to call so we could resolve this, and instead she sent me a long and rather rude email ending in: "Surely you can appreciate why I cannot return every phone call made to the office, I am busy with scheduled patients like yourself". Well, yes doctor C. you do call when there's an issue like this, that's basic customer service.

I went in with very limited time. Jason, the manager took great care of me and was super upbeat. He…read morerapidly helped me select the best frame for me and quickly got me paid, and out of there. It was a great experience and I look forward to wearing my glasses soon! Thank you!

Over the years, I have purchased 4 pairs of glasses from Lenscrafters. Each time I purchased…read moreTransitions lenses with no-line bifocals which were very expensive. The last pair were made incorrectly. I had to bend my head back too far to use the lower part of the lenses. I went in 3 times within the 30-day period trying to get them adjusted to work properly. The salesman tried to help, but the last time he had me meet with the manager. The manager couldn't "fix them" either so I asked the manager to remake them. He was gruff and told me I would have to use the insurance replacement to have them remade. Unfortunately, I let him intimidate me and i just lived with the messed-up glasses. I didn't realize I could have complained to the company and have them remade or I would have done so. Last year, when I went in to buy another pair of glasses, I mentioned my problem to the salesman. He went to the back and circled where I was looking through and immediately saw the problem. He stated they should have been remade, and he would talk to the current manager about this situation. Unfortunately, the new manager didn't want to take responsibility for the prior manager's incompetence. I understood this so I asked who I could contact at the company. He gave me the name Mel as the Administration Supervisor and her "contact number". Unfortunately, this was a bogus name at the 800 number. That manager is no longer there. I ended up sending a letter to Lenscrafters and that's when I found out they had a lawsuit against them for this very problem, and they reached a settlement (Ariza et al v. Luxottica Retail Case 17-cv-5216). This is a warning to others that you need to demand that your glasses are made correctly and don't let anyone intimidate you into accepting an inferior product. The last manager I met there was very helpful in giving me information. I hope he stays there! They have lost my business forever, but I felt others should be warned. Peace.

The entire procedure was perfect. I had about a 10 minute wait. The gentleman asked what I needed,…read morehe brought 3 pairs of glasses to try on, I chose one. He wrote the order up, then he readjust my regular glasses, chatted a little, he rang up the transaction, said he would try to rush the order and Boom! I was done and off to run errands. Love this place!

Get a discount on my glasses and service was good Glasses…read morewere good Did take my eye exams elsewhere after many years because you have to wait months for an appointment

I had the club membership to get the additional discount so anytime you buy shoes, however, I went…read moreto the store and they couldn't find my membership. I had to jump through hoops, with customer service that was not very helpful to try to get my account to show up, their excuse is they got a new system and the old system did not transfer my account to the new system. I left without buying shoes. I try to shop local as much as I can, but this is exactly why people are going to Amazon and other sources, you don't get a runaround. Do better train your representatives.

Was lied to about the details of the club. When we tried to return them. Was told that's not the…read morepolicy after the sales girl changed her story. when we asked for the manager she informed us that she was the asking manager. When I asked for her name, she refused to give me her name and when I said she was the acting manager I needed to tell me she then told me that she felt uncomfortable and needed to call Security. Please see attached video.