Ralph installed Ecobee thermostats and Ring doorbells for us. Excellent service, communication and results. Took two trips because of my doorbell, but he explained I had to have analog chimes. He gave me the part number to order, and came out a couple days later for the final install. Honest, reliable and very reasonable prices. Will certainly use him again. read more

I've had them replace two different air conditioners over the last three years. They do an outstanding job for a reasonable price. They did the work in a timely fashion and with high quality materials and quality of work. I highly recommend them. read more

I am out over $1,000, my AC has been running almost 20 HOURS A DAY during July because Ralph didn't know how to fix my AC. My AC (Less than 10 years old) was having a hard time cooling so I called Innovative Air. They said that a pipe had a leak and the refrigerant was gone. So they charged me over $1,000 to fix the leak and refill the refrigerant. After, they left I noticed it was not cooling very well again. After a few days Ralph came back out and noticed they did not fix the leak all the way and the refrigerant leaked out again. So he said he fixed it and supposedly refilled the refrigerant. But it still was not cooling! After a week of me trying to get Ralph to come back out he finally found time in his schedule to come back. He said the refrigerant was low again and supposedly he put more in. It has been almost a month since they originally came out and the system is STILL NOT COOLING! My unit has been running almost 20 HOURS A DAY because he didn't know how to fix it!!! We are dying in the heat so we received a second opinion. The new company said it is an obvious problem of not having enough refrigerant. So I called Ralph. He was EXTREMELY rude and told me he would not warranty the work, the other company didn't know what they were talking about and that I would need to pay the other company for the refrigerant that he should have put it. Ralph has been out 3 times and still hasn't fixed my system. At one point he even told me that he couldn't find the issue and suggested that I just buy a whole new AC unit!! ONLY USE THIS COMPANY IF YOU WANT TO THROW AWAY MONEY. The photos are a few days of my nest AC history and the pipe that was leaking after he "fixed" it. **Update from Ralph's reply** You are right I am not out $1,000 it was actually $1,200. You said that I lied about something, can you please explain that? It is pretty simple...you charged me $1,200 to fix the AC. After 3 visits, it is still not working! Seems like your integrity should be the one in question here. You claimed the person I got a second opinion from is wrong...so I sent the readings over to another AC company and asked if anything jumped out at them...the tech said, "those readings would indicate a low refrigerant charge" So now my 2nd and 3rd opinions are saying you didn't fill it right...do you want me to get more opinions? How many will it take to have you come back and do the job the right way? read more

Innovative Air - My AC has been running almost non stop since Ralph came out - Heating & Air Conditioning/HVAC Near Me - Chandler, Arizona

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Really great service. Honest and reliable. Been in Vegas for 40 years, best A/C person I have met.

Great work and great recommendations with the Google Nest. Save me a handful of money with the multiple reimbursement recommendations.

We were referred to this company by Nest when our thermostat stopped working. It was Sunday and Father's Day so I did not expect to hear back the same day. But I did. We set up an appt for the next day, but there was a problem with traffic and we had to re-schedule for later in the week. The day of our appt Ralph texted us to let us know that he was on his way. He was polite and professional and sadly let us know that the problem was not the thermostat, but that our original 1991 AC needed to be replaced. He charged us less than a typical call, and I assume that is because we had to wait a day or two to get things looked at. Communication was very good with both Ralph and Anastasia. Hopefully if you are calling them, you won't need a new AC like we did. read more

we have now used Innovative Air several times. Their responsiveness and service is top notch. They are helpful, fully explain the problems and fix any issues without hesitation. Their prices are very reasonable and fair. I will continue to use them and highly recommend them to anyone and everyone!!! read more

Innovative air was a contractor from my home insurance company. My heater went out. they recommended parts be ordered and a technician came out to replace my compressor/condenser unit. The technician got half through installation and realized the part was wrong. They stated they order correct part and would be back next day. No show, I had to call. They said they would be out next on following Monday, no show. I tried calling and had no answer since Anastasia blocked my number. So I called from another number and Anastasia stated my insurance company took them off the job. I call my insurance company and was advised that Innovative was the one that canceled stating they had no resources to complete the job. Left message for owner or manager, no call back. They left me with no heater and no answer during the coldest weeks in Arizona. I had to get other accommodations for my family since it was to cold and a space heater was not suffice. After several companies came out and would not do the work since it was not their policy to finish other companies mistakes I finally got a contractor to help and they were great. Sun State Refrigeration. They looked at Job, Ordered the correct part the first time, kept their appointments, called and texted with updates and did the work in a timely manner. Also they did a follow up visit to make sure every thing was working correctly. I would give no stars if it was an option. read more

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Would give them 20 stars if I could. Tried installing the Nest Thermostat myself (I'm usually pretty handy around the house) however apparently there is a fuse which is very finicky and ended up blowing out on me leaving me with no AC for a night. Called Innovative Air around midnight, they text me through the problem and came out first thing in the morning. Now my "smart house" is all set up and couldn't be happier. read more

Innovative Air - Heating & Air Conditioning/HVAC Near Me - Chandler, Arizona

Martin was tech and did a good job of explaining himself and communicating. He wasn't able to do a doorbell install, even after I was assured that they would do the install without cutting away any walls over the phone (Anastasia), which I found impressive, but assumed that as it was a NEST, they had a wireless or some other solution that I was not aware of. Ultimately he did install three thermostats, although didn't review them with me as requested by my wife, so we called the office to see if he'd come back to remove the back plates, which we didn't want visible. At this point, owner (Ralph ?) got on the phone and was absolutely rude and disparaging, and wanted to explain "customer service". He then said he wouldn't pay Martin to return to remove the back plates and that was on me, although he'd tell him to do it. Martin came, was polite, and appropriate. Sorry he has to work for such a terrible person. Hats off to Martin for trying his hardest to work through their self-inflicted issues. read more

Super disappointed after reading good reviews on Nest Installer page and other locations. I scheduled an appointment with Ralph in December, but had to cancel as I was flying out to Phoenix to meet him but my plans changed. Ralph was understanding and good with communications. A couple weeks later, I scheduled him to meet me there in January. The day before our appointment (as I'm getting on the plane) he tells me he has the flu and cannot make it. UGH great, well I understand, everyone gets sick. So I schedule him again for two weeks out and my family is going to meet him there this time. Does he show up? No. Does he call or text? No. Also would say he texted the contact person and never did. Super disappointed and clearly has issues committing to customer appointments. After seeing the same feedback on Yelp from other customers I'm less shocked and just more disappointed. read more

This company rocks! Ralph called immediately to give me a quote on two NEST thermostat installs, straight forward pricing with no additional charges! Ralph knows what he is doing and installed the thermostats in no time. Also answered any questions and/or concerns. Stand up veteran owned company who is customer focused! Forget the rest of the competition and just call Innovative air!!! read more

Air conditioning went down Sunday night. We called Sunday night, they called back within 15 minutes, and Ryan was on our doorstep first thing Monday morning. He had it fixed in half an hour, at a most agreeable price, and was so friendly and agreeable. A+++ read more

Ralph from Innovative Air installed my Nest doorbell and did an excellent job! He even went around and check all my other nest products. read more

Couldn't have had a better experience. Reached out through the Nest website to find an pro installer. Within 3 minutes, Ralph texted me back and gave me very detailed information and answered all of my questions. Made an appointment for the very next day, and he kept me updated every step of the way, until he arrived. He clearly knows what he's doing and had the installation complete within a 1/2 hour and made sure I knew what to expect, how to use it, and got the app up and running and synched to the device. Absolutely amazing service and won't go anywhere else for my future nest needs. read more

Quick response. I requested to have Nest installed on a Friday morning. Before 8 am, Ralph texted me. By 930, Anthony was at my house, working on the Nest. Now I have an old AC unit. Anthony was up on the roof on a hot, summer day making it work. Anthony went over how the Nest works and explained everything to me. He made it easy to understand. I would definitely call this company again. read more

I bought a Nest to upgrade my thermostat. I tried to but couldn't install it. After some research and shopping around, I decided to go with Innovative Air, as they were also deemed a "Nest Pro". I scheduled a service call, they said Saturday between 2-3pm. I planned my day accordingly. I went to the gym and they text at 11:50am to tell me they were on their way. I didn't have my phone on me and when I called back an hour later, they said Ralph had already been to my house and we could reschedule because "it would be extremely difficult to come back out to your area today." You know, somewhere around 2-3 like I was originally told. So I cancelled the service call all together without so much the slightest effort to keep the sale or customer. read more

Innovative Air - This is my conversation with them, stating when they would be by, and the time showing when they actually contacted me. - Heating & Air Conditioning/HVAC Near Me - Chandler, Arizona

Love love this company. They helped me with my Nest air thermostat. I left a voicemail and the quickly text me to text them a picture of my wiring of my old unit and the picture of my new Nest unit and he was able to troubleshoot my problem. Walked me through how to fix it. Than You!!! I'm recommending you to everyone who uses Nest!!!! read more

This company deserves the highest of marks! After receiving a Nest for Christmas and installing it ourselves, we ran into an issue as our system went to cool. After trying to solve the problem, with multiple visits to message boards, we contacted Innovative Air off of a list of recommended pros. Ralph showed up and diagnosed the problem as a wiring issue which he fixed as well as a larger problem with our compressor. He helped walk us through the resolution with our home warranty. After the warranty came up with a solution to bandaid the issue with a new compressor on a 20 year old system, we decided to take a buyout and put in a new system. We contacted Ralph once again, and being more than helpful, he helped with potential solutions and products that would provide us with an efficient and affordable solution. We did our homework and got quotes from 2 additional companies. After a top company came in $2,000 over the quote Innovative Air gave us, for the same exact system, it became a no brainer to go with Innovative Air. Ralph's communication was excellent! We have a 3 month old and time was of the essence. While other companies weren't able to be reached on the weekends, Ralph was responding to emails at 8 & 9 p.m. on a Saturday just trying to provide guidance and help. He was able to set an installation date immediately. He showed up at the time discussed and even gave us a curtesy call 20 minutes before arriving. The installation went seamless!!! I can't express how simple the process was. I got to sit and watch the Masters while Ralph worked his butt off. (I felt a little guilty) He is an amazing one man show. He was in and out in less than 3 hours!!! I think the most surprising thing about Innovative Air is that they care! The whole time, Ralph was more concerned about our well being and providing a solution than anything else. From communicating back and forth about solutions to our system, to providing a growing family a fair price*!* If we had to do it all over again we would choose Innovative Air every time. Thank you for everything Ralph!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

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This is a company that defines excellent customer service. Twice in the past week or so, I've reach out and spoken with Ralph about different needs. Although the first one wasn't a true emergency, he set up an appointment for Jay to come out on Saturday morning. Jay arrived exactly on time, took care of swapping out our thermostat, quickly, efficiently and was a pleasure to get to know. About a week later, we had the emergency - it's 6 pm, and the thermostats to our other two units now won't work because we cancelled our security system (ATT/Digital Life - that's a whole different review) and they refuse to help use. I texted Ralph, explained the scenario, and he was able to get Anthony out to us within about 90 minutes. Anthony changed the thermostats for new ones, and blessed air conditioning was back on minutes later! Anthony was so nice, he took care of the work quickly. I really can't say enough about the response time, customer service and quick work done by Ralph, Jay and Anthony. They represent their company so well. To know that I can reach out and not only get a response, but a service call, so quickly speaks to the quality of their organization. read more

What can I say other than WOW. Ralph, Martin and Anastasia are all a class act! These guys go above and beyond to make sure you are well taken care of. I did my research on companies in the valley and the prices didn't even hold a candle to what these guys quoted me. In fact they beat the other prices by at least a couple thousand. Another thing that's worth a mention is the communication these guys have. Emails and phone calls are ALWAYS answered within a few hours. I've recommended these guys to family and I won't use anyone else. If your looking for a business to fix or install your AC units look no further than Innovative Air! Thanks again guys! -Mike read more

Beyond Refreshing, Impressive! Ralph took my early morning call to make an ASAP appointment. He fell a bit behind as it could be with anyone, but he owned up to it, apologized and even discounted his service. Accountability of this rate is rare these days. Aside from that, he was extremely helpful, knowledgable, quick and professional in determining why my thermostat didn't work. He found a blown fuse up in my attic. He didn't try and double-talk me into some expensive issue. In fact, he lead me to save $ by letting me know of power bill rebates that I didn't know were available to me after upgrading all my thermostats. I found his professionalism, honesty and desire to please the customer refreshing when so many people I work with take shortcuts to excuses and prioritize their agenda before the customer. Thanks, Ralph! read more

Scheduling and communication were excellent! Ralph showed up exactly on time and knew exactly what to do to fix the issues with our Nest thermostats. Very friendly and knowledgable, Innovative Air will be my first call next time I need HVAC work. read more

Contacted innovative air at 7:30 pm and had an appointment by 8:30am. Promptly arrived, services my nest products quickly and went beyond the call of duty by identifying another isssue and taking care of it. Ryan the service tech in field super nice, owner and office team great. No brainer to hire. Follow up was excellent too. Will use again for HVAC maintenance. read more

Ralph came highly recommended by a friend that had just recently had some repairs done. She was very happy. I scheduled an appointment to get a heat pump installed on Monday at 10 am. He texted me at 8:44am and said he had a family emergency come up can we reschedule? I understand things happen. We rescheduled for Wednesday at 9-10 am, Tuesday night at 7:17 pm he called to say he had to cancel because his boss was really "busting his balls" on a job he's doing and won't be able to make it. He said he could come next morning at 9-9:30 am. The next morning(Thursday) comes and I text Ralph at 8:02 am to confirm he is still intending on coming and he responds yes sir and by 8:58am he texts On my way. And once again he cancels! This time he texts at 10:09 am to say his truck has broken down and whether they get me a loaner or fix it he'll be able to come tomorrow. I know good AC guys are tough to come by and now I am NEEDING to get this install finished as the house will be occupied after the weekend. So without any options to get this installed in time I agree to reschedule again if he can do it tomorrow(Friday) FOR SURE? He says yes and we agree on 9:30 am again. And now its Friday and I text him confirming and he says Sorry Yes, waiting for a check from a customer. That was at 9:55am. After a couple hours go by and more texts from me inquiring as to an ETA he doesn't respond. I've called half a dozen times no with no response either. I am one to typically give a person the benefit of the doubt. But 4 times is absolutely ridiculous! This is from Innovative's website: "We do not waste anyone's time, we schedule and execute work asap. Call us, request us, we will respond and we will do it quickly." WHAT A JOKE! I noticed another 1 star review from someone citing this same pattern of rescheduling and canceling. If I have had work done by Innovative Air(Ralph) I would have his work double checked. His work ethic and practices are HIGHLY questionable. read more

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I met the guy (Ralph) from Innovative Air when he came recommended by Google to install my Nest suite of products. He was very nice and did a great job. Since then, I've used Innovative Air to do my seasonal HVAC checkups and they've been great. When I bought some air filters I wasn't sure about, I texted them a picture and asked if the filters would be okay to use and they gave me advice. They are now referred to as "my A/C guy" when I talk about them to friends and family. read more

Ralph came out to my home to troubleshoot my own installation of my Nest thermostat. He found that there was a small issue with the Nest and the old A/C unit on the roof and promptly fixed it. It has been working flawlessly since (just about a year now). I highly recommend Ralph's company to anyone that has A/C issues and I will use his company if I have any other problems pop up. Thanks Ralph- you're great!! Tom D. Mesa AZ. read more

After 2 months of scheduling and taking part in 8 different consultations; the patience, education, and down to earth experience from Ralph at Innovative Air Inc. proved to be a wise investment. Ralph and his respectful/hard working coworker Anthony were/are a hard working duo that I cannot speak more highly of. Purchasing an A/C unit and installation of a new air conditioning unit has been a stressful experience and to not only have it done and over with, but done right is a relief. For all things home heating and cooling related, I now have a solution moving forward. Let my experience with Innovative Air and other competitors be your research, do yourself a favor and work with these guys. read more

I have a Nest thermostat that lost power, and Nest phone troubleshooting wasn't able to resolve the issue. They gave me a list of contractors in the area, and I called Innovative Air because they had the highest and most reviews. I'm so glad I did. I spoke with Ralph and briefly explained what was going on. He said he could come out that day, but kept me on the phone and asked me to check a couple of items on the unit first. Turns out, one of the items (a stuck drain switch) was the issue, and the AC (and Nest) is back online now. Saved me a trip! As a new-ish homeowner, it is SO refreshing to find a contractor that is actually looking out for you. For any of my future AC needs, I will not look farther than Ralph and his team at Innovative Air. read more

I submitted a quote request from the Nest website and Innovative Air replied immediately to get me scheduled. Upon arriving it was clear that Ralph was an EXPERT installer! Within 10 minutes (or maybe less?!) had my Nest up and running. He took the time to demo the app and show me all the features. He was very friendly and knowledgable for all my questions. Would highly highly recommend this company for any future Nest or home automation installs! Thank you, Ralph! read more

I installed my Nest Learning thermostat only to then have hot air start blowing when the cooling cycle ran - not good, especially when it's 103 outside and the day is just getting started. I called Innovative, an authorized Nest Pro company, and they said Ralph could come that afternoon. Sure enough, I received a text msg letting me when he was 30 min away. When he arrived, he immediately identified the problem, fixed it, reprogrammed my Nest, and even took me out to look over my heat pump and show me what to look for when inspecting it and how to keep it clean to work more efficiently. Ralph was personable, professional, patient in answering my many questions, and helpful in every way possible. He's my absolute go-to guy for HVAC issues going forward! read more

I called Innovative Air, spoke to Ralph and set a next day appointment. I was very thankful he was able to book me right away with the summer madness going on in with 110+ temps! He came over the next day for a simple Smart Thermostat Upgrade I purchased at the HomeDepot. Installation was fast and thorough. He explained to me how everything worked and guided me through my do's and dont's. Great service could t be happier! read more

Innovative Air - My new Honeywell Thermostat, installed by Innovative Air - Heating & Air Conditioning/HVAC Near Me - Chandler, Arizona

I needed my HVAC serviced before the summer heat descended and Innovative Cooling and Heating was on time, very informative, knowledgeable, and explained everything that was done. I will definently use them again for my annual maintenance read more

We've used Innovative Air twice. The first time was to have our Nest Thermostat installed, they were prompt and came the next day. Installed it with no issues and showed us how to use it. On Thursday last week, my husband turned our AC off to enjoy the cool air during the storm and when we turned in back on, nothing happened. I sent A message on Yelp and Ralph responded immediately. They had us set up with someone to come out at noon the next day. When they came out, we found out that our system needed to be replaced. They gave us a quote and we also had a quote from another company that was $2,500 more than Innovative Air. We took the quote with Innovative and they scheduled install for Monday. They were early, but started without needing someone to be home and we had air conditioning within just a few hours. They're super responsive and considerate - highly recommended. read more

Ralph is fantastic to work with! I connected with him through Nest, as a Nest Pro, and he was very responsive from the moment of first contact, including emailing with me on New Year's Eve to schedule my service. He arrived on time, and made quick work of removing my battery powered Ring doorbell, and replacing it with my new wired Nest Hello doorbell. He walked me through the doorbell setup in my Nest app, provided me with a bit of training and some tips, and even applied stucco patch to the wall around the doorbell, to cover up the holes left by my old Ring doorbell. The whole affair took less than 30 minutes, and I couldn't be happier! read more

Getting an appointment was so easy and I chose this company due to their great reviews. Ralph came out to install a nest thermostat and doorbell for us the next day. He was very nice and thoroughly explained how to use my new devices. I like that you get a text 30 minutes before they arrive. I was able to talk to Ralph about a few issues I had with another HVAC company. He is very knowledgable and doesn't seem like he is about the money. He truly cares about doing a good job and making his clients happy. I highly recommend them and will be calling them for my AC needs! What are you waiting for give them a call or send them text today! read more

Ralph is the absolute best! Looking for a NEST pro contractor to install our NEST thermometer and Ralph quickly responded. He was here within a few days to install. He took his time educating us on the thermometer and app. He was so helpful and went above and beyond to help us. Ralph was so kind and professional, will definitely use his services again. Being new to AZ we are so happy to have found such and honest contractor. read more

I had high hopes for this business after I saw the star ratings; however, my hopes were squashed when the service support didn't come through and we had to wait around 4 hours thinking they were going to come. I first gave the business a call and left a message. About an hour later I got a call back and was told someone could go to my home in about two hours. Great! But they never came after I called back to check back in 2.5 hours. I was then told it wouldn't be until later in the afternoon. We waited and I tried to call back to confirm times, no response. By 6pm no one had called to tell me anything I understand that it's a busy time of year for Ac service companies but in this case instead of telling customers a timeframe for when you can go when you're overbooked, it's better not to give the customer a false impression and just say No! read more

Rob and his team recently completed a pool remodel with new tile and pebble for us. They finished the entire job in less than 2 weeks and it looks incredible. What really stood out to me was Rob's communication. He was always available to call/text and let us know what they had done that day and what they were planning to do the next day. At the end, he came out and showed us how all the new equipment worked. I will be recommending him to anyone who needs pool service in the future. Thank you Rob! read more

Innovative Air - Our new pebble and tile - Heating & Air Conditioning/HVAC Near Me - Chandler, Arizona

I had ordered and tried to install a Nest thermostat and even called Nest's support and they told my system that I have was incompatible, so I returned it. However, after talking to Ralph, of Innovative Air, he assured me he could get a Nest installed and working on my system. I ordered another Nest, and the day after it arrived, Ralph came out and installed it, showed me how to integrate it with my Echo and program it to learn my heating & cooling needs. All this was done in less than 30 minutes, without any problems at all. Ralph was efficient, and very informative about the product and what he was doing to get things up and running for me. He made sure I was totally comfortable with the new gadget. I really appreciate his confidence and professionalism, while being friendly and making sure I was "ok" with my new Nest thermostat. Thanks Ralph!!! We'll be calling you again!! Kari read more