I stand by what I said 18 months ago - Marie is a gem. However, I went back this weekend and had an awful experience (see below), gave the owners the opportunity to apologize privately (see their response below) before posting this, and would hate for anyone to experience what I experienced.
Hello,
I came in on Saturday for a cut and color at 2 PM with G. I've taken a couple days to figure out what exactly I want to say, and how exactly to say it, but to put it plainly, my experience was bad. Really, really bad.
I finally worked up the courage to go to a salon to see a professional for the first time in 18 months (because, you know, global pandemic). I knew it was going to be bad - I have (had) super long, tangle prone hair, down to almost my butt. I've tried to trim it throughout the pandemic so it doesn't reach my knees because it grows so fast, I've had knots and tangles so bad I've had to cut a small piece short (underneath, it can't really be seen), and when my hair is really bad, it takes me about 2 hours to brush it all out.
Anyway, I went to Ingmar James on Saturday, tail between my legs, and tell G that my hair is a mess, and it hasn't been truly taken care of in a year and a half. I take down my hair, they gasp, and immediately call it a "rat's nest". Not untrue, but completely unnecessary. I know my hair looks terrible, which is why I came to a professional to sort it out. They start combing, and find the piece I had to cut, and start laughing and holding it up. They tell me they can tell that I've cut it myself, because it was cut so poorly. After it's brushed out, they tell me they "need a smoke break after that".
Finally, it's brushed out, and I think we've gotten past the worst of it. Nope. I tell them I'm willing to part with 4-6", which is a fair amount, and they tell me I need to go shorter. I tell them I want to keep it long, but I am already embarrassed, so I don't say anything else (which is on me - but I didn't feel comfortable speaking up at this point). They end up cutting off about 10". It was almost down to my butt, and now is an awkward medium length. I know my hair is unhealthy from not doing shit to it for 18 months, but that seems excessive.
They then foil my hair, again telling me it's so funny how I have a small piece that is short, they watch another client leave and talk shit about that client's hair with another stylist (Yvette, calling the other client's hair "atrocious" in front of me), G pulls a piece of foil off my head and gives a sigh of relief because they thought they'd "let it go too long and it'd be ruined" (they were eating chocolate cake while I was marinating), and tell me they "don't know what they'd do if they had hair as tangled as this." They finally dry my hair and I leave.
I ended up leaving a decent tip (30%), which in retrospect, I regret. However, I felt like I had ruined G's day and was a horrible inconvenience for them, so I, for some reason, needed to apologize to them in some way.
Anyway, I'm just embarrassed. And upset. And hurt. I paid more than $300 to be made fun of for 4.5 (not a typo!) hours, and walked out fairly certain I'd be the laughing stock of the salon for the rest of the week, and feeling worse than when I walked in. There was no sympathy, no professionalism, no respect, and no basic human kindness involved in what was already a difficult situation for me.
I really hope you can offer me a refund and an apology - I've refrained from posting this on Google and Yelp, because I want this to be a solution-oriented opportunity for growth and reflection, and not a public, angry post from a rightfully upset customer. read more