On the other contracting how impressed we were with the technical support we received from Mike. Mike is in my opinion a great ambassador for your company. Mike was prompt, very friendly, a great listener, and was able to solve the problem that prevented our generator from turning on when the power failed yesterday. On the other hand, to management, there is a problem with your established protocol. Let me explain, we purchased the Cummins generator from you in January, see my write-up of February 10, 2021. We opted for the top-of-the-line service and warranty program you offered. Yet we had to sign a sophomoric promissory note that we would pay for the service call before a service personnel would be sent out to repair our newly purchased generator. This exercise was a stupid and unnecessary action on your part that has left us wondering should we recommend your company to our neighbors. Management should reconsider that if a customer has purchased the top-of-line service contract you should trust us to pay if warranted. read more

Once again Innovative does not fail to disappoint. I had a scheduled service call for their technician to work with my HVAC technician between 12-2pm. At 1:10 I received a text(not even a phone call) that Innovative was CANCELLING my appointment. My HVAC technician had been waiting for an hour by this point. I called Innovative and Sue/Katie said they would call me back but they did not. I had to call again and ask to speak to Sonny(the owner) before they would get another technician routed to my house. I am waiting to hear back from Sonny.. Let me just add, I pay for a yearly service contract with Innovative which includes expedited service.. read more

I see a technician from Innovative once a year for annual service. The reason for that is the fact that year after year my generator keeps working perfectly. The office staff is wonderful and treat you like family. Getting a generator was a big expense for us but when the power in our neighborhood goes out -- we're the household with the lights on. I see that they keep growing, but they still treat you on a personal level. In this day and age that's hard to find! Lou B Flemington NJ read more

Innovative Electric has maintained our Generac for as long as we've had it. During power failures (all too common...), it has never, never, NEVER failed to start and provide dependable electricity for as long as needed. I chalk this up to expert maintenance and service. We wouldn't do without it. Thanks, Innovative Electric! read more

The worst service experience of a lifetime. We have been under a service contract for a long period of time for monitoring the health of our Generac unit. Today we lost power, the Generac unit came on but the lights were flickering on and off indicating a voltage issue that could damage all of our appliances. We called Innovative and their monitoring system, internet based, told them the unit was running but could not diagnose the issue nor could it even tell that the unit was not producing electricity. Their monitoring provides a false positive it runs but it doesn't generate power. How good is that? They refused to come out to service the unit because it was raining. We tried to indicate we were paying for a contract so when issues arose we could get priority. We were told the was no way they would they come to provide assistance in the rain. When I indicated our sump pumps would no longer work and our basement would flood. They offered to rent me a backup generator. What arrogance. They also told me that our Generac unit had a known issue but they never advised us of that issue during any service events or conversations. If we had known that we would have made a change in units since wet only need the unit when power goes out. We called Genrac and they hooked us up with a company who immediately dispatched a service rep and we were up in a few hours even in the rain. The arrogance displayed by their representative and total lack of customer service or understanding was astonishing. Paying $40 a month for monitoring and service and they could not tell us the unit has a known issue nor would they try and provide any level of service when we needed the access to their service. I would not recommend Innovative Electric based on the lack of service we experienced. This is clearly a case of caveat emptor, let the buyer beware. We are cancelling or contract ASAP. As a note the subject of COVID was never brought up. We we were told they couldn't service or system because it was an "act of God" as to why we invested in a generator to protect us from storms. Innovative did offer to "rent" us a generator rather than come out. read more

If you are interested in working with a company that puts their customers first, do business with INNOVATIVE! With hurricane season around the corner, I decided it was time to protect my family and home and had INNOVATIVE install a Cummins generator. It truly was the most painless experience, I ever had with a contractor. They even handled pulling the permits! The workers were gentleman and extremely conscientious about my home and family. Their fair pricing and thorough workmanship makes me a definite customer for future electrical needs!!!!! I made a great choice when I selected INNOVATIVE!!!! read more

I do not recommend Innovative. I am not sure what has gone wrong with them. But I had used them to maintain my Kohler Generator for 9 years after installation. This year in January about 2 months after their scheduled maintenance the generator failed due to a bad oil filter. During this time my wife had passed away after a long illness and I did not pay much attention to their work which had always been reliable. I had them come out to see what the issue was causing the generator's failure. The repair person told me that the oil filter had leaked and the engine ceased. After talking with Sonny the owner I assumed he refused to believe it was the oil filter. During the repairmen's visit he told me they had received a bad batch of Napa oil filters, which Innovative was notified and they had a lot of issues on other generators. This could have been prevented and they took no action after the bad filter notification to help their customers. DO NOT USE INNOVATIVE. Bruce Rudin, Morristown NJ read more

Innovative did the installation of a hole house generator. I would recommend Innovative for any electrical work or installation of a generato. read more

NO SHOW for estimate!!! Called 2 days to schedule a generator estimate. Like most ppl I work during the day and had to get off early to meet their schedule. They NO SHOWED NO CALLED NOTHING. I emailed them thanking them for WASTING MY TIME. Anyone else who reads this I would contact other electrical contractors other than this one read more

We've had Innovative Electric for Generator maintenance for a very, very long time. Today, Gennaro was my technician. He came out in the pouring rain for my scheduled maintenance, while here, he put in a new battery. He also needed to check the SN on the panel in my basement. When he asked if he could do so, I said yes and turned to show him where the panel was located. When I turned after opening the basement door, he was coming down the stairs, I noticed he had put on shoe coverings to protect my floors. This is SO impressive, and quite frankly, rare with many companies. I appreciate the care Innovative Electric takes in maintaining my generator, the ease in appointment scheduling, and the thoughtfulness of the techs who are considerate of my home. He didn't walk across the grass either, he used the walkway. Generators are not inexpensive, caring for them is critical to ensure you've got power consistently. They keep track of when a new battery is needed, the oil levels, everything I neither want, nor know how, to do. This is a great company, can't believe how lucky I was to find them for maintenance. THANK YOU SO MUCH! Highly recommend Innovative Electric. read more

I contracted with Innovative to install a 20kw Kohler generator. The owner and staff were on time, professional , and did a perfect job. I chose Innovative because of the owners knowledge in answering my questions and competitive pricing.Promises made Promises kept read more

I had a generator installed by Innovative Electric last month. The thing I liked best about them is they understood how busy I am so they worked around my schedule a bit and showed up when they said they would. From the initial appointment to do the estimate to the final inspection, they kept me informed throughout the process. The office staff was very helpful in answering my questions, and the technicians were neat and quick when it came to the actual installation of the generator. Their price was among the lower estimates we received. All I can say is they were professional, on time, neat, and fairly priced. That's all you can ask for. read more

Innovative Electrical Contracting - My new Generac generator from Innovative Electric. - Electricians Near Me - Flanders, New Jersey

they send over a guy who starts spouting off political garbage. buddy, i do not want to know your politics; just do the work. he made me snd my wife very uncomfortable. read more

Innovation Electric did a great job installing my standby generator. The office staff were great as well as the installers. Already had to use the unit. Highly recommend them read more

had innovative electric work on our newly purchased home two years ago. We had them install recessed lighting and a fan in one of our bedrooms. At the time we noticed some of the recessed lights flickering and turning on in a random order. I brought it to the owners attention and he said it was not something to be concerned with. My mistake was that I didnt push back to have the work rechecked because it happened infrequently. Now the lights flicker like strobe lights and the fan they installed has the same problem. I am now worried that this may be a dangerous problem for my family and property. I reached out to Randolph Township and my electric company who suggested I reach out to Innovative Electric since it was their work. I spoke Deana regarding this issue and was told that I would have pay for their services to fix this issue since it was no longer in warranty. This seems like an insult to injury and I am stuck in a bad situation with this company. I wouldn't reccomend them to anyone at this point. read more

We are very happy with the work Innovative Electrical did, and will use them again. We replaced our home's circuit breaker box, the outside wiring and the meter pan. The lead Electrician clearly knew what he was doing, and was neat and organized. They got the job done in a single day, but it took two guys a full 8 hours. The cost was quite reasonable - we got two quotes for this project, and this one was lower. A few days later, the town inspector flagged two minor issues, so they returned and addressed both in about 15 minutes. Update: this work was done 4 months ago, and we've had zero problems. We're very happy with how this project turned out. read more

I had a generator installed in September by Innovative Electrical and they were truly amazing. The technicians were excellent and very professional. They were experts in the install of my generator. They knew exactly what to do and did it protecting my home (carpet, Furniture etc..) while installing making sure all township codes were adhered to. I have had many contractors in the past and Innovative was by far the best I have ever had. Mike C. read more

My experience working with Innovative Electric was excellent. We live in an area where power failure is common. We decided to invest in a backup generator through Innovative and we are grateful every time the electric grid goes out, we now have power! The staff and on-site techs were wonderful to work with. Thanks and we would definitely recommend Innovative' s services!! read more

We recently purchased an older home that needed allot of electrical updating. The owner came to see the job and was through examining our many issues and offered possible solutions. This included installing a sub panel, providing light and power in the basement, 19 recessed LED ceiling lights in our living space, a properly vented fan in both our kitchen and bathroom. They also installed our chandeliers and made sure each outlet was properly wired. The back office staff at Innovative Electric was excellent to deal with and answered my many questions and scheduled the job. Their were significant obstacles in completing the job (plaster and lath that is not uncommon with older homes.) Innovative Electric sent a team of two people. Mike was the lead electrician on the job. He handled all of the challenges with great aplomb and was a delight to work with. Innovative Electric met and exceeded my expectations. read more

Fantastic service! My Generac switch for my generator had a recall. These folks are very pleasant very professional and I would deal with them in a heartbeat any day. If your generator has an issue and a storm like Sandy's coming, these are the kind of people that you want to have a contract with to protect your generator! read more

Innovative installed a Kohler backup generator at my home this fall. Before hiring them, I got other estimates from reputable sources. What made the difference for me initially was the fact that the OWNER came to my home personally and viewed the job. He listened to my concerns, and gave me good advice. Innovative's price was in line with the other estimates I had received. I decided to give them the job, and I couldn't be happier with my choice. The contract was easily done. The work was performed as promised, on time, done right the first time, and by technicians who were pleasant and experienced. It was a pleasure to have them in our home. Once the installation was done, the startup was flawless (a part on the generator was DOA from the factory and was replaced on the spot!) and the township inspectors for plumbing and electric passed the job with flying colors. The expression used was "this is a good, tight job." I HIGHLY recommend Innovative for having a good product, good people in the office and in the field, an involved owner on the job, and for delivering everything as promised. They are my electricians for life. read more

Generator Installation - From the first site visit to the final inspection, they were a pleasure to deal with. Knowledgeable, neat and professional, I would, and have referred them to family and friends. read more