I have visited many printing and shipping businesses over the years, but I have never experienced…read morethe level of consistent professionalism, friendliness, and genuine customer service that I receive at this Office Depot! What makes this store exceptional is its PEOPLE! The entire team truly understands what it means to serve customers. They make every visit easy, pleasant, and stress-free, regardless of how busy they are. Whether I need printing assistance, help with a project, creative suggestions, or simply supplies, the staff consistently goes above and beyond. They don't just process an order -- they listen, offer ideas when asked, and genuinely care about helping you achieve the best results. I especially want to recognize Tom and Owen, who are wonderful examples of the outstanding people working at this location. They are knowledgeable, patient, professional, and incredibly kind. And they are just two examples of a truly best-in-class team! The store also offers an excellent selection of supplies, making it a convenient one-stop shop. In a world where exceptional customer service can sometimes be hard to find, this Office Depot team consistently delivers it. Their attitude, teamwork, and commitment to their customers deserve recognition. To Tom, Owen, and the entire staff: Thank you! You have earned my loyalty, and I hope your leadership recognizes what an extraordinary team they have. I highly recommend this location. Five stars without hesitation!

The printing service I requested was terrible. The young man in the copy/printing department was…read morecompletely ignorant of making copies at a percentage of the original. He was unable to comprehend that 10 inches at 200% is 20 inches. He was also unable to make black and white copies instead of color, telling me that the machine had no provision for black and white . . . ? I had 35+ years of experience in engineering and reproduction, and it was apparent to me that he was not the man for the job. Everyone has to start somewhere BUT should have basic math skills for reproduction work. He also had a very minimal knowledge of the equipment he was using. He made me wait for 45 minutes while he produced unacceptable copies at the wrong scale. He waited on other customers when he should have been finishing my job. I left without the service that I needed. Please either train him or replace him. I will not return to Office Depot.

Zack, in the printing area, went above helping this Boomer printout pages without judgment. Nicely…read moredone and appreciated.

My experiences at Staples in Chico have unfortunately been more frustrating than positive. I've…read morecome in several times to process Amazon returns, and about 90% of those visits have felt unwelcoming. Most staff members have come across as impolite, and often there's little to no eye contact or basic acknowledgment of the customer. Customer service really sets the tone for a business, especially when handling quick service tasks like returns. There's definitely significant room for improvement in how customers are greeted and assisted. I genuinely hope management takes this as constructive feedback and works toward creating a friendlier, more attentive environment. I wish them well and hope to see positive changes in the future.

Esplanade Office has exclusively furnished our offices since we opened in 2011. We have been…read moreextremely happy with both the products and service we receive. Working with Curtis has been a dream. We wouldn't consider anyone else.

From the owner: Esplanade Office is a full service contract office furniture dealer proudly serving the North…read moreState. Esplanade Office specializes in office furniture, space planning and interior design. We have access to 100+ manufactures of commercial grade office furniture, ergonomics, seating, height adjustable workstations and media boards. We handle projects from single offices to multi floor office buildings. When you choose Esplanade Office, you align yourself with some of the most talented and passionate people in the contract office furniture industry. We are group of highly skilled and presentable installers, competent project managers, knowledgeable sales people and an innovative Allied ASID interior designer.

What a disappointment! Would never do business with them again. They never explained things and we…read moreended up in a contract that cost us so much money for a product that eventually wouldn't work and their "maintenance" agreement couldn't even fix so it was a colossal waste of our meager resources!! The sales reps were a joke, unresponsive and as soon as they were "done" with our contract all their promises to help us finish our contract were useless! Despite multiple calls for weeks on end they never fulfilled any of those promises to help us. We've switched to a local business office company and have been treated way way better! We've since heard from other companies in town that they had similar bad dealings with Ray Morgan; and we encouraged them to write reviews so people are aware what a lousy outfit they are and how poorly they perform!!

From the owner: Canon, Ricoh, Samsung, HP, Managed Services, IT Service & Support, Laserfiche, Backfile Scanning,…read moreOutsourced Printing, Oxygenated Water Systems

We had printers with Advanced Documents for 10 years, and I will miss them. The staff is…read moreknowledgable on their machines, get you transferred to the correct person to answer your question fully right away (or follow up with you to make sure you were called back). They understand not every job is a 9-5 and truly do their best to be there for their customers. When we moved we took a printer with us, and they were there not only to safely pack it for its move, but assisted in loading and strapping it in to make sure it made it safe. The previous office we moved from they wired the office for the 20amp printers, ran ethernet, and everything so we could just work. They know how important an hours work is to us, and do as much as possible to get us to a working environment, all you have to do is ask. If you are looking to talk to a person, and not a machine, for your printing needs in the greater chico area this is your company. We will miss working with the entire staff as we transition to a new office out of state. Thank you for the years of support, help, and laughs.

Their IT guys seem uniformed on how things work. I'm not entirely sure they understand what they…read moreare doing.

Excellent place to get cartridges. Saved over 50% on my HP ink AND you get a 20% discount with your…read morestudent ID. My cartridge works just like a new one! Bring your old one in so they can refill and refurbish it for others...!

Convenient and affordable!…read more It's surprising how expensive printer ink can be. For years, I was tasked to replace the ink cartridges on my office's printers. We would heavily use them daily (lots of documents to print) and found that they'd run out more frequently than average. I recall the first time dropping by a big box office supply store and being astonished over the cost of the replacement cartridges. Surely there had to be an alternative. Enter Cartridge World. This shop is small but packs a big punch. They are located in the Safeway shopping center with excellent parking and a great central spot adjacent to downtown Chico. Cartridge World does sell name brand cartridges of all types, but the item that reeled me in was their store brand refills. To my knowledge, they will take your used cartridge, refill it at their shop, and then allow for it to be used again, and again. I was skeptical bringing my Canon cartridges here for exchange as the printers had an ink sensor. Would it be accurate if I wasn't replacing with the real deal? Surprisingly, I had few to no technical issues and my printers accepted these refill cartridges. I can tell you that I've saved dozens of dollars over the years by patronizing this neat little shop. If you are in need of printer ink replacement on a budget, look no further.